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CAROLINA IN HOME FLOORING & DESIGN CENTER
Acoustic Ceiling Tiles - Install, Carpets or Rugs - Clean at Home, Carpentry Framing - Install,
About us
At Carolina In Home Flooring, our vision is to be a preferred residential flooring sales and installation company where quality is embedded in all we do. From sales to installation, we intend to professionally sell and install the right products at reasonable prices and commit to exceptional customer service standards. To that end, our mission is to ensure a simplified, value-added in-home buying experience, utilizing knowledgeable, committed and hard-working sales consultants whose purpose is to meet our customers’ needs through proper alignment of fairly-priced, appropriate flooring products. We will support this buying experience with responsive sales support staff and a dedicated team of professional installers who pride themselves in the quality of their work, one job at a time. In every interaction, we will strive to uphold our values to be personable, prompt, thorough, honest and respectful as we compete with integrity for new business, and we hope in doing so that we earn our customers’ trust for future work through repeat business and new customer referral opportunities. We are locally owned and operated with 27 years of experience, and look forward to working with you!
Business highlights
Se habla espanol
36 years of experience
Services we offer
Carpet, Convenient Showroom located in Morrisville with Designer, Free In-Home Estimates, Hardwood Installation and Refinishing, Laminate, Luxury Vinyl Tile and Sheet Vinyl. Installation and Sales of Products.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.9470 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 93% | ||
| 4% | ||
| 2% | ||
| 0% | ||
| 1% |
Showing 76-100 of 470 reviews
William A.
Feb 2016
Drew came to our home several times to help select the carpet that would best fit for our use and style. He actually came over 3 different times and made us feel comfortable with him and his company doing the work that was desired. The installers were respectful, careful when moving furniture and did an overall excellent job installing carpet in 3 separate rooms. The project took most of the day and once complete they cleaned up very well. In particular, they were very careful to remove and reinstall our furniture with any issues.
Response from CAROLINA IN HOME FLOORING & DESIGN CENTER
"Dear Customer, It was my pleasure visiting you several times! I'm so glad you felt comfortable with me and Carolina In Home Flooring. I think you made an excellent choice and hope that you are enjoying the new carpet. I also appreciate you writing a review for other Angie's List members to understand how our process works. Our installers are very conscientious and work hard to do a great job. I [Member Name Removed] pass on to them your kind words of appreciation. Thank-you, Drew Propes Sales Consultant"
Laverne B.
Feb 2016
Will not choose this provider because of initial contact.
Response from CAROLINA IN HOME FLOORING & DESIGN CENTER
"Dear Customer, I apologize for giving you a bad first impression. My only intent was to let you know up front that replacing carpet with hardwood stair treads is generally an expensive renovation project. I had no intention on being rude. At our Company, communication is our # 1 priority. Mike"
Lori E.
Feb 2016
It went great! There were 2 sets of people that came out to my townhome. One group installed the vinyl flooring and the other installed the carpet. They both called ahead and arrived on time. Both were thorough and provided high quality service. The flooring took most of the day to install; they came pretty early in the am and left between 4-5pm. They did such a great job! I am so thankful for all their hard work, professionalism, and making sure that I was fully satisfied with the work done before they left! Amazing company, amazing service!
Response from CAROLINA IN HOME FLOORING & DESIGN CENTER
"Dear Customer, What a great description of how we always try to provide customer service and professional installations to each and every customer! Thank-you for taking the time to write such a wonderful review! We are happy you are pleased with the different installation teams and flooring products you selected. Sincerely, Mike Nelson Owner"
Condit R.
Feb 2016
I visited the shop on the morning of New Years Eve. I met Mike, the owner, and got good guidance from Val on carpet selection, and what we could expect for the installation process. Then Eric graciously came to our house the same day so we could view samples while he took careful measurements for our new carpet. After ripping out the old carpet (worth the low price of letting them do the work and disposal), the installation crew screwed some of the wood underlayer to stop creaks, and sprayed sealer in several locations to prevent previous pet stains from being detectable by future pets. Then they took care to install the carpet, especially making sure it was secure everywhere, including at the sides of each stair step. We really appreciated that Carolina did all they could to get the carpet and install it prior to our move-in date. It looks great!
Response from CAROLINA IN HOME FLOORING & DESIGN CENTER
"Dear Customer, Our business has grown from just doing In-Home estimates to also offering a beautiful new showroom! So glad that you were able to visit us and see different options. We hoped that by expanding in this way, that we could be more full service to our customers. We do appreciate you mentioning everyone who participated in your flooring project! It takes a team to go from start to finish and we do have a great team! Enjoy the new flooring and please let us know if you have any issues or questions. We hope to see you again. Sincerely, Mike Nelson Owner"
Ann H.
Feb 2016
It went great, they came on time, moved out all the furniture, removed the old carpeting & under-padding. They worked very clean & careful. They did a wonderful job laying the under-padding & carpet. When they finished they made sure everything was cleaned up & put all the furniture back.
We couldn't have been more pleased. The customer service was excellent. We definitely would hire them again, a great company to do business with.
We couldn't have been more pleased. The customer service was excellent. We definitely would hire them again, a great company to do business with.
Response from CAROLINA IN HOME FLOORING & DESIGN CENTER
"Dear Customer, We are pleased to hear that your installation went smoothly and that you are happy with our customer service and the end result! Thanks for taking the time to write a review for our company. It means a lot to us to know that it is appreciated by our customers. Hopefully, the carpet feels great, looks wonderful and will be comfortable for many years. Thanks again for your business! Sincerely, Martha Gerringer"
Dick W.
Feb 2016
unknown
Response from CAROLINA IN HOME FLOORING & DESIGN CENTER
"Dear Customer, We love to hear that there was a transformation! It's amazing how you get used to your home having dirty, old carpet or scratched hardwood, but when you pull the trigger and actually install new flooring,..Wow...what a difference! Very satisfied to hear that you had a great experience with our company and installers. They are true craftsmen and work very hard to make our customers happy. Enjoy the new hardwood! Sincerely, Martha Gerringer"
Norman F.
Feb 2016
unknown
Response from CAROLINA IN HOME FLOORING & DESIGN CENTER
"Thank-you for sharing your experience to other Angie's List members. It was a pleasure assisting you with your flooring project. Please let us know if you have any issues or need any further assistance. Sincerely, Martha Gerringer"
James W.
Jan 2016
My wife and I had not purchased carpeting in a house for more than thirty years. Mike came out and gave us a concise education course on the kinds of materials and options available for our needs. We had a couple estimates for less money but really liked Mike's presentation and knowledge and after some negotiating, agreed to have him do the work. The installers, Santiago and Roya, did a very professional and neat job. It is easy for me to recommend the company to anyone looking for flooring work.
Response from CAROLINA IN HOME FLOORING & DESIGN CENTER
"Dear Customer, I have been in the flooring business right at 30 years myself, and I've learned over the years how confusing it can be to consumers. It's important to explain the pros and cons of each fiber type, fiber construction and stain protection so that you, the consumer, can make an educated choice. I certainly enjoyed working with you and your wife! Thanks for writing such a kind review about your experience! We really do appreciate your business! Mike Nelson Owner"
Richard G.
Jan 2016
unknown
Response from CAROLINA IN HOME FLOORING & DESIGN CENTER
"Dear Customer, We certainly appreciate you taking the time to write a review about your flooring project. So glad you are happy with everything! We hope you enjoy the new carpet for a long time and let us know if we can assist you with any future flooring. Sincerely, Martha Gerringer"
John R.
Jan 2016
Hhe installation went very well. Carolina In home Flooring moved all the furniture. The installation was quick and the floor looks great. We did have one bubble that appeared in the floor, but the contractor returned and fixed the problem. We are very satisfied with our floor.
Response from CAROLINA IN HOME FLOORING & DESIGN CENTER
"Dear Customer, Thank-you for letting us know about the bubble in your newly installed floor. Glad the installers were able to fix that issue and also happy to hear that you are pleased with the job. We do appreciate you writing a review. Sincerely, Martha Gerringer"
Michael D.
Jan 2016
The initial consult went well, with prompt arrival, plenty of information, and allowed me to see available samples. They did not try to oversell me on flooring quality I didn't need and were very helpful. Since I was simply replacing low-grade vinyl in a Town House, I didn't really see a lot of samples, but if I was doing this for my own home I would probably like to see a greater assortment and variety, which it sounds like they have access to. The company also does a lot more than just vinyl.
When it came time for install, the installer was a little late due to equipment trouble (cold weather), but finally arrived thirty minutes after the two hour window and did a very good quality job on the installation. What was estimated for a two and a half hour job took about four, and a few times for status I received phone calls initially in Spanish (one was a wrong number) from the contractor - which I do not speak -- though I was able to get them to put the other contractor on who spoke English. I'm not sure if they were regular employees or hired subs as they also had to come back by to get the signature form signed. They were very polite and easy to work with.
All being said, the work was fine though and the cost was way better than expected. I would use them again.
When it came time for install, the installer was a little late due to equipment trouble (cold weather), but finally arrived thirty minutes after the two hour window and did a very good quality job on the installation. What was estimated for a two and a half hour job took about four, and a few times for status I received phone calls initially in Spanish (one was a wrong number) from the contractor - which I do not speak -- though I was able to get them to put the other contractor on who spoke English. I'm not sure if they were regular employees or hired subs as they also had to come back by to get the signature form signed. They were very polite and easy to work with.
All being said, the work was fine though and the cost was way better than expected. I would use them again.
Response from CAROLINA IN HOME FLOORING & DESIGN CENTER
"Dear Customer, We are glad that your overall experience went well with our company. Thanks for taking the time to express your experience with Carolina In Home Flooring & Design Center. We strive to satisfy each and every customer that we encounter. Thanks for your business. Mike Nelson Owner."
Phylis T.
Jan 2016
Experience was positive but I decided to go with a different provider.
Response from CAROLINA IN HOME FLOORING & DESIGN CENTER
"Dear Customer, We are certainly disappointed that we couldn't assist you with your flooring project, but we really do appreciate you taking the time to write [Member Name Removed] positive review about your experience with our company! Hopefully, you will contact us for any future floor remodeling, and we wish you the best with your current project. Thank-you, Drew Propes Sales Consultant"
Meredith G.
Dec 2015
unknown
Response from CAROLINA IN HOME FLOORING & DESIGN CENTER
"Thanks for taking the time to write a review about your experience with Carolina In Home Flooring & Design Center. Thank you for your business. Mike Nelson Owner"
Robert L.
Dec 2015
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Response from CAROLINA IN HOME FLOORING & DESIGN CENTER
"Dear member, We want to thank you for taking the time to write a review. We are so glad that you are happy with your installation of your floors. Thanks again and have a great Holiday season. Mike Nelson Owner"
Kristoffer L.
Dec 2015
Apart from an initial challenge regarding materials needing to be picked up after arrival (Home Depot was close, thankfully), the job went very well. The quality of the work done by their contractors was fantastic, and every detail was confirmed through me when there was any question on a next step.
I really wish we'd have had them do the half-bath, too.
I really wish we'd have had them do the half-bath, too.
Response from CAROLINA IN HOME FLOORING & DESIGN CENTER
"Dear Customer, Typically, jobs go smoothly, but there can be challenges that arise and thankfully you understood that when our installers were preparing to begin your work! Thanks for your patience and also for writing this review. Our installers are careful, talented, thoughtful of you, the homeowner, and willing to communicate to complete the job to your liking. We can certainly assist you with your 1/2 bath or any future flooring projects, so please give us a call. Happy Holidays and thank-you for your business! Sincerely, Martha Gerringer"
Lisa J.
Nov 2015
To this date, I've never received the estimate on the flooring for the upstairs carpet, in the bedrooms. I didn't follow up because I figured if they were really interested I would have gotten it. I had to follow up with them to get the flooring estimate. They came out and did what they were supposed to do. I would say that the follow-up was lackluster, at best. There were no extra charges.
Response from CAROLINA IN HOME FLOORING & DESIGN CENTER
"Dear Customer, I want to apologize for the oversight in not sending you the upstairs carpet estimate. At the time of your estimate, we were moving locations, opening a new showroom, learning a new computer system and training a new employee. These are not excuses because I should have followed up with you. It was just an overwhelming time for me and unfortunately, your carpet estimate "fell through the cracks." Please let me know if there is anything I can do to assist you, or our other salesman will be happy to meet you and straighten out the mishap. Best wishes, Martha Gerringer"
Meredith L.
Nov 2015
All four workers were meticulous in their work. Even the purchasing director, Eric, stop by to help put felt on all of my furniture. I highly recommend this company for all floor needs...
Response from CAROLINA IN HOME FLOORING & DESIGN CENTER
"Dear Customer, Our installers are very hard workers and we do appreciate you recognizing them in your review! Eric has just joined our team and we are thrilled to have him! He will be a great asset to CIHF. We do appreciate you putting your trust in our company and hope we can be of assistance to you in the future. Enjoy the new flooring! Sincerely, Drew Propes Sales Consultant"
Keith N.
Nov 2015
unknown
Response from CAROLINA IN HOME FLOORING & DESIGN CENTER
"Dear Customer, It was a pleasure assisting you with your flooring project and we are grateful that you took the time to write a review! Please enjoy the new flooring and call us if you need further assistance. Sincerely, Drew Propes"
Dianna W.
Nov 2015
Martha was the sales representative from the company that provided our quote. She brought an extensive number of carpet and flooring samples to our home so that we could compare and make decisions. This is particularly helpful as we could see how the flooring would look in the two rooms, which you cannot do when in a showroom. Martha answered all of our questions and provided us a quote in short order by email, though we already had a very good idea of the projected cost when she left our home.
The work was scheduled and completed within two weeks of the original quote. The two flooring teams showed up on time and went about their work without delay. Furniture was moved as needed and none was damaged. Very pleased with the work of the installers, as the floors look great.
No complaints at all and I highly recommend the company. The pricing was fair and the scheduling process was a breeze. Most import of course, is that we are very pleased with the final product.
The work was scheduled and completed within two weeks of the original quote. The two flooring teams showed up on time and went about their work without delay. Furniture was moved as needed and none was damaged. Very pleased with the work of the installers, as the floors look great.
No complaints at all and I highly recommend the company. The pricing was fair and the scheduling process was a breeze. Most import of course, is that we are very pleased with the final product.
Response from CAROLINA IN HOME FLOORING & DESIGN CENTER
"Dear Customer, Thank-you for the very detailed review! We know that everyone is busy, especially this time of year, so it means a lot to us when people take the time to let other members know about their experience. So glad you are happy with the selections! I hope you will show them off to friends and family during the holidays! Please let us know if you have any issues or questions with the carpet and vinyl tile. Take care, Martha Gerringer"
Ellen C.
Nov 2015
unknown
Response from CAROLINA IN HOME FLOORING & DESIGN CENTER
"Dear Customer, We do appreciate you taking the time to send your review to Angie's List. So glad you had a good experience and hope that you will call us with any issues or future flooring projects. Sincerely, Martha Gerringer"
SHERRY L.
Oct 2015
unknown
Response from CAROLINA IN HOME FLOORING & DESIGN CENTER
"Dear Customer, We do appreciate you taking the time to write a review, and for letting us know that our installers need to be more thorough when cleaning up after the installation. We do apologize if there was a lot of mess and wish you would have called us because we would have sent them right back to take care of the issue. Thank-you for the good rating and we really hope that you enjoy the new flooring! Sincerely, Martha Gerringer Sales Consultant"
Jason R.
Oct 2015
they had the lowest prices around! the team they sent was very professional. the boss fidel was great. for us we understand that things happen fidel was running a little late and made sure to call us way ahead of time to let us know. they also stayed late to make up for the time from the morning. they made sure they taped up everything properly. the floors came out beautifully! we noticed they forgot a transition piece i called the company and the same day fidel came out and cut and installed the piece.
Response from CAROLINA IN HOME FLOORING & DESIGN CENTER
"Dear Customer, Fidel is a true craftsman and we do appreciate you mentioning his work. He is also very conscientious, and does his best to communicate when he's coming and going since refinishing is a drawn out process. Thank-you for your understanding, and for taking the time to write such a great review! Hopefully, you are getting many compliments on your new floor. Please let us know if we can assist you with any other flooring projects. Sincerely, Martha Gerringer Sales Consultant"
Ken T.
Oct 2015
They guys got here at the scheduled time and got right to work; We cleared off the furniture and they moved everything out of each room to be sure the carpet was properly installed; They were careful to move the furniture and even pointed out a small wall ding they had made. Completed the job, cleaned up and headed out after making sure we were completely satisfied.
Would but from this company again.
Would but from this company again.
Response from CAROLINA IN HOME FLOORING & DESIGN CENTER
"Dear Customer, So happy to hear that you had a good experience with our company and our carpet installers! Writing a review certainly helps our business, so we thank-you for taking the time to let other people know what took place during your installation. Enjoy the new flooring and please let us know if you have any issues. Sincerely, Martha Gerringer Sales Consultant"
Alison M.
Oct 2015
What a great company to work with we added Red Oak flooring to our Master Bedroom. Its absolutely beautiful and they matched it to our living room flooring witch you could not tell it wasn't all put in at the same time. Reasonably priced, professional and completed the job in record breaking time. We would not hesitate to work with this company again. One of the nicest things I've seen for a company in a while is a hand written note thanking us for our business. Would highly recommend using them!
Thank you for our beautiful floor!
Thank you for our beautiful floor!
Response from CAROLINA IN HOME FLOORING & DESIGN CENTER
"Dear Customer, I can feel the enthusiasm and excitement in your review and it really makes us all feel great! Thanks for sharing your situation with other members. We are happy and proud that the job turned out so well and hope that you will enjoy showing it off to your friends and family! We have actually moved and opened a retail showroom, so please stop by and visit us. We'd love to see you again! Sincerely, Martha Gerringer"
Joseph P.
Oct 2015
Allowed me to inspect the carpet to make certain it was as I wanted. it was. installers tore up old carpet and mat with a minimum of dust and dirt. Carpet was still in van when I was shown the carpet before installing along with 6oz mat as ordered. Workmen were professional in appearance and fully cooperative and asked first to inspect the rooms affected by installation. They were satisfied that preparation by homeowner was done as requested with exception of furniture movement as included in price.
Handled furnliture carefully and were diligent. Installers were friendly and helped where needed.
Carpet was installed and inspected by homeowner (me) prior to signing off on documentation.
Consultant was very helpful from the outset and helped me get thru the delays caused by weather and followed up after installation to ascertain homeowners satisfaction. Miss Martha was always available if needed.
Handled furnliture carefully and were diligent. Installers were friendly and helped where needed.
Carpet was installed and inspected by homeowner (me) prior to signing off on documentation.
Consultant was very helpful from the outset and helped me get thru the delays caused by weather and followed up after installation to ascertain homeowners satisfaction. Miss Martha was always available if needed.
Response from CAROLINA IN HOME FLOORING & DESIGN CENTER
"Dear Customer, I certainly enjoyed assisting you with your carpet project! The weather did not cooperate, but we were finally able to get it installed for you, and it sounds like with minimal disruption. Thank-you for the very detailed, positive review. I hope you and your family are enjoying the new look. Please let me know if you have any issues. Sincerely, Martha Gerringer Sales Consultant"
Licensing
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FAQ
CAROLINA IN HOME FLOORING & DESIGN CENTER is currently rated 4.9 overall out of 5.
CAROLINA IN HOME FLOORING & DESIGN CENTER accepts the following forms of payment: CreditCard
Yes, CAROLINA IN HOME FLOORING & DESIGN CENTER offers free project estimates.
No, CAROLINA IN HOME FLOORING & DESIGN CENTER does not offer eco-friendly accreditations.
No, CAROLINA IN HOME FLOORING & DESIGN CENTER does not offer a senior discount.
No, CAROLINA IN HOME FLOORING & DESIGN CENTER does not offer emergency services.
No, CAROLINA IN HOME FLOORING & DESIGN CENTER does not offer warranties.