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I had really wanted to give Gold Medal 5 stars but I can not. Back in the fall of 2016 I contacted Gold Medal to come and investigate a strong sewer smell in my basement along with water coming in. It was determined by Barry and another gentleman (they would both get 5 stars) that my sewer line was broken. Barry told me exactly what he was going to do and wrote up an estimate for the work. I even asked him if he was going to be the one to do the work and he said "yes I'll be here" . He told me that they would dig up my basement floor and remove the sewer line and replace it. I was also going to have French Drains installed on the same day. Fast forward to "work" day , both the waterproofing team comes along with different plumbers not Barry to install a new sewer line. Great! Now I didn't go downstairs to monitor the work after all there was a work plan in place, I thought I was in good hands. That was a mistake. At the end of the day when they were showing what was done and what still had to be done I come to find out that the "work plan" was changed. The existing very dirty sewer line was left under the floor and was going to be covered when the French Drains were done. Now keep in mind that sewer line is right next to the French Drains, hence sewer gas can escape. I won't even get into how Gold Medal still charged me the same quote as stated by Barry but didn't do the job that was intended, they left that sewer line in place. But they did give me a good price of a new breaker box that they installed after I complained. I had spoken to several people and they assured me the smell would dissipate in time. After months Jan came to investigate the smell. He clearly smelled the sewer smell still. He told me a couple reasons why this would be. My bathroom sub-floor is rotten and wood smells, I didn't have windows open , and finally sometimes the soil has a rotten smell and I'm smelling that through the French Drains. And he dismissed my concern that the dirty sewer line is the cause of this terrible smell. He left me with 5 tubs of Bio Clean that he instructed me to sprinkle in the sump pump and along the walls by the French Drains. I did this along with using many other air purifiers , odor eliminators , charcoal bags you name I've tried it. But here we are months later and the smell is unbearable . Yes there are days when its better then the last, but today is the worst. I'm also unhappy with the money I paid for permits. I've recently found out that senior citizens don't have to pay for permits in my town, my husband is 70 years old , I even spoke about that to Anthony who gave me the quote for the French Drains. Very disheartening. I would encourage potential customers to make sure you watch the work being done, get a second estimate as I should have done. Also if you are a senior citizen call your town about any permit fees that you may not have to pay. I am having my bathroom gutted and remodeled in a few weeks . I'm wondering if that will help the smell, remember rotten wood smells like sewer gas....sigh.

They were exceptionally well, their pricing was great and service was comparable. We called several plumbers and Gold Medal was a hundred dollars cheaper and their work seemed like it would be higher. They even wore shoe covering when they came in my home and I like that!

Very professional and courteous. I did my due diligence before calling them and they did not disappoint. Even though I had a minor problem the day after the work was done and it seemed to clear up by itself, they insisted on sending a technician over to flush the line again and make sure everything was in perfect order.

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The service was free. It was part of the plan. They're the best!

I have called them several times since due to their great work. They came out and replaced my water main within 5-6 hours! Their trucks lined up the whole entire block with a big portion of their fleet to finish in one day. They also fixed my handler on my a/c unit.

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They did a good job. Everything was fixed.

It was a great experience. Chris was on time, professional and worked until the drains were flowing like new. I would highly recommend this company and this plumber. I had visions of $$$, but the cost was extremely reasonable (it was a special promotion) and it came with a 5 year guarantee. I've never needed a plumber in 22 years but I was glad we called Gold Medal.

The best was they were prompt and they did everything that they indicated that they would do. From a cost standpoint, they were on the high side. Their quality is good.

unknown

They got here pretty fast since I had no air conditioning so, service was good.

Electrician came and gave me a quote for $800. I declined and paid the minimum $29. Got an electrician to come out from Brooklyn. Paid for his gas, toll, lunch, service and parts all in all for $200. Got a call from them a few days later asking how it went. Told them i declined the service because your prices are outrageous and they immediately hung up. I guess they don't like to hear from us or they are so used to hearing about their high rip off prices. These guys are rip offs. I don't know how they are still in business and i can't understand how people continue to use them.

We were having a new floor installed in the kitchen. I called Gold Medal and two representatives, Mike Jackson and Kevin (trainee) came out. They were on time, and after pulling out the oven, noticed that the line connection was outdated and out of code. They prepared several options for us to choose from including establishing a service contract for the oven and the other utilities in our home. They were effcient, clean while they worked and afterwards, and their work was excellent. Mike explained everything before beginning the job, and once the floor was in, came back the next day (on a Saturday) reconnected the oven with a new valve for no charge. We were very impressed with their work and professionalism. We would no hesistate to call them again and recommend their service.

01/23/2015The majority of member reviews about this Company always condemn their high price shedule by using their "book" pricing.  I too have probably overpaid  for two faucet repairs, but I did it with both eyes open. From past experience with this group I knew I was going to pay more than the routine plumber quotes I get, but I balanced that off  by all the headaches I feel I avoided.  Their phone number is promptly answered by smart friendly people without using an answering machine clogged up with unanswered messages, the job is scheduled ASAP, and a professional knowledgeable individual promptly comes on time with the correct parts, ability to fix it, and does it right the first time. You have to accept  paying more and have to listen to a membership program sell, but all the positive effects that happen from using them when compared with the jobs done for me by their competition has to applied somewhere in the toal  bill. 

Description of work:Repaied two leaky Moen faucts with new canisters

• OverallB
• PriceD
• QualityA
• ResponsivenessA
• PunctualityA
• ProfessionalismA

• Services Performed: Yes
• Cost: $750
• Work Completed Date: 01/23/2015
• Hire Again: Yes

unknown

They were a little expensive.

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Horrible. The tech showed up on time and was pleasant. Realized I was right: we needed to replace the outlet and quoted $212 on top of the $29.....for 10 minutes work and a $26 part. I told my wife that we'd pay the same $75 that we paid a local guy to do the same work last year (he was on vacation).  Would have used him but needed the work done by Sunday the 12th.

I bought the outlet at Home Depot for $26 and did the work myself

Shame on you Gold Medal for deceptive advertising practices and cheesie loss-leader attempt to try to rip people off less knowledgeable folks

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