Reiner Group Inc
About us
Reiner Group, Inc. is an HVAC service provider in Northern New Jersey catering to both residential and commercial clients. With over eight decades in the business, they are adept at designing, installing, and maintaining heating, ventilation, and air conditioning systems that are both energy-efficient and comfortable. They also offer a variety of services designed to improve the quality of air in homes and businesses across New Jersey. Their technicians are dedicated to delivering top-notch service, ensuring HVAC systems operate at their best all year round. Reiner merges cutting-edge technology with traditional craftsmanship to offer dependable, cost-effective HVAC solutions. Rely on Reiner for all your comfort needs.
Business highlights
Emergency services offered
91 years of experience
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.466 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 76% | ||
| 9% | ||
| 3% | ||
| 5% | ||
| 8% |
Showing 26-50 of 66 reviews
Sheldon R.
Jul 2014
I would like to praise the entire staff of the Reiner Group enough for the speed and professionalism with which they came to my aid and installed a top quality air conditioning and purification system. Another company, which had originally installed my air conditioner and air purifier, and had been servicing and updating the systems for nearly 40 years (most recently replacing it in 1995), left me stranded on April 24, 2014, without any explanation. The service man was supposed to get a part for the air handler and install it by April 28th. He never came back, and my calls to the company's office and cell phones from that date to June 3rd, were never returned. This was very stressful due to the warming weather, my long-standing severe allergies, and an impending heart procedure in a hospital. | |Finally, on June 3rd, I stopped into Reiner and explained my situation to Lisa, who set up service calls. She managed to squeeze me in on June 11th, even though they were scheduling regular calls for mid-July. The service man, Jesus, was on time and courteous, and said that the air handler components had been left lying apart up in the attic. I was called the next day and told that the part was no longer being made by Lennox, and a technical engineer would come to discuss the situation with me. Roy Hulsebos came that afternoon, and went through the situation with me. I opted to replace the system, and Roy went to work trying to get the new one installed as soon as possible. My heart procedure was originally scheduled for June 17th and the system was to be installed the week after that. When the heart procedure was postponed until June 25th, Roy kept trying to speed up the installation and, thanks to some fortuitous cancellations, was able to schedule it for June 19th and 20th. | |The work was done quickly and efficiently by an excellent team (Dave Henion and Anthony Pirone), and I had a brand new system by June 20th. Roy Hulsebos was extremely helpful and friendly, checking on the progress every day, seeing to it that I got all available rebates, and keeping me informed about every aspect of the installation. Reiner handled the paper work. | |By the time I went into the hospital for my heart procedure, I had had several days of air-conditioned comfort, which put me in better shape to undergo the procedure and recuperate.
Susan S.
Jun 2014
Very little consistency from one day to the next as far as workers on the job. Made some mistakes that could have been prevented if the same person stayed on the job until completion.
Response from Reiner Group Inc
"[Member name removed], Thank you for your feedback! We apologize for inconsistency you experienced with the job. We do strive to be consistent with our work as well as mechanics on site. If there are unresolved issues please let us know and we would be happy to take care of them. Thank you for choosing Reiner Group."
Richard V.
Jun 2014
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DAVID D.
May 2014
Reiner installed my central air several years ago. Hired them again for whole house humidifier. Entire crew - sales and installation - were very professional and courteous.
Francesco C.
Nov 2013
I checked the rating on Angie's List for companies dealing with A/C and heating systems, selected three companies and got three estimates. Reiner Group, Inc. The representative, Ken Lake, was very knowledgeable, and he gave me all the information I needed. Once I gave Reiner the go-ahead, they applied for the permit from the town. The permit came through on a Monday. The work was done on Thursday and Friday. I was very impressed with the quality and skill of the workers. The man in charge of the work, Anthony Gebbia, explained to me what they were doing in detail. The electrician, John, was very nice to deal with and did a great job. The cleanup was perfect. I believe I will be set for a long time regarding A/C, and I can recommend the Reiner Group as a reliable firm.
Fred H.
Sep 2013
They are a very large company with many, many trucks and repair people. They do industrial, commercial and residential. We chose them because we thought they would have the know-how to do the kind of job we had and they would do it right. They did a good job in setting up the new unit and specing it out to get the proper size. They helped us to understand the pros and cons of some of the problems we had with our particular application. Our house is a relatively modest size cape and we have old ducting in the house so there was a little bit of a problem getting the proper amount of air conditioning upstairs. They made some recommendations and we decided not to go with that aspect of the job. They were very helpful and they had the experience and crews that came in and did the whole job pretty much in a day to day and a half. They cleaned up very well. They serviced and will continue to service and provide air filters and the drip that helps to humidify the air. We can drive to their company in 15 minutes. We could have probably gotten the job done for $6,000 with another company but I wouldn't have the peace of mind because of the follow up and the guarantees. They also have the ability to send over a serviceman relatively quickly. I paid a premium to get the job done right.
Susan M.
Mar 2013
They did a great job from the estimate to the final installation.. Very professional and receptive to questions. The installation took a few days but they were on time and cleaned up after themselves. The town inspection went thru with no issues. I would use them again and have recommended them to others already. It was a very positive experience
Sandra S.
Mar 2013
Their service is very competitive, except for punctuality. They were wonderful.
Barbara J.
Mar 2013
Horrible, horrible, horrible! We had used a wall A/C system and wanted to upgrade to central air so we decided to make the huge purchase. We chose Reiner as they were local and had a good reputation (that was before I had Angie's List!). Well, Reiner created a central air system that IS NOT EVEN! When I pointed this out to them, they said that all they would be able to do is and quot;trial and errorand quot; of opening and closing the vents. They even had the audacity to CHARGE me for the visit to perform their ridiculous and quot;fix,and quot; which didn't change anything. I suggested they set up thermometers in each room and see how the temperature varied (up to 10 degrees difference between rooms!!!) but they said and quot;they didn't do that.and quot; I even went to their office to PLEAD for some help in getting the system to work and they said that they had done all they could do. They also said that they were unable to combine heat and A/C thermostats, so now I have the A/C thermostat in the hall and the heat thermostat remains in my master bedroom. Idiotic, all they had to do was move the thermostat from one side of the master bedroom wall to the other side of the wall in the hallway. The central A/C now costs me MORE because I still need to use the wall A/C for those rooms that don't get cool enough, AND I can't remove the wall A/Cs after all. What a waste of my money!!!
I have hired another A/C company to fix Reiner's shabby work which costs me even MORE money. If I can prevent ONE family from using them I will at least feel like my terrible experience was worth it.
I have hired another A/C company to fix Reiner's shabby work which costs me even MORE money. If I can prevent ONE family from using them I will at least feel like my terrible experience was worth it.
Response from Reiner Group Inc
"Customer, I am very sorry for your poor experience thus far with Reiner. We value your business as well as your feedback. You, as well as other customers, are our number one priority! After looking in to our files, I see your system was installed back in 2008 and our service department has been out a couple of times. Were the problems there from the beginning? Was there a change in the home? You are right you should not need to use your window units anymore! Please contact us so we can help find a solution. Again, I apologize for our poor experience, but we would love to remedy the problem and continue our relationship."
Carla C.
Dec 2012
Reiner was professional and efficient from the get-go. Office personnel who set up the appt were pleasant and efficient, salesman Peter TenKate arrived exactly on time, and could no have been more thorough and professional in examining my old unit and then asking me questions about my needs and my use of the system. He also took measurements of my unit so he could determine what size system I would need.
The very next day he emailed me several options for systems in a variety of price ranges. Then he met with me and went over the proposals, answered my questions and provided any other info I needed.
When I decided on a proposal Peter helped arrange interest-free financing within a time frame I could afford and set up the two-day appointment for removal and installation.
The Reiner crew arrived on time both days, were professional and friendly and very clean. Despite ripping apart pieces of the old unit and taking them down the hall and down the stairs (I am on the second floor they ) did not scratch the walls or mess up the carpeting -- or complain about the lack of an elevator. They finished on time and then had a tech come out to adjust and test the system, which works beautifully and has saved me a fortune in heating and electric bills.
I was so pleased with everything, from the Reiner office staff to the salesman to the installers, that I have twice recommended Reiner to friends and neighbors. One friend had her entire home central AC done (and she has a large two-story home) and the other is a neighbor in my condo complex. Both have also been very satisified.
I would not hesitate to recommend Reiner again. The company really is customer-focused, professional, friendly and very ethical.
I got estimates from three other companies, in addition to Reiner, and chose them not because of price (although they were second cheapest) but because I was so impressed with the people I dealt with and their longevity in the business.
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The very next day he emailed me several options for systems in a variety of price ranges. Then he met with me and went over the proposals, answered my questions and provided any other info I needed.
When I decided on a proposal Peter helped arrange interest-free financing within a time frame I could afford and set up the two-day appointment for removal and installation.
The Reiner crew arrived on time both days, were professional and friendly and very clean. Despite ripping apart pieces of the old unit and taking them down the hall and down the stairs (I am on the second floor they ) did not scratch the walls or mess up the carpeting -- or complain about the lack of an elevator. They finished on time and then had a tech come out to adjust and test the system, which works beautifully and has saved me a fortune in heating and electric bills.
I was so pleased with everything, from the Reiner office staff to the salesman to the installers, that I have twice recommended Reiner to friends and neighbors. One friend had her entire home central AC done (and she has a large two-story home) and the other is a neighbor in my condo complex. Both have also been very satisified.
I would not hesitate to recommend Reiner again. The company really is customer-focused, professional, friendly and very ethical.
I got estimates from three other companies, in addition to Reiner, and chose them not because of price (although they were second cheapest) but because I was so impressed with the people I dealt with and their longevity in the business.
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Gretchen H.
Oct 2012
They came out and looked at the job and said they would get back to me with an estimate and they never did. The man who came out was Chris. I called the company and told them what had happened and they told me they would look into it and call me back and they are yet to respond.
Response from Reiner Group Inc
"I apologize for your inconvenience. We have looked in to the issue and tried reaching you at a number we have on file. Please give us a call at your earliest convenience so we can provide you your estimate. Again, we apologize for the misunderstanding. We value your feedback and want to earn your business!"
Monica B.
Oct 2012
I did not use them.
Response from Reiner Group Inc
"I am very sorry for your poor experience. We appreciate your feedback and use it to better our company to better serve you and other customers in the future. I hope you give us another chance to earn your business!"
Dana C.
Jun 2012
The initial visit went well. The sales person/engineer was trustworthy and precise. I had used Reiner previously and looked forward to a pain free experience.
The installation work was disappointing. There were a number of mistakes made that required either a return visit or a fix that I made. I don't remember all of the problems. But here is one: I have a second furnace which was not replaced. They needed to disconnect that furnace to do their work. After the job was done, I noticed that the rooms heated by this second furnace were cold. I discovered that it was never reconnected. They returned and made it right.
The installation of the ductless air conditioner went smoothly.
Again, there were other unacceptable mistakes that they made but I have forgotten them. It seems to me that installation mistakes in a heating system are potentially dangerous. So I cannot give Reiner a good rating.
Jim S.
Jun 2012
I called Rainer after being recommended by a few neighbors. They did warn me that they were a little over priced compared to some other local hvac companies. I had to call them five times before anyone answered the phone. They transferred me to multiple people and finally someone was able to help me. They wanted to charge me $65 just to come out and give an estimate for new duct work and then $150hr after the first hr. The price was insane for an estimate. Plus these guys used to have the maintenance contract on our house prior to us buying it. They also gave me the next available date of 7/20/12. That's almost six weeks away. I would not recommend this company based on multiple reviews on Angies list and my neighbors experiences.
Response from Reiner Group Inc
"I apologize for your poor experience thus far with our company. Just to be clear, we give free estimates; however, if you wanted service to come to possibly fix or perform maintenance on your HVAC system this does cost $65 + time spent on the job. If you would like a quote on new ductwork please call our sales department at 201-794-3700 ext. 4. We would love the opportunity to work with you and earn your business! Thank you for your feedback."
Robert S.
May 2012
They are very responsive and know what they are doing. They are a solid company. I would possibly use them again in the future.
Martin R.
Aug 2011
Excellent responses and work done professionally.
Stan H.
Jun 2011
I initially called Reiner (who originally installed the furnace) and Pam there in service told me the hourly rate was $130 and then she sent me to the parts dept and Aldo there quoted a price of $30 for the valve. He also estimated that with 3 zones it should take about an hour to install the vent and bleed the 3 zones. I had an appointment for the serviceman to come at 8:00AM and he arrived at 8:08, which is fine. I came downstairs at 9:10 and he was rolling up his hose, so the job was completed. But it was not until 9:35 that he had me sign the paperwork and then had the nerve to charge me for 1 3/4 hours AND $65 for a service call charge (which was not mentioned to me by Pam in service). I complained that he was here for, at most, 1 1/2 hour (8:08 to 9:35...and he probably worked even less!) but this did no good and I reluctantly paid the bill. Later that day I left a detailed phone message about this for the head of Reiner service, and he never returned my call. The job the serviceman did was fine but I will never use them again.
Response from Reiner Group Inc
"I apologize for your poor experience working with us. Specifically, I apologize for no response to your phone call. However, Reiner Group does care for each and every customer we serve. We do not want to leave any customer unhappy with our install or service call. Therefore, if you have a problem with your system please call and let us know what is wrong so that we can resolve the problem. Our customers are our number one priority and we always go the extra mile to put a smile on our customer's face. Thank you for your feedback. We are working hard to fulfill our mission; "We are committed to grow our company and maintain our leadership role in the HVAC industry by delivering cost effective, ethical, reliable and high quality solutions to our customers, while sustaining a safe, challenging and rewarding work environment for our greatest asset, our employees.""
Liza A.
Apr 2011
Told us the unit we picked would take more than adequately take care of our heating/ac problems - would reach the far rooms that had always been colder or warmer than the rest of the house. It absolutely did not solve the problem. Getting them back to address the problem was horrendous - calls and attempts to call feel on deaf ears. Now that they had been paid they didn't care. Shoddy, unattractive work on the outside - Ran a pipe right across the back of my house. Buyer beware!
Carla C.
Apr 2011
The sales person, Peter, was professional and attentive from the start, providing lots of info, asking lots of questions about what I needed and wanted, and making sure I had the knowledge I needed to make intelligent choices. He also was more willing than any of the other contractors I contacted to work with me to find financing that would meet my financial situation. When I asked him about a particular size HVAC system, he told me that was larger than I needed and would not only cost more but could cause mold and condensation issues. The other contractors had all recommended that size, or larger. I went online after speaking to him and discovered he was right and that oversized equipment is a common problem. When I scheduled this work the weather forecast was for the high 40s-low 50s and cloudy. Naturally the two days the work was being done turned out to be in the 30s and raining and snowing. When the crew arrived they promised me I would have heat that evening and spend a comfortable night. They were right. They got the heat all hooked up and working before they left on the first day, so I was cozy and warm that night. The young men were polite, prompt, professional and all seemed to know their stuff. I felt confident in their abilities and secure that I could sit in the living room, working on my PC and making work calls, without any concerns or doubts about what was being done. One note --if you are not into rock music, don't hesitate to ask the workers to turn down their radio. I enjoyed the music but I know some would not have agreed! The workers were very considerate and would have complied quickly if asked. I like the two years of after-installation service --Reiner Care -- that comes with the installation. I had done a lot of online research at the outset and read article after article --and review after review --that said the INSTALLER was more important than the equipment, and that even the most expensive equipment would be a disappointment if it was not installed properly. That's why I turned to Angies to get the lowdown on installers, and I am very glad I used this local contractor who had gotten very good reviews on Angies' List. I agree that Reiner deserves the excellent reviews and add my voice to the list. There is a reason this company has been around since the 1930s --they know what they are doing. They might not be flashy but they don't have to be --they are pros who deliver as promised.
Robert A.
Mar 2011
The company has several employees that perform the periodic service calls. They have all done a reasonable job in a professional manner.
Jessica C.
Dec 2010
At 11:00pm on the Tuesday before Thanksgiving (30 people were expected at my house), I suddenly had no hot water. I called Reiner and left a voicemail asking for a call back ASAP in the morning (Wednesday now). I spoke with Jim directly, and I described to him the problem. Gave him the details on what type of hot water tank it was, and the blinking light code it was displaying on it to indicate what type of error it was having. Someone from Reiner was at by house before 9am that morning to look at it. About 30 minutes later (and a few phone calls back to the office) we received our diagnosis - it needed a new part (he told me the specifics, but I can't remember now), but it would have to be ordered. In the meantime, he instructed us how to get it back up and running again should we run into an issue of losing hot water. I spoke with Jim again on the phone, and he told me he was going to call around to see if anyone had this part in stock, in hopes of repairing it that day. Unfortunately, it was a part on a discontinued tank that no one carried, so he had to order it directly from the manufacturer. He was able to get the manufacturer to ship it priority overnight. Thankfully, we were able to get through Thanksgiving incident free. The part arrived at 9am Friday morning, and I called a special number that Jim provided me for the on-call person (they were technically closed for the holiday). The person was here and gone before 10am. Hot water tank now works without issues once again, and I am truly grateful to know I am able to call Reiner should I need anything else.
Liza A.
Nov 2010
Poorly> At the same time we even had them replace our water heater. With 4 people taking showers we often ran out of hot water. Again we told this size heater would be fine - not so. I would never use this comapny again and and beware to anyone thinking of contracting their services.
Earlene S.
Nov 2010
Since I had recently bought this condo I wanted to make sure that everything was in good condtion and working properly. The technician was prompt, friendly, answered all of my questions, explained any details that I should be aware of concerning operation of the heating system. He also instructed me on how to set the thermostat and humidifier which was very helpful. I do not know what the going rates are for this type of service, but the technician completed the work in 30 minutes and parts were $17.00, therefore $197.00 seems a little excessive to me.
Michael W.
May 2010
The installation of the basement AC unit, an LG split mini ductless, went well. There was a small drainage leak that was promptly repaired after I called them to report it, and upon inspecting the system the technician also noticed a coolant leak and repaired that as well. They inspected the existing central air unit and recommended several improvements to the older system. My wife and I both called with the EXACT list of items to be repaired, and we were never able to get a quote. The service department had to refer us to sales, I spoke with three different sales people and was never provided a quote. Furthermore, upon the second year of our service contracts, I was expecting (as promised) a card to remind us to schedule services - which never arrived. Just a bill for the next year of service. It seems that while Reiner has professional technicians, they do not seem very organized.
Jennifer I.
May 2010
We cannot say enough about how happy we are with the work that Reiner did. The sales guy Roy was very involved and attentive to us from start to finish. The installation guys were incredibly nice and pleasant to have in my home for the 3 days that the job took. Reiner is extremely thorough when it comes to measuring the home and planning out the equipment. They were very neat in their work, cleaned up after everything- you would almost not even know they were there. Everything was installed without a hitch, and works beautifully. There were several units to choose from and we chose a Lennox product that qualified for the Environmental Tax Credit. We received 2 other estimates and found Reiner to be the comparable to the others but slightly better. Rebates will bring the overall cost down to about $8800. And with Reiner's Angies List and Better Business Burough ratings, it was a no-brainer to choose them to do the job! And we are extremely satisfied and thrilled by the end result. GOOD-BYE WINDOW A/C's -- HELLO CENTRAL AIR!! Big difference, and we are loving it! Thank you Reiner for your professionalism, friendliness, thoroughness, attentiveness, and expertise! I highly recommend this company, and am proud that we chose them.
Licensing
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FAQ
Reiner Group Inc is currently rated 4.4 overall out of 5.
Reiner Group Inc accepts the following forms of payment: CreditCard
Yes, Reiner Group Inc offers free project estimates.
No, Reiner Group Inc does not offer eco-friendly accreditations.
No, Reiner Group Inc does not offer a senior discount.
Yes, Reiner Group Inc offers emergency services.
No, Reiner Group Inc does not offer warranties.