Top Hat & Tails Corp Professional Chimney Services

Don’t ever use this chimney service. Robert Harris was not honest. We asked him to do a full camera inspection for our chimney in Jan. We paid him cash. We trusted him bc it was recommended by our contractor. Robert never gave us the receipt. He said he will send us the full report. Almost 2 mths no reports. We confronted him, he said his camera first time didn’t work. He came back, took more pics. Finally we got the report, he said everything in our chimney is bad and unsafe. Our chimney was never cleaned which is not true. It would cost us over $20,000 to fix it. Mind you, we have had another chimney co. cleaning our chimney every yr and everything was fine. We thought our normal co didn’t have camera inspection. That’s why we used Robert. Robert is also a weird person. Before he left our house, he asked if he could have one of our oranges. The bottom line is you better be careful if you do decide to use Robert’s service. Terrible service and terrible person!

They were on-time and thorough.

They were on-time and completed the work well and at the agreed upon pricing.

I cannot recommend Robert more highly! We hired him to clean our chimney, but after he carefully inspected it, he said we didn't really need it. He showed us a (free!) way to get rid of the smoke smell after a fire. What a great guy!

I would hire them again. They explain the situation and gave me options. I think they were very fair.

They were fantastic! Arrived on time, were professional and courteous and cleaned up after themselves. I would hire them again.

A+ service! Quick and efficient, just do the job right, cleaned up all the dirt in the Chimney and the furnace can run without any issue.

The man/ owner was punctual and pleasant. He alarmed with his opinion of the condition of the fireplace, chimney and furnace. I was frankly overwhelmed. It has been over two weeks and I have not received the written report. I had another certified inspector repeat the inspection and was told everything except the liner from the furnace was safe. It was a very different report. I was alarmed by the findings of the first inspection needlessly !!!

These folks have been cleaning our chimneys for over 20 years, and we've never had a single problem. We look forward to seeing them each autumn!

Very punctual, timely and extremely personable. Did a thorough job of the inspection. But his estimates of the cost to repair were way higher than we got elsewhere. In retrospect, for inspections, one should hire a firm that ONLY does inspections. Too much probability for conflict of interest, if the firm does both inspections and repairs.

Bob was very helpful trying to figure out the problem with our flue and cap.  He used a camera to take pictures of every thing so that he could show us the exact problems we had.  I felt very comfortable that the repairs were really needed and in fact after that, our problems disappeared.  Best of all he had the parts he needed in his truck to fix it right then and there.  He arrived on time and got straight to work with his assistant.  Very happy with the service provided.

No nonsense, got it done, did a great job and we'll call again next year.  Don't remember the exact date but sometime in the summer. The cost is approximate but not more than $100.00. I may have used a coupon so it was likely less.

Overall service was good. Bob the owner was very approachable and answered all questions and leaned a lot about my chimney

This service started of good. Showed up on time and did a thorough inspection of chimney and heating system. Took pictures via camera in the chimney the detailed problems inside.? Where this service failed is that its been 7 weeks and I have not received a report that I can use to start repairs. I have emailed and called frequently and there has been no response. ?To make matters worse, he hit on my wife and asked for donuts that were sitting on the counter.? I would never recommend or utilize this service again. ?It was a wasted $119.00.

Our furnace was not functioning properly and we were told to check the flue. ?The weather was turning cooler and we called Bob at Top Hat and Tails. ?The next day he found time in his busy schedule to show up at 8a.m. on a Saturday morning to check out the gas flue. He did a cleaning of the flue and educated us on some issues that might be causing the heating problem. He stayed to do a sweep of our fireplace. ?We were pleased with the work and would certainly use his services again

unknown

unknown

These guys are great. They show up on time, they clean the chimney, they advise on any prospective issues, they leave no mess. I don't recall what they cost, but I did not feel it was unreasonable.

Our furnace repairman determined that the blockage needed to be removed before they could restart the heat.  Other chimney service providers told us of a wait for several days which would've meant no heat in January.   Top Hat & Tails was able to come at moment's notice - that was the first gold star.  The 2011 repair of the chimney by another vendor had been improperly done and created blockage much greater than I could imagine - Bob, the owner worked inside and outside in freezing temperatures, removing bag after bag after bag of soot - another gold star.  He worked tirelessly and effectively for over 4 hours to get the problem resolved and the chimney back in working order, ready to go in just over 5 hours from my first call - how good does it get? All the while, I was given updates on their progress, the work he was doing and why they were doing it.
Finally, after a thorough clean-up, Bob once again reviewed the work and the welcome results.  AND for above and beyond service, he showed me yet another furnace issue, not related to the chimney, that I should (and will) be attending to.
Who bothers to think about their chimney except when there's a problem?   I can guarantee that I will use his service on an annual maintenance basis - I could not be more pleased with this company and its service, and he has well earned my trust and my loyalty.

unknown

The day fo the service was fine. He swept the chimney and performed the inspection. There are a lot of problems with my chimney and I know we need to get them repaired. The inspection and sweep was to get an estimate and get a better idea of what needed to be done.
He did his inspection pointed out some problems and said he would get us an estimate soon. It took more than two weeks to get a copy of the estimate and he promised he would provide photos of the problems as well. He never provided the photos and has not responded to additional requests for the photos.
I had some questions about the estimate and after he responded to the first one, he has not responded since.
This is a complicated and expensive project and I am trying to compare multiple opinions on what work should and shouldn't be done. He stopped replying to my questions so I guess he doesn't need the work -- which is a shame for him because he probably would have gotten the contract. He was very polite and professional, but I need someone who is responsive to do a project this large.

Quick, clean and efficient. Definitely go with them again in the future.

unknown

I called these guys this morning, and they managed to have an opening to help me today, within two hours, actually. They were punctual and responsive and did a bang up job sweeping my chimney. The owner, Bob, was very sociable and chatty and in general a delight to work with. He raised the bar for contractors. All other businesses pale in comparison. I also asked him for quotes on chimney caps, which he said he'd get to me later, but overall Bob and his team were great!

unknown