Keltom Gutter Services

DO NOT TRUST THIS COMPANY I hired this company to clean the gutters on my home. While they were there they dislodged a part of my gutter from the downspout. I don't believe this was done with malicious intent and was probably taken apart for cleaning by the team, who forgot to put it back together before leaving. Last night it rained quite a bit, and this caused a gush of water to come down on my back deck, leaking into my basement as well. I called the company then, no answer. (Giving them the benefit of the doubt since it was after business hours). Called again this morning to be told by an incredibly rude customer service rep that the team had not moved anything, they don't even have the ability to do that, and she can schedule a repair team to come out and give me an estimate. An estimate to repair something that wasn't a problem before your team arrived??? Absolutely not. At the VERY LEAST this should have been repaired on Keltom's dollar, as I now have to worry about the damage caused to my basement. Completely unacceptable, save yourself the headache and hire another company.

I have two story house and needed my gutters cleaned. My gutters have a cover that prevents most leaves and other debris from entering but I figured the gutters needed a cleaning. About 6 months (approx November 2018) ago I found Keltom on HomeAdvisor/AngiesList. They seemed very professional and responsive when I called for an estimate and showed up as promised to do the work. The job was not good. They didn't clear the gutters and in the process they actually made things worse because they left piles of debris in the gutters and now water flows over the front of the gutter instead of down the spouts. To their credit when I called and told them, they said they would send someone out. I don't know if they did or not I never saw this person. I did get a call from Keltom a few days later telling me that someone had come out to fix the problem. Fast forward to May 2019. I had another contractor out to give me an estimate on other work for my house. That contractor had access to my roof and mentioned that my gutters were clogged. He took pictures and showed me the leaf build up. The level of build up could not have occurred in the six months between the cleaning and now mostly because the trees had no leaves at that point AND because my gutters have covers on them. Clearly Keltom did a horrible job. I suppose I could call them and have them come back again but at this point I have no trust in them. They were given two chances and didn't deliver. To be honest, I feel like I was robbed. Do yourself a favor, look elsewhere for gutter cleaning.

I've used Keltom for the past three years and, they have been great. However, I am having an issue currently (since November) where they were scheduled to comer and clean my gutters end of November, 2018. I was home the entire day they were scheduled to arrive. No one ever came; didn't think anything of it, figured they would come another day. But, within three days of that date, I receive an invoice for "gutter cleaning services" on the day the were supposed to arrive. I phoned their office and told them that they did not come (in the interim of this I checked to see if the gutters were cleaned - they were not! The individual I spoke with became a bit argumentative and said that it was noted on her sheet they were here. I explained that regardless of what was shown on her "sheet" my gutters were not cleaned. She further offered to have someone come out again (again? they never came initially). I told her to forget it - I just lost a bit of faith. I informed her that I no longer wanted to do business with them - as now I wondering how many other times did they not clean my gutters but billed me for it. I thought this was over until I receive a second invoice. I called the office to explain that the services were not done - why am I getting invoices for something I never received. They said someone would call me back to discuss. OK - but, no one ever did. Instead, I received a 3rd invoice for the same "services that were not done." Called again, same story. Received a 4th invoice - now with interest attached. Called the office again and was told someone would get back to me. So far, have not heard a thing from anyone; not very customer focused. I'm sure I'll received (yet) a 5th invoice. I had no issue at all with this company - as far as I knew, they were honest and provided the services which I paid for in the past. But, this last incident where they never performed services but yet continue to send me invoices and, tacking on interest as well. Not only is this extremely insulting, but very poor business ethics are being displayed. Why would anyone pay for something they didn't receive? Maybe Keltom will respond to me now. Seriously, what does it take. I would just caution anyone who uses their services to double check and ensure that you are receiving what you paid for.

BEWARE - DO NOT TRUST THIS COMPANY Crew was here approximately 15 min (for a $360 job), no ladder came off the truck and no water was used to clear/check the gutters as promised. No screen was removed to check nor remedy any issues (also an extra charge). Per Kelly in the office, a ticket was issued and tag was placed on the door for a completed job. After voicing my concern and per review by their foreman, Juan (the only person I dealt with who has integrity), he confirmed no work was done by the crew. As a small business owner, I am quite aware that one's reputation is important - I chose this company in part due to favorable reviews on Angie's list. As such, I am aware that "stuff" happens - it is in how it is handled that makes the difference between a reputable company and a sleazy company. In my view, an offer by an untrustworthy company to "re-do" work (not done) at a full price charge with not even an apology, puts KelTom in the latter category.

We recently contracted with Keltom to perform cleaning and repair services, and we are extremely disappointed in the workmanship and communication throughout. Contrary to what is advertised on their website, Keltom performed the work in a rushed and haphazard manner, did not communicate with us effectively, and ultimately left our front yard unsafe with sharp metal debris and staples lying on the ground. They initially came out for a gutter cleaning (description: [*** Link removed ***] This part of the process went ok - there were some issues, but nothing horrible. However, their sloppiness was a signal for what happened in the future. During this visit, they did not bring their own hose, and ours was left wrapped around half of our house. They also didn't even tell us that there were other repair issues needed for sections of our gutter; they simply got rid of some leaves and then left us to discover the further issues. When a representative came back to give us a (separate) repair estimate, we spoke about the haphazard manner in which the cleaning was done. His excuse: the guys are fully booked throughout the day, so they have a limited amount of time to rush in and rush out. Obviously as a home owner that's not what we wanted to hear. After accepting his quote to repair one ~2 foot long section of our gutter and a few other minor issues at $240/hour, he went away. A team came back about two weeks later, and after they were done we discovered about 2 feet worth of sharp, discarded metal lying on our front lawn. Then, a few days after, our 2.5 year old son picked up two extremely large and sharp staples that they left on our walkway. Luckily, we were watching him as he picked them up and grabbed them immediately, but 50/50 shot that they would've ended up in his mouth if he had a few minutes alone. After Keltom's prior comment that their guys are over scheduled, all of this made sense; they rushed in and rushed out. Despite weekly calls with the corporate office, we never asked for anything until the very end when we saw the staples. I can handle tardiness, lack of communication, and subpar work. However, I will not stand for sloppiness that leads to unsafe conditions. When I brought this up to ownership, we were simply told "no" without any sort of call back or more substantial response. Even after asking to speak to the owner directly, I received no follow-up and certainly no apology. All that they did was charge the credit card that they had on file. Keltom may be the best of the worst out there, but before you engage them for the next job, you should know how they treat their customers and how much ownership really cares

bad Wanted service charge before the estimate

Better than expected. Answered phone on first call - no answering machine. Provided general pricing info and promised prompt follow-up. Follow-up later same day scheduled work for next day. Arrived on schedule, inspected work and provided firm quote confirmed by office. Work completed in less than 30 minutes by 2 competent techs.

Great! The guys went up there and quickly found the built up soil and removed it by hand. They sprayed down all of the gutters quickly with their hose and were on there way.

Used the company the prior Fall and was pleased, so I signed up for an annual cleaning. Website boasts "priority scheduling" for their service agreement customers. We were booked for on/around December 19. (IIsn't that late for a Fall gutter cleaning?) They didn't show on/around 12/19. Called for an update on this late service and was told "because of the weather" and that all customers would be cleaned by 12/31. That didn't happen. Calling today to cancel and to find another contractor.

Very smoothly; friendly and competent workers; came on time; did the work without problems; the gutter guards were not a problem for them; Would use them again