WESCO DINETTE

Sales person was sweet as pie and very accommodating when we were shopping to buy...but of course, like many other stores, after the sale and after they have your money, you get the cold shoulder. We purchased a dining table (table is beautiful and no complaints about the product so far) and paid over $2000---we also paid an extra $100 to have the table delivered "white glove service"---(which salesman raved about and highly recommended was worth the $100) so I took the day off and waited for table and it was delivered but the truck didn't have our leaf for the table...so my choices were to have it delivered another day (after paying my balance right then, I would still have to take another day ---for their mistake to check that truck had all parts)...OR go pick it up myself at the warehouse. Since I needed the table and leaf for that weekend, I decided to go get it myself. When I went in and explained what happened, I received a major attitude from office manager--no apology...when I asked to get at least half my money back from delivery charge, since I only received half delivery, she actually had the nerve to blame the delivery company that they recommend we use, and that the delivery company should pay me back-not wesco! I ended up calling the manager, who happened to be the same salesman who sold us table, and he also gave me a complete attitude and said I should have just had them deliver it another day. Very bad customer service. Once they get the sale, they are obviously not interested in keeping customers. After spending over $2000, and after their mistake of not delivering full package, and after I had to go through the trouble of picking up my table leaf at the warehouse, I think the right thing to do would be to refund half the delivery charge and apologize. Needless to say, I will not be shopping there again and I do not recommend this store.