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Russo Bros & Co

4.3(
144
)
Plumbing, Heating and Air Conditioning Service, Lawn Irrigation,

About us

Russo Bros. & Co. was established in 1954 by the "Professor of Plumbing" Michael Russo to service the plumbing, heating and air conditioning needs of residential and commercial clients throughout Northern New Jersey. Our New Jersey plumbers are licensed and equipped to handle any task from new plumbing, heating and air conditioning installations to all levels of service and repair work. Russo Bros. & Co. is also licensed to install, repair and test backflow prevention devices as required by the state of New Jersey.

Business highlights

71 years of experience

Services we offer

Russo Bros. & Co. specializes in plumbing, heating and air conditioning needs. We provide ongoing training to our technicians to keep them up-to-date with the latest health and safety codes, as well as, the newest equipment and techniques.

Services we don't offer

Fire sprinklers.

Accepted Payment Methods

  • American Express
  • Check
  • Visa
  • Discover
  • MasterCard
Reviews
4.3144 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
64%
4
17%
3
9%
2
5%
1
5%
Write a review

Filter reviews by service

Showing 126-144 of 144 reviews
Mark W.
Dec 2008
3.0
$1,600
As a new homeowner, I had no clue what this job should have cost...I should have gotten more estimates. The parts for this job are less than $200 - it's about a 4 hour job = 1400/4 = 350$ per hour.
Response from Russo Bros & Co

"WE PROVIDED SERVICE TO THIS CLIENT IN AUGUST OF 2005. OUR TECHNICIAN OPENED A WALL, REMOVED AN EXISTING TWO HANDLE SHOWER VALVE, RE-PLUMBED THE APPLICATION TO ACCOMMODATE A NEW SINGLE LEVER SHOWER VALVE, SUPPLIED AND INSTALLED THE NEW SINGLE LEVER SHOWER VALVE ALONG WITH A REMODEL ACCESS PLATE, AND SUPPLIED AND INSTALLED A NEW SHOWER HEAD. OUR TECHNICIAN SPENT OVER 6 HOURS IN TOTAL ON TWO DIFFERENT VISITS TO DIAGNOSE THE CLIENTS PROBLEM AND MAKE THE PROPER REPAIR. ALL WORK WAS SPECIFICALLY EXPLAINED UP FRONT AND PRICES GIVEN BEFORE ANY WORK WAS PERFORMED. ON DECEMBER 28, 2008 WE RECEIVED WORD FROM ANGIE’S LIST THE CLIENT WAS UPSET WITH OUR PRICING. WE LEFT THE CLIENT SEVERAL MESSAGES DURING JANUARY AND FEBRUARY OF 2009 TO TRY AND GAIN A BETTER UNDERSTANDING OF WHY THE CLIENT WAS UPSET. NO CALLS WERE RETURNED."

Anne B.
Nov 2008
3.0
$225
Please see above notes.
Response from Russo Bros & Co

"ANGIE'S LIST REPORT WAS THE FIRST TIME WE RECEIVED ANY TYPE OF FEEDBACK FROM THIS CLIENT. WE REVIEWED OUR RECORDS AND DETERMINED THE SAME TECH SERVICED THE CLIENTS HEATING SYSTEM IN 2007 AND 2008. WHEN WE CONTACTED THE CLIENT TO GAIN MORE INSIGHT INTO THEIR RESPONSE WE FOUND THAT THE CLIENT WAS UPSET WITH US AND CHOSE TO CONTACT A DIFFERENT COMPANY WHEN SHE HAD A PROBLEM SEVERAL WEEKS LATER. OUR COMPANY MISSION IS TO PROVIDE 100% CUSTOMER SATISFACTION; HOWEVER ACCORDING TO THIS CLIENT WE DID NOT MEET OUR GOAL. IN THE FUTURE WE WOULD HOPE THAT AN UNSATISFIED CLIENT WOULD CALL OUR OFFICE SO WE CAN ADDRESS ANY CONCERNS. OUR PHONES ARE ANSWERED BY OUR STAFF (NO VOICE MAIL) SO WE ENCOURAGE OUR CLIENTS TO CALL US WITH ANY QUESTIONS."

Tara S.
Oct 2008
5.0
Yes, I recommend this pro
They gave me three options for the repair. I would use them again.
Donna C.
Oct 2008
5.0
Yes, I recommend this pro
$3,000
The job went exactly as I'd requested.
SOUMEN C.
Sep 2008
3.0
$150
They were on time but extremely expensive. I would not use them again because they were so expensive. They were unwilling to discuss their pricing beforehand. For services render I didn't get the equivalent work done.
Response from Russo Bros & Co

"WE WERE CONTACTED ON TUESDAY, APRIL 1ST BY THE MEMBER REQUESTING SERVICE AT HIS HOME BECAUSE HE HAD CLOGGED TOILETS. WHEN THE MEMBER CALLED OUR OFFICE WE EXPLAINED OUR STANDARD PRACTICE IS A $45 SITE VISIT FEE TO DISPATCH A TECHNICIAN IN A FULLY STOCK TRUCK TO HIS RESIDENCE. WE EXPLAINED THAT ONCE THE TECHNICIAN WAS ON SITE, HE WOULD DETERMINE THE SCOPE OF WORK AND PROVIDE HIM WITH AN UP FRONT PRICE BEFORE HE STARTS ANY JOB. THE MEMBER ACCEPTED THESE TERMS AND BOOKED THE SERVICE CALL. WE HAD OUR TECHNICIAN TO THE MEMBER'S HOME WITHIN ONE HOUR OF THE SERVICE CALL REQUEST AND OUR TECHNICIAN ADVISED HIM OF ALL THE CHARGES BEFORE HE STARTED THE JOB. THE MEMBER AUTHORIZED THE WORK AND OUR TECHNICIAN COMPLETED THE JOB SO HIS TOILETS WOULD BE CLOG FREE AND OPERATIONAL. WE NEVER RECEIVED ANY FEEDBACK FROM THE CLIENT UNTIL WE RECEIVED THIS NOTIFICATION FROM ANGIE’S LIST WHICH IS 5 MONTHS AFTER WE PERFORMED THE JOB."

DONNA D.
Aug 2008
5.0
Yes, I recommend this pro
$200
It was an emergency call and the tech was there very quickly. The line was cleaned out and everything cleaned up. Very easy; price a little more than most, but was worth it.
Matthew J.
Jun 2008
5.0
Yes, I recommend this pro
$478
After scheduling the installation date for my new kitchen countertops, I called Russo Brothers to schedule the installation of the new faucet fixture. Russo Brother were able to give a two hour window on the day that I needed them to be here. The plumber showed up in that time frame and quickly got to work installing my new faucet. He also had on his truck the appropriate strainer and basket that was need to connect the drain to the sink. All went well as he was obviously a professional who knew what he was doing.
Marilyn M.
Mar 2008
1.0
$525
The technician was polite and told me in advance what this would cost. Then he told me that he had to install new valves and that it would cost extra. Each time he asked for my signature to approve the costs. Two problems: 1. Those in the know told us that there was no need to install new valves. 2. The charges were obscene. This job took under two hours, and the charges were easily 2 times what it should have cost. I would not call them or recommend them because of their prices. They refused to budge even when I wrote them a letter to complain. My mistake was in not getting an estimate in advance of the plumber's arrival. Next time I call anyone, I plan to get an estimate in advance.
Response from Russo Bros & Co

"WE HAVE BEEN IN BUSINESS FOR OVER 50 YEARS WITH A MISSION OF PROVIDING OUTSTANDING, ON TIME, QUALITY SERVICE WITH THE HIGHEST CALIBER EMPLOYEES. IN ORDER FOR US TO CARRY OUT OUR MISSION, WE NEED TO CHARGE PRICES THAT WILL ALLOW US TO PROVIDE PREMIUM SERVICE ABOVE AND BEYOND THE AVERAGE PLUMBER. ADDITIONALLY, OUR PRICING MODEL NEEDS TO COVER OUR ONE YEAR WARRANTY WE PROVIDE ON OUR WORKMANSHIP AND ALLOW US A SMALL PROFIT TO STAY IN BUSINESS FOR THE FUTURE TO SERVICE OUR CLIENTS. WE PROVIDE UP FRONT, STRAIGHT FORWARD PRICING TO ALL OUR CLIENTS BEFORE STARTING ANY JOB. OUR CLIENTS ALWAYS HAVE THE OPTION OF ACCEPTING OUR PRICES OR THINKING THEM OVER WITHOUT AN OBLIGATION. WHEN A CLIENT ACCEPTS OUR RECOMMENDATIONS AND PRICING, WE EXPECT TO BE PAID IN FULL AT THE END OF EACH JOB UPON THE CLIENT'S SATISFACTION WITH OUR WORK PRODUCT. IN THE CASE OF THIS MEMBER, WE DID ALL OF THE ABOVE."

ELIZABETH M.
Dec 2007
5.0
Yes, I recommend this pro
$300
The receptionist/scheduler was very nice on the phone and was able to schedule an appt. within two days. I got the sense that, had it been an emergency, they could have been there sooner. I did not meet the plumber - my husband did, but he said that the plumber was friendly, knowledgeable, and efficient. We're new to this whole home repair thing, and we've been told that the bill was a little high. However, given the responsiveness, I was ok with the slightly higher price tag. We'd tried three times to call another plumber, recommended by a neighbor, who never returned our call. Being busy professionals, we don't have time to chase down service providers, so we were satisfied to pay a little more to actually have someone show up! Overall, we were very pleased with our experience.
Diane B.
Nov 2007
4.0
Yes, I recommend this pro
$208
The service person, Terry arrived right on time. I appreciated that Terry put on sock/coverings over his shoes to keep my floors clean. Terry checked the toilet and said the problem might be with the supply tube or there could be a problem with a valve but would not know until he checked the toilet. He gave me an estimate in case the valve needed to be replaced. As it turned out, only the supply tube needed to be replaced. He replaced the shower head at no extra charge.
Susanne H.
Nov 2007
2.0
$850
The man who came, same one both times, was very pleasant and seemed to know precisely what he was doing. He was very sure that he had diagnosed the problem. The first day he was here evaluating, he did tighten something on the shower. So when he came back the next week and found no wetness in the area where he thought the leak was coming from (after running the water for 1/2 hour), he was going to leave - assuming that what he had tightened earlier had fixed the problem. We insisted he cut into the actual wet area.(Wouldn't it make sense to look the most obvious place first???) And that is where the problem was. So, the hole he cut into the kitchen was completely unnecessary. We had to hire a contractor to fix the holes. The $850 for 3 hours of work I think is exorbitant.
Jon B.
Nov 2007
5.0
Yes, I recommend this pro
$375
We had a very positive experience. The technician was very polite and came during the time window. The company called to tell us he was on his way and were respective of our time. The technician was clean and did a very thorough job. He went out of his way to minimize, where appropriate, extra work to try to save us money. He cleaned up afterwards as well. Pricing is based on the job performed, not the time it takes, which ended up being good for us since the drains were very clogged.
Laura K.
Sep 2007
4.0
Yes, I recommend this pro
$800
We had the technician out twice, first for an estimate and then for the actual installation. He seemed knowledgeable and answered all questions we had before he started. He used covers for his work boots and laid cloth down over the floor to catch all of the mess. We were able to use the coupon from Angie's List and he left us with another discount coupon if we use them in the future.
Leslie K.
Aug 2007
5.0
Yes, I recommend this pro
$135
There was a leak in the kitchen and I was not sure of the source. It was so bad that water was draining from the kitchen floor over the garage into the driveway. I thought I had isolated the water source by turning off the water under the sink the first time it was noticed but it continued to drain into the driveway. That was Tuesday, I called Russo Brothers, but they were not able to come to the house until Thursday between 11am and 2pm. On Wednesday, I found another water source and turned that off. The water stopped. On Thursday, the representative called around 9am and said that he was in the neighborhood and wanted to come by in about 20 minutes. When he arrived, he checked under the sink and did not find any damp spots. As a process of turning the water sources on, he found that the leak was in the water hose going to the refrigerator's ice machine. Overall service went extremely well.
Nino B.
Jul 2007
5.0
Yes, I recommend this pro
$3,800
The men from Russo Brothers were very personable and straightforward about what had to be done and how much it would cost us. They did the work with as little disruption as humanly possible. Everything went just fine and I would tell folks they are honest and reliable. I would recommend them.
Michael C.
Jul 2007
5.0
Yes, I recommend this pro
$447
Company answered call promptly, asked for detailed description of problem and advised what the up front cost would be for a visit. Technician would advise up front cost of work needed to be performed. Was advised scheduled time tech was to arrive. Tech called to advise he would be earlier than promised (called company at (9:30 AM, scheduled time was for 2 PM, arrived at 12:30 PM) Tech did testing, determined power snake was needed to clear clog, advised up front cost with service call charge included in total. Performed work in organized manner, used old towels supplied by me to keep area clean. Cleaned up, double checked problem resolved and advised for future care to reduce re-occurrence for future. I paid by credit card. Tech was pleasant, courteous and attentive. I would definitely recommend this service to others.
Sean B.
Jul 2007
5.0
Yes, I recommend this pro
We liked the service we received from this company as they were very efficient and courteous to us the entire time. The new systems they put in are working perfectly and the price for the service was competitive.
Sean B.
Jul 2007
5.0
Yes, I recommend this pro
$1,600
Very well, would highly recommend. Showed up precisely on time, and all work done in just a few hours. Left workspace perfectly clean. Estimate and final contract competitively bid (2 other plumbers submitted). Very happy.
AARON H.
Mar 2007
5.0
Yes, I recommend this pro
They are a great company to deal with. Once the are done they call to make sure everything is alright. The same man comes every time which is nice. They are a little expensive but worth it.
STEVEN R.
Feb 2007
5.0
Yes, I recommend this pro
$895
They were very professional and prompt. They came in my home, looked at the heater, explained to me up front what they were going to do and how much it would cost. I approved the job and they were able to immediately start since they had a heater on the truck. They cleaned up the water that got on the floor from the old tank leaking and took the old heater with them. I would highly recommend them.
STEVEN D.
Oct 2006
5.0
Yes, I recommend this pro
$127
They were on time and worked quickly. They even showed me where my main valve was located and tagged it so I could locate it in the spring. I was impressed with the knowledge of the person they sent to my home and would highly recommend them.
SUE C.
Sep 2006
3.0
$816
The plumber was on time. Had asked them to bring a variety of disposals, so that I could choose, but he had only one. It was very large and top of the line. Went ahead since, I was in a hurry to get it installed. This part of the bill was $667.00. He also replaced the diverter on a tub spout. This charge was $149.00. I said that I thought these charges were very high to what I paid recently at a home, I had just moved out off, and he offered to show the price list. I indicated that the price list said whatever they want it to say, but doesn't mean it isn't high. I had also received a postcard in the mail from them addressed to the previous owner. They would not honor the discount, because it was not addressed to me. I will not use them again.
Response from Russo Bros & Co

"AT RUSSO BROS., WE PRIDE OURSELVES ON 100% CUSTOMER SATISFACTION. IT IS OBVIOUS FROM THE MEMBER’S REPORT THAT SHE WAS UNHAPPY WITH THE PRICE OF THE JOB WE PERFORMED. WE SPOKE WITH THE MEMBER DIRECTLY AND LISTENED TO HER POINT OF VIEW. AS A COURTESY, WE HAVE MADE A PARTIAL REFUND. WITH REGARDS TO THE GARBAGE DISPOSAL, WE DO CARRY TWO DIFFERENT TYPES OF DISPOSALS ON OUR TRUCK. HOWEVER, THEY ARE THE SAME SIZE. OUR CLIENT WAS REALLY INTERESTED IN A SMALLER SIZE DISPOSAL, SINCE SHE HAD PRIOR EXPERIENCE WITH A SMALLER ONE IN THE MIDWEST. OUR TECHNICIAN DID NOT PROVIDE THE MEMBER WITH A SMALLER UNIT OPTION BECAUSE WE HAVE NOT HAD MUCH SUCCESS WITH THIS PRODUCT IN OUR MARKET PLACE. IN OUR MARKET PLACE DUE TO THE HARDNESS OF THE WATER AND USAGE, WE INSTALLED THE PRODUCT THAT 9 OUT OF 10 PROFESSIONAL PLUMBERS RECOMMEND. ONE OF OUR GOALS IS TO PROVIDE PROMPT SERVICE WITH PROFESSIONAL GRADE PRODUCTS THAT ARE HASSLE FREE AND WILL ENHANCE THE VALUE OF OUR CLIENTS' HOME. WE FEEL STRONGLY THAT THE DISPOSAL WE INSTALLED MEETS THIS GOAL."

CHRISTOPHER H.
Aug 2006
5.0
Yes, I recommend this pro
$500
The plumber was very nice and did exactly what needed to be done. He was a little shocked to see how old the tub plumbing was but tackled the job none the less.
FRANK M.
Jul 2006
5.0
Yes, I recommend this pro
$6,000
On time, they will give you a window of a couple hours then call you when they are on their way. Professional, clean, good work. They work under a master license but you will get a tech, not a licensed master plumber, but they are qualified. They charge top dollar, however, they are in the upper range of prices. No answering machine, will always get a live person.
BASIA P.
Jan 2006
3.0
$70,000
I FEEL THAT THIS JOB WAS TOO LARGE FOR THIS COMPANY. THEY TOOK WAY TOO LONG TO COMPLETE THE JOB, SO WE FIRED THEM AND COMPLETED IT OURSELVES. I ALSO FEEL THAT THEIR PROFESSIONALISM IS POOR.
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Showing 126-144 of 144

Licensing

Insured
Licensed*

Trade License Number

36BI01016300

Trade License Locale

New Jersey

Trade License Authority

Master Plumber

Trade License Expiration

06/30/2019

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Russo Bros & Co is currently rated 4.3 overall out of 5.
Russo Bros & Co accepts the following forms of payment: American Express, Check, Visa, Discover, MasterCard
No, Russo Bros & Co does not offer free project estimates.
No, Russo Bros & Co does not offer eco-friendly accreditations.
No, Russo Bros & Co does not offer a senior discount.
No, Russo Bros & Co does not offer emergency services.
No, Russo Bros & Co does not offer warranties.
Russo Bros & Co offers the following services: Russo Bros. & Co. specializes in plumbing, heating and air conditioning needs. We provide ongoing training to our technicians to keep them up-to-date with the latest health and safety codes, as well as, the newest equipment and techniques.
Fire sprinklers.