Edison Heating & Cooling Inc
About us
Edison Heating and Cooling has been serving the residents of Central New Jersey since 1987 and we pride ourselves on being a family of skilled, hardworking people with integrity and common sense. Our expertise includes installing, repairing and maintaining HVAC systems from leading national manufacturers designed for homes from 2,000 sq.ft. up to 20,000 sq.ft. We'll give you and your family peace of mind.
Business highlights
Services we offer
Commercial HVAC Services. Hot water and steam boilers. Standby home generators., Heater repair, air conditioner installation, air conditioner maintenance. Residential HVAC Services, air conditioner repair service, heater installation, heater maintenance, heater repair service, high efficiency heating systems. Air conditioner repair
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 81% | ||
| 8% | ||
| 3% | ||
| 4% | ||
| 4% |
"Thank you for taking the time to complete your review. We hope you receive years of trouble free operation and energy saving from your system. Everyone here thanks you for selecting the professionals at Edison Heating & Cooling to complete your installation and we look forward to providing all your future service needs."
"Thank you for taking the time to complete your review and making Edison Heating & Cooling your home comfort professionals. We look forward to providing any future service needs."
"We are glad that Edison Heating & Cooling was able to complete your repair and thanks you for choosing us over our competition."
The guy was nice and professional and hopefully that was the problem. The only "issue" I had was he left the control panel door to the boiler off the hinges and just leaned it on the front of the boiler. I know it's a minor issue but it took me just 5 seconds to put the door on the hinges (he left the boiler nice and clean). I have a service contract with them so there was no charge for the visit
"We have spoken to the technician about your door issue and appreciate your review so we are able to correct any problems that may occur in the future. Thank you for choosing Edison Heating & Cooling for your home comfort provider."
During the few times we needed minor maintenance, I called and Edison sent someone the SAME DAY each and every time !
They also do ALL THEY CAN to make every situation turn out right !
I am very pleased with them and recommend them highly !
George and Sue from Fords
"We are please to see your system has provided you with years of trouble free operation and comfort. Everyone here appreciates your continued support of the professional services we work hard to offer."
Edison HVAC proved to us that their claims of being the best, trustworthy, and prompt are completely inaccurate. Please read below our experience hopefully the same will not happen to you.
Tuesday 9/8/2015: we called Edison HVAC for a service request. The receptionist didn?t really inquire any details about the house only what was the issue that we were calling for. The issue that we were calling for was that on the first level the temperature was much colder than the second level. They told us that to make the appointment next day would carry a $190 but if we waited two days the fee would be $90. Since it wasn?t an emergency we waited. In the meanwhile, we called another company come in (mind you that company didn?t charge an exaggerated same/next day fee) for a diagnosis. It?s always good to have two opinions.
Thursday, 9/10/2015: Edison HVAC serviceman arrived during the window originally stated. I re-explained the issue again and took him to the HVAC unit.
First: The serviceman touched the unit, commented that it was brand new and said everything was ok. The OTHER COMPANY opened the unit to have a closer look, even climbed on a ladder to inspect around the unit for leakage.
Second: The serviceman asked to go into the attic. He pulled down the attic ladder climbed to the top stair, came back down and closed the door. The OTHER COMPANY went into the attic tested the gable fan and let me know that (a) it wasn?t working and (b) even if it was it was so outdated that we should replace it with one that has a thermostat.
Third: The serviceman agreed that there was a temperature differences and measured the temperature.
Fourth: The serviceman proceeded to tell me that there was zero access to the duct so there was nothing else that he can do. The OTHER COMPANY opened the vent on the second floor and stuck his head inside to further investigate.
The serviceman then said he had to go to the car to call his manager. When he came back he said his diagnosis was complete and that it was time for payment. I asked for the diagnosis. He said it was a balance issue. I was shocked that was the best explanation that he could offer; I have no HVAC certification and I could have told him that from the beginning. I pressed him to further explain and he said that the next team would answer that for me and that had a labor fee attached. So I basically I?m paying $90 for a bull poop answer.
It was at this time that I became upset with the quality of the service level and decided to call their home base. The receptionist transferred me to his manager who said that the serviceman had misunderstood and there was no labor fee for the second visit. He also told me that this member of his fleet was too junior and for my issue they needed almost an engineer level of experience to answer the call. Again shocked! Why aren?t all members of their fleet knowledgeable? And I live in a split-level (one out of a thousand other split-levels in this neighborhood) NOT A MANSION why is it so hard to troubleshoot?! The manager assured me that he would send someone out who was better suited to troubleshoot. He said his receptionist would be calling to arrange that. I waited 20+ hours and really with not much hope from this company called them to ask for a status on the situation. The receptionist who was friendly didn?t really know what to do as it?s the management who give them the direction and they had received none on this particular issue. They eventually transferred me to parts manager Robert who came on the phone yelling at me that he didn?t understand why I was frustrated and he didn?t want to deal with solving our issue that he would refund the money.
In short Edison HVAC didn?t match their claims, this company?s poor problem solving skills is what prompted us to sit down and write a full review. We can confidently say that our experience with Edison HVAC was not the best it actually was the worst. We don?t want anyone else to waste their time like we did. We will be going with the other company.
"We standing behind our 100 percent satisfaction guarantee policy and have issued a refund for your service call and apologize for letting you down. We continue to work tirelessly everyday to provide the very best customer experience and in times when we fall short we do our best to make it right. Thank you for you review and helping us work harder to be better."
"Thank you for choosing Edison Heating & Cooling as your home comfort professional. Everyone here realizes that every homeowner has a choice when selecting their home comfort provider and we thank you for choosing Edison Heating & Cooling over our competition. We will work hard to provide all your future comfort needs."
"Thank you for taking the time to complete your review. We are proud to have been chosen over our competition to provide your home comfort care. We look forward to providing all your future service needs."
They don't have any customer appreciation and I would never ever recommend this service to anyone.
"We did offer to complete the repairs the same day while we were in the home but the homeowner refused to pay for the additional time it would take to defrost the indoor coil and preferred to allow it to defrost and have us return. The service invoice clearly has the schedule time for the following day and we showed up as scheduled. I am sorry we were not able to accommodate and additional schedule change for that day as prior calls had been schedule. We try to be as flexible as possible and do offer extended service hours but they must be scheduled in advance to ensure that a technician is available."
"Thank you for taking the time to place your review and choosing the professionals at Edison Heating & Cooling for your comfort needs. We look forward to providing for all your future comfort needs."
"Thank you for taking time to place your review. It was a pleasure having the opportunity to meet with you on the day of your installation. We realize the every homeowner has a choice when servicing or replacing their home comfort system and everyone here at Edison Heating & Cooling thanks you for choosing us over our competition. We will work hard to provide you with years off trouble free service and your new system will provide you with a comfortable home and energy savings you can count on. Thank you again for making the professionals at Edison Heating & Cooling your home comfort company."
"Thank you for allowing us the opportunity to review your home comfort system. We will be ready and able when you make the decision that is right for you. Edison Heating & Cooling works hard to provide professional comfort services without the high pressure sales presentation that so many other companies use. Please call us with any questions."
"Thank you for taking the time to complete your review. Edison Heating & Cooling realizes that every homeowner has a choice when it comes to the home comfort provider. Some people often place price at the top of their list but as you will see the most important day of any new system is the day it is installed. We are please that you recognized our professionals from sales all the way through your installation process. Everyone here at Edison Heating & Cooling works hard to provide the best comfort experience for every person. We realize our services may not be for everyone but when professional services and quality products are important we are the only one. From all of us here at Edison Heating & Cooling thank you for choosing us our the competition as your home comfort provider."
"Thank you for your review"
"Thank you for your review. I am sorry you were displeased with our pricing."
"Thank you for your review"
I called to ask for pricing for maintenance agreements for a commercial unit in an office building. I spoke to Gordon who quoted me a price of $266.22 that included 2 maintenance visits a year, priority service, 10% discount on parts but not on labor and I scheduled the first visit for June 10, 2015. The understanding was that the technician will bring a contract for signature with him. Keith the technician came on time, performed the maintenance service, replaced an old part that needed replacement and asked me to pay for the service but no mention of a contract until I inquired.
Keith called the main office and I called the office as well for clarification, and we spoke with a woman in the service department who informed me that Gordon did not give me correct information, that the price was too low for a commercial property maintenance, that today's visit was not part of an agreement. She also informed me that the technician will inform Mike the owner of the type of AC unit he serviced and Mike then will individually price the commercial maintenance agreement as there is no set prices for commercial properties. Each will vary according to what Mike sets. There is no way for the employees to know what that price would be or to provide a quote.
I therefore informed her that the information provided by their employee Gordon was misleading and that I had no intention of signing any agreement without clear pricing policies. I paid for the individual maintenance service $284.09 and I am now expecting a call from the owner Mike about an explanation.
"We are sorry for the confusion with your call and the rates quoted were for a residential property not a commercial building."
"Thank you for taking the time to complete your review. We are proud to offer knowledgeable professional Comfort Advisors without the high pressure sales pitch. We recognize that you have a choice when installing or servicing your home comfort system and everyone here at Edison Heating & Cooling thanks you for choosing us over our competition. Our Comfort Advisors detailed analysis provides every homeowner with the right choice for their home but not always the lowest price that so many are looking for. When it comes to professional services and installation of quality heating and cooling products Edison Heating and Cooling makes sure every system is right for your home and comes with affordable pricing for every budget concern."
"Thank you for taking the time to complete your review and making Edison Heating & Cooling your home comfort provider."
"Thank you for taking the time to write such a wonderful review. Everyone here at Edison Heating & Cooling is proud to have been chosen over our completion to be your home comfort professional. We look forward to providing for all your home comfort choices for many years to come."
"Thank you for your review. Our service department works very hard to ensure a good customer experience on every call."
This was a bit of an emergency since it was freezing cold, and the furnace broke (maybe 1970s furnace?) and PSEG shut us down.
(3 bedroom ranch).
But we had been considering a new one anyway, and had Edison Heating in mind anyway.
Called them - I think it was on a Friday - same day the furnace broke. They were at the house next morning on Saturday to quote the job. Monday morning, they were at the house at 8am - they installed in one day. Look at that time line - that's pretty good - we were impressed.
We wanted a new central AC as well - did not have one at all - so we got that too.
Furnace we opted for was a high efficiency furnace. Vents out of the side of the house.
Central AC is a pleasure to have. (No more window ACs).
So, overall, well worth it, and still working great - also have them out for seasonal checking.
Would definitely recommend.
"Thank you for taking time to complete your review. Everyone here at Edison Heating & Cooling works hard to provide the level of customer service you need when an emergency arises. We all know how it feels to be thrown a curb ball and we want to make it as easy as possible for our customers."
"Thank you for taking the time to write a new review. Robert and Patrick are both a great asset to Edison Heating & Cooling and usually do everything they can to help when a problem occurs. We usually do not making plumbing repairs but with your situation and the repair so closely connected to the service date of the boiler we felt very strongly to correct the problem to help satisfy your issue. Your local plumber should have corrected the problem but seemed more interested in replacing your hot water heater."
"Thank you for taking time to write your review. We are please that you are happy with your new system. Ryane is an asset to our company and does an excellent job listening to our customers needs and matches the correct products for proper performance and budget."
"Thank you for taking the time to write your review. Everyone here at Edison Heating & Cooling appreciates your business and thanks you for choosing us over our competitors."
Licensing
State Contractor License Requirements
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FAQ
Contact Information
191 Vineyard Rd, Edison, NJ 08817
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