Pitstop Appliance Repair

"We are sorry to hear you are not happy with our service. Here is our viewpoint- The refrigerator showed different symptoms and behavior at the initial diagnosis appointment than it did the next time we returned. Unfortunately that can happen sometimes, and as a doctor you should understand that. Making the situation more difficult was the fact that we originally were talking with the wife on the first appointment, but the 2nd appointment was the husband- so he was not there to see what the unit was doing the first time, nor hear the technicians explanation as to what the machine was doing and why. 2nd hand information and he said / she said helps no one. You say- "- we would have written a good review if he tried to fix it, couldn't, explained the issue and left" yet that is exactly what happened- we removed the part, told you your compressor had failed, did not charge you, and left. We ate the cost on the part, shipping, time, fuel, and wage. We did the best we could with what the situation was. Unfortunately we feel you are rating us on emotion instead of facts. We have many thousands of happy customers.. it is a shame that most people only take the time to write a review when they are not happy."

"Hello. if you had any questions or concerns, you should have contacted us before leaving a bad review. Your refrigerator condenser coils need to be cleaned, not just the grate cover. To do that on your unit- the unit MUST come out of the wall and the lower rear cover removed. The coils are located behind that cover. Use this video as guidance- [Hyperlink removed] Here is the parts breakdown of your model # to prove that your unit uses the same style of coils in the rear of the unit and the technician was correct- [Hyperlink removed] The technician would have done this except your fridge was trapped in the wall cabinets due to the tile floor improperly installed. The only 'tools to move your refrigerator' in this situation would be- a hammer and chisel to break your floor tiles! You said you would take care of it yourself, had spare tiles and that your buddies were coming over later and you would have them help you get the tile removed and the refrigerator out. Nothing further was possible to be done by the tech since your unit was inaccessible. If you still thought something else was wrong with it after you freed it from it's location, you should have contacted us and we would have sent the tech back out once the fridge was out so he could get to the back of it."

"Thank you for taking the time to write a review. We try our best to provide a great repair experience. In case anyone is wondering, here is a YouTube video that shows what is involved when replacing a drain hose on a washer like yours- [hyperlink removed]"

"Hello, You had a rotted hose causing the leak. We advised you that this was not a common problem so we didn't carry the part with us, and that we would do the research and email the quote later that day- letting you know how quickly we could get the part and what it would cost. It was suggested to you that in the mean time, so that you could use your washing machine, you could remove the hose and simply cap it off with a rubber plug available at a hardware store. We let you know that the machine would work fine capped off and that if you desired, you could just do that and not have to spend the money for us to order and repair by replacing the hose. We mentioned to you that if you didn't see the estimate in your email, to check your spam folder as some times it goes in there. Did you look there? We emailed you the repair estimate the same evening, and resent it again the next day. We never heard back from you. You say that you called, but you never left a message. You also could have emailed us, but you never did. We would have been more than happy to repair your machine for you, but based on our conversation at the house, it seemed like you were going to cap off the hose. We never heard back from you after sending the repair quote twice. Our suggestion about the capping was NOT because we did not want to do the repair for you. It was helpful advice about how you could save money and time by a quick simple solution. As a business, we stand behind our repairs- so we only use factory parts and repair the machines in the correct way. But if there is another option for a customer that they can do themselves..we discuss that with them, but explain that repairs like that aren't something we can do as a business."

"Hello, according to our records we were only at your house 1 time- Oct 8 2014. We never heard from you since. If you have a concern with our diagnosis, you should have contacted us, not wait 8 months then give us a bad review. At the time of your appointment, your complaint was that the water was not dispensing from your door. It was determined that the water line built inside your freezer door was frozen. The tech disconnected the line at the fitting on the bottom of the door, and when you activate the switch on the door, the water came out of the line. The switch, wiring, and water valve all performed as they should. There is nothing else between the fitting at the bottom of the door and the dispenser, just a couple feet of plastic line. The only reason the water would work at the bottom, but not come out the top is if the line is frozen. This is fairly common, we see it on many brands of refrigerators, especially if the customer turns the settings too cold. Since this is a sealed door and the line inaccessible, you were advised that the only way to clear this ice obstruction was to defrost the unit. We stand by our diagnosis. Thank you."

"Thank you for taking the time to leave a review. Again we apologize for not catching the mistake from the part distributor. For record- the time was not 2 weeks, it was 8 business days after we placed the order. We are closed on the weekends. Thank you."

"We are happy that you were able to resolve your issue with the wiring. We feel it is unfair to give us a bad rating on price, when all you paid was the service call- which you admit you were aware of and agreed to in advance. Just like a doctors office visit charge- and they don't drive to your house!"