Approved ProApproved Pro
Aksarben ARS
Heating and Air Conditioning Service, Water Heater Service, Drain Cleaning,
About us
For fast and exceptional service for all of your heating, cooling or plumbing needs, call us now: 402-206-2049 Serving the greater Omaha, Nebraska area for over 40 years, Aksarben / ARS specializes in heating, air conditioning, plumbing, drain cleaning and sewer service. We have years of experience servicing and installing equipment in both residential and commercial properties and we have one of the most experienced construction service departments in the metro. We are licensed, bonded, EPA-certified and we require continual factory and in-house training of all of our technicians to ensure fully trained and skilled service technicians and equipment installers. We repair and replace most models of heating and air conditioning systems and plumbing and we offer one of the most comprehensive home maintenance plans available. When you call aksarben / ARS, you can count on our fast, friendly specialists to provide courteous, professional service evenings, weekends or whenever you need us! We have one of the largest fleets of service trucks in the area and we are available to help - 24/7. When one of our HVAC or plumbing technicians visit your home, rest assured that they have passed our pre-employment background and drug tests and are equipped to provide you with the service you need. Aksarben / ARS employees will treat you and your property with respect by calling before we arrive, providing an honest, upfront estimate before any work is done and taking care of your property by using shoe covers and drop cloths as needed. When you call us, you not only get prompt, skilled service, but also peace of mind. License # 1601136, 21110, 3239, 1601381
Business highlights
Emergency services offered
50 years of experience
Services we offer
HVAC repair, installation, drain cleaning, sewer replacement, plumbing & indoor air quality.
Amenities
Emergency Services
Yes
Warranties
Yes
Senior Discount
5%
Accepted Payment Methods
- American Express
- Financing Available
- Check
- Visa
- Discover
- MasterCard
Our recent projects
- 3
Assorted photos uploaded by Aksarben ARS
Reviews
4.1202 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 63% | ||
| 12% | ||
| 8% | ||
| 6% | ||
| 10% |
Filter reviews by service
Showing 76-100 of 202 reviews
Dennis K.
Jul 2014
Heating and Air Conditioning Service
Thermostat showed 61 degrees when technician arrived. The furnace had been istalled on January 2nd and 3rd of 2013 by AkSarBen HVAC. The technician, Don G., looked it over and determined the compressor locked out as the "freeze stat" was set at 30 degrees upon delivery. And for a closed loop geothermal like mine, it should have a "freeze stat" set at 15%. This was a simple fix - NO CHARGE - and Don was surprised they didn't catch this when it was installed. It was just an oversight at installation according to Don.
Response from Aksarben ARS
"Thank you so much for taking the time out of your busy day to provide feedback on aksarben. We know that there are a lot of choices for home service companies, and we appreciate being your company of choice! Thank you for being our customer! aksarben / ARS Customer Service Team"
Dennis K.
Jul 2014
Plumbing
Mike Murray, the technician, installed customer provided 4 new bathroom faucets and drains including supply lines. Mike also pulled the main floor toilet and installed new wax ring, closet bolts, and re-anchored the toilet to the floor. In the basement he removed the plastic trap from the laundry tub, cut in a tee, and ran it direct to waste water line. Mike was a good technician and worked well with the fairly cheap faucets purchased at ACE Hardware. Also a friendly, easy-going guy. Mike did a fine job.
Response from Aksarben ARS
"Thank you so much for taking the time out of your busy day to provide feedback on aksarben. We know that there are a lot of choices for home service companies, and we appreciate being your company of choice! Thank you for being our customer! aksarben / ARS Customer Service Team"
Dennis K.
Jul 2014
Heating and Air Conditioning Service
There was some slight miscommunication between the salesman, Mike Bertino, and the installation crew. The installation crew did a great job over two days and the furnace was up and running. It is now July of 2014 and I'm happy to report that after a couple very small glitches over this time period everything works well. I am quite pleased with AkSarBen HVAC and with the unit they purchased for me.
Response from Aksarben ARS
"Thank you so much for taking the time out of your busy day to provide feedback on aksarben. We know that there are a lot of choices for home service companies, and we appreciate being your company of choice! Thank you for being our customer! aksarben / ARS Customer Service Team"
Dennis K.
Jul 2014
Heating and Air Conditioning Service
My house lost all heat as the old geothermal furnace shut down. The ASkSarBen technician, Nathan, came out in the middle of a horrible snowstorm and got me back up and running after checking out the old unit. He recommended a complete replacement.
Response from Aksarben ARS
"Thank you so much for taking the time out of your busy day to provide feedback on aksarben. We know that there are a lot of choices for home service companies, and we appreciate being your company of choice! Thank you for being our customer! aksarben / ARS Customer Service Team"
Paul W.
Jun 2014
Heating and Air Conditioning Service
unknown
Response from Aksarben ARS
"Thank you so much for taking the time out of your busy day to provide feedback on aksarben. We know that there are a lot of choices for home service companies, and we appreciate being your company of choice! Thank you for being our customer! aksarben / ARS Customer Service Team"
Marc B.
Jun 2014
Heating and Air Conditioning Service
We recommend to NEVER use Aksarben ARS!
We own an older home in the Dundee area of Omaha. We purchased a new "Heat-Pump" in 2008 from Aksarben ARS. Aksarben ARS engineered the solution, and sold us a unit based upon the size of our home, the amount of insulation, and the size and type of duct work. The furnace and air conditioning combination unit has been good; however, our issues have been around improper ducting and venting. In addition, we have had numerous issues with the external humidification unit.
We had issues in 2008, 2009, 2010, 2011, and 2012 with the original humidification unit installed by Aksarben in 2008. We spent money on new filters, service calls, and replacement parts. None of this resolved our issues.
In the spring of 2012, we engaged Aksarben ARS and the manufacture Aprilaire to try and find a solution. Aksarben made a promise to us that a new unit would resolve our issues. We installed the new unit in May of 2012.
We again struggled in the winter of 2012 with humidification. Aksarben had numerous technician on site in October 2012, December 2012, February 2013, and March 2013 attempting to resolve the issues.
In March 2013, the problem was associated with a manufacturer defect. Aksarben replaced a number of parts and we were promised that this unit was fixed. Spring came and the unit was disengaged by Aksarben.
We had Aksarben back on site in October 2013 to reengage the unit. We experienced issues 48 hours after the technician left our home. We had Aksarben back on site on December 4. We again experienced issues 48 hours after the technician left our home.
We called in on December 9 to explain our situation. We stated that we were flexible on time, but needed Aksarben to schedule a technician that was familiar with our Aprilaire 800. We received a call back on December 9 that a technician would be dispatched on December 17 who was aware of the problems, history, and be fully qualified to fix the unit.
The Aksarben technician arrived today, December 17, with very little knowledge of our problems. The technician immediately called "Don", as Jerry was not familiar with the error codes. After 30 minutes, the technician stated that "there were no issues"; despite the unit displaying red flashing lights, squealing, and displaying a solid red service light. The technician stated that the unit was "operating as designed" and that it was "fully functional"; despite our home being at 22% humidity and the unit being set at a level 7.
We were extremely frustrated and asked the technician to leave. We asked Jerry to have his manager call us to discuss next steps. It took another 30 minutes for us to receive a call from Phil.
We proceeded to opened a case with Aprilaire. Based upon the error codes, Aprilaire is recommending a full cleaning, a replacement canister, and a new tap be made on the cold water supply. Aprilaire asked to be engaged on this incident. Aprilaire can be contacted toll-free at 1(800)334-6011, Monday through Friday, 7:00 a.m - 5:00 p.m. Central Standard Time.
We have also talked with Melinda at Aprilaire, (608) 310-6175. She also recommends replacing the canister, cleaning, a new tap that is properly supported, and a new membrane switch.
Melinda has offered to speak with Don and Phil, cover this issue under warranty, and make available a senior Aprilaire technician who fully understands the error codes.
In the end Aksarben was onsite more than 20 times and never did resolve the problems. Aprilaire replaced the unit and everything has been operational since the unit replacement has been installed.
We own an older home in the Dundee area of Omaha. We purchased a new "Heat-Pump" in 2008 from Aksarben ARS. Aksarben ARS engineered the solution, and sold us a unit based upon the size of our home, the amount of insulation, and the size and type of duct work. The furnace and air conditioning combination unit has been good; however, our issues have been around improper ducting and venting. In addition, we have had numerous issues with the external humidification unit.
We had issues in 2008, 2009, 2010, 2011, and 2012 with the original humidification unit installed by Aksarben in 2008. We spent money on new filters, service calls, and replacement parts. None of this resolved our issues.
In the spring of 2012, we engaged Aksarben ARS and the manufacture Aprilaire to try and find a solution. Aksarben made a promise to us that a new unit would resolve our issues. We installed the new unit in May of 2012.
We again struggled in the winter of 2012 with humidification. Aksarben had numerous technician on site in October 2012, December 2012, February 2013, and March 2013 attempting to resolve the issues.
In March 2013, the problem was associated with a manufacturer defect. Aksarben replaced a number of parts and we were promised that this unit was fixed. Spring came and the unit was disengaged by Aksarben.
We had Aksarben back on site in October 2013 to reengage the unit. We experienced issues 48 hours after the technician left our home. We had Aksarben back on site on December 4. We again experienced issues 48 hours after the technician left our home.
We called in on December 9 to explain our situation. We stated that we were flexible on time, but needed Aksarben to schedule a technician that was familiar with our Aprilaire 800. We received a call back on December 9 that a technician would be dispatched on December 17 who was aware of the problems, history, and be fully qualified to fix the unit.
The Aksarben technician arrived today, December 17, with very little knowledge of our problems. The technician immediately called "Don", as Jerry was not familiar with the error codes. After 30 minutes, the technician stated that "there were no issues"; despite the unit displaying red flashing lights, squealing, and displaying a solid red service light. The technician stated that the unit was "operating as designed" and that it was "fully functional"; despite our home being at 22% humidity and the unit being set at a level 7.
We were extremely frustrated and asked the technician to leave. We asked Jerry to have his manager call us to discuss next steps. It took another 30 minutes for us to receive a call from Phil.
We proceeded to opened a case with Aprilaire. Based upon the error codes, Aprilaire is recommending a full cleaning, a replacement canister, and a new tap be made on the cold water supply. Aprilaire asked to be engaged on this incident. Aprilaire can be contacted toll-free at 1(800)334-6011, Monday through Friday, 7:00 a.m - 5:00 p.m. Central Standard Time.
We have also talked with Melinda at Aprilaire, (608) 310-6175. She also recommends replacing the canister, cleaning, a new tap that is properly supported, and a new membrane switch.
Melinda has offered to speak with Don and Phil, cover this issue under warranty, and make available a senior Aprilaire technician who fully understands the error codes.
In the end Aksarben was onsite more than 20 times and never did resolve the problems. Aprilaire replaced the unit and everything has been operational since the unit replacement has been installed.
Response from Aksarben ARS
"(removed member name), Thank you for bringing this matter to our attention. Customer service and customer satisfaction are paramount at aksarben / ARS. According to our records, it was aksarben who replaced your humidifier on March 12, 2014 at no additional cost to you. It was very important to us that we fully resolved the problem and met your expectations. We are pleased to hear that no more problems have occurred since the new humidifier was installed. We hope you will still consider using aksarben for all your heating, cooling and plumbing needs in the future. aksarben / ARS Customer Service"
Ronald W.
May 2014
Heating and Air Conditioning Service
Won't honor the Angie List coupon.
I won't be using them in the future.
I won't be using them in the future.
Response from Aksarben ARS
"Mr. [member name removed], The coupon you purchased from our storefront was for $50 off of a ticket totaling $100 or more for HVAC or Plumbing services or repairs. The estimated cost of your service, as noted in your review, was $90. The service has to be at least be $100 in order to receive the $50 off. If we are misunderstanding your review or what transpired on your initial call, please give us call. We want to make sure that there are no misunderstandings. Our intent is to provide the best customer service possible. Thank you and we look forward to hearing from you."
Marie D.
May 2014
Heating and Air Conditioning Service
I received a call from Aksarben this morning (as well as reminder call of our appointment yesterday) to advise me that a tech was on his way. In about about 20 minutes the tech arrived with a smile and business card in hand. He was very friendly, courteous and professional. After introductions, he explained all the steps he needed to do and encouraged my presence and any questions. He explained thoroughly all pertinent steps and showed me issues with both the furnace and a/c unit (19 & 16 years old respectively). My husband and I knew there was a possibility for replacement for one or the other soon and after the tech showed me critical points on both, it became quickly apparent we need to replace the a/c unit. He showed me how the compressor was fluctuating between the the red (bad) to yellow (caution) zones as well as the capacitors condition was operating at 45.3 when the lowest should be at 47. There were other critical factors that he showed me which helped me understand what was going on with the unit. He also set up a call to arrange an with a comfort advisor for a free consultation on replacing our a/c unit. While it is undecided if we will purchase an a/c unit with Aksarben, they certainly have amazing customer service all the way around.
Carol M.
May 2014
Heating and Air Conditioning Service
My parent's installed a water source heat pump for an astounding $15,000. It broke yearly and they paid thousands more trying to fix it. We bought my parents house and our first summer there, the air conditioning did not work. Aksarben came out and said they fixed it for another $500+. It broke within days. They came one more time and still no air conditioning. I called and tried to work out a deal, but got no response. The system was so poorly done that the PVC pipes the water went through melted (yes, shockingly, melted). I had several other companies come and try to fix it, but the entire system was installed so wrong that it appears to be a total loss.
Also, prior to this, I was getting new furnace bids for our previous house. Aksarben's bids were double the other companies.
Also, prior to this, I was getting new furnace bids for our previous house. Aksarben's bids were double the other companies.
Joseph T.
Apr 2014
Heating and Air Conditioning Service
Install was on time with a professional job.
PAUL S.
Apr 2014
Heating and Air Conditioning Service
DO NOT USE FOR PLUMBING.
I have been an Aksarben annual service agreement customer for 12 years. I have always found the technicians that check my heater and air conditioner to be knowledgeable and fair. Every now and then they do the "hard sell" for additional products (e.g., carbon monoxide monitor), but nothing over the top.
Last year, when renewing my annual heating/air agreement, I decided to add their plumbing option. As we were preparing to sell our house this spring, our agent suggested replacing the two-tone (gold/silver) faucets in our master bathroom for something more modern. Bought two new faucets at Lowes and called Aksarben to have a plumber come install them. This is existing plumbing - you turn off the water, pull out what is there, and install the new ones. My wife said the technician was here for 75 minutes - 15 of that was his doing paperwork. When he handed my wife the paperwork, he said that the cost of replacing the two faucets was $436. Including paperwork time, this works out to $350 PER HOUR. My wife, not knowing better, wrote a check. The following day, I left messages with the plumbing manager. After some phone tag, we were able to talk. The delay was good since it gave me time to calm down. The manager explained that their price is per installation item and is not based on time to do the item. Hence, the first faucet installation was $200 and the second $180. I did not even think to ask when setting up the appointment since I assumed it would be an hourly rate - $120 for the whole job. The technician did not even wipe the sinks after installation. On top of that, they charged me $13 for taking away my two faucets - the technician did not offer to my wife to put them in our trash. Overall, I feel absolutely cheated and swindled and told this to the manager.
The manager agreed that the technician should have told my wife about the cost ahead of time. He indicated he would give me a 10% refund (though as a service customer, I am entitled to a 10% discount which I don't think was originally applied). To his credit, he did get me a check the following week. As such, my cost came down to $390.
As a result of this incident, I will not be renewing my annual agreement with them and will suggest you do not use their plumbing services unless the costs are outlined ahead of time.
I have been an Aksarben annual service agreement customer for 12 years. I have always found the technicians that check my heater and air conditioner to be knowledgeable and fair. Every now and then they do the "hard sell" for additional products (e.g., carbon monoxide monitor), but nothing over the top.
Last year, when renewing my annual heating/air agreement, I decided to add their plumbing option. As we were preparing to sell our house this spring, our agent suggested replacing the two-tone (gold/silver) faucets in our master bathroom for something more modern. Bought two new faucets at Lowes and called Aksarben to have a plumber come install them. This is existing plumbing - you turn off the water, pull out what is there, and install the new ones. My wife said the technician was here for 75 minutes - 15 of that was his doing paperwork. When he handed my wife the paperwork, he said that the cost of replacing the two faucets was $436. Including paperwork time, this works out to $350 PER HOUR. My wife, not knowing better, wrote a check. The following day, I left messages with the plumbing manager. After some phone tag, we were able to talk. The delay was good since it gave me time to calm down. The manager explained that their price is per installation item and is not based on time to do the item. Hence, the first faucet installation was $200 and the second $180. I did not even think to ask when setting up the appointment since I assumed it would be an hourly rate - $120 for the whole job. The technician did not even wipe the sinks after installation. On top of that, they charged me $13 for taking away my two faucets - the technician did not offer to my wife to put them in our trash. Overall, I feel absolutely cheated and swindled and told this to the manager.
The manager agreed that the technician should have told my wife about the cost ahead of time. He indicated he would give me a 10% refund (though as a service customer, I am entitled to a 10% discount which I don't think was originally applied). To his credit, he did get me a check the following week. As such, my cost came down to $390.
As a result of this incident, I will not be renewing my annual agreement with them and will suggest you do not use their plumbing services unless the costs are outlined ahead of time.
John B.
Feb 2014
Plumbing
It went well. Did a great job. I was expecting it to be a little bit expensive so was not surprised. He was here for the afternoon, and finally finished up around 5:30 p.m.
Response from Aksarben ARS
"Thank you so much for taking the time out of your busy day to provide feedback on aksarben. We know that there are a lot of choices for home service companies, and we appreciate being your company of choice! Thank you for being our customer! aksarben / ARS Customer Service Team"
Johanna O.
Feb 2014
Heating and Air Conditioning Service, Plumbing
Great work by repairman, gave pointers on how to maintain equipment.
Response from Aksarben ARS
"Thank you so much for taking the time out of your busy day to provide feedback on aksarben. We know that there are a lot of choices for home service companies, and we appreciate being your company of choice! Thank you for being our customer! aksarben / ARS Customer Service Team"
Ronald J.
Feb 2014
Heating and Air Conditioning Service
Cost was covered in the annual contract for a/c and furnace.
Response from Aksarben ARS
"[Member name removed], thank you so much for taking the time out of your busy day to provide feedback on aksarben. We know that there are a lot of choices for home service companies, and we appreciate being your company of choice! Thank you for being our customer! aksarben / ARS Customer Service Team"
Barb T.
Feb 2014
Plumbing
Wonderful company to work with. Good work and very nice people.
Response from Aksarben ARS
"Your review has made our day! Thank you so much for letting us know about your experience with us! We know that there are a lot of choices for home service companies, and we appreciate being your company of choice! Thank you for your business and for the great compliment! aksarben / ARS Customer Service Team"
Meredith
Feb 2014
Heating and Air Conditioning Service
We've been using Aksarben for about 2 years now with their home maintenance plan. I think it's time to look elsewhere. It seems like at each seasonal checkup there is some majorly expensive work to be done. We are also encouraged to make some repairs when the test is showing the equipment to be performing within acceptable parameters. I feel like each time I'm getting the hard sell. I’m sure some of it is needed and we do agree to some things.
Tyler H.
Feb 2014
Water Heater Service
After researching online and trying to trouble shoot the problem on my own, I decided the thermocouple was shot because the pilot wouldn't stay lit. I wanted to confirm my theory, therefore I had Aksarben come over to take a look. They told me there would be a $39 service fee for coming over, which was fine. It took the technician about 2 minutes to determine that was the problem. Prior to his arrival I called multiple plumbing companies to see what they charged to replace a thermocouple....and the going rate was $115-$135 all of which included cleaning as well, and no service charge just for showing up. Well the technician pulled out his book and told me the fee would be $275 plus the $39 service call, for a total of $314!! I told him thanks, but no thanks! Funny thing was, he agreed that I should have the service done elsewhere. You could tell he thought their rates were out of control, but clearly couldn't do anything about it. His helpfulness is the only reason I'm not giving Aksarben an F rating. If you ever use them, I would strongly recommend you call around, as it seems they are entirely overpriced.
Response from Aksarben ARS
"When we are called out to a customer’s home, we explain to the customer before the appointment is booked that he/she will be charged a service fee. Once the problem is diagnosed at the customer’s home, our plumbers provide an estimate for the repair costs. We stand by our products and services by guaranteeing our work. We are sorry that we did not meet your expectations, but if you do have further questions or concerns, please give us a call at 402-331-1233."
Michael B.
Jan 2014
Heating and Air Conditioning Service
.
Robert S.
Jan 2014
Heating and Air Conditioning Service
They were prompt to contact me and the servicemen were polite and performed quality work. However the work was expensive. They did some cabling for my drain and it was at $229, and when I asked about the pricing they informed me that it was the flat rate for that particular service.
Greg L.
Jan 2014
Heating and Air Conditioning Service
It is still on going, because I have a one-year contract with them. They are okay. They have met my expectations. They are average. I will continue to use them.
Barbara M.
Jan 2014
Heating and Air Conditioning Service
I got an A/C system check from Aksarben in May 2013. I have 2 A/C units for the house so this service cost $124.00 total. I was informed one of the A/C units was only 80% filled with Freon, and it was probably filled incorrectly when installed. This made sense as the upstairs always seemed harder to cool in the summer.
My problem began about 2 months later when I electrical bill skyrocketed. My average kilowatt usage literally went from 31 per month to 63 per month. This kilowatt use rate stayed high until the end of the air-conditioning season. After the A/C season my monthly usage dropped down to 20 kilowatts. That's when I determined there was a leak. Aksarben came out to my house and agreed I have a refrigerant charge. Their solution was to charge me $1,500.00 (minimum) to find & fix the leak, or I could expect to pay about $6,000.00 for a new A/C unit.
There is a high likelihood Aksarben caused my leak during their discounted A/C system check. I will need to get a new A/C unit, but I will go elsewhere.
Dixie T.
Dec 2013
Water Heater Service
This part went well. HOWEVER, they said I needed a new HVAC System to the tune of $9000. They said it was on its last leg and could go at any minute. When I got a second and third opinion, I was told nothing was wrong with my furnace and AC. That has been over 2 years ago and there is still nothing wrong with my HVAC System. Lots of pressure was put on me to replace it and just a side note, my husband was working out of town at the time and I felt very vulnerable.
Janette D.
Dec 2013
Water Heater Service
Our water heater had rusted through the tank. I bought a new 50 gallon water heater at Home Depot and paid to have it installed. Aksarben was contracted to install the appliance. When they arrived the told me I needed a direct vent water heater and that was not what I had purchased. No stores locally had them available but the technician said he could install one for us at a cost of $1900. After installation the water heater was leaking water all over the floor. When the technician came to fix it they said I had to install a pressure relief valve at a cost of $250. There was no mention of this potential problem or associated cost when we agreed to install the insanely expensive water heater the previous day. Within one year the water heater stopped heating water. I called Aksarben since it should be under warranty. I had to pay an additional $200 to clean the ignition switch. Again the same problem within a year, no hot water. I discussed the situation with a manager at Aksarben who said that there was no defect with the water heater. He could send a technician to soak us for more money. We went to YouTube and found a video instructing how to clean it ourselves. We probably will have to clean the ignition annually but at least we won't have to pay Aksarben anymore money.
PAULISSA K.
Nov 2013
Heating and Air Conditioning Service, Plumbing + 1 more
Each service call has been prompt, courteous and reasonably priced for the services provided.
Michael E.
Nov 2013
Heating and Air Conditioning Service
Generally, this "system check" seemed designed to try to find problems so that he could try to sell me a new furnace. It doesn't appear that they made any adjustments or cleaned the unit. The first comment the tech (Michael B.) made was that I had a furnace that was difficult to work on. Maybe they don't teach their technicians to work on Lennox units, which are used by a lot of people. As he was taking the unit apart he threw the screws into a container with about 100 other screws in it. I guess it didn't matter if he replaced the screws he took out with the original ones or ones from someone else's unit. Now that I think about it, those screws probably came from somebody else's unit that he just didn't replace.
He found a very small crack in the heat exchanger, which I observed as well so their practice is to call a second tech to verify it. The second tech showed up and asked the first tech why he hadn't removed the burners. The first tech essentially said "it was too hard." The second tech also observed the crack and left (he was much more professional than the tech doing the job).
I signed some paperwork indicating I knew the heat exchanger was cracked and the tech was supposed to reassemble the furnace and put it back in working order. The cracks were very minor and the fire box of a furnace operates at a slightly negative pressure while the air the furnace circulates into your house is at a slightly positive pressure so I wasn't too worried about carbon monoxide poisoning despite the techs effort to convince me this was an emergency.
He tried to convince me that he didn't feel comfortable leaving unless I made an appointment to have someone come out and discuss all my options (i.e., buy a new furnace from them). Finally I agreed to and low and behold the lady on the phone said they could get someone out that very day (it was late afternoon). I told her a week was the soonest I could meet with them.
Fast forward, two days later (Sunday, November 17, 2013). I keep my house on the cool side and hadn't really paid any attention to if the furnace was working. Well, I turned up the heat and low and behold it's not. Called Aksarben and was told by the on call Tech that they don't work on furnaces with cracked heat exchangers. Anyway he had me go through some trouble shooting procedures over the phone, which did not work. I do think he gave it his best effort. Finally towards the end of that exercise, I notice a bracket laying inside the furnace and a loose screw. See pictures. I don't think the first tech did anything except try to find a cracked heat exchanger so they could sell me a new furnace.
November 19, 2013 Update
The tech I talked to on the phone Sunday showed up to find out why my furnace wasn't working. He found a rag that the first tech had stuffed in the blower motor that kept the blower from running. He also found that the first tech hadn't plugged in a control plug. See service ticket that I've attached. This certainly wasn't good on the blower motor to get start demands yet be unable to run because a rag was stuffed in the fan. Anyway, I called Monday to ask for my money back and was told they would take the price of the "System Check" off the price if I purchased a furnace from them.
I'm quite sure they knew their isn't a snow ball's chance in h*** that I will do that. STAY AWAY FROM THIS COMPANY AT ALL COSTS! Angies list has many other HVAC companies that will do a good job but not this one.
He found a very small crack in the heat exchanger, which I observed as well so their practice is to call a second tech to verify it. The second tech showed up and asked the first tech why he hadn't removed the burners. The first tech essentially said "it was too hard." The second tech also observed the crack and left (he was much more professional than the tech doing the job).
I signed some paperwork indicating I knew the heat exchanger was cracked and the tech was supposed to reassemble the furnace and put it back in working order. The cracks were very minor and the fire box of a furnace operates at a slightly negative pressure while the air the furnace circulates into your house is at a slightly positive pressure so I wasn't too worried about carbon monoxide poisoning despite the techs effort to convince me this was an emergency.
He tried to convince me that he didn't feel comfortable leaving unless I made an appointment to have someone come out and discuss all my options (i.e., buy a new furnace from them). Finally I agreed to and low and behold the lady on the phone said they could get someone out that very day (it was late afternoon). I told her a week was the soonest I could meet with them.
Fast forward, two days later (Sunday, November 17, 2013). I keep my house on the cool side and hadn't really paid any attention to if the furnace was working. Well, I turned up the heat and low and behold it's not. Called Aksarben and was told by the on call Tech that they don't work on furnaces with cracked heat exchangers. Anyway he had me go through some trouble shooting procedures over the phone, which did not work. I do think he gave it his best effort. Finally towards the end of that exercise, I notice a bracket laying inside the furnace and a loose screw. See pictures. I don't think the first tech did anything except try to find a cracked heat exchanger so they could sell me a new furnace.
November 19, 2013 Update
The tech I talked to on the phone Sunday showed up to find out why my furnace wasn't working. He found a rag that the first tech had stuffed in the blower motor that kept the blower from running. He also found that the first tech hadn't plugged in a control plug. See service ticket that I've attached. This certainly wasn't good on the blower motor to get start demands yet be unable to run because a rag was stuffed in the fan. Anyway, I called Monday to ask for my money back and was told they would take the price of the "System Check" off the price if I purchased a furnace from them.
I'm quite sure they knew their isn't a snow ball's chance in h*** that I will do that. STAY AWAY FROM THIS COMPANY AT ALL COSTS! Angies list has many other HVAC companies that will do a good job but not this one.
Licensing
Insured
Licensed*
Trade License Number
1601136
Trade License Expiration
09/12/2025
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Aksarben ARS is currently rated 4.1 overall out of 5.
Monday: 6:00 AM - 10:00 PM
Tuesday: 6:00 AM - 10:00 PM
Wednesday: 6:00 AM - 10:00 PM
Thursday: 6:00 AM - 10:00 PM
Friday: 6:00 AM - 10:00 PM
Saturday: 6:00 AM - 10:00 PM
Sunday: Closed
Aksarben ARS accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard
No, Aksarben ARS does not offer free project estimates.
No, Aksarben ARS does not offer eco-friendly accreditations.
Yes, Aksarben ARS offers a 5% senior discount.
Yes, Aksarben ARS offers emergency services.
Yes, Aksarben ARS offers warranties.
Aksarben ARS offers the following services: HVAC repair, installation, drain cleaning, sewer replacement, plumbing & indoor air quality.