Keltom Gutter Services

DO NOT TRUST THIS COMPANY I hired this company to clean the gutters on my home. While they were there they dislodged a part of my gutter from the downspout. I don't believe this was done with malicious intent and was probably taken apart for cleaning by the team, who forgot to put it back together before leaving. Last night it rained quite a bit, and this caused a gush of water to come down on my back deck, leaking into my basement as well. I called the company then, no answer. (Giving them the benefit of the doubt since it was after business hours). Called again this morning to be told by an incredibly rude customer service rep that the team had not moved anything, they don't even have the ability to do that, and she can schedule a repair team to come out and give me an estimate. An estimate to repair something that wasn't a problem before your team arrived??? Absolutely not. At the VERY LEAST this should have been repaired on Keltom's dollar, as I now have to worry about the damage caused to my basement. Completely unacceptable, save yourself the headache and hire another company.

I have two story house and needed my gutters cleaned. My gutters have a cover that prevents most leaves and other debris from entering but I figured the gutters needed a cleaning. About 6 months (approx November 2018) ago I found Keltom on HomeAdvisor/AngiesList. They seemed very professional and responsive when I called for an estimate and showed up as promised to do the work. The job was not good. They didn't clear the gutters and in the process they actually made things worse because they left piles of debris in the gutters and now water flows over the front of the gutter instead of down the spouts. To their credit when I called and told them, they said they would send someone out. I don't know if they did or not I never saw this person. I did get a call from Keltom a few days later telling me that someone had come out to fix the problem. Fast forward to May 2019. I had another contractor out to give me an estimate on other work for my house. That contractor had access to my roof and mentioned that my gutters were clogged. He took pictures and showed me the leaf build up. The level of build up could not have occurred in the six months between the cleaning and now mostly because the trees had no leaves at that point AND because my gutters have covers on them. Clearly Keltom did a horrible job. I suppose I could call them and have them come back again but at this point I have no trust in them. They were given two chances and didn't deliver. To be honest, I feel like I was robbed. Do yourself a favor, look elsewhere for gutter cleaning.

I've used Keltom for the past three years and, they have been great. However, I am having an issue currently (since November) where they were scheduled to comer and clean my gutters end of November, 2018. I was home the entire day they were scheduled to arrive. No one ever came; didn't think anything of it, figured they would come another day. But, within three days of that date, I receive an invoice for "gutter cleaning services" on the day the were supposed to arrive. I phoned their office and told them that they did not come (in the interim of this I checked to see if the gutters were cleaned - they were not! The individual I spoke with became a bit argumentative and said that it was noted on her sheet they were here. I explained that regardless of what was shown on her "sheet" my gutters were not cleaned. She further offered to have someone come out again (again? they never came initially). I told her to forget it - I just lost a bit of faith. I informed her that I no longer wanted to do business with them - as now I wondering how many other times did they not clean my gutters but billed me for it. I thought this was over until I receive a second invoice. I called the office to explain that the services were not done - why am I getting invoices for something I never received. They said someone would call me back to discuss. OK - but, no one ever did. Instead, I received a 3rd invoice for the same "services that were not done." Called again, same story. Received a 4th invoice - now with interest attached. Called the office again and was told someone would get back to me. So far, have not heard a thing from anyone; not very customer focused. I'm sure I'll received (yet) a 5th invoice. I had no issue at all with this company - as far as I knew, they were honest and provided the services which I paid for in the past. But, this last incident where they never performed services but yet continue to send me invoices and, tacking on interest as well. Not only is this extremely insulting, but very poor business ethics are being displayed. Why would anyone pay for something they didn't receive? Maybe Keltom will respond to me now. Seriously, what does it take. I would just caution anyone who uses their services to double check and ensure that you are receiving what you paid for.

BEWARE - DO NOT TRUST THIS COMPANY Crew was here approximately 15 min (for a $360 job), no ladder came off the truck and no water was used to clear/check the gutters as promised. No screen was removed to check nor remedy any issues (also an extra charge). Per Kelly in the office, a ticket was issued and tag was placed on the door for a completed job. After voicing my concern and per review by their foreman, Juan (the only person I dealt with who has integrity), he confirmed no work was done by the crew. As a small business owner, I am quite aware that one's reputation is important - I chose this company in part due to favorable reviews on Angie's list. As such, I am aware that "stuff" happens - it is in how it is handled that makes the difference between a reputable company and a sleazy company. In my view, an offer by an untrustworthy company to "re-do" work (not done) at a full price charge with not even an apology, puts KelTom in the latter category.

We recently contracted with Keltom to perform cleaning and repair services, and we are extremely disappointed in the workmanship and communication throughout. Contrary to what is advertised on their website, Keltom performed the work in a rushed and haphazard manner, did not communicate with us effectively, and ultimately left our front yard unsafe with sharp metal debris and staples lying on the ground. They initially came out for a gutter cleaning (description: [*** Link removed ***] This part of the process went ok - there were some issues, but nothing horrible. However, their sloppiness was a signal for what happened in the future. During this visit, they did not bring their own hose, and ours was left wrapped around half of our house. They also didn't even tell us that there were other repair issues needed for sections of our gutter; they simply got rid of some leaves and then left us to discover the further issues. When a representative came back to give us a (separate) repair estimate, we spoke about the haphazard manner in which the cleaning was done. His excuse: the guys are fully booked throughout the day, so they have a limited amount of time to rush in and rush out. Obviously as a home owner that's not what we wanted to hear. After accepting his quote to repair one ~2 foot long section of our gutter and a few other minor issues at $240/hour, he went away. A team came back about two weeks later, and after they were done we discovered about 2 feet worth of sharp, discarded metal lying on our front lawn. Then, a few days after, our 2.5 year old son picked up two extremely large and sharp staples that they left on our walkway. Luckily, we were watching him as he picked them up and grabbed them immediately, but 50/50 shot that they would've ended up in his mouth if he had a few minutes alone. After Keltom's prior comment that their guys are over scheduled, all of this made sense; they rushed in and rushed out. Despite weekly calls with the corporate office, we never asked for anything until the very end when we saw the staples. I can handle tardiness, lack of communication, and subpar work. However, I will not stand for sloppiness that leads to unsafe conditions. When I brought this up to ownership, we were simply told "no" without any sort of call back or more substantial response. Even after asking to speak to the owner directly, I received no follow-up and certainly no apology. All that they did was charge the credit card that they had on file. Keltom may be the best of the worst out there, but before you engage them for the next job, you should know how they treat their customers and how much ownership really cares

bad Wanted service charge before the estimate

Better than expected. Answered phone on first call - no answering machine. Provided general pricing info and promised prompt follow-up. Follow-up later same day scheduled work for next day. Arrived on schedule, inspected work and provided firm quote confirmed by office. Work completed in less than 30 minutes by 2 competent techs.

Great! The guys went up there and quickly found the built up soil and removed it by hand. They sprayed down all of the gutters quickly with their hose and were on there way.

Used the company the prior Fall and was pleased, so I signed up for an annual cleaning. Website boasts "priority scheduling" for their service agreement customers. We were booked for on/around December 19. (IIsn't that late for a Fall gutter cleaning?) They didn't show on/around 12/19. Called for an update on this late service and was told "because of the weather" and that all customers would be cleaned by 12/31. That didn't happen. Calling today to cancel and to find another contractor.

Very smoothly; friendly and competent workers; came on time; did the work without problems; the gutter guards were not a problem for them; Would use them again

I think I'll be satisfied with the job...it's hard to tell as there is no way of seeing result second story. I would honestly recommend these type of service providers use a GoPro camera to video result for customer so they ensure confidence in service and receive comments on effectiveness if it was. I did assume gutters would be hand cleaned all around, or some type of physical interaction with gutter and ladder movement. What I observed was service provider climbing up my STEEP second story roof and walking around top and edge without single safety harness. It made me uncomfortable. A single simple slip on ceiling moss and I didn't want to imagine the possible result and felt I should have requested copy of providers insurance coverage (I could and should have asked for copy seeing how employee was harness free, pure rational risk, even if he was experienced). What I also observed was his taking a garden hose and from distances of a few feet away, "washing out" gutters. I did see some things fly, but when he did the gutter by my bedroom window, I went upstairs to look how effective "hosing" from distance was...and truthfully it did clear alot...but there was some left. I can't see how there wouldn't be, since he was on peak of roof on angle..but there was cleaning to large degree, just not hand cleaned and not totally empty...yet not enough to clog though right away though. I did see a trash bag thrown off roof...luckily it just glanced my landscaping tea light that shook, but didn't break, or that would have been repaired by company. Again, hard to see where bag might land when you are throwing bag off a roof at an angle..he was lucky with the near miss. The lights cost $180 each. Overall, I do feel there is much less in my gutters, and I'm sure they can be considered cleaned...but factually, seeing how the cleaning was done with hose, I easily could have done myself. I never did over years, as I thought I would have to hand clean and move ladder 100 times, as I am NOT going up roof. Seeing the hose shooting down the gutter length, my opinion of difficulty, was very much lowered. You have to be a DIY'er to consider, and I usually do ALL myself. This simply inspired me...and I have safety equipped ladder, so don't get inspired to do yourself based on this review. There is clear risk you assume. I think I will just have to move my ladder 12 times. I can say I think the service was provided, but since you can't see gutter and weren't given ability to view completion small cam video (hint hint to service provider) you never can tell. I will wait until the hardest rain, which I have not had...job took about 35 minutes. They arrived day they promised to arrive and while I was told I would receive a call with time frame during day, I didn't, but that proved not to be an issue as I worked from home entire day. If I wouldn't do myself, I think I would call this service provider again. I will just need to go outside in hard rain to gain that reinforcement. Used $15 coupon on website for cleaning (new customer) as prompted by person who booked my appointment. That was nice. Worth a call in my opinion.

I've used Keltom for a couple of years. I received a bill from them and realized my husband had been home the day they came. I asked him if anyone came to clean the gutters that day and he said he didn't hear anyone. We have two dogs and there is no way they would not have barked with someone cleaning the gutters. I paid the bill anyway. I didn't think too much of it until about a month ago, I noticed one of the gutters hanging funny on the lower part. I pulled off the gutter about 4 feet from the bottom and it was completed clogged with debris. No way that much debris could have accumulated in only a month. I realized, between the clogged gutter and my husband not hearing them, that they probably hadn't come at all. Very disappointed and will not use them again. I called them to discuss but no one ever called me back.

Unfortunately, it turns out Keltom Gutter Services is just another flaky contractor. If you are concerned about follow through on appointments and good customer service, I would look elsewhere. I had my gutters cleaned by them twice in the past and thought I found my long term solution. But they let me down big time this fall. They failed to show on 2 different occasions and instead of apologizing and making good immediately, they are arrogant and saying I must have spoken with another company. They are the ONLY company I called about gutters this as I had a "contract" with them and referenced it both times, which they acknowledged both times. I spoke with the same guy. I distinctly recognized his lack of warmth or anyone who should ever be on the phone with a customer. I am very organized and clearly they are aren't so for them to try and turn it around is disappointing. Thankfully there are many other options for this service.

Initially was only supposed to replace one portion of the gutters on the back part of my garage. The technician then let me know that there was a rotting board beneath the gutters that needed to be changed . Charged an extra $104 but let me know before hand. The work ended up not holding; the gutters still leaked rain onto the garage. I had to get a different company all together to complete the work. However, the gutter guards held up just fine.

They arrived and took a look at the gutter. The guy on the roof reported it was a 30 minute re-pitch of part of the gutter. The 2nd guy called in to the main office & reported a 30 minute re-pitch job. The price came back around 240.00. I was okay with this and agreed to do the work. The problem was it didn't take him more than 10 minutes to re-pitch that part of the gutter. They bill at $55 for 15 minute increments. I felt he over stated the time it would take. and I paid $55 dollars more than I should have. I was not given a receipt but told they would email me the receipt from the office. I had hoped to see on the receipt that the job was adjusted to reflect the actual time it took to do it. I never received an email or receipt. I only know the full charges went through from monitoring my credit card account.

GREAT service provider. Beautiful gutters, very punctual, very competitive price. I wish all service providers were this great.

They did a good job, punctually and with no surprises.

They are arrived on time, were very professional, and we would use them again.

Didn't show up on a Friday. Finally a sales person called on Monday to explain they ran out of day lite and rescheduled for the following day. When they did finally show up, they three bags of wet leaves into my garden ruining my plants. Not very professional.

I used their service about 4 times. They would leave a bill that they had been there, but there was never any sign that the gutters were cleaned ;like one leaf on the ground or any dirt on the ground that you see when gutters are cleaned. Feeling suspicious I asked that I be home for the next cleaning, but they couldn't accommodate me so I will not call them again.

It didn't go. I had a scheduled appointment for gutter cleanings on Thursday, June 5th in the "late afternoon". That afternoon, at 4:30, they had not arrived as yet and I called the office. I was assured they were still coming and that they work until dark. At 7:30PM, I called the office and left a message that it is no longer "late afternoon" but "evening" and they still did not arrive as yet. Darkness came and they never showed up. Keltom called me early Friday morning and informed me that they ran out of daylight time and I would have to reschedule for sometime on Monday. You would assume that if the Thursday appointments were not finished on that day, they would continue to finish Thursday's appointments before they started Friday's schedule. However, that is not the way they operate. Even though I had an appointment on Thursday, they were doing Friday's appointments first and I would have to reschedule to Monday, sometime in the "late afternoon". I told them to forget it and I found someone else who came at the scheduled time and did a great job.

I cancelled the service request and starting looking for an alternate service provider.

The team was great. They came in on the weekend, set up their ladders and hoses, and within an hour they were out of here. If I hadn't been home I wouldn't have even noticed (aside from the clean gutters of course) that anyone had been here. Will use them again!

When contacting the billing manager, he stated that he could do it since it was specified on the contract failing to understand that it indicates "if applicable" on the contract. Just because they put it on the contract doesn't mean that they should automatically charge it especially when gasoline has DROPPED significantly during the contract period. That is deceptive and should be illegal. At the very least, they should state how the fuel charge will be levied in the future ie. given that gasoline exceeds a specified amount in the county for instance. This is the same company whose employee wrote a phone number on the side of our house when on the phone taking a call. They did fix that. I don't think this is a company whose business practice of charging for phantom fees is something that Angie's list should support.

I was given a fair price, the guys showed up on time, and they repaired my gutters as needed. I got a rough estimate over the phone and was told I'd get a formal estimate when the workers arrived which happened. They got to my job quickly and performed the work to my satisfaction. I'd use them again.