Overall, this was a horrible experience.  Policy is policy, but they wouldn't even give me a store credit. Last night, I worked with Jill, because Amy the manager wasn't there. Jill told me that "Nobody told you to come here to return this." . They said bottom line, I could not get any money back or store credit.  I couldn't believe what was happening. I felt terrible, because the Complaint Department advised me to return to the store. However, the associates in the store were so unwilling to work with me.  They never apologized, just made me feel completely unwelcome. At this point, I know I won't get my money back.  But I want to ensure nobody else gets ripped off by this particular store.  I want to do everything I can to stop people from shopping at this particular store because how they handle their return policy.