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Keltom Gutter Services
Seamless Metal Gutters - Install, Seamless Metal Gutters - Repair, Gutters & Downspouts Cleaning Service,
About us
Please include phone number in message center inquiry for best response time. We focus 100% on gutter cleaning, gutter installation and repair. We conceptualize our relationship with you, the customer, as the most important and vital relationship in our business. When you schedule a gutter service with Keltom, we arrive on time and complete your gutter job with no disruption to your landscape, siding and peace of mind. At Keltom Gutters, we pride ourselves in being professional and courteous. For 2 decades, Keltom Gutter Services, Inc has been serving the North and Central New Jersey region year-round gutter service with the promptness, reliability and expert workmanship. BBB rated A+, winner Angie's List Super Service Award . Additional DBA - Keltom Gutter Services. Additional phone numbers - (201)791-2965, (973) 359 1200, (732) 985 2299. Additional emails - [email protected] & [email protected].
Business highlights
31 years of experience
Services we offer
All types of gutters - Gutter cleaning, repairs & Seamless 5" and over-sized 6" installation. We provide repairs and installations of Copper Gutters including fascia. We WILL NOT walk on specialty roofs!
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.4165 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 72% | ||
| 16% | ||
| 2% | ||
| 3% | ||
| 7% |
Showing 1-25 of 165 reviews
Anne P.
Jul 2023
I've used Keltom for several years now to clean my gutters. They never try to pressure me to do more with my gutters or roof, they show up on time and clean up when they leave. Professional, efficient and reasonably priced.
Nehal N.
Aug 2021
DO NOT TRUST THIS COMPANY I hired this company to clean the gutters on my home. While they were there they dislodged a part of my gutter from the downspout. I don't believe this was done with malicious intent and was probably taken apart for cleaning by the team, who forgot to put it back together before leaving. Last night it rained quite a bit, and this caused a gush of water to come down on my back deck, leaking into my basement as well. I called the company then, no answer. (Giving them the benefit of the doubt since it was after business hours). Called again this morning to be told by an incredibly rude customer service rep that the team had not moved anything, they don't even have the ability to do that, and she can schedule a repair team to come out and give me an estimate. An estimate to repair something that wasn't a problem before your team arrived??? Absolutely not. At the VERY LEAST this should have been repaired on Keltom's dollar, as I now have to worry about the damage caused to my basement. Completely unacceptable, save yourself the headache and hire another company.
Martin W.
Aug 2020
It was excellent..
Response from Keltom Gutter Services
"Thank you for the great review! We strive to perform top quality service and it is nice to hear from a satisfied customer!"
John S.
May 2019
I have two story house and needed my gutters cleaned. My gutters have a cover that prevents most leaves and other debris from entering but I figured the gutters needed a cleaning. About 6 months (approx November 2018) ago I found Keltom on HomeAdvisor/AngiesList. They seemed very professional and responsive when I called for an estimate and showed up as promised to do the work. The job was not good. They didn't clear the gutters and in the process they actually made things worse because they left piles of debris in the gutters and now water flows over the front of the gutter instead of down the spouts. To their credit when I called and told them, they said they would send someone out. I don't know if they did or not I never saw this person. I did get a call from Keltom a few days later telling me that someone had come out to fix the problem. Fast forward to May 2019. I had another contractor out to give me an estimate on other work for my house. That contractor had access to my roof and mentioned that my gutters were clogged. He took pictures and showed me the leaf build up. The level of build up could not have occurred in the six months between the cleaning and now mostly because the trees had no leaves at that point AND because my gutters have covers on them. Clearly Keltom did a horrible job. I suppose I could call them and have them come back again but at this point I have no trust in them. They were given two chances and didn't deliver. To be honest, I feel like I was robbed. Do yourself a favor, look elsewhere for gutter cleaning.
Response from Keltom Gutter Services
"We performed the service 7 months ago on October 22, 2018 as stated. The fall foliage and debris normally falls at least after November 15 . Getting a gutter cleaning too soon will not prevent debris from filling the gutters. Per our policy if a customer has an issue we will send someone out to look at the problem and correct it if necessary. Also per our policy we inform the customer when we are coming out to take a look, he knew when we would be there and chose not to be home when our field supervisor came out. Gutter covers is not a guarantee that there will not be debris. 8 months later May 2019 during the peak spring shedding of the trees he is saying we did not clean the gutters. Debris is falling all the time and [Member Name Removed] may want to clean his gutters AFTER all the debris is off the trees."
Michael N.
Aug 2018
We recently contracted with Keltom to perform cleaning and repair services, and we are extremely disappointed in the workmanship and communication throughout. Contrary to what is advertised on their website, Keltom performed the work in a rushed and haphazard manner, did not communicate with us effectively, and ultimately left our front yard unsafe with sharp metal debris and staples lying on the ground. They initially came out for a gutter cleaning (description: [*** Link removed ***] This part of the process went ok - there were some issues, but nothing horrible. However, their sloppiness was a signal for what happened in the future. During this visit, they did not bring their own hose, and ours was left wrapped around half of our house. They also didn't even tell us that there were other repair issues needed for sections of our gutter; they simply got rid of some leaves and then left us to discover the further issues. When a representative came back to give us a (separate) repair estimate, we spoke about the haphazard manner in which the cleaning was done. His excuse: the guys are fully booked throughout the day, so they have a limited amount of time to rush in and rush out. Obviously as a home owner that's not what we wanted to hear. After accepting his quote to repair one ~2 foot long section of our gutter and a few other minor issues at $240/hour, he went away. A team came back about two weeks later, and after they were done we discovered about 2 feet worth of sharp, discarded metal lying on our front lawn. Then, a few days after, our 2.5 year old son picked up two extremely large and sharp staples that they left on our walkway. Luckily, we were watching him as he picked them up and grabbed them immediately, but 50/50 shot that they would've ended up in his mouth if he had a few minutes alone. After Keltom's prior comment that their guys are over scheduled, all of this made sense; they rushed in and rushed out. Despite weekly calls with the corporate office, we never asked for anything until the very end when we saw the staples. I can handle tardiness, lack of communication, and subpar work. However, I will not stand for sloppiness that leads to unsafe conditions. When I brought this up to ownership, we were simply told "no" without any sort of call back or more substantial response. Even after asking to speak to the owner directly, I received no follow-up and certainly no apology. All that they did was charge the credit card that they had on file. Keltom may be the best of the worst out there, but before you engage them for the next job, you should know how they treat their customers and how much ownership really cares
Response from Keltom Gutter Services
"Regarding the gutter cleaning on the [Member Information Removed] the first time we went out to the [Member Information Removed] 5/24 there was no water so we rescheduled. At the second visit 6/1 which took us 2 hours to clean the gutters the techs did leave the hose in the back yard and we did offer to send someone out to pick up the hose that was left on the yard and Mrs. Nagelburg declined. We went out a third time because the customer thought we damaged the screens on top of the gutters and at this time 6/12 we informed the customer all the screens were old and should be replaced as they were loose, popping up, the wrong size and improperly installed. We mailed a written estimate which provided cost ($240.00) and specific material details of the work to be performed including removal of the old improperly installed screens, adjustment of the screens that the customer did not want to replace and install new 6" screens. We do not use staples to secure the screens, all screens are screwed down to the lip of the gutter and the staples came from adjusting the old screens which were improperly installed. Mr. Nagelburg was informed that the credit card would be charged upon completion of the work and he agreed. We did apologize that there were a couple of staples that we missed. The customer wanted a discount on his gutter cleaning and we did decline since the gutter cleaning was performed correctly."
Richard B.
Oct 2017
Better than expected. Answered phone on first call - no answering machine. Provided general pricing info and promised prompt follow-up. Follow-up later same day scheduled work for next day. Arrived on schedule, inspected work and provided firm quote confirmed by office. Work completed in less than 30 minutes by 2 competent techs.
Greg D.
Sep 2017
Absolutely Great.!
Al V.
Jul 2017
Great! The guys went up there and quickly found the built up soil and removed it by hand. They sprayed down all of the gutters quickly with their hose and were on there way.
Eudoxia C.
Aug 2016
Very smoothly; friendly and competent workers; came on time; did the work without problems; the gutter guards were not a problem for them; Would use them again
Patrick R.
Jul 2016
I think I'll be satisfied with the job...it's hard to tell as there is no way of seeing result second story. I would honestly recommend these type of service providers use a GoPro camera to video result for customer so they ensure confidence in service and receive comments on effectiveness if it was. I did assume gutters would be hand cleaned all around, or some type of physical interaction with gutter and ladder movement. What I observed was service provider climbing up my STEEP second story roof and walking around top and edge without single safety harness. It made me uncomfortable. A single simple slip on ceiling moss and I didn't want to imagine the possible result and felt I should have requested copy of providers insurance coverage (I could and should have asked for copy seeing how employee was harness free, pure rational risk, even if he was experienced). What I also observed was his taking a garden hose and from distances of a few feet away, "washing out" gutters. I did see some things fly, but when he did the gutter by my bedroom window, I went upstairs to look how effective "hosing" from distance was...and truthfully it did clear alot...but there was some left. I can't see how there wouldn't be, since he was on peak of roof on angle..but there was cleaning to large degree, just not hand cleaned and not totally empty...yet not enough to clog though right away though. I did see a trash bag thrown off roof...luckily it just glanced my landscaping tea light that shook, but didn't break, or that would have been repaired by company. Again, hard to see where bag might land when you are throwing bag off a roof at an angle..he was lucky with the near miss. The lights cost $180 each. Overall, I do feel there is much less in my gutters, and I'm sure they can be considered cleaned...but factually, seeing how the cleaning was done with hose, I easily could have done myself. I never did over years, as I thought I would have to hand clean and move ladder 100 times, as I am NOT going up roof. Seeing the hose shooting down the gutter length, my opinion of difficulty, was very much lowered. You have to be a DIY'er to consider, and I usually do ALL myself. This simply inspired me...and I have safety equipped ladder, so don't get inspired to do yourself based on this review. There is clear risk you assume. I think I will just have to move my ladder 12 times. I can say I think the service was provided, but since you can't see gutter and weren't given ability to view completion small cam video (hint hint to service provider) you never can tell. I will wait until the hardest rain, which I have not had...job took about 35 minutes. They arrived day they promised to arrive and while I was told I would receive a call with time frame during day, I didn't, but that proved not to be an issue as I worked from home entire day. If I wouldn't do myself, I think I would call this service provider again. I will just need to go outside in hard rain to gain that reinforcement. Used $15 coupon on website for cleaning (new customer) as prompted by person who booked my appointment. That was nice. Worth a call in my opinion.
Carol B.
Mar 2016
I've used Keltom for a couple of years. I received a bill from them and realized my husband had been home the day they came. I asked him if anyone came to clean the gutters that day and he said he didn't hear anyone. We have two dogs and there is no way they would not have barked with someone cleaning the gutters. I paid the bill anyway. I didn't think too much of it until about a month ago, I noticed one of the gutters hanging funny on the lower part. I pulled off the gutter about 4 feet from the bottom and it was completed clogged with debris. No way that much debris could have accumulated in only a month. I realized, between the clogged gutter and my husband not hearing them, that they probably hadn't come at all. Very disappointed and will not use them again. I called them to discuss but no one ever called me back.
Response from Keltom Gutter Services
"I checked our records regarding Ms. [Member Name Removed] gutter cleaning on December 22, 2015, the technicians did perform the service and she may be mistaken that her husband was home that day. Our techs were there for 50 minutes and left a door tag per procedure. Ms.Barnes did not notify us that there was a problem with her gutters a month after the service was performed. The office is fully staffed and the phones are answered when someone calls. If we receive a call stating there is a problem we will send our field representative to look at the issue per standard company policy. The customer is always notified of our assessment and resolution."
CYRUS K.
Mar 2016
unknown
Shozo M.
Mar 2016
unknown
Debra C.
Feb 2016
unknown
David K.
Jan 2016
unknown
Hollister S.
Dec 2015
unknown
David K.
Dec 2015
Unfortunately, it turns out Keltom Gutter Services is just another flaky contractor. If you are concerned about follow through on appointments and good customer service, I would look elsewhere.
I had my gutters cleaned by them twice in the past and thought I found my long term solution. But they let me down big time this fall. They failed to show on 2 different occasions and instead of apologizing and making good immediately, they are arrogant and saying I must have spoken with another company. They are the ONLY company I called about gutters this as I had a "contract" with them and referenced it both times, which they acknowledged both times. I spoke with the same guy. I distinctly recognized his lack of warmth or anyone who should ever be on the phone with a customer. I am very organized and clearly they are aren't so for them to try and turn it around is disappointing. Thankfully there are many other options for this service.
I had my gutters cleaned by them twice in the past and thought I found my long term solution. But they let me down big time this fall. They failed to show on 2 different occasions and instead of apologizing and making good immediately, they are arrogant and saying I must have spoken with another company. They are the ONLY company I called about gutters this as I had a "contract" with them and referenced it both times, which they acknowledged both times. I spoke with the same guy. I distinctly recognized his lack of warmth or anyone who should ever be on the phone with a customer. I am very organized and clearly they are aren't so for them to try and turn it around is disappointing. Thankfully there are many other options for this service.
Response from Keltom Gutter Services
"We did clean this customers gutters twice once in April 2014 where he used the $15 OFF Angie's List coupon. In May 2015 he did call for a cleaning and used the PROMO coupon which gave him the same price as in April 2014. He signed a service agreement for service in late Nov 1 time a year and used the $20 OFF coupon provided. He received his postcard reminding him we were coming to clean his gutters in Nov. and called the office Nov. 27, 2015 to change his service agreement to have his service performed in late May only. We made the change to his agreement per his request. He then called 12/8/2015 to say that we did not perform the service and he cancelled his service agreement. Maybe he wanted another coupon."
Brian C.
Oct 2015
Initially was only supposed to replace one portion of the gutters on the back part of my garage. The technician then let me know that there was a rotting board beneath the gutters that needed to be changed . Charged an extra $104 but let me know before hand. The work ended up not holding; the gutters still leaked rain onto the garage. I had to get a different company all together to complete the work. However, the gutter guards held up just fine.
Response from Keltom Gutter Services
"After this work was performed to the customers satisfaction we did not hear from him that he had a problem. The work was performed over a year ago, and we do offer a 1 year guarantee on the workmanship. This past winter was severe with ice and ice damming. We can not guarantee against weather related damage."
T. S.
Oct 2015
unknown
James P.
Sep 2015
unknown
Carol R.
Sep 2015
They arrived and took a look at the gutter. The guy on the roof reported it was a 30 minute re-pitch of part of the gutter. The 2nd guy called in to the main office & reported a 30 minute re-pitch job. The price came back around 240.00. I was okay with this and agreed to do the work.
The problem was it didn't take him more than 10 minutes to re-pitch that part of the gutter. They bill at $55 for 15 minute increments. I felt he over stated the time it would take. and I paid $55 dollars more than I should have.
I was not given a receipt but told they would email me the receipt from the office. I had hoped to see on the receipt that the job was adjusted to reflect the actual time it took to do it. I never received an email or receipt. I only know the full charges went through from monitoring my credit card account.
Irene N.
Sep 2015
unknown
Stephen D.
Sep 2015
unknown
Tiffany M.
Sep 2015
GREAT service provider. Beautiful gutters, very punctual, very competitive price. I wish all service providers were this great.
Alexander S.
Aug 2015
They did a good job, punctually and with no surprises.
Licensing
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FAQ
Keltom Gutter Services is currently rated 4.4 overall out of 5.
Keltom Gutter Services accepts the following forms of payment: CreditCard
Yes, Keltom Gutter Services offers free project estimates.
No, Keltom Gutter Services does not offer eco-friendly accreditations.
No, Keltom Gutter Services does not offer a senior discount.
No, Keltom Gutter Services does not offer emergency services.
No, Keltom Gutter Services does not offer warranties.