"Thank you so much [Member Name Removed] for becoming a bi-weekly customer with us. We greatly appreciate you and having you as a customer."

"Dear {Member's name removed}, Thank you so much for your honest feedback. I apologize that you felt your latest cleaning experience with us was not just as completely satisfying to you as our first cleaning. We strive to make sure all of our customers are very happy with the results of all the cleaning from all of our teams. You can most definitely request a specific team and I will be sure to send them back. Always let us know if there is anything else we can do to serve you better and earn your business again, then please give me a call right away at (908) 370-5465. Thank you!” Betsy (Owner of Total House Cleaning)"

"Thank you for purchasing an Angie's List Big Deal. It was very nice to meet you and a pleasure to help you prepare your house for your upcoming holiday party. We greatly appreciate your positive feedback and review of the services we provided. I am sorry that you were not completely satisfied with the price and only gave a "C" rating. As I explained when we met, the price was discounted a total of $205. which is more than half off our original price of a deep cleaning."

"Thank you [removed member's name], We tried our best to fit you into our schedule on short notice. We can only give our customers an estimated time of arrival. We are working quickly as possible to satisfy all of our customers without losing quality. We apologize that you did not have more flexibility in your day. Perhaps you will try us again but will be able to give us more notice so we can accommodate you better."

"Thank you so much [Member Name Removed] for becoming a regular customer. We look forward to working with you."

"Thank you very much for the review. We apologize for any confusion in the offer. Angie's List as assured me that they will be making changes to the wording in the offer to prevent confusion in the future. We value your input and look forward to serving you in the future."

"Hello (Member Name Removed), Thank you for taking the time to give a review. Thank you for giving us an "A" rating. We would like to respond to your "C" rating for promptness. Most people find it most convenient to go about their day and either give us a spare key or their garage code. If you choose to be at home for the cleaning and cannot take the earliest morning appointment, like most service companies, we are able to give you an Estimated Time of Arrival. However, we pride ourselves in being able to give you a small window that is within the hour of their arrival. We are also area able to send you a text message or call you when the team is on their way to your home. We cannot however, give you the exact time they will arrive weeks in advance. When I tell you the time for your next appointment, it is my best educated guess, ie an Estimated Time of Arrival. When I tried to explain this to you on the phone, your response was..."why is this conversation taking so long?" and you canceled your appointment. I wish you well."

"Since I started this company 8 years ago, I have never asked anyone to sign a contract and I still do not ask people to sign one. Initially, when I go out to a home and meet with a new customer, I do however, give out an informative letter that explains what is included in our services. In the letter I explain some very basic information such as, "please make sure we are able to get inside the home on the day of your cleaning; whether its with a key, a garage code or that someone will be home." I go over what cleaning products they would like us to use in each room of their home, and set a schedule that fits them best. I did my best to try and satisfy you and your requests. I sent out 5 different teams to your home. None of them made you happy. It was at that point I told you to find someone else. This January will mark our 9th Anniversary of Total House Cleaning being in business, and I am proud to say, those same five teams have helped me to clean and maintain the homes of close to 300 regular (weekly, bi-weekly, every 3 weeks and monthly) customers. We have moved- in and moved-out closed to 500 families. All of our customers have had very specific requests for us to keep in mind while we clean their home and they have been a pleasure to serve and work with. Again, [removed member name] I apologize that we were not able to help you but I hope you find someone who can."

"I am disappointed that I am finding out about this by reading this on the internet and you didn't call me to discuss it. I have called you twice since I read this and you have not return my call so I will respond to you on here instead. As you know, the girls tried several cleaning methods on the bathroom floor but there has some kind of white paint on the grout that would not come up. You told them that you thought whoever lived in the house before you did not clean the floor too often and they should not worry too much because you plan on remolding the bathroom anyway. If you had called me, I would have apologized to you and offered to take a look at your bathroom floor myself. I could have recommended a special product made just to clean grout. Then I would have offered to send them back again or another team to redo your bathroom floor at no charge. As far as the wood floors, they dried their shoes with a towel before entering and put rags down on your floor to step on. If there was any part of the floor that got wet, all you had to do was ask them to clean it and they would have. Again, we apologize. As far as the time they arrived. Like most services, we do not give an exact arrival time. It is an estimated window of time. I prefer they drive safely however, if you had let me know that you needed to get to work, I would have informed them and they would have been there sooner."