Founded 1994 • With Angi since July 2008
Service Provider ResponseWe performed the service 7 months ago on October 22, 2018 as stated. The fall foliage and debris normally falls at least after November 15 . Getting a gutter cleaning too soon will not prevent debris from filling the gutters. Per our policy if a customer has an issue we will send someone out to look at the problem and correct it if necessary. Also per our policy we inform the customer when we are coming out to take a look, he knew when we would be there and chose not to be home when our field supervisor came out. Gutter covers is not a guarantee that there will not be debris. 8 months later May 2019 during the peak spring shedding of the trees he is saying we did not clean the gutters. Debris is falling all the time and [Member Name Removed] may want to clean his gutters AFTER all the debris is off the trees.
Service Provider ResponseOur records indicate that we did clean the gutters on the customer's home. Due to the early snow storm ( 6 inches) that occurred on November 15, 2019 we did have to reschedule all the gutter cleanings scheduled through November 24. Due to the nature of outside work we can not promise any dates. This customer may have been home when originally scheduled, but had been rescheduled based on the weather conditions. It is standard to reschedule for asap. We do not bill out for services that are not performed. Per company policy if a customer calls with an issue it is standard to have our field representative go out to the home to review the job. This customer called a week later and refused our offer to send someone out and said forget it, so we did not have the opportunity to see if the gutters were improperly cleaned. Because she refused to have someone come out, we did send an invoice based on the service performed. Considering that we had serviced the home for 3 years previously with no issues this customer had the opportunity to comply with company policy and resolve the matter.
Service Provider ResponseThe customer called to schedule a gutter cleaning and was told that with the screens we need to have the water available and when the techs arrived there was no water. The front faucet was broke and the rear faucet was hooked to the Polaris system in the pool. The ladder was not taken off the truck because it was already determined there was no water, screens were not removed as there was no water and could not be cleaned. The customer wanted the tech's to install 2 flood lights and clean the siding on his home and the tech's told the customer they were unable to perform that type of work. They then left because they could not clean the gutters with no water. The customer called the office the same day and was told that we would send our field rep out right away. Our field rep got to the home within an hour of the customer's phone call and inspected the job it was apparent that the gutters were not cleaned due to no water and could not be cleaned without the water due to the huge amount of debris in the gutters. The office then called the customer to schedule for the crew to come out 8am the next morning to clean the gutters and to have the water available. This did not satisfy him and he became verbally abusive and rude to our female clerk in the office threatening to post bad reviews and complaints and demanding a discount on the cleaning that we didn't even do yet through no fault of ours since we arrived on time and ready to do the gutter cleaning. We do not require prepayment for our gutter cleanings and received no payment of any kind in advance and are not mailing him an invoice.
Service Provider ResponseRegarding the gutter cleaning on the [Member Information Removed] the first time we went out to the [Member Information Removed] 5/24 there was no water so we rescheduled. At the second visit 6/1 which took us 2 hours to clean the gutters the techs did leave the hose in the back yard and we did offer to send someone out to pick up the hose that was left on the yard and Mrs. Nagelburg declined. We went out a third time because the customer thought we damaged the screens on top of the gutters and at this time 6/12 we informed the customer all the screens were old and should be replaced as they were loose, popping up, the wrong size and improperly installed. We mailed a written estimate which provided cost ($240.00) and specific material details of the work to be performed including removal of the old improperly installed screens, adjustment of the screens that the customer did not want to replace and install new 6" screens. We do not use staples to secure the screens, all screens are screwed down to the lip of the gutter and the staples came from adjusting the old screens which were improperly installed. Mr. Nagelburg was informed that the credit card would be charged upon completion of the work and he agreed. We did apologize that there were a couple of staples that we missed. The customer wanted a discount on his gutter cleaning and we did decline since the gutter cleaning was performed correctly.
Service Provider ResponseOnce a year during the busiest time in Fall we do charge a fee for estimates on repairs. The rest of the year estimates are free of charge. Many service companies charge a fee year round.
Service Provider ResponseWeather conditions in December did cause us to lose work time due to the extreme cold, snow and icy conditions. We place our workers safety as a high priority and do not want to have them experience injuries due to unsafe working conditions. Gutters have debris which with the snow, ice and melting process causes the debris to freeze, so instead of taking the chance on damaging your gutters due to scraping of the gutters we sometimes have to wait for a thaw. Unlike grass mowing in the more pleasant months we deal with often rough weather. This customer signed a service agreement for late December and service was completed 1/2/2017.
Service Provider ResponseI checked our records regarding Ms. [Member Name Removed] gutter cleaning on December 22, 2015, the technicians did perform the service and she may be mistaken that her husband was home that day. Our techs were there for 50 minutes and left a door tag per procedure. Ms.Barnes did not notify us that there was a problem with her gutters a month after the service was performed. The office is fully staffed and the phones are answered when someone calls. If we receive a call stating there is a problem we will send our field representative to look at the issue per standard company policy. The customer is always notified of our assessment and resolution.
Service Provider ResponseWe did clean this customers gutters twice once in April 2014 where he used the $15 OFF Angie's List coupon. In May 2015 he did call for a cleaning and used the PROMO coupon which gave him the same price as in April 2014. He signed a service agreement for service in late Nov 1 time a year and used the $20 OFF coupon provided. He received his postcard reminding him we were coming to clean his gutters in Nov. and called the office Nov. 27, 2015 to change his service agreement to have his service performed in late May only. We made the change to his agreement per his request. He then called 12/8/2015 to say that we did not perform the service and he cancelled his service agreement. Maybe he wanted another coupon.
Service Provider ResponseAfter this work was performed to the customers satisfaction we did not hear from him that he had a problem. The work was performed over a year ago, and we do offer a 1 year guarantee on the workmanship. This past winter was severe with ice and ice damming. We can not guarantee against weather related damage.
Service Provider ResponseWe make every effort to instruct our workers to be neat and tidy and conscientious of our customers property. Because we do not use blowers all debris is put in bags, and should be taken away with them. Our apologies to[Member Name Removed] and he was was welcome to call our office and let us know what had happened and we would have corrected the situation immediately.
Service Provider Response[member name removed] is not even a customer of ours. She is stating we left a bill, it is company policy that we mail all invoices to the customers mailing address. She is referring to another company.
Service Provider ResponseI explained that all the trucks for the following day are already scheduled and have no time slots available. When appointments are missed due to our concern for the employees safety, the appointment is automatically rescheduled within 48 hours. Unfornately, [Member Name Removed] missed appointment occurred with the 48 hour time period over the weekend. He was placed as high priority for Monday. This was not acceptable to him. We try to keep all scheduled appointments but we are unable to control every circumstance that may occur.
Service Provider Response[Member name removed] did call the office to inquire about scheduling a gutter cleaning and was told the date would be 5/29/2015. He did not schedule at this time. Since this is a very busy time of year when he called back again the date of 5/29 was not available, and a new date of 6/2 was provided. This time of year specific appointment times are not provided and if he did need a specific date and time he would need to schedule after 6/22. The price increase was $5.00 NOT $25.00.
Service Provider ResponseThe fuel surcharge is clearly stated on the contact and on the invoice as a separate line item. Therefore there's is nothing hidden or deceptive about this practice. It is clearly stated on the service agreement that was signed, dated and returned. The service agreement also states that this agreement may be cancelled by either party at anytime. No one is held or bound to any contractual agreement. We clearly state the base rate and the potential for a fuel surcharge and make it easy to enter or exit the program at any time. So why should a customer sign up for a service agreement? Because the base rate is locked in forever! That's right, forever!! We have service agreement customers who have been paying the same base rate for 20 years. So you say how can a company stay in business without increasing it's prices? The answer is simple, through volume, attrition and a couple dollars each service called a fuel surcharge. How is the fuel surcharge calculated? The cost floor is $2.00 per gallon. $2.00 to $2.50 per gallon requires a $3.00 fuel surcharge. $2.50 to $3.00 per gallon is $5.00. $3.00 to $3.50 is $7.00 FS. $3.50 to $4.00 is $10.00 FS. And so on. There is no company that we know of that locks in your base rate and never increases your base rate, all we ask for is a few $$ for fuel. No other company is this generous. Beth Del Guercio VP Marketing
Keltom Gutter Services is currently rated 4.4 overall out of 5.
Keltom Gutter Services is open:
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Keltom Gutter Services accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover
Yes, Keltom Gutter Services offers free project estimates.
Yes, Keltom Gutter Services offers eco-friendly accreditations.
Yes, Keltom Gutter Services offers a 05% senior discount.
Keltom Gutter Services offers the following services: All types of gutters - Gutter cleaning, repairs & Seamless 5" and over-sized 6" installation. We provide repairs and installations of Copper Gutters including fascia. We WILL NOT walk on specialty roofs!
Chimney cleaning, roof repair & new roofs. Siding repair
Specializing in GUTTER INSTALLATION, REPAIRS AND CLEANING! We always guarantee your satisfaction and won’t leave until the job is done right. We take pride in ourselves and on the quality work we provide, while always delivering great customer service! Check out our services offered, then call --or-- click to schedule a free estimate today!
Over 20 years of experience,family owned business !!!
Miracle Landscaping is a full-service landscaping/hardscape and lawn care company serving residential and COMMERCIAL customers in Morris county and surrounding areas. We are a small owner operated business. We take pride in providing professional, reliable service at affordable prices. No matter how large or small the project, we take the time to understand your needs and create a personalized plan based on your vision and budget for the project. The owner is on-site at every job to ensure that our work exceeds your expectations. You can rely on us to complete the job professionally and on-time, leaving your outdoor living space more beautiful than we found it. Call us to 973 960 82 68. (JAY)