West Shore Home Raleigh-Durham

Installer name : Steve Mays

Hey I had Garrett B. and Stephen G. who explained everything they was doing I highly recommend these guy to anyone they are professional installers...thank you I like my walkend shower.......

Joe & Rob, the installers, were punctual, polite, informative, and efficient, finishing up removal of large tub enclosure and replacement with walk in shower earlier than expected. They took care to cover flooring for excavation and removal of old fixtures and did an excellent job of cleaning up after the project was finished.

Jake Dorman was our design consultant. Kyle and Alex were our installers. The whole team made it a stress free and overall a great experience.. I highly recommend west shore homes.I am very satisfied with their work.

We met with Chip to talk about our needs. He was very knowledgeable and professional. Daniel & Vorn were the installers. They arrived on time and did excellent work. The finished product was amazing. Great job all around.

Very professional, courteous cleaned up well after installation, Garrett did a wonderful job ,explained the cleaning instructions, and answering questions. I am very pleased with my new shower

From the very knowledgeable and thorough salesman who came to the house to the installer, the experience was excellent. I especially liked that West Shore does NOT use sub-contractors so we told told right up front what our installer would do. He showed on time, put down drop cloths wherever he was walking through our house, wore a mask, and continually cleaned up after any mess, even outside. He consistently explained what he was doing as he went along and answered any questions we had. Highly recommend.

They did a really good job and they came about 8:00am and was done about 6:00pm. Yes the job was done in one day and they changed all the old parts with new part.

Dan met with us to talk about what we wanted done and what our expectations were. We wanted a new shower that needed very little taking care of. He gave us a presentation, showed us our options and explained the value of using West Shore Home. We purchased that day. Within 10 days our shower was installed by Garrett and Sam. They were professional, clean, nice and did a beautiful job. We are very pleased with our decision and within 8 hrs we had a new shower that we love!!!!! Highly recommend them!! Mary and Jim Raleigh, NC

Joey Kun came out and made some repairs for us. He did a great job.

Neil was a Very Professional worker who did a Great Job installing our new shower. He also went above and beyond to do extra when installing to help my husband out! I recommend him to anyone wanting a job done right!

Neil F was prompt. He followed the CDC guidelines for Covid-19. He was friendly and courteous. He was a professional at all times. He removed the old bathtub and installed a walk-in shower. He removed all debris, and the walk-in shower is great. I would highly recommend him.

West Shore scored! From the design consultant, Dan Buccola to the installation. Completed in one day as promised and it looks beautiful! Our installers, Sam and Kaile were top notch! Very professional and friendly, plus they left my home as clean as they found it. I highly recommend these guys! Thanks West Shore for our new and much larger shower!

Shawn and Devon were on time and did a great job. The shower turned out just as the sales rep promised.

Lots of human error. They responded to all issues, but it took a long time and many trips. We financed for 24 months no interest no payment, except that is not what received. Instead payments started day one and interest after 6 months. We feel duped.

We had a walk-in tub installed. Daniel and Vorn our installers were pleasant, detail oriented, and overall very professional. Their concern was for our satisfaction.

They did come out and do what appears to be a good job. It looks great. They did not do any testing to determine if plumbing leaks. We could tell because there was still air in the lines when we were allowed to use the shower days after completion. You can say the fact that there was air says no leaks, but that only covers you up to the valve. From the valve to the showerhead could be leaking and it is in a sealed wall and nobody checked it. What they missed...The parts that you cannot see. We did some other updating in the bathroom and finally got around to painting. Absolutely no attempt to seal the top or to cover the corner piece they put in. Basement bathroom, so plenty of moisture will get behind there and cause mold. Not at all what I expected for the price they charge. UPDATE 1: Contacted the company via their website. No response. Contacted salesperson via email. Got called back from someone else. Told the installation manager would contact me *shortly* to come out and look at it. After a week, called back. Still, no idea what they are doing. Claimed they will call. Not optimistic. Absolutely no post-sales support. I hope we never have to deal with a warranty issue with them. UPDATE 2: Got a spam message from corporate asking how we are enjoying our new shower. Detailed all the issues in the response which goes to the regional manager. This is what finally got us a callback. UPDATE 3: General manager for location came out. Former installer. Said they should not need to back the gap and can just caulk it. To me, seems too big for that, but they said they will do it, and if it does not hold or does not look right, they will replace the wall panel(s). Pretty condescending to the customer. Has a plan on how to check for leaking too. Saying the right things anyway. Said would have a tech out within 45 minutes to take care of everything. Told them they had a hard deadline of 2.5 hours to complete which should not have been a problem. Nobody showed. Nobody called. UPDATE 4: Finally got a call back 24 hours after someone was supposed to be here. Finally got someone to come out the next day. Just fill all the gaps with no backing. Need to wait until it cures to see if it holds, but not hopeful on the corner piece. UPDATE 5: Had a chance to check the caulking. Not holding at all. Suspect the gap is too big to caulk. Corporate is involved now, we will see if they can make it right.

Kyle H. and Alex M. were prompt, courteous, and professional. Our shower is gorgeous! Such quality work! I highly recommend for them to provide the same service to anyone out there looking for a tub to shower conversion.

Rod and Sharif did an excellent job. I recommend them for all your house hold upgrades. I love my new doors.

The service technician explained to me the process he was going to perform to re-caulk my shower. He replaced the caulking and cleaned the shower pan and left me instructions on how to properly keep my shower cleaned and looking new. He cleaned up his work area. Joey Kun was very professional and efficient with the service he provided.

Our installers in Raleigh, Daniel & Vorn were top notch and we recommend them in the Raleigh area.

Tj and Travis did a awesome job on remodeling my bathroom from a garden tub to a walk in shower they was nice and respectful and clean up after there themselves i give them a perfect 5 star they did did that I am one happy customer thank you West Shore home I will be sending you some more business.

Garrett B and Xavier P did an awesome job on both of my bathrooms and they were very nice and considerate, they worked in a timely manner and cleaned up everything when both jobs were done. I would definitely recommend this company and them.

Neil F did a wonderful job installing our new shower. He was on time, courteous and did a really top notch job with everything.

Brandon W and Brian E were did outstanding work in our bathtub to shower conversion project. Very professional and courteous - thanks for a job well done!