About us
Team Vinyl & Roofing is a full service residential local roofing and siding contractor, in business to create the best possible home improvement experience for our customers. So when its time to replace, repair or install a new roof, gutters, windows or siding, when you want to add a new deck or other home improvement, we hope you ll give us an opportunity to serve you. With Team Vinyl & Roofing having direct contact with homeowners during all phases of a project, starting with evaluations, demonstrations of the numerous choices, installations and a final walk through, the recognition of our professionalism is what makes us grow solid in this competitive market. We remain proud serving our customers with the highest quality of products and services in Southern VT and NH sense 1985 and have been operating our family owned business from Hinsdale NH, our same home town, since day one. If you are planning a home improvement project, let our family help yours.
Business highlights
Emergency services offered
22 years of experience
Services we offer
New Construction, Roofing, Seamless Gutter Installation, Vinyl Siding, Window Replacement
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.18 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 63% | ||
| 13% | ||
| 0% | ||
| 0% | ||
| 13% |
Filter reviews by service
Showing 1-8 of 8 reviews
Amity H.
Feb 2019
After careful consideration, I hired Team Vinyl to replace my roof last September. (email dated 9-7-18 confirming *go ahead*) They agreed to begin work on October 29, 2018 (signed contract 10/1/18) The contract stated: *all dates may change depending on the weather*. I completely understood that I would need to be flexible and it was a rainy fall so even expected a delay. However, as we approached the date of potential install, I contacted Mr. Porter to see if we were on schedule. I was not concerned that I had not heard a word since confirming my color choice earlier in the month. The day that the install was tentatively scheduled, I got a response to the email (days after I had sent my inquiry to see if we were on schedule) saying that they had a job that was taking longer than expected and would not be on schedule. I asked for a potential date of install, as I was worried about the approaching cold. I was told, (quote taken from Mr. Porters email directly) *It would be definitely towards mid-December for a rough idea. I can count approx. how many work days to complete our present project, but not how many rain days mother nature sends our way and certainly has been the worst year I have seen for rain*. Okay, I was disappointed and explained that I was concerned about the cold install since I had read about installation under 40 degrees. He sent me a blog about winter install. I read it and responded, *Okay, well, please keep me posted*. He did state that *if I had someone who could do it sooner, he understood*. My response was *, of course, I do not have a back-up roofer on stand-by.* (I did not have any idea I would be needing one, obviously!) He agreed to keep in touch So, this was Now November 3, 2018. I waited patiently into December, hoping to hear from them any day. Nope, not a word! I inquired via email 1-10-18 *are we still on?* Nothing! Again, 1-17-19 I email, *Hello, I tried to touch base a couple weeks ago and still have not heard from you? Have you ghosted me? In November, on the 3rd, you said you would keep in touch. You had estimated late October then mid-December. No word and it is now mid-January. I am confused as to what happened. I also requested a quote on vinyl and have nothing on that. I would have appreciated it if you had been upfront if you did not want my business. I figured they would respond with something. It is now February 6, 2019, and I have still not heard a word. Frustrated, I am still without a roof. My confidence in this company is completely gone. The worst part is, I hired them, mostly because in the beginning, upon requesting a quote, they were the most responsive and friendly. I had read the review and I had even put a question out of Facebook looking for reviews. I was confident because I was told by a friend that they had done work for them and were *timely and professional*. The quote was similar to the other 5 quotes I got locally. I like to be thorough especially when we are talking 10K. I should hav
Response from Team Vinyl & Roofing
"Team Vinyl and Roofing Co. Customer; Amity H. [Consumer name withheld at their request] Hello Amity, I am very sorry if I've missed your email message or messages. I do check them usually on a day to day basis and would have certainly replied to you if I had seen them. I know some time has passed and I should have done a better job keeping you posted on how we are doing with are scheduled, but do feel I was being honest with you when we last had a conversation; we were unable to give you a starting date at that time due to the weather and the unforeseen damages we had run into on our present project and had emailed you; "I can't give you an accurate date when we can arrive but can let you know when were completed with our present project and ready to start your project." I also mentioned; "I do understand if you have another roofer to get this done sooner." When I mentioned another roofer, it wasn't that we didn't want your business, I thought it was the right thing to do for you at the time. This is a monster size 1800's renovation project for a Customer/State of Vermont funding we are talking about. We are now at the tail end of finishing and did have you next in line on our schedule. I know this has nothing to do with my job and should be professional at all times, but have lost my only son at the age of 27 recently and has clouded my judgment in time passing. As you can see from every other customer we have done work for throughout the web, who was kind enough to take the time out of the day to write us a review, have had nothing but nice things to say about our company. I do care about all my customers and normally put my all in taking care of business. I do want you to know I am truly sorry we couldn't provide the services you need as soon as we hoped, but do wish the best for you and your family. Respectfully, Jeffery Porter/ Project Coordinator"
Pauline B.
Jul 2017
The experience from the first call of inquiring about getting new gutters to the final installation was terrific. I can't speak highly enough of the company. Everyone that I dealt with was professional, courteous, and efficient. I'll definitely be looking to them to replace my roof in the future. Thanks Team Vinyl.
Samantha P.
Apr 2017
Very Responsive & they did good Job
Douglas W.
Oct 2016
Seamless Metal Gutters Installation
They delivered & Installed Today! Very professional and customer oriented. Work technicians were excellent. Very friendly and helpful. They answered all my questions and the finished work looks great!
Response from Team Vinyl & Roofing
"(consumer name withheld per their request), Thank you very much for taking the time out of your busy schedule to mention such nice things about our company. We also want to thank you for the recognition of our hard working team. Customers satisfaction always has been and always will be our main objective. Best wishes always to you and your family! Respectfully, Jeff/Team staff"
James L.
Sep 2016
This repair project turned into a roof replacement. They were very quick to find and patch the leak and then did an excellent job on replacing the needed plywood and doing the roof. I found them to have an excellent work ethic and a very concise written contract. They treated my house with care and cleaned up everything when they were done. We had a couple of issues that were discussed and handled very well by their foreman Chad. I would use this company again on any project.
Response from Team Vinyl & Roofing
"Hello, Thank you for taking time out of your busy day to write a nice review about our company and hard working crew. We appreciate the opportunity to work with you, and has been very nice to hear you are happy with our services. Customers satisfaction always has been and will always continue to be our main objective. We wish you the best......and thanks again for your business. Best regards, Jeff/Team staff"
James H.
Apr 2016
They did a fine job and cleaned up the area well after the work was completed.
Response from Team Vinyl & Roofing
"Hello, Thank you for taking time out of your busy day to write a nice review about our company and hard working crew. We appreciate the opportunity to work with you, and has been very nice to hear you are happy with our services. Customers satisfaction always has been and will always continue to be our main objective. Thanks again for your business. Best regards, Jeff/Team staff"
Joel S.
Apr 2014
Seamless Metal Gutters Installation
They did a great job for us. Their proposal/estimate was the most professional of all we received, they were fast, competent and courteous.
Rick G.
Mar 2008
N/A
I have been very happy with their work.
Licensing
State Contractor License Requirements
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FAQ
Team Vinyl & Roofing is currently rated 4.1 overall out of 5.
Team Vinyl & Roofing accepts the following forms of payment: CreditCard
Yes, Team Vinyl & Roofing offers free project estimates.
No, Team Vinyl & Roofing does not offer eco-friendly accreditations.
No, Team Vinyl & Roofing does not offer a senior discount.
Yes, Team Vinyl & Roofing offers emergency services.
Yes, Team Vinyl & Roofing offers warranties.