RAYMOUR & FLANIGAN FURNITURE

The sales representative was a pleasure to work with. 

Background: We live in a condo building with an elevator and a common hallway on each floor.  We purchased a new mattress and part of the purchase included disposal of the old mattress.

The delivery is why I rate this company with less than stellar performance. The game went like this:  Delivery guys show up, and the first mistake was delivering some additional occasional tables which we did not order.  If I had been less than honest.......

The next mistake was the assembly of the new bed.  Apparently they did not have enough wood screws for assembly and attempted to use some scrap hardware to assemble the bed.  After they left, the legs fell off.

The next mistake was moving the old mattress into the common hallway.  My assumption was they would take it to the truck.  Well I was a trusting dummy!  I sign the delivery confirmation which states I am satisfied with the delivery and the product.  After signing the driver notifies me that he is leaving the old mattress in the hallway because it has a stain (coffee) on it.  This is how you light me up. An argument ensued, and I told the delivery folks to take the whole order back or I was calling the police.

The mattress was removed.

I went to the store with a leg from the bed in my hands and asked for a manager.  The manager listened and then offered a $50.00 gift card to the store, which I probably would have gotten anyway.

IT WAS FINE. THEY WERE VERY PROFESSIONAL. THEY CAME IN AND DID THE WORK AND WERE OUT. I HAD TO WAIT FOR AN APPOINTMENT A LITTLE LONGER THAN I WOULD HAVE LIKED, BUT I AM SATISFIED WITH THE FINISHED PRODUCT/RESULT.