Leaf & Limb

unknown

The office was very responsive and good at scheduling.  The first person who came and made the plan for brush removal was nice and professional.  The workers doing the brush removal did a good job.  
The stump grinding on the other hand, was a complete disaster.  They ground the stumps, but they also ground my garden irrigation system, my outdoor lighting and my time warner cable line.  When we contacted the office they asked for pictures which we sent.  The first response back was that there was no damage, which was incredible because it was hard to miss the bare metal from the wires.  The second response was at least apologetic but no offer to help with repairs.  
Crazy that I will likely spend more money repairing the damage they did than what I paid them for the job.  The only reason they are not straight F is because the first part of the project was handled well.

Update: 11/6
They came back, they were much more apologetic and they did credit us $100 towards the damages.  I am much happier with their service now.  Their stump grinder still isn't the best, but they dealt with it when they didn't have to, which says a lot.

Great.  This is the second time Leaf and Limb has provided this service for me.  They do a beautiful job of pruning and clean up all the limbs/leaves after pruning.  Very professional work.  Folks are very responsive, came out and did an estimate shortly after I called them and completed the job within a couple of weeks although this was a very busy season.  Knowledgeable and work is top quality.  All staff are very helpful and professional.

.

.

I picked leaf & limb because of the many positive reviews on Angie's List.  Also it is my understanding that their workers are all employees and the company carries workers comp and liability insurance.  I did not mind paying more for a company that takes care of its workers.
The estimator was Greyson Painter.  He seemed very professional.  He could identify every plant we came across and he told me the job would probably take all day and quoted $2100 for the job.
The job involved some work on my neighbors line including pruning branches of an oak touching my house.  When I asked for permission, my neighbor asked me to get them to prune some branches on his house and have that added to the job at his expense.  When I received the typed quote by email, it was missing shearing my front bushes.  Greyson said he would come back out to figure what my neighbors add-on would be, and to figure out the extra cost of shearing the bushes in the front.
Greyson never came out.  When I inquired he said the workers would quote it on the job.  I was ok with that.  The job was scheduled about 1 month later (they called on a Friday to tell me they would be there Monday).  Guys arrived before 8 am and added $200 for the extra tree work and $200 for the extra work on the bushes.  I agreed to that.
It was a beautiful day with a chance of rain.  Temperatures were moderate.  The guys worked for about 90 minutes and then took at least an hour nap on my lawn.  I had to leave at that point to take my wife for cataract surgery.  I called the Leaf and Limb office and got an answering machine and complained about their work ethic.  We got back at around 3:30 and the guys were packing up.  They asked me to walk around the house to point out issues.  I did and they fixed them.
The following day I noticed how asymmetrical they left the 2 Arborvitaes.  It seems to me that they charge a premium price and should be doing a premium job.  I don't see that at least on my job.  I've had lots of work done on my house including landscaping, a stone retaining wall, a large addition, etc.  I've never seen workers take an hour break after working 90 minutes first thing in the morning.  It seems to me that their aim was to stretch the job as long as possible.  And had it rained they would never have finished it.  Now in all honesty, I have no idea how hard they worked while I was gone.  All I can describe is what I saw before I left a bit after 11 am.
So if you don't mind paying a premium price for hiring workers with a possibly low work ethic, go ahead and hire them.

unknown

The team was in and out of my backyard in two days. There was a bit of miscommunication on the service as I'd wanted both the tree removed and the two trees by the gate to be trimmed. The company had to come back out another day to do the trimming. This was because I'd mentioned I *might* be able to complete the trimming myself before they got there for the tree removal, but couldn't manage it with my schedule. Miscommunication aside, they were able to return quickly and perform the trimming perfectly. The yard was cleaned up after and I didn't have to do a thing. I was not present for either occasion. This is a small company locally here in Raleigh and they did a fantastic job. I'd definitely call them again for another project.

unknown

The Leaf and Limb crews were all dedicated and enthusiastic about their work!  The tree removal and clean-up were expertly carried out - and the one little oops (broken window totally caused by the muddy yard conditions the crew had to deal with) was handled by Leaf and Limb through a window replacement subcontractor with no problem!   The crew even saved and unloaded the leftover beautiful cherry tree hardwood for our wood-working neighbor to use. Joe was knowledgeable and professional with the estimate and recommended treatments.  Very pleased with the entire project!  Thanks!

Update: Leaf and Limb sent a specialist (tree pathologist) to inspect our trees and address our concerns. Larry lent his considerable expertise to further diagnosing our trees' disease and developing a plan for future treatment. We were very pleased that he took the time to explain treatments and scheduling in detail.
I'd like to add that Larry has been doing his utmost to ensure that we are satisfied. Miscommunications can happen with any company. What really sets apart superior companies from mediocre ones is how companies respond when things don't go quite as well as expected. Larry and team are committed to following through and ensuring our complete satisfaction. For this reason, we are updating our evaluation. We look forward to entrusting our trees to L&L for further treatments in the spring and are confident we are well on our way to a healthy landscape.

unknown

My brother owns a landscaping company and he's used them before so I used them. They were reasonable. It was exceptional. They were incredibly prompt and responsive. He actually did a little bit more. I asked them if they have time to take down another couple of small trees and they did and they charged which I expected but they were able to do that for me. When they left, the yard was pristine and I have a lot of stuff in my yard and they didn't damage anything so they were exceptional. They weren't the cheapest but they also weren't the most expensive so it was great. They would be the first people I call.

.

They do a good job.

Great crew!  A little lack of communication between estimator and crew.   

I had taken down the rotten fence adjacent the tree, planning to put it back after they finished, until the fence guy could come and replace that.  When the guys arrived to do the job, they were surprised to see how big a job it was. They didn't have time left in the day to complete it, and I was distraught at the idea of having to put back, then take down, then put back the heavy old fence.  The guys said they would take care of it and they did probably a better job than I would have.  They did what work they had time for that afternoon, then came back the next morning to finish.  They didn't leave any tree debris.

unknown

After a lot of back and forth via email and phone to make sure I understood how the job was to be done and that my windows, lawn and sprinklers would be protected from the stump grinder, I hired Leaf and Limb to do the job.  They were here 1st thing in the morning.  I explained my concerns about protecting my lawn and windows and after assessing the situation, he decided it would be better to just dig up the shrubs and not use the stump grinder at all.  I was thrilled with that decision and the job that he did.  He asked me several times if I was ok with what he was doing and cleaned up beautifully afterwards.  I could not have been more satisfied.

I've had a rotting tree stump in my front yard for quite some time now and it was becoming a termite magnet.  I stumbled upon Leaf & Limb Tree Service on the Internet and based on some reviews I read I thought I'd give them a try.  I am certainly glad I did!  After sending them a photo of the stump as requested, they promptly sent me an estimate and date that they would do the work, once I had contacted the 811.org underground utility locating service so that anything underground would not be accidentally damaged.  They did the work promptly, completely removing the stump, and did so without even waking up my wife and I (we sleep late) and on top of that did not even upset our dog, a miracle in itself!  I heartily recommend Leaf & Limb Tree Service, check out their website at www.LeafLimb.com

They did a wonderful job!  They were prompt and highly professional.  Everyone on the crew was extremely nice.  
I had called approx 22 different tree service companies and only 2 called me back, and Leaf and Limb was the only one that would come out and give me an estimate.  I'm happy no one else called back as I got the best and most professional of the bunch!!
I highly recommend Leaf & Limb!

The tree removal and stump grinding went great.  The tree removal needed to be done on 2 different days due to the amount of work required - the second day was 2/6/2015. The crews sent each day were respectful of our property.  The guys were all very nice and friendly and willing to answer any questions or deal with any concerns I had.  The stumps were ground on a third day.  The gentleman sent to grind the stumps was very nice and helpful too.  The office staff was very easy to work with and very accommodating.  Our yard was cleared of debris before the crew left each day.  I would definitely recommend Leaf & Limb and I would definitely use them again.

The service was excellent.  I found everyone I dealt with at Leaf & Limb courteous, well-informed, and very helpful.  

unknown

Overall the service went well.  Expect a lag when scheduling service due to varied weather and if stumps need removal they will schedule a second visit with different equipment and crew (ie. 2 weeks after tree was removed).  Used Angies list stump removal discount.  They removed a large tree that was hanging over garage while we were gone.  Watched the harborists remove large pine tree limbs that were dead and overhanging patio and house.  Gave the best quote for this particular project. Very efficient work.  Only thing they missed was removal of stump grindings which they agreed to do, but not a big deal.  Used it as mulch.

unknown