Monster Tree Service of Raleigh Durham

cellent service, crew were very good If I have 10 stars I will give them Highly recommended . Price are reasonable If I have use them again no doubt will hire them. Good thing about this company owner Jason personally supervises your project than he send invoice to make sure customers are satisfied. #1 in Cary. Raleigh, Durham, Chappell Hill and sarounding area Thanks Monster Service 1

The job was hired to remove a dead Japanese Maple, as well as trim/prune several other trees. I arrived home to find that two of my trees had been butchered!!!! Literally, 1/2 of these 30 foot trees now have no foliage or branches on one side of the tree; it looks really awful! So, just imagine a tree that size -- a trunk and a few close-to-the-trunk stubs of branches, and no foliage -- with the other side still having branches with foliage. Again, the word "butchered" is an apt description. This is was the estimate/work order stated: "Prune to reduce the length, height, or spread of the tree crown ... The goal is to shape the trees and reduce the size as much as possible and get some home clearance. Monster Tree Service was hired because the owner, Jason Farland is an arborist. I expected, with an arborist, to have my trees SHAPED -- as the work order stated. Over and over, when me and Mr. Farland were going from tree to tree during his estimate work-up, I expressed that I wanted the trees shaped. I wanted a long oval shape -- and I made the shape over and over with my hands in the air to demonstrate what I wanted. I did the VERY same thing with Raphael (the person who led the team of three that showed up to do the work). OVER, and OVER I communicated the way I wanted these trees SHAPED. These trees can be cut in this shape -- it is the shape I have had them cut in every time I had the pruning/trimming service done. Mr. Farland called me back shortly after I called him. He said that we had a misunderstanding about what was to be done to the two trees. I expressed to him that I never agreed to have the trees cut back so severely that one whole side of them is now bare!!! I stated that the estimate used the verb "SHAPE". And that I expressly stated with words and hand gestures numerous times that I wanted the trees shaped. He defended the work of the team he sent out -- he said they did what he himself would have done. He then tried to say that the trees needed to be cut back that severely to enable new growth -- and then they could be shaped. I had to call BS on that defense -- because if that had been what we agreed to then we would have discussed a future service to check on new growth and the tree's readiness to be pruned. And really ... we're waiting for new growth? When the weather is cooling and winter is coming?! I am concerned that the trees may die; that's how severely they have been cut back on one side. He said, "Well, we aren't going to agree about this". I stated that I am not okay with leaving the trees as they are -- again, they look butchered. And I further stated that I was not okay with anyone else but him/a team that he is supervising coming back to do any further work on the trees. He balked at this -- stating he would send another team -- even though "the team I sent you is A1". I then said, are you telling me that you don't have 30 to 45 minutes to do/supervise additional work to get those trees shaped up?! He recanted his stated plan to send another crew and said he will come back himself. I am heartbroken that these two, old lovely trees have been cut like they have. I am just sick about it. And I am horrified by how this all went down!!! I believed I had hired an arborist who knew trees -- who was advanced enough in his professional ability to not MISUNDERSTAND me when I, no fewer than 10 times stated and gestured what I wanted. Essentially, I wanted what the estimate/work-order stated. THAT IS NOT WHAT I GOT!!!!

The job was hired to remove a dead Japanese Maple, as well as trim/prune several other trees. I arrived home to find that two of my trees had been butchered!!!! Literally, 1/2 of these 30 foot trees now have no foliage or branches on one side of the tree; it looks really awful! So, just imagine a tree that size -- a trunk and a few close-to-the-trunk stubs of branches, and no foliage -- with the other side still having branches with foliage. Again, the word "butchered" is an apt description. This is was the estimate/work order stated: "Prune to reduce the length, height, or spread of the tree crown ... The goal is to shape the trees and reduce the size as much as possible and get some home clearance. Monster Tree Service was hired because the owner, Jason Farland is an arborist. I expected, with an arborist, to have my trees SHAPED -- as the work order stated. Over and over, when me and Mr. Farland were going from tree to tree during his estimate work-up, I expressed that I wanted the trees shaped. I wanted a long oval shape -- and I made the shape over and over with my hands in the air to demonstrate what I wanted. I did the VERY same thing with Raphael (the person who led the team of three that showed up to do the work). OVER, and OVER I communicated the way I wanted these trees SHAPED. These trees can be cut in this shape -- it is the shape I have had them cut in every time I had the pruning/trimming service done. Mr. Farland called me back shortly after I called him. He said that we had a misunderstanding about what was to be done to the two trees. I expressed to him that I never agreed to have the trees cut back so severely that one whole side of them is now bare!!! I stated that the estimate used the verb "SHAPE". And that I expressly stated with words and hand gestures numerous times that I wanted the trees shaped. He defended the work of the team he sent out -- he said they did what he himself would have done. He then tried to say that the trees needed to be cut back that severely to enable new growth -- and then they could be shaped. I had to call BS on that defense -- because if that had been what we agreed to then we would have discussed a future service to check on new growth and the trees readiness to be pruned. And really … we are waiting for new growth? When the weather is cooling and winter is coming?! I am concerned that the trees may die; that's how severely they have been cut back on one side. He said, "Well, we are not going to agree about this". I stated that I am not okay with leaving the trees as they are -- again, they look butchered. And I further stated that I was not okay with anyone else but him/a team that he is supervising coming back to do any further work on the trees. He balked at this -- stating he would send another team -- even though "the team I sent you is A1". I then said, are you telling me that you do not have 30 to 45 minutes to do/supervise additional work to get those trees shaped up?! He recanted his stated plan to send another crew and said he will come back himself. I am heartbroken that these two, old lovely trees have been cut like they have. I am just sick about it. And I am horrified by how this all went down!!! I believed I had hired an arborist who knew trees -- who was advanced enough in his professional ability to not MISUNDERSTAND me when I, no fewer than 10 times stated and gestured what I wanted. Essentially, I wanted what the estimate/work-order stated. THAT IS NOT WHAT I GOT!!!!

Had issues with communication.

We had a large tree that needed to be trimmed because limbs were low hanging over the garage roof, over the driveway, and our neighbors driveway. Jason promptly answered my call, came the next day, and gave what I considered a more than reasonable quote. I canâ  t say enough praise for the quality work Jasonâ  s crew performed. After a 30 yr military career, I know what it takes for a flawless plan and execution. Jason and Monster Tree Service did just thatâ ¦. Use MonsterTree Service. You will not be disappointed.

great

Took great care of me.

They stand by what they say.

I had a huge tree that had major deterioration. They had a plan a, but then decided that the tree had deteriorated too much and needed to do plan b. They came back the next day and took care of everything, There was little to no damage around the area, the clean up was superb. I would highly recommend this company.

I used Monster to take down a number of trees, one of which was very large and leaning over a fence. It was also difficult because the yard would not support heavy equipment. They were here for an estimate in 24 hours and took care of the work about a week later. They did a good job and cleaned up well after themselves. very quick to respond to questions during the process as well.

We had two trees, a number of overgrown shrubs, and quite a few branches removed by Monster of Raleigh Durham. The estimate process was easy and the cost reasonable. The work was done well and quickly, and they left the yard in better shape than it was before. They even hauled away a couple piles of yard waste I hadn't had a chance to break down to put in the bin yet! Great service and we will definitely use them again.

The owner never called or checked back to see if all was going well! That s unusual in a Customer Service oriented Business! It s his job or someone designated, co-owner, vp, customer service manager, etc to follow through!

When you want the best you hire Monster Tree Service! The owner, Jason, was easy to work with. The crew worked for about 12 hrs. In tight spots around delicate structures & were very skilled, professional, & polite. High grade equipment such as the 72 platform lift, stump grinder, chipper. & loader were used to remove & trim trees encroaching on my house safely and efficiently. I was very pleased by the clean up & completion of this job. I would highly recommend this company!

They did a great job taking down two trees and carrying off/chipping a large pile from two other trees. They took down the trees in pieces so it did little damage to the yard. Cleaned up well. My only complaint is that communication on timing could have been a little better, not bad though. Good work at a fair price.

Very honest, hard-working and excellent dedicated service!

Scheduling was easy from the quote to the service, and they took down 15 trees so fast! Cleanup was great, no problems at all. The owner is very friendly. We’d definitely recommend them and will probably use them again.

Very professional. Did work as promised.

Did a very professional job.

They did additional trimming at no cost because they thought a few trees needed it! I was thrilled with the price, the professionalism and the friendly service.