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Nebraska Home Appliance
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Appliance (Smaller Size) Installation and Replacement,
About us
Hometown Hero Appliance Repair (formerly Nebraska Home Appliance) is located in Omaha, Nebraska. Hometown Hero has been serving the Omaha Metro area since 1988. If you need appliance service now, we're on the way. If you've got questions about your appliances, call us to speak with a technician, our advice is completely free. Our services include Washer Repair, Dryer Repair, Refrigerator Repair, Range/Oven Repair, Dishwasher Repair, Microwave Repair Whether you have questions, need parts for a job you're doing yourself, or need emergency service our factory trained, courteous uniformed technicians will be there to help. You can also stop by our full-line parts store to get the parts for your do-it-yourself job. Call us today and put our 40 years of experience to work for you!
Business highlights
Se habla espanol
37 years of experience
Services we offer
Refrigerator, dishwasher, dryer, microwave, oven repair & dryer vent cleaning., refrigeration, washer, wine cooler
Accepted Payment Methods
- CreditCard
Reviews
4.8390 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 90% | ||
| 6% | ||
| 2% | ||
| 1% | ||
| 1% |
Showing 401-425 of 390 reviews
CARLA M.
Dec 2012
Overall, the experience has been good. They show up when they say they will, and their prices are pretty fair. What they have repaired in the past has stayed repaired.
Response from Nebraska Home Appliance
"Fair prices, on-time arrival, and what we fix stays fixed. These are things we really try to live up to everyday, so it's great to hear you commend us on this. Thanks for taking the time to review us. Please keep us in mind for future services."
CHARLES K.
Dec 2012
They did a great job overall.
Response from Nebraska Home Appliance
"I see that you've used us sporadically over the past decade on the dishwasher and washer. Thank you for your business and taking the time to review us."
Roger S.
Dec 2012
We used them twice, and each time they’ve been good. We didn’t have any problems.
Response from Nebraska Home Appliance
"Thank you for taking the time to review us, and thank you for your business. Please call again if you have any appliance issues."
Diane H.
Dec 2012
We have been satisfied with them. We are happy with their work and their response time. We are also happy with the people that work there. We have absolutely no complaints with them.
Response from Nebraska Home Appliance
"We really do love our technicians here! I'm glad you have been satisfied as well. Thank you for your business."
Tom G.
Dec 2012
Everything went very well. He took the time to defrost everything to get rid of the build-up of ice. He was very clean and showed up on time. It was a very nice experience.
Response from Nebraska Home Appliance
"It's a high compliment to hear a customer say that getting their refrigerator fixed was a very nice experience, and we appreciate the praise. We try to make it as painless as possible. Thank you for choosing Nebraska Home Appliance."
Nancy G.
Dec 2012
The service is working out pretty good. He was very helpful.
Response from Nebraska Home Appliance
"Helpful is our middle name! If you every have any more issues or even just questions, don't hesitate to call us. Thank you for taking the time to review us."
SHARON F.
Dec 2012
The service turned out fine.
Response from Nebraska Home Appliance
"Thank you for choosing us, and keep us in mind with any further appliance issues."
MARK B.
Dec 2012
They were very professional and did a nice job. The refrigerator was old and there was just no fixing it.
Response from Nebraska Home Appliance
"Thank you for your kind words. Sometimes you just have to throw the towel in, but we'll always give you honest advice when you need it. Thanks again!"
Darcie D.
Apr 2012
Water dispenser not working on jenn-aire frig. I also have reverse osmosis running to frig. repair guy came out and I explained that we turned off the valve under the sink in kitchen because we had a leak at the water dispenser on sink. said that might be reason my water stopped working on the frig...that it could be run thru there. I said "Turn back on aND check". so he pulled out the frig and messed with it saying that there was a kink in the line. I said then why did it work before and did you turn the water back on? He said yes. I went to valve under sink because he was on floor looking at frig. the valve was NOT turned back on. I turned it on, but he shut the valve to frig off behind frig and told me I needed to have a plumber come out and completely redo the valve outlet behind frig. At this point I just wanted him out because he obviously was not telling the truth. HE Pushed frig back saying he turned off the valve behind frig because he HAD to so it wouldn't leak all over house. There was no leakage before AND IT was not leaking at the time. I talked to reverse osmosis folks and they said not true. they came out and said just needed pumped up - RO had lost pressure to push to frig. I call NHA and told them to get back out there and turn my valve to the water BACK ON and they refused. talked to owner and he stated he could/would not because it could cause water to leak all over my floor because RO plumbed thru frig. Again RO people said was not true. So I paid and wasted all that time just to have these people do NOTHING AT ALL but turn off something that would have worked if someone knowledgeable had been called first. DO NOT USE !!!!
Response from Nebraska Home Appliance
"I'm sorry you weren't pleased with our service. Although we would have preferred to have completed the work and ignored the issue of the reverse osmosis system, in our professional opinion it is not safe to connect a refrigerator or anything with an electrically controlled inlet valve to a reverse osmosis system. The reason for this is that the water valve on the refrigerator has a working range of 20-120 psi. If the water pressure goes below 20 psi, the water valve might not turn off and can flood the freezer inside or leak water on the floor outside. I recommend you use a filter to keep the water pure at the refrigerator and do not connect a RO system to the refrigerator. While we want you to be happy and we aim to provide the best service ever, our primary goal is your safety. We have witnessed locally several claims where icemaker water valves failed to shut off and caused massive flooding. One case in particular happened when the customer was out of their home, and resulted in almost $30,000 of floor, subfloor, and basement water damage. Please feel free to contact me directly, and I will be happy to try to resolve your issues or answer any questions you have. Thanks, Todd Nebraska Home Appliance 402-399-0202"
Barry G.
Mar 2012
called from Nebraska Home Appliance and asked how the repair went. What's not to like!!!
Response from Nebraska Home Appliance
"Thank you for taking the time to leave this review, and for the page of happiness nomination. I'm glad we did a good job for you, and we look forward to serving you in the future."
Twilla S.
Feb 2012
They did the work and they cleaned up after themselves.
Response from Nebraska Home Appliance
"Member, Thank you for taking the time to give your feedback on the repair experience. We are pleased to have had the opportunity to serve you."
Debbie D.
Dec 2011
It went great. He knew just what to do, but the price was high. I asked him to come back. I found other companies that were 15% or so cheaper, but they would have taken more time ordering parts, etc. He had the right parts on the truck. So I called him back, and even though he came a second time, he applied the first service call to the overall bill, so it didn't cost me more.
After all was fixed, I had a minor question and he came back and showed me what to do, no charge!
After all was fixed, I had a minor question and he came back and showed me what to do, no charge!
Response from Nebraska Home Appliance
"Member, Thanks for leaving this review. I'm glad we were really able to show you the value of our repair service, and I hope you will call us the next time something breaks down. We really appreciate our customers, and try to give exceptional service."
Heather B.
Sep 2011
They were able to come out the same day and fixed it. The amount quoted was right on the final price. I am happy with their services.
Response from Nebraska Home Appliance
"Thank you for your review. I'm glad that we were on the mark with everything for you. Take care."
Brenda B.
Sep 2008
We had a brand new refrigerator delivered from a home improvement store. The delivery guys could not get the water dispenser/ice maker to work even though we had water coming from the house. Nebraska Home Appliance was the subcontractor to the home improvement store for their warranty service. The technician figured out the in and out lines to the water filter were reversed. He switched them and everything checkout perfectly. The technician was friendly and seemed knowledgeable. I would use this company again if I needed appliance repair that was not under warranty. I'm not sure of what their prices are like.
Response from Nebraska Home Appliance
"I'm glad were got you taken care of. It's frustrating when a brand new appliance isn't working. If you have any problems in the future, don't hesitate to call us."
SUZANNE R.
Aug 2006
I was very happy that they came out so quick to fix my washer. They were very easy to get a hold of and made it out the next day. They even covered it under warranty and I didn't think they would beings it was my fault, a necklace had gotten caught around the agitator. They fixed it very quick and were out the door.
Response from Nebraska Home Appliance
"Thanks for taking the time to review. Isn't it frustrating when a machine eats your socks or necklaces? Please call us if ever there is something else we can do for you."
Homeowner
Aug 2006
They looked at my washing machine and said the part that told my machine to go to the next cycle had burned out, so they fixed it. They got it fixed without any problems. They were very respectful in my home. They showed up on time and did a quick job.
Response from Nebraska Home Appliance
"Member, thanks for taking the time to review us. I'm glad we got you up and running, and our technicians treated you well. Please remember us in the future if anything else breaks."
Homeowner
Aug 2006
We have used them before and they came promptly so we knew who to call. The technician was able to fix it right on the spot in an hour and it's been working fine again ever since.
Response from Nebraska Home Appliance
"Member, thank you for calling us and trusting us to do this repair for you. I'm glad we met your expectation. Please let us know if ever there is something else we can do for you."
Licensing
State Contractor License Requirements
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*Contact business to see additional licenses.
FAQ
Nebraska Home Appliance is currently rated 4.8 overall out of 5.
Nebraska Home Appliance accepts the following forms of payment: CreditCard
No, Nebraska Home Appliance does not offer free project estimates.
No, Nebraska Home Appliance does not offer eco-friendly accreditations.
No, Nebraska Home Appliance does not offer a senior discount.
No, Nebraska Home Appliance does not offer emergency services.
No, Nebraska Home Appliance does not offer warranties.