"[Member Name Removed], thank you for time the time to leave this positive review! We enjoyed working with you"

"So a few things 1. [Member Name Removed] did not find us or hire us to perform services through the Angi platform. She called us on our phone number linked to our Google listing a couple months ago. So I’m not sure how Angi is getting involved in this. 2. Her mattress replacement was covered under warranty from Raymour and Flanagan whom she bought the mattress from a few years ago. 3. Per New Jersey laws and regulations applying to moving companies; in the event of any damages the moving company has the choice to either repair any damage to the item(s) or replace item or refund money for the those items. We offered to repair her mattress which could have be done for an amount significantly less than the cost to buy a new one. She did not want to allow us to repair her mattress. 4. The mattress was not damaged due to improper moving or storage in the first place. The issue with the mattress was in how it was built. The top layer of foam within the mattress covering slid down, leaving a lumpy top because it was scrunched up within the outer fabric shell of the mattress. Just lifting the mattress regularly as we would with any thousands of other mattresses caused the foam layer within to slide. Most mattress have some type of adhesive within the mattress to hold each layer together. This one did not. Thus the reason Raymour & Flanagan covered her with a new mattress under warranty. Also probably the reason Raymour & Flanagan stopped selling that mattress, because it was so poorly constructed 5. It seems she is just trying to double dip and get herself a new mattress while also receiving the money back for services rendered. And to her claim that she paid more for the new mattress than what she received from Raymour & Flanagan, we have received no documentation proving that the new mattress cost more than her old one and that there were not other comparable mattresses to buy to the one she previously had with the money received by Raymour & Flanagan."