Appliance Master
About us
We have been delivering exceptional, Same-Day appliance repair services since 1983. Our goal is to consistently provide excellent customer service, while getting your appliances repaired quickly so that you can get back to enjoying your life. I, Bill Cummins Guarantee it! Our Certified technicians are among the best trained and most professional in the industry. Our support staff oversees communication and will facilitate the entire process to get your repairs completed quickly. Appliance Master takes advantage of the latest technology available and reinvented the way we do business. As a result, we continue to provide excellent customer service, as reflected by our customer’s feedback and continued growth.
Business highlights
Services we offer
Electrolux, GE, Kenmore, Maytag and many other brands expertly repaired and backed by 30 years in the business., Same Day appliance repair service Whirlpool, Samsung, Sub Zero, Viking
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 4% | ||
| 1% | ||
| 2% | ||
| 6% |
"Thank you so much for your review. Greg and the rest of our staff work hard everyday and take pride in our work. I very much appreciate that you have taken the time to share your experience. Thanks again, Bill Cummins"
"Thank you for trusting Appliance Master with your business. If I may be of any further assistance please give me a call at (908) 788-7733. Thanks again, Bill Cummins, owner"
"Thank you for your review."
Shane, the technician, was very knowledgeable and professional. Ordered the new part, an igniter, it was here promptly as was the return visit to install it. I thought subsequently we were having a problem with the convection setting. Shane again was the tech, and checked everything out and found that the new igniter actually delayed the start of the convection fan as was appropriate. Bottom line was there was no problem. Amazing thing is they did not charge for the visit and the diagnostics. Very unique.
"(member name removed) is incorrect in his reporting of the facts of this quote. First, this repair was quoted on July 3, 2014, this review was written December 18, 2014. Our technician indeed diagnosed the unit as needing a defrost timer. The total job cost before sales tax was $214 not $400. This quote included 45 minutes to manually defrost the evaporator. On this type of repair, a customer may opt to lower the bill by turning the unit off and letting it defrost on its own. Records of all of our repairs are stored electronically and invoices emailed to customers. We have Mr. Spielberger’s invoice #1013348 on file, with his signature to verify this information if needed."
"[member name removed] called us and scheduled an appointment to diagnose her Bosch dishwasher that would not fill with water. Our technician Abe went out and discovered that the unit needed a new pressure chamber. The customer was given a quote and was told that the repair part needed to be ordered. She then gave us the go ahead to continue. The technician returned with the part, installed it and while testing the unit discovered an unrelated problem with the control board. The customer was given a quote for this additional part and at that time was unsure if she would proceed. Our technician was told she would call us with her decision. Then, days later I read this review on Angie’s List. I emailed the technician, Abe the history of the service call along with the complaint and asked him to contact the customer for a resolution. After speaking with the customer his recommendation was to refund any money spent with the exception of the diagnosis fee. That is how we resolved this incident."
I pay him the deposit after questioning him about not having the part and the deposit and received a rude and quot;what don't you understand about the deposit?and quot;. We did not appreciate his unprofessional attitude. He says that the part should be in within 2-3 days and they will call to schedule a time for someone to come out again (totally defeating the original reason I went with this company for the repair). I never get a call from the company period. I had to call twice to find out if the part was ordered, if it came in and to schedule another appointment. Abe comes again and acts like he is in a rush. He brushes past me when I open the door, rushes into the kitchen without waiting for me and then throws down his stuff. After this 5 minute job is done, he re-anchors the dishwasher to the counter and asks me to check the door to make sure it is fixed. I notice that the door is loose on the right side. He unscrews the dishwasher from the counter and cannot figure out what was wrong with the door. So he tells me that there is nothing he can do about it other than replace the hinge (even though the hinge is clearly not broken). So I say never mind and then he pushes the dishwasher back in but the insulation is sticking out. I ask if that has to be pushed in and he rolls his eyes at me and pulls the dishwasher out again and pushes the insulation in.
I will NEVER use this company again for a repair. I was going to give them the benefit of the doubt after the first day fiasco of not having the part I specifically said I needed. But after the attitude problem and eye rolling Abe came rushing into my house as if we were friends; I cannot recommend this company to ANYONE.
Licensing
State Contractor License Requirements
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