Ned Stevens Gutter Cleaning

Overall, I was very satisfied with the work performed. The technicians showed up right on time and the result was excellent. On the down-side, the technicians bickered the entire time (who wants to hear that?) and left some clean-up work to do. They pulled a soaker hose out of the garden, removed and didn't replace the end cap. When the discovered it was a soaker hose, it was thrown to the side. Again, the overall result outweighed the negatives, producing a valuable service for $129.00.

I purchased a coupon for the service via Angie's List and called shortly thereafter to schedule the service. It took four calls to schedule the service -- likely because of increased, deal-related traffic -- but we were able to get the service scheduled within the next 10 days. I was told that I didn't need to be here for the service, but planned to be and asked for an arrival window -- the team arrived before the window, though, and I missed them. I once I got home (also before the window) and saw that they had left a receipt, just to ask a few questions -- there wasn't any sign that they'd been here and the gutters didn't look any different. The gentleman that I spoke with was able to go over my questions with me and explained the additional services that they'd recommended.Although I paid with my (pre-paid) Angie's List deal/coupon, I received two invoices for the service -- the first was generated automatically against my paid service and the second was generated after I'd called the office to sort out the first invoice. The issue was resolved, but it was another wrinkle in the process.Overall, I think that I received a good value for my money -- and that the problems that crept up were likely due to increased demand generated by the deal that I (and others!) had taken advantage of. I would definitely use them again!

The job was apparently done well. However, about 2 months later I saw a spot of rotted wood on the eaves and called a repairman who confirmed the rotting and repaired it at a cost of $448. While inspecting the area, he found that the problem arose from the adjacent gutter that was completely stopped up. This had caused the gutter to rust through and it had leaked causing the wood to rot. Obviously, Atlanta's Best Gutters had not cleaned this gutter. I will not use the gutter cleaner again nor would I ever recommend them. Thankfully, the Angie's List carpenter cleaned out the debris while he was doing his job.

Appointment was set for them to come out and do the work while I was at work. I came home that afternoon and it wasn't done. On my home phone recorder was a message from the worker who said that was more "feet" that needed nailed/bolted than what I had paid for and could I come out and let them know what I wanted to do? I called the next day and I think it was the owner I talked to and I told him I needed to reschedule, but asked why didn't they call my cell phone especially when I didn't come out from the earlier message? The number was on the paper. He didn't know, but said they should have and he would look into it and he was able to get them back out the next day. I appreciated that. On checking my gutters where repair not done I found several of the bolts,screws,nails popping out and you would have thought they could have just knocked them back in as part of the repair or just out of consideration.Overall, I have been satisfied with the work so far. The gutters are still up there.

House looks great. They did a gentle cleaning and detailed exactly as requested.

The first service left me unhappy because it was obvious my downspouts weren't all clear and they had left an estimate for $650 for gutter repair without explanation. I posted a negative review at that time. Brad, the owner, called me to discuss all my concerns. He scheduled a return service when I would be home so I could see exactly what needed to be done and way. He also took a lot of time to give me a lesson on gutter maintenance. I often feel very helpless in the face of household repairs because I really know very little about construction. I don'tt want my home to deteriorate and I certainly don't want to be overcharged or defrauded. Brad was very polite and patient. The second service call involved correcting the angle of some gutters and properly attaching others. During the work a hole in my roof was discovered and temporarily patched. Their roof expert, Kevin arranged to fix it a few days later. He opened it up and photographed the damage. There was an area about 10' x 4' that was water damaged, in fact pretty badly rotted. This was repaired, including the replacement of soggy insulation. I didn't enjoy this unexpected expense, but I feel it was a fair price for materials and labor. The reason I would recommend this company is that they are not in it for a quick payday, but are really concentrating on gaining customer trust and loyalty. So when I was dissatisfied initially, Brad made every effort to see that all my concerns were addressed. The proof of good service is how problems are handled if something goes wrong, and ABGC is dedicated to good service in my experience. I'm not sure I can afford them for routine roof and gutter cleaning as the fall season arrives, but I will certainly use them as much as I can.

Atlanta's Best Gutter Cleaners did a very good job and I'm so glad we took advantage of Angie's List "Deal of the Day" and hadall our pressure washing done now before it got any worse. They were punctual, polite and we were so happy with the workthat they did. The price was good and we will definitely be using them again in the future for other things.

I believe I got my moneys worth, was a little disappointing that they didn't do the small attached deck on the house, when I asked about it they said decks were not included/extra, if that's the case they should be upfront with that, all in all ok though.

This company was very professional when I called them up on a weekend and did a great job answering my questions. They kept me informed via email of when they would do the gutter cleaning. There was no debris left around the house after the actual gutter cleaning. My backyard deck was cleaner than it was before the gutter cleaning. During the next hard rain everything drained out of my gutters properly and there was no longer any overflow. A previously leaky juncture in my gutter where a previous repair was done no longer leaked now that the downspout was cleaned. I was impressed so I have scheduled a pressure washing with them and hopefully I will be just as impressed.

They removed all our gutter screens and never replaced them. Just left them in a pile at the side of the driveway. I called and the representative suggested they just forgot to put them back on and would send someone out to put them back in place. It is a month later and the pile of screens remains on the side of the driveway. I guess I will now have to pay someone to put the screens back up as I am too old to get up on the roof. This was my first experience with an Angie's List Email deal. I am now very suspect of these deals as well as the whole rating system. Update: after leaving a failing grade here on Angies list I was contacted by the company and was told that they unfortunately dropped the ball and the screen replacement never made it to the schedule. They sent a team out within a couple of days and the work was completed. I received a very professional email apologizing for their error. Not a typical boiler plate apology but one that clearly took some time to write. The bottom line is my gutters were well cleaned and the cleanup was very good as well. Just an unfortunate mistake on their end keeps this from an overall "A" grade.

The company responded quickly to my request and dealing with them was very easy. They did a good job with no mess to clean up. I would use them again.

They came out to clean my gutters and it went very well.

Price is great. Came when the said. Did a good job.

They did a great job! They came on time, cleaned up and put the invoice in the mailbox. No need to be there and it looked wonderful when I came home!

very well. On time and good service

Rhett and Shawn did a great job; very professional and thorough. Shawn even made sure I was ready inside at each window (with towels) as he cleaned, so I could stop water from entering at the edges. Rhett took care as well on the concrete. It's great to have the outside clean again.

I emailed them right after I purchased the deal a few weeks ago to have them come out and give an estimate. It took a couple of weeks for them to get back to me because the email I sent was different than the one on my account. They thought I was not a member so they took awhile to get back to me. I emailed them three days ago and they admitted to their mistake. I wanted a refund because I do not really feel comfortable having them work for me.

They showed up properly and did everything they said they would do.

I needed to have my gutters reattached and selected them based on their reviews and the "deal of the day" for gutter cleaning. I did not think I needed mine cleaned (I have a newer house with no trees dropping leaves on my roof) so I called them. The woman on the phone was very helpful, but told me I needed to scheduled the cleaning in order to get the repair, but they would give me an estimate while here. So, I paid and scheduled. They do not schedule you for service. Instead, they will email you when they will be there. It worked for me, but may not work for you. They did call before arrival and were prompt. Once onsite, the lead on the two man crew told me I would not have needed to buy the gutter cleaning. However, I had already paid through Angie's list so it would have been more of a hassle to change. He then measured the house to give me a quote on re-securing the gutters. My "deal" was they would put lag screws in at a "discounted" cost of $500! I was shocked, but needed it done so I had them go ahead. Overall it took them about 30 minutes to do this, so a very hefty price for what turned out to be a quick job. To be fair, I did not shop around and did not have anything to compare to other than I know I could have hired a local handyman for a fraction of the cost. Overall quality is great and I am happy with the result, but feel I WAY overpaid for the service. It may turn out that $500 was very fair, but for 30 minutes of effort and the installation of about two dozen screws I think it was pretty steep. I noted I would use them again, but I would definitely do some price comparison before I did anything else with them.

When I called and requested an estimate to have our gutters replaced, I was told there is an $ 85.00 charge to come out and give an estimate to replace my gutters. I told him "no, thank you" and he quickly hung up the phone. Apparently doesn't need the business.

The 2 man crew arrived late in the afternoon but still within the time frame given to us the previous day. The service was professional and beyond expectations. We will definitely use them in the future.

The two delightful young men that came out were prompt and very courteous and professional, not to mention they did a fantastic job. They cleaned my roof and gutters of debris and they also inspected my roof. They were very helpful with suggestions of some issues that I was already aware existed and they gave me a very reasonable estimate of repair costs. They were not pushy at all but just very helpful. I would highly recommend Atlanta's Best Gutter Cleaners to anyone and will definitely be using them for my future gutter and roof needs. And I hope it's ok to say this, but they beat The Home Depot's estimate on the gutter and gutter guard replacements by a very large margin. Thank you again Atlanta's Best Gutter Cleaners. You are awesome!!

Atlanta's Best Gutter Cleaners have been cleaning our gutters and roof twice a year for several years. They are responsive, professional and thorough and leave our place clean. I pay my invoice online and all is easy and hassle free.

They fixed the problem. I would recommend them to anyone.

They didn’t actually charge me the entire amount because the gutters had to be replaced and so they just went up and inspected. I think I paid like $150 for the inspection and anything that we really can’t do it because it is all rusted on the bottom. I thought they were pretty honest and their price was fair. They came out on a timely manner and that was helpful. They cleaned up their own mess and that is wonderful. They did not end up replacing gutters.