Emeli Cleaning Service LLC

The company advertised a promotion for $149 for 6 hours; yet this information is misleading. After speaking with an associate, Nelson, it was confirmed that the job is 3 hours for $149 as 2 employees would clean for 3 hours each. Nelson himself admitted that the fine print states this and that the job is not 6 hours.

Perfectly! Amazing work done and I hired them to now come more frequently.

The service that Nelson and his crew did was beyond extraordinary they did a amazing job of cleaning my entire house making it look brand new. Definitely am going to hire them again for future cleans. Definitely recommend using them for housecleaning. very time efficient and courtesy and friendly. Thanks again for your great work.

Service was excellent. Would recommend Nelson & his team.

quite well

outstanding job!

Great service.

They were punctual and accommodated special requests

The service Emeli provides is wonderful.

very well. YOu hardly knew they were here

Overall, a great job. Very friendly and thorough.

Wonderful! Everyone was on-time. Professional down to their toenails! My house sparkled. They have been our cleaning service for a year now. We see them about once a month--give or take. I keep waiting for the quality to go down but it has only improved--and I didn't think that was possible!

I highly recommend them. 

very well......indeed They did a thorough job and also took a long time. Would definitely hire again.

Very well, job well done!

Excellent job!

They came earlier than expected and we could not accommodate the earlier time. However, they waited for us to call when we'd be available at the originally scheduled time. 2 people came in and worked for 4 hours and did an excellent job. They asked for feedback as soon as they completed one floor to be sure it was cleaned to our satisfaction. The house is shining now and we are very happy with their attention to detail. It was by far the best cleaning crew we've hired. Plan on hiring them again and hope to see continued good quality.

It was good

Cleaned everything top to bottom.  Wonderful job. Would hire again.

Amazing. They were early but waited in the car until "go time". Never stopped moving. So friendly. Bilingual. Got the referral from a friend in town, so glad! Price wise, TOTALLY more reasonable than other larger companies. Rates range based on weekly, biweekly, etc. You get way more than your money's worth with this company. I can't do a photo bc I didnt do a before photo. But the house is exquisite.

We have recently done renovation. Most debris was removed but still need to get cleaned. Nelson's team did awesome job. When I called him to make appointment, the estimation was for 4hour - 2 people, but when it turned out that it took less than 4 hours, he discounted to 3hr cost. Of course I was really satisfied with cleanliness. He's very professional. Highly recommended.

The crew was very professional and hard working.

Our experience with Nelson, owner/manager of Emeli Cleaning Service, LLC was terrible! We had to call him twice to set up an appointment. We assumed this was simply because he was busy because of his rating on Angie's List. However, it should have served as a warning to how awful his service would be. He promised to arrive at 8:30am with two people (himself and another), and stay for 4 hours to provide our home with a one time "deep cleaning" before we used his services bi-weekly. We were not home the day of the cleaning and left a key under the mat for him as pre-arranged. We have an ADT security system installed in our home and saw that he arrived at 8:45am (No problem). However, we also saw that he left our home by 11:10am because of the system. Our home was just remodeled in August and it had been cleaned on a regular basis. The reason we agreed to the deep cleaning was because we have a basement we had not attended to yet. After the upstairs was cleaned, we requested the rest of the time be spent on the basement. We asked the cobwebs be cleared in the rafters, the steps dusted/wiped and the basement door window on the inside cleaned. We have two bookshelves and an entertainment center down there as well that was to be dusted. We left him a very specific list of what we wanted cleaned and left the products for him to do it with. (INCLUDING SOFT TOWELS to avoid scratches). We have brand new hard wood floors throughout the home and wanted them treated with a specific Bona product to protect them. The instant I walked in the door I was met with the horrid smell of Pine Sol! This was not part of the products I left him to use! The smell was so overwhelming, I immediately had to open the windows. The sheen on our new floors was gone, my daughters dresser was scratched like it had been dusted with steel wool and had a chalky residue left on it. Our kitchen table was smeared and still had syrup on it from breakfast and the kitchen counter had dried up coffee on it (also from breakfast that morning). The baseboards in our sunroom still had a layer of dust on them. One of the dressers in our master bedroom had visable hair on it. The dirty rags drenched with Pine Sol were left in a pile on my kitchen floor. Clearly, the products I left him to use were not touched as I left a brand new bottle of Bona floor cleaner for him. It was still sealed. I moved on to the basement to find most of the cobwebs removed, however, dust and dirt still remained all over the steps, the bookshelves weren't touched as I could write in the dust and the entertainment center was completely ignored. Again, we only requested the basement be done after the upstairs was complete. I immediately called Nelson. He answered and I introduced myself. My husband had made the initial call to him, so after explaining where I lived he identified me as "Tim's wife". I asked him if something had happened and he and his crew had to leave in a hurry. He said "no". I explained we paid for 4 hours and he was here for exactly 2 hours and 12 minutes. After stuttering and muttering something I could not understand, he said "I had 4 people there, so we gave you 8 hours." I explained I was unhappy with the service provided and began to give him details of what was wrong. He interrupted me and said "Where is Tim?" I explained he was at work. He said "Okay thank you, I call Tim." I admit this made me angry and I said, "why do you need to call my husband? He has not seen the house and I am speaking to you about my concerns." He asked what was wrong... I explained the list of unsatisfactory things to him again. He said he would "try to come back at some point". I told him "No, we left you a very specific list and you did not do the job correctly or even close to my satisfaction. I do not want you to come back. I would like a partial or full refund." He then said, "Okay, I call Tim". I asked again, why he needed to call my husband? He then HUNG UP ON ME! He called my husband at work and my husband told him via text he was at work and to please discuss the matter with me. He tried to call me back, but I did not wish to speak with someone who hung up on me and acted so unprofessional. Later, my husband texted him to return the key and also asked him for a refund. He offered us $50.00. We explained that was not enough. He returned our key after 4 days, but we still have not reached an agreement on the refund and he has not returned messages or calls. The job he did on our home would not have been OK if it was our regular bi weekly cleaning but it was beyond bad for 4 people in our home for 2 hours. Then to be treated in such a disrespectful manner over the phone is so over the top unprofessional. I would stay far, far away from this company.

it went well

Beyond expectations! Nelson was responsive to my requests and even came a bit early since I was traveling to meet them. His crew was dressed in professional matching t-shirts and came with all needed supplies and equipment. They cleaned the house from top to bottom and got rid of the nasty smells left behind by the tenants (spoiled food & pets) $160