Approved ProThis pro has maintained an average of 4.5+ star throughout their time with Angi.
Approved Pro
Air Experts Heating & Cooling
Heating and Air Conditioning Service, Plumbing, Energy Efficiency Auditing,
This pro has maintained an average of 4.5+ star throughout their time with Angi.
About us
We keep your heating, cooling, and plumbing equipment working properly and performing at peak efficiency while ensuring your comfort and keeping your air safe. We guarantee 100% satisfaction with all our work. The professionals at Air Experts have been providing comprehensive HVAC services to the residents of Raleigh, Durham, and Chapel Hill since 1986.
Business highlights
Emergency services offered
39 years of experience
Services we offer
Heating & Air Conditioning Service, Maintenance & Replacement systems. Indoor Air Quality. Plumbing repair service. Hot Water Heater service and replacements. Water Filtration and Purification. Backflow certifications.
Amenities
Eco Friendly Accreditations
Yes
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Senior Discount
5%
Accepted Payment Methods
- Financing Available
- Check
- CreditCard
Our recent projects
- 6
Assorted photos uploaded by Air Experts Heating & Cooling
Reviews
4.83,105 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 87% | ||
| 7% | ||
| 2% | ||
| 2% | ||
| 1% |
Filter reviews by service
Showing 51-75 of 3105 reviews
Susan R.
Aug 2020
Heating and Air Conditioning Service, Air Duct Cleaning
Went as expected
Response from Air Experts Heating & Cooling
"Thank you for the feedback, [Member Name Removed]. We really appreciate your business and support."
Rodolfo B.
Jul 2020
Heating and Air Conditioning Service
Keep adding additional charges and still nothing has been done to fix the issue. Not a very good experience. Overpriced in compare to others and charges a lot of miscellaneous stuff that does not fix the issue. I won't go back again to this company.
Walter S.
Jul 2020
Heating and Air Conditioning Service
The work was performed one week ago. The two techs did a fantastic job. I am very pleased. I can not remember ever having technicians care more about doing everything necessary to "do the job right". They, both, demonstrated knowledge, skill and patience. Yesterday, a Cary Building Inspector came by, and the new equipment easily passed the mechanical and electrical inspection.
Response from Air Experts Heating & Cooling
"Hi Mr. [Member Name Removed], We're grateful that you took the time to leave feedback about your recent installation. The team will love to hear your kind words. Please reach out if there's anything else we can do for you. Thank you for choosing Air Experts!"
Lisa G.
May 2020
Heating and Air Conditioning Service, Air Duct Cleaning
Everything went very well and they were very efficient. They said it would take six hours but they were done before that. We are very happy with their work and the new system is amazing!
Sharon C.
Feb 2020
Heating and Air Conditioning Service
We are very pleased. From the sales representative through the installation everything went well. We felt that the pricing was more than fair when compared to another company. Everything was very professional and appears to be well done and performing up to expectations. They would have installed it the next day after our decision was made if we had been able to do so.
Karen D.
Feb 2020
Heating and Air Conditioning Service
I don't remember hiring these people or what they might have done for me. I am sorry, but you won't let me delete this.
CLAUDIA G.
Jan 2020
Heating and Air Conditioning Service
Air Experts offered to come the same COLD night I discovered the furnace not working properly. However, I scheduled for the next day and they were here exactly when promised. The technician Fixed the problem within the hour and left everything in place! What a relief to have this taken care of so quickly.
Response from Air Experts Heating & Cooling
"Dear C.J. We're grateful for your feedback and so glad that we could quickly solve the problem. Please reach out if there's anything else we can do for you. Thank you for choosing Air Experts!"
Phil W.
Dec 2019
Heating and Air Conditioning Service
Smoothly, without any issue.
George L.
Nov 2019
Heating and Air Conditioning Service
They didn't replace condensate line to outside and it split and flooded the upstairs room. Did nothing to help resolve the issue. Very disappointing, will not use again
Kathryn C.
Oct 2019
Heating and Air Conditioning Service
It went great! We started using them about a year ago. They are always very efficient and on time. Their prices are reasonable and they are just really pleasant people to work with. I would highly recommend them.
Response from Air Experts Heating & Cooling
"We are truly grateful for the feedback! Please reach out if there's anything else we can do for you. Thank you for choosing Air Experts!"
Ara M.
Jul 2019
Heating and Air Conditioning Service
Yesterday, I had “Air Experts” Heating and Air Conditioning Services in Cary, NC out due to the HVAC system for upstairs not cooling properly. The technician arrived during the scheduled arrival time. He was here for a few minutes before he told me that that the unit needed a capacitor replaced. He quoted me a price and I agreed to have the repair done. The technician mentioned that the system is quite old and talked about replacing it. I told him that the last two technicians that had serviced that unit told me that they recommended that I keep that unit because despite the age it was running well. (They had also explained all that would be involved to replace it when the time came.) I let him know that I wasn’t considering replacing the unit. The technician also talked with me about a maintenance contract. I did ask if it was a yearly contract or something that I could cancel at any time. Since he said I could cancel it, I decided to go ahead and add that on. (I could reconsider if needed.) The technician talked with me about replacing the HVAC two or three more times before he left. He went on about how I’ll have to replace my units next year anyway because they use freon. He asked me if I knew the ages of the units. I told him that I didn’t but was not interested in replacing them. The expense of new units and the thought of replacing working HVAC units and tossing them in a landfill was not something I was going to consider. He told me that normally HVAC units only last 10-15 years and replacing them is something he would recommend. After he left, I thought about how uncomfortable I felt with him bringing up replacing the HVAC units after I made it clear that I had no interest in talking about it. I realized that I would not be at all comfortable having someone doing maintenance on units when he kept talking about replacement. It was the end of the workday, so I decided that I would call in the morning to cancel it. This morning I opened the receipt that they emailed in order to prepare to call them. I was shocked to see an item listed as “95.00 diagnostic”! I noticed on the website prior to scheduling the appointment that it said “free estimates”. The technician acted like he was reading me the invoice and gave me the total but I assumed the extra fee was due to the maintenance program. I called about having that fee removed from the bill as well as the maintenance plan that I was originally calling to cancel. I was not told about that fee when I scheduled the appointment and the technician didn’t mention it to me at any point while he was here. I didn’t actually see the invoice because he “read it” and then handed me the tablet with just the signature area showing. I was told by a manager that although it does say “free estimates” on their website that is only for “installing new systems”. I let Bill know that I wasn’t going to argue with him but that I certainly would be extremely uncomfortable having a maintenance contract with them. They did cancel the maintenance contract and said there will not be any monthly charges for it. (By the way, Duke Power website has some great Home Protection plans offered through their website. I have a home wiring and a waterline policy from there and have been really pleased. Great service and low monthly fees. I am going to look into their HVAC protection plan.)
Response from Air Experts Heating & Cooling
"Thank you for taking the time to leave feedback. I'm sorry to read about the issues with the technician recommending a new system. When they come out, they'll go over the AC or heating system and not only fix the immediate issue but also give recommendations based on their findings. It was not the technicians intention to be pushy and he regrets that it came across that way. His intention was to provide enough information about the status of your HVAC equipment to allow you to make an informed decision about your home comfort needs. I'm also sorry there was a misunderstanding regarding the free estimate. We offer free estimates on replacement systems. The office will go over the repair service fee prior to booking an appointment. That service fee, and any needed HVAC repairs, are reduced when you purchase a maintenance agreement. I'm glad that we were able to come out and quickly repair the AC system for you but regret that we weren't able to continue maintenance on the equipment to keep them running as long and as efficiently as possible. Please reach back out if there'[Member Information Removed] anything else we can do for you."
Peter M.
Jul 2019
Heating and Air Conditioning Service
Bought the $79.00 dollar coupon for a/c inspection in which it guarantees it will find the problem. tech ended up charging me $230 dollars for it and I have zero idea why.
Ellen W.
Jun 2019
Heating and Air Conditioning Service
The service was perfect and wonderful.
Response from Air Experts Heating & Cooling
"Thank you for taking the time to review our company. We appreciate your business and support!"
Chao S.
Mar 2019
Heating and Air Conditioning Service
I have a AC unit installed on 2016. After 3 years, the base of outside unit start uneven I have another old unit installed 20 years by builder. Its base is solid. Clearly, Air Experts didn't install the base professionally and correctly. I called them again this week and hope they can tune the base of the outside unit to keep even. The first they mentioned is to charge me.
Response from Air Experts Heating & Cooling
"We are grateful for your feedback. Our goal is always 100% satisfaction. After 3 years, the soil under the unit settled causing the unit to become unbalanced. It is my understanding that this issue has been resolved free of charge. If you remain unsatisfied with the level of service provided, please contact our office at 919-890-7789. I hope you will consider having regular maintenance performed on your system to keep it running well, increase the lifespan of the equipment, and prevent similar issues in the future. Thank you for your business!"
Kelly N.
Mar 2019
Air Duct Cleaning
it went well.
Response from Air Experts Heating & Cooling
"We really appreciate the feedback and support! Please reach back out if there's anything else that you need. Thank you!"
EDWARD S.
Feb 2019
Heating and Air Conditioning Service
5 stars. Very professional friendly people. All of them. They care
Response from Air Experts Heating & Cooling
"Thank you for taking the time to review our company. We appreciate your business and support!"
Toni N.
Feb 2019
Heating and Air Conditioning Service
The tech who came to repair was fantastic. He worked for two - three hours to unfreeze my furnace. He gave me honest answers to my questions and that made me purchase the new unit..
Response from Air Experts Heating & Cooling
"Thank you for taking the time to review our company. We appreciate your business and support!"
Robert M.
Jan 2019
Heating and Air Conditioning Service
My gas pack unit's heater died right after Christmas. Their technician came out and quickly identified and showed me the cause of the issue which was a bad blower motor which would turn on and then shut off after about 3-5 minutes because it was overheating. After pricing the cost to replace the blower motor and since the unit was old and its refrigerant would no longer be legal after Dec 2019 I decided to get a new unit. The salesperson patiently worked with me regarding financing and in a matter of days their installers showed up in the morning with the new unit and had it installed and tested by lunch time. They would have installed it earlier if it wasn't for their office be closed on New Years Day. I was especially impressed by how much effort they took to haul out the old unit, replace the pad and circuit box, cleanup, and then place topsoil around the base of the unit to give it a neat and professional appearance. And after a few weeks the new unit is working great. Overall I found everyone in this company to be friendly, patient, thorough, and professional from their service technician Kenneth, Drew their salesperson, the installers, and the office staff. I will definitely use them in the future for all of my heating and a/c needs. I'm glad their overall A rating here on Angie's list proved to be deserved.
Response from Air Experts Heating & Cooling
"Thank you for taking the time to review our company. We appreciate your business and support!"
Andres R.
Jan 2019
Heating and Air Conditioning Service
It turned out that it was a filter that was installed in the unit in the crawl space. The filter was removed since it was not needed because i have the regular filters in the intakes inside the house. I can not remember what the service charge was, but it was reasonable because it was a sunday.
Response from Air Experts Heating & Cooling
"Thank you for taking the time to review our company. We appreciate your business and support!"
Mary J.
Jan 2019
Heating and Air Conditioning Service
Everything went smoothly, as usual. Air Experts are very reliable, thorough and trustworthy.
Curt P.
Dec 2018
Heating and Air Conditioning Service
I am retired from the HVAC business and have dealt nationally with many providers. Air Experts have been one of the best! They were fantastic with their communication, followup, and the work they provided on my system. I would HIGHLY recommend this service provider for any of your heating and air conditioning needs. Truly one of the best around!
Response from Air Experts Heating & Cooling
"Thank you for taking the time to review our company. We appreciate your business and support!"
Cathryn S.
Nov 2018
Heating and Air Conditioning Service
The maintenance was performed on heating unit. After the technician was done, my heat temperature was off on both upstairs and downstairs units. A technician came back out and found that a zone damper motor needed to be replaced. I was quoted $400 but when the tech finished I was charged $497.64. I was charged the diagnostic fee of $80 on top of the damper cost. Before this maintenance my heating was working fine so I seriously question their work. Very disappointed.
Response from Air Experts Heating & Cooling
"Thank you for taking the time to review our company, although we hate to hear it is an unfavorable review. Customer satisfaction is very important to us. However, we did want to review your visit; On 11/07/18 the technician found no issues when she was out for the maintenance heat check. When another technician was out for service on 11/28/18 and found the zone damper motor had failed. The technical had even noted on a previous ticket that the system has old style zone motors. The technician did explain that when we do the maintenance we turn the system on and off at the thermostats and obviously the zones were working at that time and had since failed. We didn't install the system or zone system either. It's not something that can always be foreseen unfortunately. We also discounted the service call as well for the visit. We apologize for the inconvenience and your disappointment but we strive to do our best and took all the proper steps we could for your appointments. Thank you again!"
Stephanie M.
Nov 2018
Heating and Air Conditioning Service
BOTH furnaces not working in the same week (my bad luck?!) and I didn't know who to pick - there were so many providers with and many with good reviews. But 2000+ reviews and an A rating meant I would see if they had any openings. The office was pleasant to work with and informed me of what to expect at each step. They provided a 2 hr arrival window, and then the day of called and let me know when technician was on the way (ALWAYS appreciated!). Technician was punctual, courteous, knowledgeable, honest, and efficient - a pleasure to work with. One furnace had a uniquely unusual problem which was explained very clearly to me and the technician was very honest that the fix we could try may not work. But, he was able to fix both furnaces in about 2 hours! Overall, every step of the process went very smoothly. I see why so many A reviews. Will use them again!
Response from Air Experts Heating & Cooling
"Thank you for taking the time to review our company. We appreciate your business and support!"
Andrew P.
Oct 2018
Heating and Air Conditioning Service
Professional, punctual, did excellent work as promised. Would definitely hire them again.
Response from Air Experts Heating & Cooling
"Thank you for taking the time to review our company. We appreciate your business and support!"
James H.
Oct 2018
Heating and Air Conditioning Service
Sales rep came out the day after I called and went over the whole project with me. He went step by step. He gave me a quote on the spot. I awarded the job to him because the other 4 sales guys did not even send me a quote until 6 days after they visited me. The techs came out the next day on time and a 2 day job was completed in 8 hours. We are very happy with the work and the time it took to get it done.
Response from Air Experts Heating & Cooling
"Thank you for taking the time to review our company. We appreciate your business and support!"
Licensing
Insured
Licensed*
Trade License Number
35368
Trade License Locale
North Carolina
Trade License Authority
North Carolina: Plumbing, HVAC, Fire
Trade License Expiration
12/31/2025
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Air Experts Heating & Cooling is currently rated 4.8 overall out of 5.
Monday: 12:00 AM - 12:00 AM
Tuesday: 12:00 AM - 12:00 AM
Wednesday: 12:00 AM - 12:00 AM
Thursday: 12:00 AM - 12:00 AM
Friday: 12:00 AM - 12:00 AM
Saturday: 12:00 AM - 12:00 AM
Sunday: 12:00 AM - 12:00 AM
Air Experts Heating & Cooling accepts the following forms of payment: Financing Available, Check, CreditCard
Yes, Air Experts Heating & Cooling offers free project estimates.
Yes, Air Experts Heating & Cooling offers eco-friendly accreditations.
Yes, Air Experts Heating & Cooling offers a 5% senior discount.
Yes, Air Experts Heating & Cooling offers emergency services.
Yes, Air Experts Heating & Cooling offers warranties.
Air Experts Heating & Cooling offers the following services: Heating & Air Conditioning Service, Maintenance & Replacement systems.
Indoor Air Quality. Plumbing repair service. Hot Water Heater service and replacements. Water Filtration and Purification. Backflow certifications.