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USA FLOORING

About us

Raleigh: (919) 878-0955 // Durham: (919) 294-9936 // Fayetteville: (910) 484-4835 USA Flooring has been in the flooring business for over 30 years. We are organized to accommodate every type of client's needs from residential to commercial. Full install or cash and carry customers are welcome. All installation services come with a standard lifetime warranty on all labor services! Our experience and expertise provide us with the insight to handle any flooring challenge. Our extensive knowledge of the industry has given us the insight to offer the public a unique concept; we offer a diverse special-order selection showroom as well as a warehouse stacked to ceiling with rolled goods, laminate, and hardwood flooring. Our buying power gives us the ability to offer our consumers the ultimate savings and deliver quality products at direct prices. If it goes on your floor it's in our store! To learn more about USA Flooring and what we can do for you, contact us today.

Business highlights

46 years of experience

Services we offer

Kane, Usa Flooring has an answer for nearly any flooring need, and Couristan in stock at greatly discounted prices. We carry hundreds of rolls of carpet and vinyl, and dozens of pallets of hardwood, and hardwood flooring. We also custom bind area rugs and offer many varieties of high end broadloom from manufacturers like Stanton, and specializes in carpet, ceramic and porcelain tile, laminate, laminate and tile in stock! So that means you can buy it today and install it tomorrow!

Reviews
3.828 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
14%
3
14%
2
11%
1
11%
Showing 26-28 of 28 reviews
Peter I.
Apr 2014
3.0
$14,000
There was not really any follow up to see if they were happy. I do not think we would use them again.

William R.
Dec 2012
3.0
Yes, I recommend this pro
The sales person was very prompt and gave an accurate estimate for the job to be completed.  I had carpeting installed on the steps and hardwood flooring in a hall and bedroom.  They arrived to install the hardwood floors first.  That was supposed to be completed in a day, but they did not order enough of the wood flooring, so they came back a week later to finish.  That was a pain and meant that I had to be home another day for installation.  However, once the job was completed, it did look really nice.  
When they arrived to put the carpets on the steps, they had to return the carpet because it needed to be bound on the sides, which meant that installation was also delayed.  However, the final outcome looks fantastic.  I love the carpet and have had many compliments on it.

Patrice R.
Dec 2011
4.0
Yes, I recommend this pro
$1,027
See top section.

DAVID E.
Oct 2011
5.0
Yes, I recommend this pro
$2,000
We used them previously to do laminate in the living room, dining room, and bathroom. This time we had them finish the first floor and start on the second. Like last time, we enjoyed the quality, price, selection, and installation. Everything about them is great and definitely recommend them. Like last time, we noticed a few small errors after they left. And like last time, they came back quickly at a time convenient for us to fix it.

Martha Y.
Oct 2011
5.0
Yes, I recommend this pro
$2,800
I did not choose them to do the work but I would recommend them.  They gave a very good quote and it was very good to deal with but I just choose not to go with them.  It was excellent and they gave a very fair quote.  I thought that they gave a nice price for it.  They were very pleasant and very fast to deal with.  I went with another company because I was dealing with them for longer time.  It was a 50/50 position which one to go with.

DAVID E.
Jan 2011
5.0
Yes, I recommend this pro
$3,700
Overall we were happy with them. We looked at other places but decided to use USA Flooring for our laminate, based on the recommendation of a friend. We went to their showroom and found some possibilities. Then the salesperson came to our house to measure and bring samples of ones we liked. She then emailed us a quote. Not surprisingly, after mentioning that we were looking at other companies, she lowered the price of the flooring some. The installation was an all-day event for the crew of four men to do a living room, dining room, small hall and half bath. A lot of the time was removing the parquet, that was only in 15% of the area but was very hard for them to remove. After they were done installing, they realized that they were short on trim by just a few inches. Also, they took off the toilet and couldn't put it back as one of the pipes was too small due to the diferences in the height of the two floors. So we had to buy this pipe (only a few bucks) and install it. They came back the following Saturday to finish with the trim, fill in the nail heads for the trim, and fix trim around the side of the fireplace. That had to be glued and wouldn't stay down. So when they came back, they added a lot more glue and after a week, it is still there but we see some of the glue which we hopefully can remove. The salesperson followed up with us to make sure that we were happy. Down the road when we do the floors upstairs, we will definitely consider them to do it again.
Response from USA FLOORING
"To all former and prospective future customers, We offered to have the customer's flooring independently inspected at our expense, and/or offered to replace the flooring without inspection, also at our expense. The customer was only interested in keeping her flooring, and obtaining a full refund. We felt that this option was not an equitable solution, and we mutually settled on a refund of half the amount to settle the dispute, all the while maintaining our intention to replace the floor. It is our desire to resolve every issue and satisfy every customer, as we feel we attempted to do in this case. Please feel free to read the entirety of the correspondence between our company and the customer as is posted on the BBB website. [hyperlink removed]"
Showing 26-28 of 28

Licensing

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FAQ

USA FLOORING is currently rated 3.8 overall out of 5.

No, USA FLOORING does not offer free project estimates.

No, USA FLOORING does not offer eco-friendly accreditations.

No, USA FLOORING does not offer a senior discount.

No, USA FLOORING does not offer emergency services.

No, USA FLOORING does not offer warranties.