Founded 1994 • With Angi since January 2006
Service Provider ResponseI object to what is being said by [member name removed]. In the beginning the salesman, John Foyle, who is a class A salesman went to the job and the carpet was still down over top of the concrete, so we were unable to see the condition of the concrete in the Family Room. When our laminate installer Dave went out to the job the carpet was pulled up and the floor was exposed. He spoke to [member name removed] and called the store to let us know that there was a slight elevation in the floor that was less than an 8th of an inch between two concrete slabs. At this time, it was explained to [member name removed] that the whole floor would need to be leveled to make it a perfect installation. Some springyness in the floor is not uncommon with laminate flooring due to laminate being a flexible product and sub-floors have various pitches throughout the room. The area they are speaking of is next to a closet, not in the middle of the room. Soon as we were notified of the issue we sent our installer to the home and he spent 3 hours ripping up the flooring and patching a 2x10 concrete area, which improved the floor by over 50%. We are willing to come back out anytime to make this floor better. We are willing to reinstall the floor, if the customer gets the concrete leveled out, prior to reinstalling the laminate. The springyness is within industry standards. The [member name removed] have been pushing for new carpet, and not allowing us to try and correct the problem that was not created by us, but created by the unlevel concrete that they were aware of before installation began. As for the molding, the 1st molding did not stick due to the area it was installed in, which had oil stains and didn't allow the liquid nail to cure properly, and the 2nd molding was a new ordered piece, but if they would like us to change it out, we can do that. We do appreciate you and your family and hope that you allow us to resolve this laminate issue, requesting a free carpet is unacceptable. Barton Carpets Management
Service Provider ResponseHello [member name removed], Thank you very much for taking your time to provide us with your honest feedback. We are glad that we were able to assist you through the experience of purchasing new flooring. The owner of Barton Carpets, John Barton, has been in the business for over 30 years and is very knowledgable. Tom is also someone that has been doing great work for us ever since we've been in business. We will let Tom know about the wonderful feedback you had for him! Thanks, Barton Carpets Management
Service Provider ResponseHello, We would like to thank you for taking the time to provide us with your honest feedback. We take a lot of pride in what we do and always love to hear positive results in our work. Our staff is a very knowledgable in this business. Also, yes mistakes are made once in awhile BUT if one is made and brought to our attention we will do everything and anything in our power to make it right. Its comforting to know people understand that. Thanks again for your time. Best, Barton Carpets Management
Service Provider ResponseHello [removed member name], Barton Carpets would like to thank you for the positive feedback from the job we did. The sales woman that assisted you was Carolyn who has been selling for over 20 years. Were glad the job came out just as you wanted and was a nice experience for you. Hope to see you both again in the future! Thanks, Barton Carpets Management
Service Provider ResponseHello [member name removed], We are very sorry about the experience you had with the installers. We have had a meeting with the crew that went to your house and this will not happen again in the future (to any job that this crew does). Thank you for giving us the chance again to make your carpet right. We will never leave a job undone and a customer unsatisfied. Next time you use our business again we will be sure to impress you! Best, Barton Carpets Management
Service Provider ResponseBarton Carpets is very sorry for any inconvience this job has caused to you & your family. We have been in business for over 22 years & have provided service for over 3500 customers per year. Generally all of our customers are satisified, however there are times that the delivery is not as smooth as it should be, and for this we are sorry. In the case of your job, the salesperson had some serious unexpected medical conditions that took her off of this job & away from work for a few months. The installers we choose for your job are talented hardworking clean and professional, but they experienced diffuculty at various stages of your job, which we did resolve and correct. The owner, John Barton, made it a priority to resolve the issues concerning your job. Once the issues on the job began, the owner came out to the job serveral times to resolve any issues. Again we are truly sorry and would like to apologize for any issues or inconvience this has caused you & your family
Service Provider ResponseHi. I am sorry we have not respond to your email, we have not received the an email request from. If you still need you are still in need of services please contact me @ (856) 933-3500. I apologize for any inconvenience this has caused you.
Service Provider Response2 years ago this transaction was made whole in 2009. The problem was resolved and all parties were made satisfied.The job period of dissatisfaction spanned 3 months, but 2 of those months the customer was unavailable (due to work and vacation) so we could not correct the situation. A few points to be made, because Barton Carpets is a quality company that delivers honest, reliable, professional service everyday and backs it up. To begin with the customer chose a wood floor over a laminate floor even though we did suggest a laminate floor would be better with the dogs. 2nd, the step issue was created by the dogs going up & down the steps after we had installed them the first time. But still, we took the time to go out and make corrections. In the end, we replaced the steps with new treads and they look wonderful. We also addressed any other minor issues that the customer had. And finally, we decided to give the customer all monies back, compliments of Barton Carpets, for any aggravation we may have caused them. And to this day they still have ownership of a beautiful wood floor.
Floor Coverings International proudly serves homes and businesses throughout South Jersey & Bucks County PA. We provide an innovative and efficient approach to designing, buying, and installing the flooring products that our clients rely upon. We stock a vast array of flooring in our warehouse as well. We are a full service "one-stop" company. We will provide and install your flooring. We do not install materials purchased elsewhere because when you purchase from us, we not only back the manufacturers warranty, but we guarantee our installation! We do not offer repair services.
In 1987, Joe Stark purchased his first professional carpet cleaning franchise. Over the next few years he expanded his carpet cleaning company to include 7 franchises which were all open 7 days a week. Joe made the decision to downsize in 1993. No longer employing others, he was able to clean for each client personally, ensuring a job well done. During this time of change, Joe, along with a team of chemists, developed his world-famous Proprietary Citrus cleaning solution, which is now known as "The Citrus Carpet Cleaner". Joe Stark (the owner) does all cleaning personally. All work comes with an Iron Clad 100% Money Back Guarantee. Cleaning products are Organic and Eco-Friendly. We are rated A+ and Accredited with the Better Business Bureau.
2022 Super Service Award
We are willing to go beyond our clients expectations for there amazing loving home. We believe in working with our home owners and taking care of there projects with love and passion.
2022 Super Service Award
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Barton Carpets & Floor Covering is currently rated 3.8 overall out of 5.
Barton Carpets & Floor Covering is open:
Sunday: 12:00 PM - 4:00 PM
Monday: 9:00 AM - 8:00 PM
Tuesday: 9:00 AM - 8:00 PM
Wednesday: 9:00 AM - 8:00 PM
Thursday: 9:00 AM - 8:00 PM
Friday: 9:00 AM - 8:00 PM
Saturday: 9:00 AM - 6:00 AM
Barton Carpets & Floor Covering accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Check, Financing Available
Yes, Barton Carpets & Floor Covering offers free project estimates.
Yes, Barton Carpets & Floor Covering offers eco-friendly accreditations.
No, Barton Carpets & Floor Covering does not offer a senior discount.
No, Barton Carpets & Floor Covering does not offer warranties.
Barton Carpets & Floor Covering offers the following services: Area rugs. Laminate floors. Carpeting. Specialty floors. Ceramic/porcelain. Vinyl/resilient. Cushion/padding. Wood flooring. Fibers/treatments. Flooring accessories. Installation materials. Carpet cleaning.