PROPERTY SERVICE

Scheduling issues.

I purchased an Angie's Llist Big Deal for a new roof at a cost of $699.  The roof was started on a Monday in April and I was forced to issue a complaint to Angies List to get the roof finished on the following Monday.  Unfortunately the roof began leaking on September 6, 2014.  I tried to reach the contractor via text message and phone message.  I received no response.  I had some difficulty reaching Angies List as they do not answer their direct phone lines and you are forced to leave messages or e-mails.  I finally had to get a contractor to estimate the work.  The job will cost $2,407 and all of the work was covered in the original estimate for this job:
1.  Leaking skylight repair
2.  Installation of a Ridge ventilation system which was included in the original deal and is a code requirement.  In addition, the lack of a Ridge ventilation system would void the shingle warranty. 
I can no longer wait for Angie's List or this contractor.  My first experience with Angie's List has been a disaster.  When this roof is repaired, I will have paid far more for the job than I would have for even the highest priced estimate I received. 
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unknown

The work was never completed.

STOP- READ THIS
This was "the most painful experience" I have ever had with a contractor. My home is a beachfront property & needless to say, of considerable value. We contracted with Steve Fisher of Property Service of Avalon for the paint job in late August 2013 for an estimated 10 days of work barring any bad weather. The 10 day job was finished 3 +months later after much prodding by myself. I have owned 20+ properties and have never experienced such a run-around and unprofessionalism from one person as I did from Steve Fisher. 
It gets worse...
The paint started to peel over the winter! Steve had promised to fix the problem, as we have a Warranty,but he no longer returns my calls or email.
1) I visited the address on his invoice and discovered a vacant lot. You have to be kidding!!!
2) The payment I made was to another person, not his company name. (shame on me, as I thought it was a partner)
3) On Feb. 18th,2014 he "promised" that a Sherwin Williams rep would visit my home for advice. Still no visit. I also suspect he did not use Sherwin Williams Paint. Another deception.( sorry Sherwin ).
My house is ruined & will cost a considerable amount to remedy. I will seek legal action.
The time & aggravation this has cost me is non-refundable and that what upsets me the most.
My objective is to warn everyone to AVOID THIS CONTRACTOR .

I contracted property services in December and after a visit to look at the work we agreed upon a scope change outside of the amount paid for the big deal.  I paid half of that and as of today, April 15, 2014 nothing has been done.  I have had contacts back and forth, but they have not responded to any attempts to make contact since mid March.  Angle's List has entered into contact with them, and they have not responded to them either.  The matter is now in small claims court.

Never called back after leaving 2 messages. To me that's a red flag and would not use in the future.

I purchased the Big Deal in August. We set up several appointments since then, which he never showed up for. I called to check after the first two and he explained he was very busy and to be patient with him. He was always very nice and professional, but he missed another few appointments and hasn't gotten back to me.

The quality of work exceeded our expectations. We would highly recommend.

Job went great they showed up on time answered all our questions everything was perfect. We will be hiring them to do some exterior work in the spring.

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Communication was really good with the vendor. Unfortunately, he said that they were busy and they are booked for the next three months. I couldn't wait that long for the service to be performed. Very nice Gentleman and wish if the deal would have went through.

Contacted provider they stated they would call between Christmas and new years and never called. They said they would be out by 2nd or third of January but did not call. I have now hired other providers to complete the work.

I bought service Dec. 8, 2013, through Angie's Big Deal. After 3 emails and a phone call Dec. 13, Property Services refused to schedule a date to perform the contracted service, so I asked Angie's for my money back.
One red flag in both the vendor's second email reply and the phone call is the vendor, Steve I think he said is his name, lectured me about what a customer is mandated to accept.
In the case of his claim that the way Angie's Big deals works is that NO vendor  starts handling Angie's purchases until after that promotion ends, Angie's customer service told me that's not an element of deal contracts. In fact, I've purchased other Big Deals from contractors who emailed and called within a day or two, scheduled my work as soon as I wanted and performed excellent work.
The good thing I learned is that Angie's doesn't release the money to the vendor until the work is done, so I won't have to go to court to get my money back from the contractor, as so often is what it takes in New Jersey..
In the three email replies from [email protected], the person writing did not identify himself. The first email informs only, "We are booked untill mid January what was the time you wanted to get work done. Thx Property Service"
When I replied that a portion of the work needs to be done as soon as possible but the rest can be put off until later, I received, "Im sorry but this deal cannot be split into two different times of service. We come as a two man team for two 10 hr days or two men two and a half days to total 40 hrs. I sorry you have had to deal with a few bad contractors but any good company is usually booked for a few weeks as we are. If this service is an emergency and cannot wait untill mid January or late January I would suggest getting a refund and hiring someone who works by them self or just isn't busy as we are. Thx Property Service"
When I replied saying I would ask for a refund if he couldn't give me specific dates for work, he replied '.. this deal runs untill the end of December. When any company runs a deal they don't start booking any of those deals sold until the big deal ends. I will do my best to get to you asap if I have a few days in the beginning of January I will let you know."
I had noted to the vendor that I felt as a prepaid customer with a June expiration deadline on my end, I should be able to get at least a specific agreed date for service wtihin 30 days.
Steve called me this morning, at first it seemed to salvage the purchase. But all he had to say was more of the same lecture about how he thinks Angie's Deals work and what I must accept. When I mentioned that, in fact, the law requires vendors to provide a product or service within 30 days of payment unless another specific date is agreed upon, he responded, "You're ignorant."
His email and conversation kept referring to "bookings," which I pointed out that by definition means specific dates reserved by both parties. He got angry and scolded me for not accepting the vague mid-, late- and early January (depending on which of his email replies I might rely on for his word). I told him further that if HIS scheduling process, as it appears, did not allow me to pick a Tuesday and Wednesday (my days off), my employer would require a leave request from me at least two weeks ahead  He refused even to be bound by that.
He also claimed he had until June to show up to do the work, referring to the Deal expiration, and seemed to imply that if I didn't ingratiate myself to him he could put me off until June instead of maybe getting my (prepaid) work done in January, if he has time.
He continued to lecture me about some of his jobs going long so he never would commit to a date until the last job was done. I told him I didn't want to hire a company with such poor business management and said goodbye. He was continuing to berate me to get in the last word as I hung up.
Perhaps he'll learn something positive from his experience or perhaps not. Different people and jobs have different dynamics. For me, I purchased service through Angie's deal expecting prompt and punctual professional service, as has been my past experiences with other Angie's vendors, but I didn't get that with Property Services of Avalon, NJ.

Dennis is very passionate and devoted to his work. I had a quote from another painter and while Property Serv was slightly higher, I felt that I'd get the best quality job and was correct. He also installed backsplash tile and helped me to make the proper selection in terms of the pattern. I'm sure that I'll use this company for work in the future. Would highly recommend.

Everything worked out well as promised

Dennis and his team member did a very professional job in painting several rooms in my new home. Took about a week, but at the end of each day they assured that the particular area that they were working on was clean. Dennis has a good eye for color combinations, so if you have selected your colors yet, he can offer some tips. Overall, very pleased with the work and would certainly recommend.

The job went great from start to finish. Property Service was very easy to work with and seem to really care about us getting the best service. We will be recommending them to our family and friends.

We had been getting estimates from several companies. All above $10, 000 and it just wasn't in our budget. After finding Property Service on Angies List we called them and the owner was able to look at the job the next day. He was extremely professional very polite and very knowledgeable. After talking to him we were ready to hire him on the spot. He gave us the estimate the next day and we hired him and his company to do our roof and a few handyman jobs. We were able to save sereral thousand dollars in put that into the interior of our home. We would highly recommend hiring Property Service.

The owner is very professional and communication was good. We were just unable to complete the deal. I would recommend this contractor to other individuals.

Great.

We our extremely happy with the pride this company takes in every aspect. They were very knowledgeable in all home remodeling projects which is why we chose to hire Property Service. We give them over a dozen jobs,which we keep adding to the list and they handled every job perfectly. We will be hiring them to maintain our property's throughout the year.

The workmanship is perfect. The company gave us a start date and a finish date and was on time every morning. We would recommend hiring Property Service they handle all your home improvements. Very polite crew very knowledgeable and just all around great company.

Our house looks great. We are 100% satisfied and will hire them for any future jobs.