A Molly Co Environmental & Restoration Services
About us
Award winning full service fire & water restoration, emergency water mitigation including board ups, lead paint testing and removal, Mold remediation, and Insurance estimating and repairs. Servicing Northern NJ, Southern (down to point pleasant beach) western NJ (to Trenton). Also servicing Rockland Somerset, Sussex, Union, & Warren Counties.
Business highlights
Services we offer
Emergency Water Mitigation, Fire & Water Restoration, Insurance Estimating, Lead Paint Testing & Removal, Mold Remediation, Repairs
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 90% | ||
| 6% | ||
| 3% | ||
| 0% | ||
| 0% |
"Thank you for the feed back. We try to respond as quickly as possible, but sometimes emergencies pop up that we need to attend to. Nevertheless, I agree, when someone is told that they Will receive a return call, they should get one."
I decided to go with A Molly due to their good reviews on Angie's List. When I first called A Molly, I spoke to the owner (Dave), who immediately dispatched his crew to help. His crew was at my home within an hour. A crew of 4 people came to my home, eager to get started - unfortunately with the amount of water coming up through my sump hole, A Molly had to remove two feet of dry wall around the perimeter of the basement, including all the flooring. I was very pleased with the quickness of their response and the work they did to remove all the furnishing from the basement, transferred to the garage for dry out. The crew was very pleasant and eager to answer all my questions - several times if necessary.
On the negative, A Molly was not upfront with providing an estimate for the cost for the remediation work - all the work I described above that took place. It took close to seven days before I was given an estimate and that required numerous calls on my part. They explained they were not able to give an estimate, since they need to input the work in their system to see what my insurance company would pay. They expected my insurance company to pay for everything. I expressed my concern several times that A Molly's practice on not providing a cost estimate prior to the work being started or immediately thereafter did not sit well with me. An up front estimate would have put me more at ease and with making decisions specific to sending area rugs out for drying/cleaning, etc.. - which after I received the estimate was more expense than the rugs. In addition, as A Molly was starting work the one extractor they brought to remove standing water wasn't functional - it required one team member to go back to the office (1 hr drive) to get another extractor. After returning with the 2nd extractor, this extractor didn't work as well - all while A Molly was trying to work out the issues with their extractor to suck the water out of the basement through the windows, the water level was continuing to rise. If it wasn't for the plumber I hired to replace the sump pump while this was all taking place, the water level would have either continued to rise or stay pooled up. For the residual water that was left, A Molly had to use my personal 10 gallon Shop Vac since the two extractors they brought were not functional.
As a result of my displeasure A Molly did not charge for cleaning of the area rugs and pad, and did purchase three new door knobs that I requested return of for me - since they were only two months old.
Final take away, make sure you get an estimate (in writing) for any work you have any contractor do on your home before you give them authorization to work.
"I'm sorry you were not pleased 100%. I remember the very first thing I said to you when I spoke to you was that I was not going to be able to give you an estimate upfront as we use xactimate pricing and I advised you that because your claim was due to a sump pump failure that you may be subject to policy limits. I did give you a not to exceed cost and I thought not charging your for cleaning the area rugs was more than fair. Often, when there is not full coverage from the insurance company, it is hard to satisfy. Nevertheless, we tried our best and as I said I'm sure you would have paid at least 30% more had you used one of the franchise companies."
"Thank you for the kind review. Remember you have a 5 year warranty on our labor as well as the manufacturer's warranty. If you have any questions, please do not hesitate to call us."
"Than You. I'm glad we were able to get you on your way back to normal quickly."
Dealt with the owner of the company Dave. The owner explained everything I had a question about & dealt with me with professionalism and patience. As never been through a house fire & hope never again,Dave & his workers gave advice when needed & the job is done so well it should be in a magazine. Follow up: Had to have a minor adjustment done on a garage door, called & they sent a man out within a day. If you need a job done call this company. The project manager Jesse on my job was so nice even when I was upset. I highly recommend this company.
"i'm glad you were happy with the work. Unfortunately, we do not the set the pricing on insurance restoration work. We were however, able to complete your project successfully within the budget we were given."
"It was a pleasure working with you. Remember, we have a five year warranty on all our work. If you have any questions or concerns, please do not hesitate to call. And, we will never mind answering the same question twice. Please keep us in mind for any future projects you may have."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
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FAQ
Contact Information
174 Passaic Ave, Fairfield, NJ 07004
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