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Verified Reviews
Read reviews by category
roofing (84)siding companies (24)window replacement (17)gutter repair (17)decks & porches (9)HVAC Companies (2)door installation (1)masonry (1)
Showing 1-25 of 104 reviews
Darrell Richard B.
06/02/2023
In my experience, there is nothing not to like about this company! Ricky Lane, the owner, came to our house in Durham to estimate the need and cost. He was friendly and informative, and he offered a very competitive price. We scheduled a time after New Year's in 2023. The work crew was very professional. They replaced soft or rotten decking, covered decking with a waterproof underlayer, and installed the shingles of our choice. Afterwards they picked up every last nail. It's been five months since then, and everything is fine.
Images
Description of Work
They removed the old roofing, replaced much of the decking that was spongy or rotten, installed new underlayer and shingles, etc., and cleaned up very thoroughly.
Category
roofing
Cost
$10,955
Hire Again?
Yes
Eric L.
02/19/2021
Michael R.
12/02/2020
They refused the job. Said it was too small for them to handle
Description of Work
Replace siding
Category
decks, siding
Service Provider Response
We apologize for the inconvenience, [Member Name Removed]. Our company generally only takes on full siding replacements, and the one piece of siding you had missing and wanted addressed was not within the realm of services that we offer, specifically for your location which is technically outside of our service area. We apologize that we weren't able to help, and wish you the best in getting your job completed.larry B.
09/08/2020
The total experience was awesome. The pricing was reasonable and Ricky and his entire staff were professional and easy to work with. The roofers worked quickly and efficiently, putting in long hours and doing an excellent job!! I highly recommend Lanes!!!!! I would gladly use them again!!!!!
Description of Work
Due to storm damage I needed a new roof.
Category
roofing
Hire Again?
Yes
Charles S.
06/03/2020
Tommy J.
05/13/2020
Terrible, roof leaked around chimney, damaged sheet rock in living room and garage took them 12 weeks to get here, I had to hire another roofing company. This was during the rainy season, you can only emagine.
Images
Description of Work
Replace Roofing
Category
decks, roofing
Cost
$11,000
Service Provider Response
We're sorry to hear that you were not satisfied with the experience you had when dealing with our company, and apologize for any issues this may have caused. Upon receiving this review, we've attempted to connect with you in order to resolve this issue, but have been unable to do so. We have had turnover in our office over the years since the original service date, but from the records we do have it looks as though you had a leak in your roof in 2016 so we came out for an inspection. During that inspection, we discovered that there was a leak around your chimney from the bricks, so we addressed the issue. Two years later, in 2018, a storm came through the area and another leak occurred as a result. After you initially reached out on this matter, we were unable to connect but once we did connect, another contractor had been contracted and preformed work. At that point, as per our contract, our warranty was unfortunately voided. Nevertheless, you are still our customer, and we would love the chance to help resolve this issue in any way that we can. As we mentioned previously, we have tried to contact you on the number we have on file, but were unable to get in touch with you, so if you'd like, you can give us a call at (919) 631-6112 in order for us to connect and see how we may resolve this issue. Again, we apologize that you had a negative experience, and hope that we can be of help in the future. Thank you.Michael P.
01/07/2020
Great! Lane's Contracting kept me informed of any changes on my schedule date, they also let me know prior to my materials arriving. Was able to have the roof removed and installed in 1.5 days! Awesome work! Also, had a window installed and Gerardo was excellent to work with . I would definitely refer all of my friends and family to Lane's Contracting for any roofing, siding or window projects!
Description of Work
Roof Replacement & Window Installation
Category
roofing, siding, replacement windows
Hire Again?
Yes
Jon C.
09/26/2019
Very responsive, quick appointment, on time, polite. Ricky even told me that I could order a replacement sash directly and replace it myself in the movable pane of a single hung unit. Where there were fixed panes in similar units, he said he would have to replace the entire window, and the one next to it as well because the two windows were assembled as one unit. He said that replacing the double pane glass unit inserts was not possible in the fixed sashes. I emailed him additional information about the windows after he left as requested and challenged his advice after removing the glass from one of the fixed sashes myself. I never received a quote or a response to my emails. I have since hired a company who ordered the glass I need and will soon install it in all of the windows necessary. I feel like Ricky's advice was deceitful or ill informed. It was certainly wrong in either case.
Description of Work
Replace fogged window glass
Category
replacement windows
Ruth W.
11/19/2018
Prior to the appointment I received an email that Otto would be in the area on a certain date. I responded to the email but did not get a response. I phoned the company multiple times and received a virtual assistant. I requested and finally received a return email that again stated Otto would be in the area on a certain date. After multiple attempts to get a real response (as opposed to an auto generated response), I finally heard from Otto via email on 10/23/18. He said he was busy but scheduled an appointment for 11/6/18. On the day of the scheduled appointment, Otto was a no show, no call. There has been no follow up on the missed appointment. This is not the kind of vendor I expect to see on Angie's List. I never found another suitable vendor.
Description of Work
roof repair
Category
roofing
THOMAS T.
10/11/2018
Michael C.
10/05/2018
They did a good job. It took them not quite 2 days to complete the work. They cleaned up everything and even our neighbors have commented on the new roof roof. They did a good job and their work is guaranteed for up to 50 years.
Description of Work
They installed a new roof.
Category
roofing
Hire Again?
Yes
Glenn R.
10/05/2018
Michelle F.
10/05/2018
Barbara L.
02/24/2018
Very pleased with our experience. Price was fair, crew was prompt and hard working. In order to get the job done in one day, additional workers were called out in the afternoon. Still, the job was done and cleaned up by day's end. There were a few items found to be addressed at the walk around the following morning and those were handled by the end of that day.
Description of Work
Roof replacement
Category
roofing
Hire Again?
Yes
Paul D.
12/20/2017
Pauls team(s) did an excellent job. My wife and I are very pleased with the work, the cleanup afterward and the materials chosen for the job. Paul used Owens Corning for the shingles which look great!.
Description of Work
Paul's team redid my roof, gutters and repaired siding issues.
Category
gutter repair, roofing, siding
Cost
$25,000
Hire Again?
Yes
James C.
08/09/2017
Mike S.
06/16/2017
Rebecca C.
06/14/2017
The project was completed quickly and on schedule. Mr Otto is quite attentive and friendly. He responded to our inquiries quickly and was sure to clear up and questions or concerns we had during the process. The crew was quiet, neat and efficient. They left our home looking better than when they arrived. I would certainly use Otto's Exteriors for our next project.
Description of Work
We had a complete roof replacement.
Category
roofing
Hire Again?
Yes
Roman S.
04/19/2017
There's been a run of roof replacements in our neighborhood and we've been approached multiple times by companies in the neighborhood doing the replacements. I called Otto's since I had not seen them doing work in the neighborhood and asked them to check the roof. I received an email response within minutes of filling out their online form. Someone came out and explained that most of these replacements are likely unnecessary. He also pointed out that we already have very high quality shingles and he would not replace them anytime soon. I appreciated the responsiveness, honesty, and professionalism even though it didn't yield them any business.
Description of Work
Roof inspection
Category
roofing
Hire Again?
Yes
Alexandra L.
04/03/2017
Paul was very responsive to my online request and we quickly set up a time for a quote. Upon arriving at my home, he could tell immediately that our project was not right for his company. Instead of trying to sell me something we didn't need, he was upfront and professional. Although he was not the right contractor for this project, I will not hesitate to contact Otto's for another project.
Description of Work
Full frame replacement windows
Category
replacement windows
Hire Again?
Yes
Ray K.
01/28/2017
I had a couple of delays, and when the day to install came around there was an possible storm hanging around which delayed the start. There was a contractor? other roofer? I thought it was the the job foreman for Otto's but I think this guy was an independent contractor. I don't know except that he told me that Otto was not his boss. To make a long story short, I never ever saw Otto , he never showed his face on the job-site when I was there. I found that a little odd. it did rain for about five minutes on the first day and I was told that they would come back and finish the next day.They told initially that there was probably three sheets of sheathing that would need to be replaced. I could not be there that day as I had to work and I was a little concerned when they told me they found a "lot" of rotted wood. This was after I talked to my wife on the progress. I was not texted nor called to update me on these developments and they would now have to replace seven sheets of sheathing. When I saw them replace part of the roof the day that I was there I saw zero rotted wood. granted the part that was replaced was not as steep of a pitch and I did finally see some pictures. What really irked me is that no one took any wide angle shots of the area to really show me what needed to be replaced. The other thing is that Terry told me he had to replace a piece of sheathing on the back side by the chimney. I went up in the attic and looked and I saw a small patch where they took out my vent but I did not see any new sheathing in this area. This makes me concerned because how do I know how much they really replaced if this was not done. Otto does not have any free sheathing replacement, if you need it it is sixty dollars a sheet. Otto did give me a break by allowing me to buy my shearing and charging me thirty dollars labor per sheet. The thing that bothers me most is that there is sheathing missing where it was supposedly replaced and I have to pay $120.00 extra for two sheets. So it went from three sheets to seven...that to me is not even close. Otto's was fairly priced but If not for this sheathing fiasco I would be able to give Otto a good review...except that you will never see him except at the quote and to collect the money. I would probably choose a company that offers a a few sheets free instead.
Description of Work
Total roof replacement
Category
roofing
Cost
$6,550
Service Provider Response
First of all, I'd like to thank Angie's List for allowing me the opportunity to address this review. Mr [Member Name Removed] roof was started on Thursday 1/26 and finished Friday 1//27. I met with him on Monday 1/30/17. I did not know about this review prior to our meeting, but I will share with your audience some excerpts from the emails that were exchanged prior to and the conversation we had. Nothing like feeling like you've been "thrown under the bus"! This review should not have been written as all concerns and issues were addressed in an email that clearly explained everything. Mr [Member Name Removed]'s last email to Otto was dated Friday 1/27/17 at 10:34pm (basically stating the same as the review) Otto responded to the email in a timely manner on Saturday at 8:09 am and addressed Mr [Member Name Removed]'s concerns. Then this review was posted at 2:34 am Sun 1/29/17. Mr [Member Name Removed] and I meet in person Monday, 1/30, and any questions and concerns could've been (and were) answered then. We do not think that this is a fair review, but since it's been put out here for all to read, I will address issues as listed. Otto's Exteriors is a small, family-owned business. We do not have 100 employees and 50 different installers, and many of our customers choose us because of this. Otto and I share the responsibilities of running the daily operations which include managing projects, picking up material when installers run short, and meeting with existing and potential customers. We had one roof installation crew and two siding/window installation crews up until the end of last year. The roofing crew that installed the roof is not our normal installers. I explained to Mr [Member Name Removed] on Monday that our long-time installer (8 years with us) decided at the end of December to retire from the roofing business without any advance notice, leaving us with work to do but no one to install. The gentleman that owns the roofing company that did the work is a friend of ours that is helping us out until we can hire another roofing crew. His business has all of the insurance needed to cover his work as we have ours. As Otto stated in his email on Saturday and as I assured Mr [Member Name Removed] at our meeting, it doesn't matter who does the install, because your warranty is with our company and we stand behind it! The reason why Mr [Member Name Removed] did not see Otto is because he has been doing both his job and mine the past 6 months. I had partial replacement of both of my knees last year (one in June, the other in September) and I have not resumed my share of the full-time responsibilities This job started on Thursday and during this time we also had another roof being installed and two siding installation, and the jobs were not near one another so there was a lot of time he spent on the road checking on work, running materials, and meeting with potential customers. Likewise, he wasn't around on Friday because he left early that morning traveling to Arizona for the weekend for a siding conference. I'm not sure about what happened in the mix up with the plywood: how many pieces used and where, as I was not privy to that conversation. I explained to Mr [Member Name Removed] we have to charge for a full sheet of plywood whether a full sheet is used, half, or a third. The second line on our contract signed by Mr [Member Name Removed] clearly states "Plywood replacement not included in this estimate add $60 per sheet." If Mr [Member Name Removed] had a problem with that, the contract should have not been signed and any issue over the plywood brought up then. And there are not too many companies that offer "free plywood" as you never know how much needs to be replaced until you remove the shingles and felt paper from the roof deck. What may look fine from your attic can be rotten and disintegrating on top. It's not always visible from underneath because of the layers of wood used to make plywood. In Otto's reply to Mr [Member Name Removed]'s Friday night email he states "it does not matter if it was 3 sheets, 7 sheets or 70 sheets you only owe what the contract states" meaning there would be no additional charge. However, Mr [Member Name Removed] opted to give us this less than favorable review despite the fact that he now has a beautiful, new roof, and he didn't have to pay any additional money. In conclusion, I hope this sheds some light on this review. Otto's Exteriors' goal is offer the best materials and installations, but we also know that there are some jobs that do not go 100% perfect and have "hiccups" along the way. We can only learn from these and strive to make our business even better. And I think the many A's given to us on past roof installations and 4-time Super Service Awards winner for roofing with Angie's List proves this! Thank you for this time to address this matter. Cyndy Otto Office Manager Otto's ExteriorsStan S.
12/28/2016
Crew was on time every day. After several weather delays, the started on the roof. Found some bad spots in roof sheeting and they replaced the ply there. Took two days but the second day was quick; got the main house roof done and then knocked out the storage shed roof shingles. Looks great!! Crew was courteous and on time, did what they said they would do, and cleanup was excellent. DEFINATELY would rehire as well as recommend to anyone!
Description of Work
Needed a new roof installed. Received several quotes, but Otto's Exteriors beat them all. My home has a very steep roof pitch as well as a lot of dormers.
Category
roofing
Cost
$8,900
Hire Again?
Yes
Rachel A.
10/15/2016
Otto's exteriors gave me a detailed quote, links to materials used, and a guide to what to expect during the re-roofing process. The crew arrived at 7am sharp as scheduled, and Mr. Otto came out to talk about the job with me and his foreman. The crew worked a hard 12 hours but got the roof done in a day. It looks great, and they did an excellent job of cleaning up. Mr. Otto came out the next day for a walk-around to ensure the job was satisfactory. I would highly recommend this company for roof replacement.
Description of Work
Complete tear off and re-roof of my house.
Category
roofing
Hire Again?
Yes
Paul T.
09/26/2016
Very well. Finished on the same day. Twin's Trane system bid was substantially below other bids. Personable owner did the installation, a welcome change from some of the corporate operations.
Description of Work
Install new HVAC system.
Category
heating & air conditioning/hvac, roofing
Cost
$4,950
Hire Again?
Yes
Sarah A.
04/14/2016
We had already had a great experience with Paul and Cyndy a few years ago with our roof replacement that we went with them for the skylight as well. They were able to get someone out to measure and replace in plenty of time for closing. Did a great job with removal and cleanup of waste -window looks great too!
Description of Work
Our skylight cracked in a hailstorm about 3 weeks before the closing date on the sale of our house. We used Otto's to replace the skylight.
Category
roofing
Cost
$730
Hire Again?
Yes
Other Information
Services offered
Services not offered
Covid-19 update
We are actively performing full services. We are taking additional precautions to protect our customers.
Health & Safety Measures
We will wear masks and gloves when we visit your home
We offer estimates and quotes using video calling
We accept remote payment
All statements concerning COVID‑19 business operations and essential services are informational only, and are self‑reported and not verified by Angi.