PRESTIGE AUTO REPAIR LLC

unknown

Have used Prestige for several years to service our VW and BMW cars once they were out of warranty. Have found them to be honest and fair. Even "tested" them against a dealership and found that the dealer was "over-treating" the problem and Prestige fixed it at a fraction of the dealer estimate. With enough notice they can also provide a loaner.

On two separate occasions we've brought our cars in, and both times these guys let us know that while they could do the work, it wasn't necessary. One time they pointed us back to our dealer, saying the repair should be covered under warranty, and the other they let me know how I could do the repair myself for much less.
While I've not yet provided them any business, they're sure to get it in the future due to their honestly and authenticity.
I can't speak to the quality of their work, but I certainly am impressed with the quality of their customer service.
Dan

I called Jim at Prestige Auto Services on Tuesday, May 19th to ask if they could get my car in this week for it's A service. I had planned to take it to the local dealer, and decided against it, when the dealer was anything but enthusiastic about doing the work on a car I had not purchased through them. Jim was able to get my car into his shop the next morning at opening, and within 1 1/2 hours had done the A service, had discussed with me he felt that I needed to replace the battery in the car, as the car is 11 years old, and on inspection failed the charge. He also shared with me that my tires were starting to show some tread wear, and that I would need to think about replacing them in the next 1000 miles or so. He found no other items needing "immediate attention" and was not pushing to have me do the work he suggested. I found this particularly refreshing, and agreed that I would change the battery since it had not been replaced since I originally purchased the car, and that I would wait until fall to review the wear on my tires, Additionally, he was able to do my NJ state inspection, which was incredibly convenient. All in all the cost to do the A service was around $190.00 and with the battery, it came to $425.00. Had I brought it to the dealership it would have cost me at least that amount, plus whatever else they would look to push the cost up.
I was able to wait for the car, and drive home within an hour and a half, which I thought was exceptional. Jim was courteous, very amiable, and was a pleasure to do business with. I will go back for all my service s for both my automobiles in the future.

unknown

They were unable to correctly install and balance the tires from Tire Rack and I was sent to a different facility to have those services performed after 2 tries.

They are excellent. They are very easy to work with. They are honest and straight forward.