Inspire Bath

October 31, 2018 Signed a contract for replacement of 1 shower/tub, 1 shower stall, bathroom vanity + faucets Total = $18,529 There were several issues during the installation process that resulted in the owner becoming confrontational, non-responsive and engaging in negative comments toward me, my wife and my company Day 1 – June 14, 2021 My initial call to company regarding a small defective panel with rubber stripping on the bottom of the shower stall door. Photos sent same day; return call promised by end of day. Day 16 – June 30, 2021 (16 days later after a promise to return a call “same day”) Day 42 – July 26, 2021 (26 days later after being told “I will be in touch as soon as I hear back”) Day 43 – July 27, 2021 Requested pictures (second set) sent. Owner: “OK, I just sent to the shower door rep. Talk soon”. Day 52 – August 5, 2021 (9 days later after being told “talk soon”) Day 66 – August 19, 2021 (14 days later after sending second set of pictures) Day 74 – August 27, 2021 (8 days later after my last email) Day 80 – September 2, 2021 (6 days later after owner “checking today”) Day 91 – September 13, 2021 (11 days later after owner said “I’ll have Ilana call you”) Day 92 – September 14, 2021 After spending $18, 529 and waiting 92 days for replacement of a simple part the owner sent the following email. “Mike. enough. It’s up to the manufacturer to send me the part. They send it to me and we install it. I am not familiar with every little part they make as they make many different doors. Now get off your sarcastic high horse and please move on. Good luck in your quest. All you do is threaten with posting boards, etc. You are extremely condescending and pretend you’re perfect. You weren’t a salesman for 35 years Mike. You were an order taker. So please don’t disparage people my friend. I’ve heard all about your condescending comments from my staff when we were there. You were unreasonable then and you’re unreasonable now. Please do not contact me anymore”.  ================================================ Addendum: the owner’s day 92 ramblings reference both the original installation and request for a replacement part. For the record, following are facts: (a) after 92 days my responses weren’t nearly as sarcastic as they should/could have been; (b) he once again resorted to a personal attack (“you were an order taker”) although he has no idea of the phases of my career. It is ironic that this individual resorts to another personal attack with no basis, especially considering his weak, non-responsive, patronizing comments throughout this process. The “condescending comments” were another story – (c) owner wanted to replace the vanity we ordered; (d) he then wanted to ship a vanity without doors or drawers; (e) then there were incorrect tracks for the vanity drawers; (f) then one drawer didn’t fit because the track was still wrong. His associate claimed the initial incorrect tracks were previously used; (g) the knobs for the drawers didn’t have the correct screws so we had to call the company for replacements; (h) the shower door had the wrong edging; (i) the plumbing for the vanity had to be corrected by another company; (j) his associates were found roaming in our kitchen looking for a roll of paper towels and they used a new bath towel to clean up the water and mess underneath the sink; (k) I never made any comments to his associates – my wife dealt with them throughout the process. Thus, my reference to still another personal attack on my family. As for my “threats”, to this point I have not yet posted anything on social media. When we complained about the extensive time delays, instead of offering a resolution the owner’s responses: “there is no perfection in life ... even your company has issues”; “nothing is perfect”; “mistakes happen”; “learn to accept the little things that don’t change a life”.