About us
Russo Bros. & Co. was established in 1954 by the "Professor of Plumbing" Michael Russo to service the plumbing, heating and air conditioning needs of residential and commercial clients throughout Northern New Jersey. Our New Jersey plumbers are licensed and equipped to handle any task from new plumbing, heating and air conditioning installations to all levels of service and repair work. Russo Bros. & Co. is also licensed to install, repair and test backflow prevention devices as required by the state of New Jersey.
Business highlights
Services we offer
Russo Bros. & Co. specializes in plumbing, heating and air conditioning needs. We provide ongoing training to our technicians to keep them up-to-date with the latest health and safety codes, as well as, the newest equipment and techniques.
Services we don't offer
Fire sprinklers.
Accepted Payment Methods
- American Express
- Check
- Visa
- Discover
- MasterCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 64% | ||
| 17% | ||
| 9% | ||
| 5% | ||
| 5% |
Filter reviews by service
"We are happy to hear that we could help you get your sprinkler system running properly! We look forward to providing you with assistance again in the future should you need it."
"We apologize that our technician did not follow through with wearing his booties for the entirety of the project and for any miscommunication when quoting the job. Our standard practice is to provide an estimate upfront; occasionally for a larger project our technicians will quote a starting price to give the client a minimum that the project could cost. These are standard company policies and something that we feel strongly about and will discuss with him."
Everything went well. Much more quickly than I thought. I liked the fact that the price is given up front and the technician suggested a plastic pipe in the future rather than copper. Something to think about. He also gave an estimate to install that kind of pipe. The only thing I always object to with Russo is that they automatically charge $50 for a "site visit". I always feel that if you call them to do a specific task, like change the pipe, there should be no "site visit" charge. If they are called out to look at something and no actual work is performed then I understand the "site visit" charge. It always seems like an underhanded way to bill you a little bit more. Think about for every single visit a technician makes, an extra $50 is added on. I assume that comes out to a lot of money at the end of the day for Russo Bros.
"The practice of charging a site visit fee on each service call allows us to consistently provide outstanding, on time service to all of our clients, thus saving the client time and money. This fee allows us to quote you a precise appointment window and to dispatch a trained technician in a fully stocked truck to your home allowing most repairs to be completed during our first visit. This fee also offsets several key overhead costs associated with a full service plumbing, heating, and air conditioning company. Some of those expenses include a twenty-four hour call center, employee benefits, fuel costs, background checks, and liability insurance. As always, we appreciate your business and the confidence you have in our company."
"We are happy to hear you had such a positive experience with us! We make respecting your home a top priority and hope to continue helping you in the future."
"Thank you! We are happy to have been able to help you solve the issues you were experiencing with your faucet."
"We are happy to hear that we were able to help you avoid having to replace the entire toilet, we do our best to provide the most convenient and helpful solutions possible. Thank you!"
"We apologize you didn't agree with the pricing. Each job we quote has a set price which enables us to quote the work upfront before beginning. In this case, we installed the sump pump on August 27, 2014, we returned several times at no charge after because there was still water in the basement. We removed the pump in October 2014 at no charge per the client's request. The client also disputed half the charge on her credit card and we gave it back to her."
Price was very reasonable.
"We appreciate your honest and positive feedback on your experience with our company. Thank you!"
When the faucet was installed to replace a broken one a few years ago I thought it was way over priced at about $700 but they did say it had a lifetime guarantee so when the hose part started leaking on New Years day I gave Russo Bros a call. I did get through to a live person (I believe it was their answering service) and explained the problem and that it was not an emergency but couldn't use the sink until it was repaired. I got a call back within a couple of hours (on New Years Day still) and they said a tech would come by the next day. The technician Ben came as scheduled, was polite and professional, and they did honor the lifetime guarantee replacing both the leaking hose and the faucet head (to improve pressure as the other had a lot of scale from the water).
I appreciate both their prompt response and the fact that they repaired/replaced the faucet with no strings attached.
"We're glad you are satisfied with the faucet and its lifetime guarantee. Our goal is always leave our clients happy. Thank you for the review."
As Russo offered 2 packages of service with about.a $50 difference, the lower one to inspect but not repair and the higher one for inspection and repair I took the higher to avoid two separate service calls. SM had no rpairs and actually no advice to me about continuiing care except the pitch for their service contract. I thought that aspect of service high since no repair was invoved. why not offer an inspection service and say that repairs would be additioanl?.
The faucet charge speaks for itself. With the SM there already and no parts invoved it think it should have been a straight time charge and if it's $66 for 1/3 of an hour it is excessive.
aNot quite finished ... I received a and quot;how did it goand quot; call from RBC. Told caller i was not entirly happy with the furnace inspection primaily because of the lack of communication from SM. Certainly after 32 years there must have been some advice he could give me. And also that the plumbing charge was too high. He hadn't seen the billing but would get back to me which he did without specificly admiting that the charge was too high (there's a place for him on Obama staff) he said he would and quot;send me some couponsand quot;. One did arrive for $20 off next service charge. From the tone of our discussion that person should have realized hiring RSB again was not in the books. So if they really wanted.to make amends a partial refund was in order. Having run my own business for 30 years i know that is how I would hve handled it. But that is not necessarily caller's call.
"During each heating maintenance service call we suggest the appropriate levels of service the system needs. The client chose the basic option, therefore less time and cleaning was allocated to the maintenance. The technician had suggested our maintenance plan because, as noted, the system had never been serviced and our plan provides more extensive cleaning and coverage in the event the 32 year old boiler needed a repair, which was very likely since it was never serviced. We do not feel that providing a client with maintenance options on an old boiler as a sales pitch, but rather our responsibility as a home service provider. We always suggest to the client the level of service that the boiler needs and any repairs. In this case it needed a higher level of maintenance, which the client declined and no repairs. Our follow up call is for the client to voice their opinion and tell us what they think. This client did not ask for a partial refund, our CSRs are not trained in offering partial refunds. If the client had said that is what he wanted this situation would've been elevated to a manager. The amount charged to repair the faucet is a standard charge when the technician needs to use tools to fix the issue. This was quoted up front and the client agreed to the price. To address the ratings the client gave us: He rated us "F" for punctuality: this call was scheduled for between 8am - 11am. The technician arrived at 8:30am. We have reached out to this client to resolve this issue."
"We're glad you had a good experience with our company."
If you are in their service area I highly recommend them.
"Thank you for the review. We're glad you find our company easy to do business with. We look forward to servicing you in the future."
"This situation happened in September 2012, the work we performed prior to this time was for the previous homeowner. The client was unhappy about a diagnostic charge so we reimbursed her. We have since serviced this home for routine maintenance and were not notified of any dissatisfaction."
to provide a solution. The plumbers are very professional, installed pipes,
sump pump, but didnt find the root cause of the problem, in fact the pipe was
connected to a dry well which was the problem
"Thank you for the review. According to our records there was no issue with the sump pump or the installation. We returned a few days after the initial installation to check the work for the client as a courtesy."
"Thank you for the review, we look forward to servicing you again in the Fall."
"We haven't serviced this client since 2012. We provided prompt and quality service to her in the past. She has repeatedly set appointments with us and cancelled them. The last service we provided to her was in November 2012 and the client did not pay for service rendered in a timely fashion. We have made a business decision to not service this account."
As usual, Russo Bros answers the phone, they give you a reasonable appt, they call before the appt and then THEY CALL TO TELL YOU THE TECH IS ON THE WAY!!! You cannot say that about MOST service providers.
Bernie came out and was pleasant and respectful to my 75 yr old Mother. He called me to tell me about the issue and then called me once it was taken care of. He made the mistake of asking me if there was anything else and offered a 'full service check' for a nominal fee. I agreed (preventative maintenance is always the best idea).
Bernie found a thriving community of mice or chipmunks under/in the A/C unit. He removed the nest and their 'belongings'. It seems they enjoy the protected area for winter living. Yes it cost a bit more but lets examine the positive: #1 - they are no longer there to damage the A/C unit. #2 - I didnt have to clean up after them.
Everyone complains about price, as the saying goes and quot;You get what you pay forand quot;. I am also a big fan of the and quot;Russo big book of pricesand quot;. On various occasions the tech showed me prices when I asked about doing certain repairs. It is there in black and white. I have always been well advised of the cost of a repair, they honor the coupons they mail you without question and I have always been treated with respect and courtesy.
I have used Russo on 6 - 8 different occasions to do everything from install a new water heater in my home, install a water treatment system in my Mom's condo to fixing a botched drain job someone did when installing a new shower. They have always been a pleasure. And a big thanks to Bernie, your demeanor and attitude made my Mothers day! :)
"Thank you very much for your kind response. We are happy knowing that we did the job to your satisfaction and that our technician went above and beyond. Bernie is a talented technician with many years experience and a delightful person, we're glad your mother was comfortable having him in your home. We appreciate your honest review of our company and look forward to serving you in the future."
"Russo Bros. & Co. is committed to 100% satisfaction for all our clients and we apologize for missing the mark on this job. While the installation of the new water heater and gas valve was done correctly, we assumed the existing water heater flue connection was properly sized by the original installer. Russo Bros. has been in business for over 60 years and prides itself on following the NJ Master Plumbing Code which requires a permit to be filed with the local municipality when a water heater is being replaced and an inspection set up with the local plumbing inspector once the job is completed. This step protects the homeowner and acts as an independent party inspecting work to catch any potential oversights. Upon failing inspection, we found out the existing chimney liner was undersized for the application and the original installer never filed a permit for this work. When we returned, we opened the chimney and discovered that the existing chimney liner was not big enough for both the existing boiler and the water heater. At this point, our technician provided [member name removed] with an estimate to remove the incorrect liner and install a properly sized one, but he declined the work. We did put [member name removed] on notice that he should not operate his boiler until the chimney liner issue is resolved because it can lead to an unsafe condition."
Licensing
Trade License Number
Trade License Locale
Trade License Authority
Trade License Expiration
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.