Regions Bank-Glenwood

Pre qualified for loan in December 2011 closing. Regions stated closing would be the end of the month. I moved money around needed for closing incurring overnight fees to expidite. Closing did not take place on time. Found out later that lender had sat on loan for weeks. Eventually officer I was dealing with changed and I was informed that they had made mistakes with the package. Rate was increased and I chose to back out of the purchase. I was also told the mortgage officer I had originally dealt with was no longer with Regions. Seller agreed to reduce selling price to accomodate increased cost do to rate increase. Regions then renewed the application process. they asked for additional information almost on a daily basis. Never could get them to commit to a closing date and they continued asking more and more questions. Finally I told them I would not continue being held in a lurch. I wanted one more final list of questions and an answer yes or no. They asked their questions. I provided the information. They came back the next day for more information, I refused to provide any more information and since the loan was not approved I forfieted my purchase deposit if $1,000. The seller asserted I did not cooperate with getting a loan even though I had cooperated for three months and they had no basis to deny the loan.

It was done within 30 days. I dealt with Jennifer Rawlins, who was very professional. She was excellent. She got back to me when she was suppose to. It was a very smooth process, and I got the rate I wanted.