Approved ProApproved Pro
O'Brien Service Co
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
O'Brien Service Company is a locally owned and operated business established in 1981 to provide a complete range of heating and air services, from installation to regular maintenance. Our highly trained and versatile technicians can expertly handle the most complex repairs and advise you on the benefits of regular maintenance. Our sales associates can help you select the most efficient and cost-effective system for your home. According to the Trane Customer Satisfaction Survey, 100% of our customers said they would recommend us to a friend. It may come as no surprise then, that O'Brien is the #1 rated Trane distributor in the region. Nationally, our customer service ranks 17th out of more than 1700 Trane dealers and we are consistently ranked in the top 20 year after year. Our commitment to customer satisfaction is evident in everything we do - from our insistence on wearing protective shoe covers to insure the cleanliness of your home, to offering the industry's highest quality products and service. This attention to detail is what allows us to say with confidence that your equipment will always be fixed right - guaranteed.
Business highlights
44 years of experience
Amenities
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.9389 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 95% | ||
| 3% | ||
| 1% | ||
| 1% | ||
| 0% |
Showing 201-225 of 389 reviews
Bill H.
Mar 2015
Techs were on time, professional and neat in their work. Answered all of my questions and explained any options I had. Follow up by sales rep to assure my total satisfaction.
Response from O'Brien Service Co
"Thanks for taking the time to leave us a review! We're glad that the removal of your old system, and installation of your new system which included zoning went well. Customer satisfaction is very important to our company, so being on time, neat, and answering questions, is just part of the experience you get when using O'Brien. The follow up appointment is an essential part of the installation, to ensure that you understand the system and are completely satisfied. Thanks for choosing O'Brien, and we hope your new system is keeping you nice and comfortable."
Sharon M.
Mar 2015
unknown
Response from O'Brien Service Co
"We hope you are enjoying your new system! We're just a phone call away if you need us."
Garland W.
Mar 2015
Most thorough and professional contractor I have ever had. From the consultant who provided the information needed for choosing a system to the installers who were on time, neat, courteous and overall very professional the entire process was great.
Response from O'Brien Service Co
"Thanks for taking the time to leave us a review! It's so great to hear how wonderful your experience with our company was! Thanks for choosing O'Brien Service Company, and we hope you are staying comfortable with your new system. Please don't hesitate to call if you need us!"
JoAnn M.
Mar 2015
unknown
Response from O'Brien Service Co
"Thanks for taking the time to leave us a review! We're glad we were able to help make some decisions about repairing your system during the inspection. We do always give our honest opinions, so we're pleased we were able to advise you to hold off on making repairs on a 20 year old system. We hope when the time comes, we will be able to replace your system and install a new, energy efficient system for the home! Thanks for choosing O'Brien, and we're just a phone call away if you need us!"
Anthony M.
Mar 2015
O'Brien has very professional qualified personnel working for and with them. The whole process was easy.
Response from O'Brien Service Co
"Thanks for taking the time to leave us a review! It's great to hear how your experience was with the O'Brien team. We're glad you found the process easy, we try our best to make sure everything is explained in detail. We hope you are nice and comfortable with your new system, and don't hesitate to call if you need us!"
Glenn T.
Feb 2015
Excellent work and a very professional and responsive company
Response from O'Brien Service Co
"Thanks for taking the time to leave us a review! It's good to hear that replacement of your system went well. Customer service is a main priority in our company, so we try to be as responsive and as professional as we can. We hope you are enjoying your new system, and we're just a phone call away if you need us!"
Brian B.
Feb 2015
unknown
Response from O'Brien Service Co
"Thanks for taking the time to leave us a review! We're glad to hear that everything at your estimate went well! We might take a little longer during the estimate appointments than other companies, but that is only because we make sure to perform the load calculation and all the proper measurements to find a system that is right for your home. We do like to give a few options, and can explain the differences between them. We never pressure our customers either! It's a big decision, and we know it takes time. We're glad you were able to take advantage of the financing that's offered. We're excited that we were able to help you choose the right system for your home. Thanks again for choosing O'Brien, and we look forward to working with you!"
Thomas N.
Feb 2015
unknown
Lisa M.
Jan 2015
They did a great job.
Response from O'Brien Service Co
"Thanks for taking the time to leave us a review! We're glad to hear that your installation went well! We hope that you are enjoying your new system, and don't hesitate to call if you need us."
Hope I.
Jan 2015
Very well. They were able to work us in quickly and provided a very professional service.
Response from O'Brien Service Co
"Thanks for taking the time to leave us a review! We're glad we were able to get to you quickly and provide great service. We hope you are enjoying your new system, and thanks for choosing O'Brien! Call us if you need us!"
William D.
Jan 2015
It was excellent.
Response from O'Brien Service Co
"Thanks for taking the time to leave us a review! We're glad that your replacement of your heating and air system went excellent! We hope your new system is keeping you nice and comfortable. Thanks for being such a great customer all these years, and as you already know, we're just a phone call away if you need us!"
Susan J.
Jan 2015
Team of 2 men on time, worked 8 hours - first covered stairs/flooring. Explained everything well. Very professional company all around.
Response from O'Brien Service Co
"Thanks for taking the time to leave us a review! We are glad to hear that your installation of your new heat pump, air handler, and thermostat went well! Cleanliness is important to us, so we do make sure your floor is covered. Also we like to make sure our customers are understanding everything that we do, so we're glad everything was explained to you well. Thanks for choosing O'Brien, and if you ever need us we're just a phone call away."
Laura L.
Nov 2014
Mike was professional from start to finish. The installers left some trash but I called Mike and he resolved it right away without complaining or defending. Whenever I had questions they were answered and he always returned calls promptly. I got several estimates and they were competitively priced.
Response from O'Brien Service Co
"Thanks for taking the time to leave a review! We're glad the installation went well, and we are very sorry that we left some trash behind. We know that it is not acceptable to leave anything behind, but we're glad it was taken care of promptly. Good to hear you had your questions answered. If you happen to have anymore, feel free to give our office a call! We hope you are enjoying your new system, and thanks for choosing O'Brien!"
Sherry S.
Oct 2014
I was so stressed about this situation, but Mike the Sales Rep. who did a wonderful job explaining every thing to me in layman's language and the 2 installation guys who were so patient and nice to me made this entire experience a great one! O'Brien services the company I work for and I knew by their professional and courteous work ethic they would do an excellent job for me also!
Thank you, O'Brien Service Co. !!!!
Response from O'Brien Service Co
"Thanks for taking the time to leave us a review! We're so sorry that you were stressed, but glad that we could help to ease it! We know replacing your system is a big decision, and we're glad that the whole process went smoothly. We hope that you are enjoying your new system! Don't hesitate to call us with any questions or concerns!"
Franklin T.
Oct 2014
unknown
Response from O'Brien Service Co
"Thanks for taking the time to leave us a review! We're sorry that you had to go through that bad experience with your previous system. We're glad though, that we were able to help you with all your problems! Having a top notch unit is only part of your home comfort, as you saw. Making sure that your duct-work is installed/designed properly works in unison with your system. It's great to hear now that your new system is keeping you nice and comfortable. Thanks for the high recommendation, it means a lot to us! If you ever need us, don't hesitate to call. Thanks for choosing O'Brien!"
Linda B.
Oct 2014
The "Design Specialist"/salesman had a service technician background. He very patiently listened to any and all concerns or problems we had with the existing system. He measured every room and all windows in order to do a complete heat / cooling load calculations. He surveyed the entire system running in AC mode. After calculating room by room loads we sat down to discuss options that would address our concerns, improve comfort and save energy. Very knowledgeable very professional.
Complete job took 3-1/2 days. Two man crew was polite, professional and punctual. They covered and protected the path through the house to the attic. They cleaned up after themselves and communicated well throughout the installation.
Follow-up and system training was excellent.
Response from O'Brien Service Co
"Thanks for taking the time to leave us a review! We're so glad to hear how pleased you were with the whole installation process. From the first meeting during the estimate we do make sure to do all the proper calculations and measurements, while listening to the customers concerns. During the install, we do our best to make sure to keep everything neat and clean, and we're glad you were satisfied! Finally at the follow up, we're happy to hear that you got the training you needed to make sure your system will run at its best! Customer service is very important to us at every step of the install we make sure to be professional, clean, and communicate to the customer. Thanks for choosing O'Brien! We hope you enjoy your new system, and don't hesitate to call if you need us!"
Marie H.
Oct 2014
O'Brien was great from beginning to end and it was an easy process. I was able to stay at work because I trusted them.
Response from O'Brien Service Co
"Thanks for taking the time to leave us a review! We're glad that your install process was easy! It's great to hear that you felt comfortable with our company, and that you trusted our employees, that is very important to us! We hope that your new system is keeping your home nice and comfortable, and don't hesitate to call if you need us."
Robert D.
Sep 2014
From start to finish the job went perfectly. One day one and two O'Brien deployed a team of four men to remove the old systems and revise the ducting layout for the second floor. The attic ducting work these men did was simply amazing. Day three involved a two man crew performing the installation, configuration, and start up of the new system, and the morning of day four involved checking all elements of the system to insure everything worked as required and tuning the air handler elements. At every part of the job the work crew took great effort to keep dirt and debris out of the work area, using mats to cover the areas where they walked, and every bit of debris was cleaned up each day. I don't believe you can find a more capable or hard working group of men to do what these guys do and we're delighted with the installation and performance of the new HVAC system.
Response from O'Brien Service Co
"Thanks for taking the time to leave us a review! We're so excited to hear how great the installation went! From the tear out to the new install it sounds like everything went smoothly. We try our best to keep our customers homes looking like we were never even there. We're glad that you're delighted about the performance of your new system as well as our service! Thanks again for all your kind words, we really do appreciate it. Remember we're just a phone call away if you need us!"
Greg H.
Sep 2014
Installers were on time, very clean, and professional. Did a very thorough job.
Response from O'Brien Service Co
"Thanks for taking the time to leave a review! It's great to hear the professionalism that our employees demonstrated while installing a new system at your house. We hope that your new system is keeping you nice and comfortable! Thanks for being such a loyal customer all these years, we really appreciate your business. Call us if you need anything!"
Cynthia S.
Sep 2014
Fantastic!
Response from O'Brien Service Co
"Thanks for taking the time to leave us a review! Thank you being such a loyal customer! From us performing maintenance on your systems, to us installing them, we really do appreciate your business. We're glad that both systems are keeping you nice and comfortable. Call us if you need!"
Linda W.
Sep 2014
They were excellent. I would use them without a doubt.
Response from O'Brien Service Co
"Thanks for taking the time to leave us a review! We're glad that you signed up for the Energy Savings Club to receive annual maintenance along with other benefits! Having your system maintained will help save you money and prolong the life of your system, which I'm sure the tech explained to you! Thanks for choosing O'Brien, and call if you need us before your next annual inspection!"
Patricia H.
Sep 2014
I called this company first based on what I had heard from my friends who use them and what I read on Angie's list. I was not disappointed. From the 1st person I talked to on the phone (Amy) to the tech that came out to my house (Chris) it was a positive
experience. Chris took a look and then told me that the motor to the unit had to be replaced. He explained everything in detail and gave me an estimate on the price. I could not have been more pleased with the service I received and I will call them the
next time I have a problem. Chris also explained the yearly service contract and I plan to take advantage of that
also. Chris and Amy both represented O?Brien in a positive and professional matter that would make the company proud.
experience. Chris took a look and then told me that the motor to the unit had to be replaced. He explained everything in detail and gave me an estimate on the price. I could not have been more pleased with the service I received and I will call them the
next time I have a problem. Chris also explained the yearly service contract and I plan to take advantage of that
also. Chris and Amy both represented O?Brien in a positive and professional matter that would make the company proud.
Response from O'Brien Service Co
"Thanks for taking the time to leave us a review! We're glad that your friends and the reviews on Angie's List convinced you to call us, and it's good to hear you weren't disappointed. From the first call, to performing the service, customer service is our number one priority, and we're excited to hear that everything went so well. Our technicians do an amazing job educating our customers and explaining everything that has been, and needs to be done. We hope your system is working well now, don't hesitate to call if you have any other problems! Thanks for choosing O'Brien!"
Dante L.
Sep 2014
See below for our overall experience. Compared to all work we?ve ever had done by contractors, we were very happy. Compared with all other HVAC vendors/contractors in 2 cities (Wilmington and Raleigh), these guys were the best. Kudos to Brent, who handled the ?sales? part (except for wanting to sell us a Nexia thermostat) and Jason and Dave who handled the installation.
We had to deal with the failure of 2 HVAC systems within 3 weeks. We knew nothing almost about HVAC at the start. The web is an excellent source of relevant education, though there?s plenty of questionable advice out there (as with any other topic). Not into doing your research? Expect to get fleeced. We had estimates that varied by as much as 2-fold in cost. If you?re not on your game, contractors will sell you just about anything. Some expenses of thousands of dollars may net just a few dozen dollars in savings for just a few months out of the year. It?s typical to have estimates padded with replacement of perfectly good parts, unnecessary supplies, and accessories that add substantially to the bottom line. Really want to get fleeced, if the breakdown occurs during extreme weather (hot or cold), let the vendor know you want it fixed ASAP. We had the opportunity to cope with part of the house sweltering and another part relatively comfortable. With the two breakdowns back to back, it got old but it helped us save thousands of dollars; upwards of $8,000 for the two installations if we only count legitimate estimates. Takes all the estimates and we saved over $12,000. We can?t be certain we have chosen the most durable equipment; that kind of data seems completely unavailable. There is enough information out there to learn which equipment is harder to repair. Remember that labor costs are a BIG component of HVAC work. If you have to buy a specially made, hard to find capacitor and it takes a rocket scientist working with a trained mouse to wedge it into a tiny space, you?re looking at several hundred dollars for what might cost less than a hundred dollars to do in a well designed product. AND, watch those servicemen. wait until they finish the entire review of your system and layout what it will cost to fix it. We payed one guy over $100 to fix something marginal on our air handler only to find out, when he went outside, that he suspected all along the compressor was likely the problem and would require replacement. On the whole, we benefitted by?hovering? over the repair and installation technicians. In the course of pleasant conversation, we learned tons about our systems as well as what else was out there on the market. These guys work in blistering heat, freezing cold, spaces so small and unpleasant no one should have to go there, and most people hate them because they?re associated with high expenses they do not understand (not the technicians fault). Most of these guys will appreciate if you show that you?ve made some effort to learn about their trade. They?re the first to tell you it isn?t rocket science, but these guys typically know a lot and are grateful for an opportunity to shine rather than be put down. Really, it?s a win-win for everybody. You save money and get a good education and they get a well-deserved ego boost.
We had to deal with the failure of 2 HVAC systems within 3 weeks. We knew nothing almost about HVAC at the start. The web is an excellent source of relevant education, though there?s plenty of questionable advice out there (as with any other topic). Not into doing your research? Expect to get fleeced. We had estimates that varied by as much as 2-fold in cost. If you?re not on your game, contractors will sell you just about anything. Some expenses of thousands of dollars may net just a few dozen dollars in savings for just a few months out of the year. It?s typical to have estimates padded with replacement of perfectly good parts, unnecessary supplies, and accessories that add substantially to the bottom line. Really want to get fleeced, if the breakdown occurs during extreme weather (hot or cold), let the vendor know you want it fixed ASAP. We had the opportunity to cope with part of the house sweltering and another part relatively comfortable. With the two breakdowns back to back, it got old but it helped us save thousands of dollars; upwards of $8,000 for the two installations if we only count legitimate estimates. Takes all the estimates and we saved over $12,000. We can?t be certain we have chosen the most durable equipment; that kind of data seems completely unavailable. There is enough information out there to learn which equipment is harder to repair. Remember that labor costs are a BIG component of HVAC work. If you have to buy a specially made, hard to find capacitor and it takes a rocket scientist working with a trained mouse to wedge it into a tiny space, you?re looking at several hundred dollars for what might cost less than a hundred dollars to do in a well designed product. AND, watch those servicemen. wait until they finish the entire review of your system and layout what it will cost to fix it. We payed one guy over $100 to fix something marginal on our air handler only to find out, when he went outside, that he suspected all along the compressor was likely the problem and would require replacement. On the whole, we benefitted by?hovering? over the repair and installation technicians. In the course of pleasant conversation, we learned tons about our systems as well as what else was out there on the market. These guys work in blistering heat, freezing cold, spaces so small and unpleasant no one should have to go there, and most people hate them because they?re associated with high expenses they do not understand (not the technicians fault). Most of these guys will appreciate if you show that you?ve made some effort to learn about their trade. They?re the first to tell you it isn?t rocket science, but these guys typically know a lot and are grateful for an opportunity to shine rather than be put down. Really, it?s a win-win for everybody. You save money and get a good education and they get a well-deserved ego boost.
Response from O'Brien Service Co
"Thanks for taking the time to leave us a review! We're so sorry to hear about your bad experiences with all your previous HVAC companies! We do pride ourselves on our customer service, so we're more than happy to walk you through what services we're performing, and educated you along the way. If you ever have any questions or issues please feel free to give us a call. We hope that your new system is keeping your home nice and comfortable for you! Thanks for choosing O'Brien, we're glad you finally found a company you can trust! :)"
Patricia P.
Aug 2014
I have used O'Brien for many years (20+), as have several of my friends, and I believe they are head and shoulders above the rest. Their technicians are always knowledgeable and respectful and they make an effort to educate the homeowner. I'm not sure how they compare in price, but I'm confident I always get my money's worth.
Response from O'Brien Service Co
"Thanks for taking the time to leave us a review! We're so thankful for our loyal customers such as yourself, you are one of the main reasons why we've been able to be so successful these thirty plus years! It really is great to hear how our customer service gets noticed, because here at O'Brien customer service is our number one priority. Thanks so much for continuing to trust our services year after year, it really means a lot to us!"
Mark K.
Aug 2014
Very well. They took care of every need.
Response from O'Brien Service Co
"Thanks for taking the time to leave us a review! We're glad how well the installation went, and that all your needs were taken care of. We hope you are enjoying your new system, and call us if you need anything!"
Licensing
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FAQ
O'Brien Service Co is currently rated 4.9 overall out of 5.
O'Brien Service Co accepts the following forms of payment: CreditCard
Yes, O'Brien Service Co offers free project estimates.
No, O'Brien Service Co does not offer eco-friendly accreditations.
No, O'Brien Service Co does not offer a senior discount.
No, O'Brien Service Co does not offer emergency services.
Yes, O'Brien Service Co offers warranties.