We had a leak in our 2nd floor bedroom. We suspected our chimney flashing may be the cause. - 6/27/17: APEX arrived and gave us an estimate to remove/replace shingles (with matching shingles) 5 feet from the chimney, install new felt paper, new ice shield, new flashing around the chimney and remove all debris. Proposal was $1700. APEX required a down payment of $700. Because we were desperate to get the roof fixed and because it was difficult to contact available roofers, we agreed to the proposal and gave APEX a check for $700. - 6/27/17: A technician (Martin) arrived to make the repairs. He determined that the shingles did not need to be replaced, and so no shingles were removed, no felt paper was installed, no ice shield was installed, and no new flashing was installed. The technician nailed down a couple of loose shingles and applied tar on the backside of the chimney. - The technician requested a check for the balance of the amount due: $1000. We didn’t understand why we should pay for work that was originally proposed but not required. So APEX reduced the balance to $900 and we reluctantly gave them a check for that amount. - I called APEX and spoke with Nick to ask why we were paying a total of $1600 for what amounted to just some patching with tar. On top of that, the price originally proposed was already too high. When I asked about guaranteeing the workmanship, Nick advised that there are no guarantees for repairs. Guarantees are for total roof replacements only. However, this is not clearly stated on the proposal document. The document only mentions a 12-year guarantee but doesn’t specify or differentiate between full replacements versus repairs. So Nick agreed to a one year guarantee on the repair work, but I still voiced my concern about the $1,600 fee. Nick asked me what I feel a fair price would be, and I suggested that our original $700 deposit seemed like a more than fair compromise for the actual work performed and asked Nick to return (and not to cash) our $900 check. He agreed but said that under those conditions, he could no longer offer us a one year guarantee for the work performed. - So the resolution was that APEX would return our $900 check, and the work performed would not be guaranteed although APEX was quite sure that the leak had been repaired properly. - 7/6/17: APEX had still not returned our $900 check as Nick had agreed to do. - 8/6/17: APEX had still not returned our $900 check, and our roof started leaking again in the same spot on 8/5/17. The repair lasted a little over one month, but of course, we now had no guarantee. I advise APEX via email about the leak and reminded them to return our $900 check. - 8/7/17: Called and spoke with Nick... I asked for our $900 check, but he said it was not deposited and that he threw it away. I asked why he did that, and he said the main thing is that the check was not deposited. When I pressed him, he said he would ask his office to double check to see if the check was there. I told him about the leak and he said he could come and fix it, but of course he would charge us again. I said no thanks. I texted him our address so he knew where to mail the check. - Nick called back. He found the check and someone would be delivering it to our house. He would need a signature on the proposal to confirm that we received the check. - 8/7/17: The $900 check was delivered to our house, but we did not give APEX the original contract. So the APEX rep signed the contract indicating that the check had been returned to us, and we initialed it. We spoke with Nick on the phone and that was agreeable. - We do not intend to use APEX services again in the future.