Superior Plumbing & Heating, Inc.

One of the reasons plumbers get a bad reputation is for dishonest billing practices and that’s exactly what we experienced with Superior Plumbing & Heating, Inc. out of West Orange. My father called this company to service a toilet that wasn’t flushing correctly. Two employees of Superior Plumbing & Heating showed up and quickly assessed the problem, which was not a clog. The toilet simply required a new flapper and flow valve. The entire repair took approximately 15 minutes, and we provided our own flapper. We had a spare. We were told the price would be $180, which we agreed to. Upon completing the work, the technician confirmed the $180 price and went to his truck to write out the bill. When he returned, he handed us a bill for $210 without any comment. My father immediately noticed the $30 price increase. The explanation we were given was the owner upped the price when he found out there would be no additional work. We were told we could either pay the extra cost or “call the boss”, which we did. Whoever the boss was, he was angry that my father didn’t agree to pay the increased price and was very unpleasant. In the end, realizing my father would not be taken advantage of he accepted the $180 that was originally quoted, but told us not to call them again. We certainly won’t, and we strongly recommend you don’t either. Superior Plumbing & Heating, Inc. was dishonest with us, and I expect they will be dishonest with you too.

The providers arrived ontime, the work met my expectations, the price could have been much better I would say 50-75 less, but overall I am pleased with the work and price. I have a warranty however I am unsure of the full details. I would recommend others to this company. I would have prefered the job to be complete a little sooner overall this is a great company.