DELAWARE VALLEY SEPTIC INSPCTN

I would use them again in future.

We scheduled and paid to have our septic system pumped - which the vendor did do. The service was performed several months ago and from time to time we smell something in the backyard. The weather this winter was very harsh and thus we were not in our backyard very often due to ice and snow. My husband called and left several messages over the winter but received no call back. As the weather has improved recently, we have been outside more and still have the smell in the area of the lid to the septic system. After several more attempts to reach Delaware Valley septic by phone, I finally reached Steve, Jr on April 22nd. He told me that someone would stop out Thursday April 23rd or Friday April 24th in the afternoon. He was not able to give a specific date or time. I asked that they call prior to coming so I could meet with the technician. . I asked to be present so I could ask some questions or dig off the 2? of dirt that cover the lid, which we had to do for the original service. I was home both days, all day and no one came to the house and no one called in advance. I called again on April 29th and left a message asking for a return call and an update on when someone could come by to investigate. On April 30th Debbie called me back, provided no response, or future date/time that a technician. I played phone tag with Debbie until May 6th. Each time when leaving my message, I asked her to provide information when she called back regarding my issue, but each time there was nothing except her phone number. On May6th I spoke with Steve Sr., who was clear to say that I didn?t speak with him earlier and abruptly passed me to Debbie without so much as a ?hold on please?. The conversation I had with Debbie was inaccurate, unprofessional and in my opinion unreasonable. Debbie stated that someone did come to our house and he (the technician) thought the smell was coming from our neighbor?s house. A comment so ridiculous based on the location of the neighbors house and septic that it?s hardly worth repeating but I guess that?s what her technician told her. I questioned what or how much he ?checked? because the ground over the lid had not been disturbed. I asked if he knew where the lid was? Was he the same technician that performed the service? No answers were provided. I was expecting that when the technician checked that he would actually inspect the opening to the septic tank to see if the lid was not on correctly. She said someone was out ?last week? but she wasn?t sure of the day. For reference, last week the dates were April 27th ? May 2 the week after Steve Jr. told me they would stop. Then she asked me ?well when did we service your house?? This made me realize that she hadn?t really taken my issue seriously as she didn?t even look up what they did or when the service had occurred. For the next several minutes all she did was say it?s not their issue and if I wanted them to come back I had to pay $275 per hour. I have to admit that the volume of the conversation was escalating and I told Debbie that I didn?t call to get into a fight. I simply wanted them to find out what was wrong and if it was as simple as securing the lid to fix it. The simple fact is the backyard didn?t smell before they came and now it does. There was no mention of any issues when the technician was here. At the time of service, the technician even went so far as to say that everything ?looked very good?. I asked him if we should use something like Rid-ex and he said ?no, keep doing what you are doing, everything here is good?. It has been a few months, but due to the weather we haven?t been outside. For further clarification, we have had no other work done, no landscaping, or anything to the area in question. I would never recommend this vendor to anyone. They clearly don?t care about their customers, the level of service that they provide or their reputation.

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They were very patient and professional on the phone, and explained everything to me, since its my first time having a septic tank pumped (never owned a home with a septic before). They told me what to do ahead of time, and the process. They showed up when they said they would, called when they got there, and went to work even though I was not home. The gentleman doing the work was courteous, and professional. I would use them again, and recommend to anyone needing a septic pumped.

The workers were friendly, professional, on time and did the work very thoroughly. They also provided a Senior discount. We will definitely use Delaware Valley Septic again.

They were very professional and did a great job from my initial phone call to the completion of the work. It's a family owned business. Debbie who manages the office was responsive and very helpful.