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Appliance Master

4.7(
212
)
Foundation Drainage Installation and Replacement, Inspection Service, Refrigeration System - Install or Replace - For Business,

About us

We have been delivering exceptional, Same-Day appliance repair services since 1983. Our goal is to consistently provide excellent customer service, while getting your appliances repaired quickly so that you can get back to enjoying your life. I, Bill Cummins Guarantee it! Our Certified technicians are among the best trained and most professional in the industry. Our support staff oversees communication and will facilitate the entire process to get your repairs completed quickly. Appliance Master takes advantage of the latest technology available and reinvented the way we do business. As a result, we continue to provide excellent customer service, as reflected by our customer’s feedback and continued growth.

Business highlights

Emergency services offered
42 years of experience

Services we offer

Electrolux, GE, Kenmore, Maytag and many other brands expertly repaired and backed by 30 years in the business., Same Day appliance repair service Whirlpool, Samsung, Sub Zero, Viking

Amenities

Emergency Services

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.7212 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
89%
4
4%
3
1%
2
1%
1
5%
Write a review
Showing 1-25 of 212 reviews
John C.
May 2024
5.0
Yes, I recommend this pro
$100
Tom was very professional and diagnosed our problem quickly. He offered several options to us and we appreciated his helpful attitude.
Martin O.
Mar 2024
5.0
Yes, I recommend this pro
$100
Quick response, great explanation of work and options (we needed to tap into manufacturer warranty) at a reasonable price. Will hire again if needed!
Lisa
Mar 2024
5.0
Yes, I recommend this pro
$150
Technician was wonderful
Yi L.
Jan 2024
5.0
Yes, I recommend this pro
$110
Donald was amazing. Thank you for repairing my dishwasher.
Response from Appliance Master

"Thank you for your positive comments! We are proud to provide you with excellent service. Thank you, Appliance Master Staff"

Harry R.
Nov 2023
5.0
Yes, I recommend this pro
$280
John was professional, knowledgeable and efficient.
John B.
Sep 2023
5.0
Yes, I recommend this pro
$106
On time, thorough, investigated and clearly explained options.
S L.
Sep 2023
5.0
Yes, I recommend this pro
$516
They did a good job
Jonathan P.
Apr 2023
5.0
Yes, I recommend this pro
$310
Quick response, very knowledgeable, and reasonable pricing.
Amy S.
Jan 2023
5.0
Yes, I recommend this pro
$450
I am extremely happy with the service I received. The part had to be ordered and came in exactly when they told me and then they quickly scheduled an appointment to install it (part notice arrived Saturday afternoon and I had an appointment for Monday!). Sebastian was knowledgeable, polite, helpful and quick. I will definitely use them again when needed and ask specifically for Sebastian.
Jane L.
Oct 2022
5.0
Yes, I recommend this pro
The technician fixed the problem easily, was very pleasant and professional. We have used Appliance Master for many years and have always had a good experience.
Sindre S.
Sep 2022
5.0
Yes, I recommend this pro
Very well
Hansel D.
Aug 2022
1.0
Technician arrived promptly, quickly confirmed that the dishwasher drains and fills normally and advised that if the problem of running continuously persisted after a chemical cleaning, the problem was a faulty control board. Estimate for the replacing the control board was about $450 minus the initial $100 service fee, too much to sink into an old dishwasher, we all agreed. However, a new control board can be purchased online for $200 and the old one easily replaced, which would have been a worthwhile repair for me to do myself. The control board was replaced, but did not change the problem performance of the dishwasher in any way. A call to Appliance Master was quite unsatisfactory. They quite rudely implied that I could have ordered the wrong part or installed the control board incorrectly; and there was nothing they could do since I was not a "professional" and suggested I "call the manufacturer". I called another Bosch technician who told me the problem sounded more like a faulty water heater assembly. I don't mind paying $100 for a correct diagnosis, but Appliance Master should assume some responsibility if the diagnosis is incorrect. Lesson learned: Appliance companies prefer not to repair old appliances. Ralph's Appliance in Nazareth used to be more honest about it - they would not service any appliance over 8 years old.
Stephen D.
Jun 2022
5.0
Yes, I recommend this pro
$250
Very happy with my experience with Appliance Master. Had a non-draining dishwasher I tried to fix myself but no luck. So based on Angie reviews I contacted Appliance Master. Very easy to work with and set up an appointment. James C came on time and fixed it very quickly (I should have figured it out myself). So also asked him about issue with the stove. He diagnosed it quickly and ordered the replacement part. Came back today and fixed it quickly. Would definitely use them again.
Renee J.
May 2022
5.0
Yes, I recommend this pro
$280
I was able to get an appointment quickly. Sebastian arrived on time as scheduled and was very professional. We had to wait for a part to be delivered; same timing and professionalism the second time around. We used Appliance Master many years ago and if necessary, we will call them again.
Diane B.
Feb 2022
5.0
Yes, I recommend this pro
$1,133
John from Appliance Master did a fantastic job repairing my Viking refrigerator. I received same day service with a professional. He communicated well about the issue and the parts were immediately available. It was nice working with knowledgeable and efficient people. I highly recommend this company!
Joe C.
Feb 2022
5.0
Yes, I recommend this pro
$90
It went very good. Louis was very knowledgeable and friendly. He initially told me the ice maker would need to be replaced but soon after he left it started working again. I called to let the office know we didn't need Louis to come back and replace the ice maker. They credited back the difference between the service call and my 50% deposit. We actually had our stove stop working the very next day and I called to schedule having Louis come back out.
Mariam G.
Dec 2021
5.0
Yes, I recommend this pro
$250
I called Appliance Master after having a very bad experience with another repair company. While I had to wait some time to get an appointment, because there was a cancellation due to Covid, I can honestly say it was well worth the wait. The technician, James C. who came to repair my DCS Oven was amazing. First, I should mention that the service charge was half of what another company charges. Secondly, it is deducted from the cost of the service call if you decide to proceed with the repair. I was very fortunate that my tech was honest, efficient, friendly, patient and explained that he just needed to replace the pilot ignitor. I was also very fortunate that he had one on his truck. He was done in under 90 minutes. I also asked about some of the pilot lights that were on the blitz on my stovetop, he patiently explained what it would take to repair it and help me ***** whether or not the cost would be worth it. That is excellent customer service!! There is no doubt I would call Appliance Master again and refer them to my friends. I took the time to write this detailed review because James provided excellent service and it is worth sharing. A shout out to Kari and the girls in the office, for their friendly and professional demeanor.
Response from Appliance Master

"Good Afternoon [Member Name Removed], Thank you for writing such a detailed and thoughtful review. We are very happy to have been able to assist you and get you back on track for the holidays."

Gregory P.
Dec 2021
5.0
Yes, I recommend this pro
quick and expert diagnosis and repair. fair price. great service and no headaches
Response from Appliance Master

"Good Afternoon [Member Name Removed], Thank you for taking the time to provide us with your feedback. Your experience and opinion is extremely valued and we are happy to hear you are satisfied with our services."

MaryAnn M.
Sep 2021
1.0
$550
We had used them before and knew that if we didn't hire them to do the job that there would be a service charge. They came on May 4, 2021 and said that we needed a new garbage disposal. We gave them a down payment of $500+. Never heard from them again. I called several times and was promised a call back . . . nothing. Finally, I got an email in August saying that the part was back ordered. They had our money for 4 months. I am sorry but the fact that they use only one company to get the garbage disposal, is not my problem. My sink was backing up for months with junk. I held up my side of the contract, they did not. They refused to refund the entire down payment. They said that they were entitled to the original service fee because they diagnosed the problem - the garbage disposal was broken. I did not need them to tell me that. IT IS VERY BAD BUSINESS on their end. So, be very aware that this company will not do the right thing by their customers.
Response from Appliance Master

"Good Afternoon [Member Name Removed], We apologize about the inconvenience you experienced. Unfortunately most suppliers are experiencing heavy delays in regards to restocking, shipping and replying to their customers which is why we had difficulties providing you with an estimated time of arrival for your garbage disposal replacement. This was out of our control but we did our best to assist you despite the current nationwide shortage of parts."

Kathy B.
Apr 2021
1.0
$1,900
The tech was very knowledgeable about diagnosing. He wrote up a work order and explained that if under 10 years it would be covered by parts and maybe labor. So I called LG and they were ready to start the process of getting the part to Servicemasters. When I called back Servicemasters to find out how much the labor would be because it was not itemized They told me they do not service LG because they do not have the warranty contract. If I were able to diagnose And also know they don’t service LG warranties, I would have chosen another company that does. So stuck with a $103.00 payment for nothing. Unfair to the consumer and terrible business manner. Would never recommend them to anyone . Sadly the tech was the best part .
Response from Appliance Master

"Hello [Member Name Removed], Unfortunately there was a miscommunication between you and our office. They were not informed of the warranty status of your LG refrigerator and since we do not perform LG warranties and are not their representatives we would not be able to determine the warranty status of your appliance. Had our office known prior to sending a technician we would have informed you that we do not do their warranty work and have referred you to LG for further assistance. The $106.57 that was paid for the diagnosis that our technician performed and you were given a quote for the repair. You were provided with an explanation of this fee when scheduling this appointment over the phone through E-mail prior to your technician's arrival. We do appreciate your honesty regarding the expertise of our technician and apologize about this negative experience."

Gregory W.
Mar 2021
1.0
No response from vendor. Regardless of whether they want the job in the end, an exploratory call and or some referral advice would be professional.
Response from Appliance Master

"Good Afternoon [Member Name Removed], Unfortunately we do not service your zip code [Member Information Removed] for Rockaway NJ and do not advertise for the area. We apologize about any confusion this may have caused for you but this lead shouldn't have been sent to our company through Angi leads and appears to be a technical error. We hope you would reconsider your 1 star review seeing as we were unable to provide you with service."

Michele B.
Mar 2021
5.0
Yes, I recommend this pro
$280
Donny arrived right on time, both visits. He assessed the problem quickly and returned within about a week with the new part. Repair was accomplished very quickly and the oven has been working great since the repair at the end of Dec. 2020. Donny and his assistant were both very nice and totally professional. I would definitely recommend Donny and Appliance Master. I also liked the emailed appointment confirmations I received shortly after scheduling on the phone.
Response from Appliance Master

"Thank you for taking the time to write such an honest review. We are very happy to hear how satisfied you are with our services and hope everything continues working as it should."

Pamela W.
Feb 2021
5.0
Yes, I recommend this pro
The service was punctual and thorough. The Appliance Master technician was knowledgeable, polite and very easy to work with. All in all, a positive experience.
Response from Appliance Master

"Thank you for your review. Punctuality is very important to us because we value our customer's time and experience. We greatly appreciate your feedback."

Judy H.
Feb 2021
5.0
Yes, I recommend this pro
$400
Mike, the tech, was very professional and thorough in his diagnostics and installation of the replacement parts. The appointment was made quickly and the parts arrived in a timely manner for installation. I would certainly recommend Appliance Master and will definitely use them again in the future!
Response from Appliance Master

"Thank you for your review! We're glad to hear how satisfied you are with our service and appreciate the feedback."

Robert H.
Feb 2021
1.0
Terribly! After appointments were scheduled incorrectly, diagnosis was incorrect followed by wrong parts being ordered and no urgency from management to fix the issue at all; I would describe my experience as terrible. If you need your appliance repaired stay far away from Appliance Master in Flemington.
Response from Appliance Master

"You're right! Our scheduler confused you with another customer and moved the wrong appointment. For this I apologize. As for the diagnosis, Tom used his Samsung software to help diagnose the unit. He was instructed the issue was a control board that was then ordered. After installation the same failure occurred. Tom next followed up with a telephone call to Samsung. The Samsung tech support person told him to replace both controls boards. At this point you decided not to proceed with us even though Tom offered you a discount on the repair. Honestly, I can't blame you for being upset with this comedy of errors. All I can due at this point is repeat Tom's offer of the discounted repairs, apologize again and assure you this level of service is not representative of the quality we have been delivering to the community for the past 38 years."

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Showing 1-25 of 212

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

Appliance Master is currently rated 4.7 overall out of 5.
Appliance Master accepts the following forms of payment: CreditCard
No, Appliance Master does not offer free project estimates.
No, Appliance Master does not offer eco-friendly accreditations.
No, Appliance Master does not offer a senior discount.
Yes, Appliance Master offers emergency services.
No, Appliance Master does not offer warranties.

Contact Information

15 Minneakoning Road, Suite 313, Flemington, NJ 08822

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