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ADT Security Services

Home Security Systems, Home Automation, Home Healthcare - Medical Alert Systems

About us

ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada, people on-the-go and their networks. Making security more accessible than ever before, and backed by 24/7 customer support, ADT is committed to providing superior customer service with a focus on speed and quality of responsiveness, helping customers feel more safe and empowered.

Business highlights

151 years of trusted experience

Services we offer

Home Security, Home Automation, Home Health, ADT Pulse® Solutions, Gold Standard Custom Home Solutions

Amenities

Warranties
Yes
Senior Discount

20%



Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.687 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
82%
4
8%
3
6%
2
2%
1
2%


Rating CategoryRating out of 5
quality
4.6
value
4.7
professionalism
4.7
responsiveness
4.7
punctuality
4.6
Showing 26-50 of 87 reviews

DONNA B.
09/2006
5.0
home security systems
  + -1 more
When I did use ADT I thought they were really good. I did not have a single complaint with them at all. The only reason I did switch companies was because they did not offer some of the stuff that I had wanted. When using them, I did feel safe and I probably would hire them again for one of my other homes. They are not a bad company at all.
Description of Work: ADT used to provide my monthly alarm service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40

NATALIE P.
09/2006
5.0
home security systems
  + -1 more
ADT does a really nice job of keeping on top of the alarm system. They have never had to come out to our home to do any work on the system, and it is easy to use. ADT is linked to all of our local emergency departments, such as the fire and police.
Description of Work: They provide the monitoring of our home alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

09/2006
3.0
home security systems
  + -1 more
To be perfectly frank, I have not been pleased with ADT, and the only reason we are continuing to use their service is because they do offer a military discount to our family. Aside from that, they are not very responsive at all. Our alarm just recently was going off, and it was fifteen minutes before ADT even bothered to call our house to find out what was going on. If there had been an actual emergency, we all could have expired by that point in time. I don't find them to be overly responsive to their customers and if it was not for that discount because my husband is in the military, I would take my business elsewhere.
Description of Work: ADT is the alarm company that we just recently started using about three or four months ago to monitor our home alarm system on a monthly basis.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
2.0
punctuality
2.0

Yes, I recommend this pro
$45

09/2006
5.0
home security systems
  + -1 more
We have been using ADT Security Services to monitor our home alarm system for many years. We have never had a break-in or false alarm. Their system is very easy to use without a lot of complicated stuff, which is really nice.
Description of Work: ADT Security Services provides the monitoring service for our home alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$55

09/2006
5.0
home security systems
  + -1 more
They were very professional while installing the system and I trust them. They have never given me a reason not to. Just knowing they are monitoring my home while I am home alone, sleeping at night or even when we are away from home makes me feel comfortable.
Description of Work: They installed our system and they also monitor my home for fires and crimes. They monitor the inside and outside of my 2600 square foot home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$32

09/2006
5.0
home security systems
  + -1 more
We have never had any problems with ADT at all. They are easy to work with, they communicate effectively with us as customers and I feel that they are a company with morals, values, and ethics. We have never had any difficulties with their employees. I feel that the employees represent the company in a manner that they would appreciate and we feel that their prices are fair.
Description of Work: They maintain our home alarm system for us monthly and we pay one small cost each month for those services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

bla B.
09/2006
5.0
home security systems
  + -1 more
We've used ADT for the past four years now and are very happy with their service. My husband set the alarm off once or twice, and they responded instantly. They also do checks to make sure that our system is working properly.
Description of Work: ADT monitors our alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

09/2006
5.0
home security systems
  + -1 more
We decided to go with them because they are a well known home monitoring security service. The system and the installation was free due to the special they were running at the time. The special was that if you put their signs up in your yard and get two other people to sing up for their services the installation was free. They offer a monthly price depending on what package you choose. I got a huge discount by paying once a year at a rate of only about $175 per year. I have never had any problems or malfunctions with using their services. Having ADT really allows us to sleep well at night.
Description of Work: They monitor my home security, fire and carbon monoxide systems. They do provide 24 hour monitoring services for our safety. It only took the guy who installed the system about 3 to 4 hours to have everything installed and functioning properly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

09/2006
5.0
home security systems
  + -1 more
We have never had a false alarm or anything. ADT is also linked to all of our local emergency departments directly for fast response. This service helps my family feel very safe. ADT does a great job of monitoring our home alarm system.
Description of Work: ADT monitors our home alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$55

PAUL S.
09/2006
5.0
home security systems
  + -1 more
So far, we have really liked ADT. They are reliable and responsible from what we can tell. Their employees have all seemed to be very personable and we feel like satisfied customers with this company.
Description of Work: ADT installed our home alarm system for about three hundred dollars. They also monitor it for us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40

STEVEN A.
09/2006
1.0
home security systems
  + -1 more
ADT Security Services failed to call the fire department or our home when a fire started in our home. All I could do was sit and watch my home burn. When I checked with the fire department records, ADT had never called the fire in. We felt this service was a waste because what is the point in paying for a monitoring service if it doesn't monitor.
Description of Work: They monitored a one touch panel burglary and fire alarm system in our home.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

Yes, I recommend this pro
$32

09/2006
5.0
home security systems
  + -1 more
We had this service installed based on their reputation. We compared them to other services and we feel secure with it as we have had them for years without any complaints. We have never even needed them for false alarms.
Description of Work: They installed an alarm system in our home for $300 and they monitor the system as well. They charge us quarterly for their service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

09/2006
5.0
home security systems
  + -1 more
We have had this system since moving in our home 4 years ago. We haven t had any problems or complaints with the services. We test it occasionally and it always checks out.
Description of Work: They monitor my alarm system in my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

09/2006
5.0
home security systems
  + -1 more
They installed the complete system under a monthly contract and they did a really good job. They were very polite. If I could tell anyone anything about this company it would be that they have a good quality alarm system and you could trust them.
Description of Work: They installed our alarm and fire alarm system inside our home with 24 hour monitoring services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$26

09/2006
5.0
home security systems
  + -1 more
They make sure my whole house is safe. They put sensors where they needed to be. They are always on time when they check our system. The customer service was nice and the guys who came out were very polite. They have always gotten things done in a timely manner.
Description of Work: They installed and monitor my alarm system on my 2000 square foot home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$38

JOHN C.
09/2006
5.0
home security systems
  + -1 more
We feel very safe and secure using ADT to monitor our home alarm system. ADT is linked to all of our local emergency departments to ensure that they get really fast response times and we like that a lot. We have never needed any maintenance on our system or anything.
Description of Work: They monitor our alarm system at our home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$55

09/2006
5.0
home security systems
  + -1 more
ADT Security Services are very responsive to activated alarms and do a great job in their line of work. We have been pleased with all of their services and we would recommend them to our neighborhood. Their services can't be beat.
Description of Work: They do our monitoring for our security system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$25

SPENCE W.
09/2006
4.0
home security systems
  + -1 more
The company is friendly and seems to be always on time. I would recommend them to anyone because they are trustworthy and helpful. They make sure to answer all of your questions and the prices are fairly reasonable. The work that was done was done well and in a good amount of time.
Description of Work: The installation was a basic installation. They went through and hooked up all of the wires that went to the system and installed the alarm boxes as well. We pay fifty dollars a month for the service. The system cost $1000 installed.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$50

Brenda T.
09/2006
5.0
home security systems
  + -1 more
Our family has used ADT to monitor our home alarm system for many years and we really like using them. We have never had a false alarm or anything and the customer service department is really nice.
Description of Work: ADT Security Services monitors our home alarm.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

PETER S.
09/2006
5.0
home security systems
  + -1 more
I have been very pleased with ADT. I have never had a problem with them. They always seem to know what is going on with my alarm and they are professional and fair in price. I would recommend their services to anyone.
Description of Work: My home alarm system is monitored by them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$45

09/2006
5.0
home security systems
  + -1 more
ADT had very intelligent workers who are polite. When they put in the system, they did a great job that went pretty quick. The people that monitor our system are even polite. I thought the entire installation and service was great.
Description of Work: They installed a burglar alarm and do the complete monitoring system for fire and burglary. It was under $1000 to install the system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

09/2006
5.0
home security systems
  + -1 more
We have had this system for years and the only time we have actually had them come out was when the dogs and our cat set off the alarm. Their response time was great in which it was just a couple of minutes.
Description of Work: They installed our security alarm for $99 and they monitor our home for us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$25

Charles B.
09/2006
5.0
home security systems
  + -1 more
We haven't had anything happen to base their services on and for that reason I would like to think that their services are working up to par. I feel they are doing their job and their services are working fine.
Description of Work: They installed the system in our home for free and they monitor it for us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

09/2006
4.0
home security systems
  + -1 more
We have used their services for years and we haven't even had a false alarm. We are confident at the reputation that they hold for good service and a great response time. We feel safe in our home.
Description of Work: They monitor our alarm system for our home. They charge us a yearly price.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$444

09/2006
5.0
home security systems
  + -1 more
I was very pleased with the service of this company. I would recommend this company to anyone. They make sure that you feel save in your home. When they came to our home, they were on time and friendly as well as reliable because they made sure to answer all of my calls. They are a great company and I am pleased with the service.
Description of Work: We had a basic alarm system installed on the house. It included all of the wiring and the box as well. We chose the system that we wanted and it has surveillance equipment as well.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000


Service hours

Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Home Security Systems,
Home Automation,
Home Healthcare - Medical Alert Systems

FAQ

ADT Security Services is currently rated 4.6 overall out of 5.

Monday: 8:00 AM - 4:00 PM

Tuesday: 8:00 AM - 4:00 PM

Wednesday: 8:00 AM - 4:00 PM

Thursday: 8:00 AM - 4:00 PM

Friday: 8:00 AM - 4:00 PM

ADT Security Services accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
No, ADT Security Services does not offer free project estimates.
No, ADT Security Services does not offer eco-friendly accreditations.
No, ADT Security Services does not offer a senior discount.
No, ADT Security Services does not offer emergency services.
Yes, ADT Security Services offers warranties.
ADT Security Services offers the following services: Home Security, Home Automation, Home Health, ADT Pulse® Solutions, Gold Standard Custom Home Solutions

Service hours

Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM