West Shore Home Wilmington

My Koehler walk-in tub fits in beautifully into my bathroom. The installers did a great job except for a few things: 1. Thereâ s a small ding in my granite countertop which was not addressed. 2. The towel bar fell off the wall after the crew left. Several screws were missing so it couldnâ t possibly have been re-installed properly. 3. My adjoining bedroom was totally covered in cement dust. What a mess! All the bedding had to be laundered and the entire room cleaned from top to bottom.

It was a difficult job due to a previous remodeling handyman's excess use of concrete which had to be jackhammered out.

Great job, highly recommend.

Expert installation. These folks are also very thoughtful about keeping your house clean. We had a stand-up shower redone and it turned out great.

Jenny, Jackie and Alex were great.... Professional , Polite, and Pleasant. Definitely five star.

Very satisfied with the shower installation.

We are very pleased with the work Robert and Patrick did for us. They were both very professional and friendly, they explained everything and answered all the questions we needed. Quality of their work was great, would definitely recommend them.

My wife and I were under the impression that we were getting stone from talladega Alabama, and it was a man made plastic like product, but overall we are pleased with the end result. It did require a second visit as a solid wall was 2 pieces with a seam and it looked terrible, reached out to the company and they sent the same crew, one of which said some customers like the seam, I find that hard to believe due to the horizontal pattern having lines which do not line up if not one piece, Luckily after reviewing the contract I noted a 3-piece not 4 piece in the contract, company promptly resolved the issue.

Excellent work, excellent crew.

I was very pleased with all aspects of this project - was able to get a quote quickly, installation was excellent and fast, customer service was very responsive.

These guys were awesome! This was supposed to be a two-day job they completed it in one day. They showed up on time installed all of my windows which turned out beautiful. They were a great crew to work around, they were respectful and considerate of my space. They worked very hard to get the windows installed In a timely fashion I was very surprised when they moved furniture took down and replace the blinds and mostly when they thoroughly cleaned up after the job. I would hire these guys back in a minute! Awesome job!

Fairbanks did an amazing job replacing our shower. Robert and Patrick, our installers, were so professional. We hardly heard any noise, and they were always courteous, explaining everything to us, asking us to inspect the work, and then cleaning up quickly and efficiently. They refinished part of our wall and installed the most perfect, beautiful new shower for us. The company also walked us through every step of the way, following up with phone calls and emails. I highly recommend them for a beautiful, quality job.

Sales person was very knowledgeable. We got to choose everything from the style of shower to the faucet style. They’ve kept us informed on everything.

Fantastic!!! We installed hurricane windows in our house. Our windows look amazing! Everyone was very professional. The removal, installation and clean up went better than I ever expected. Great company I would recommend to everyone!!

The office staff kept in touch with us from start to finish. The installers, Devan & Robert, were friendly, courteous, professional, and did a fantastic job changing my ugly bathtub to a beautiful stand up shower with a built in seat. I would highly recommend this company for all of your remodeling jobs.

removed an old steel tub that was pitted and over 40 years old. Installed a shower only to replace the tub/shower combination. They also installed new pipes and drain for the new shower. The removal, installation, and cleanup were flawless. The only issue was that I thought it was quite expensive. I paid $6,500.00.

Great work done and exceptional customer service

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We had a tub/shower converted to a shower. Due to the size of the area, installation was postponed two days falling on a Friday. When Shane arrived he realized that it was a two-day job and advised us he could not come back until the following Wednesday. This was a little bit of an inconvenience but Shane was very apologetic. When we finally used the shower, there was a loud noise coming from the on/off lever. I called the office and the representative was very kind and willing to help. She said she would call me back but when I did not hear back the next day, I called again. She said there would be someone in our area the next day. Sorry I cannot remember the gentleman who came, but he was very professional and fixed the problem. Although there were a few hiccups, everything worked out fine, and we love our shower. I would like to commend Shane for his honesty and expertise. Also, it was always a pleasure dealing with the representatives in the office.

We had nothing but good feelings about the whole process from the design consultant through the 2 women that were the installers. They scheduled the project to be done before we had to leave and Jenny and Jackie showed up on time and did excellent work.

Very pleased with the work that was done. Jeff, Kurt and Ernest were very pleasant and professional. My only issue is a little bit of lack of communication.

I was thoroughly impressed with their work ethic. They cleaned up after the project. I wanted to especially thank Shane and Austin, they were professional and polite and overall nice to work with.

Robert and Devon upgraded the tub area in our guest bathroom. They were efficient, pleasant, considerate, skilled and tidy. The finished product is *pretty as a picture*. The initial contact person at Market of Marion, the sales person, Ricardo Valdes and the office staff are very professional. No negative surprises. Highly recommend!