TYNDALL FURNITURE

We emailed pictures of the defective mattress to the seller, Terry Sain in Mooresville but he did not reply so we called after a week.  He gave us the number to Greg Blankenship the Customer Service Manager.  We left a message with him but also no return call so after 5 days I called him again and was given the old "I couldn't understand the phone number you left and kept misspelling your last name in our database" etc...I gave him a break and explained the issues with our new mattress and he said an inspecting company would could within 72 hours (this was Tuesday afternoon).  Third time: nobody called so I followed up a good 4 days later and was given excuse after excuse.  Greg hung up then I received a call from salesman Terry up in Mooresville acting all confused and trying to say this was the first time he's ever had a problem with any mattresses and did we want to replace (which originally yes we did but that was 4 phone calls and 1 email ago) plus after 3  weeks of the run around I said we were done with Tyndall Furniture and giving them second and third chances and bearing with their excuses so we just wanted a refund.  Terry was quick to say that would be minus two ridiculously expensive pillows ($99 each) given to us and the $99 delivery fee.  I said as long as you pick up this defective mattress, fine.  Then I was told to give Lindsey in accounting 3-4 more days to call me back regarding either a credit  card credit or check (we paid in full with credit card) so we shall see IF she ever calls because I see a trend Tyndall already...this has been THE WORST experience ever! STAY AWAY from this unscrupulous, lazy, conniving, company!!!

Waiting for the couches to be completed at the factory.

After a year this supposed high quality recliner broke a spring and begin to poke into my wife's back. When we took the chair back to have it replaced or fixed they would not take the time to listen to us. But continually interrupted us to tell us their service center was at another location. After driving to the other location we were told the repair man would have to come to our home. We arranged for that. But the repairman said it would be $45 just to come out, not including the repair work. So I've just taken the expensive life time warrantied chair and shoved a small pillow into the area in front of the spring. We have spent over $2,500 with Tyndall in he past, but I'll not use them again. They are very very unresponsive after the sale.

We walked into the store, looked around, were shown several items within our price range. All items on the showroom floor were clearly marked. Steve answered our questions and showed us the features and construction of the pieces. There was no pressure and everything was written up and we were on our way. The delivery men was courteous and willing to help move other furniture out of the way to make way for the new items (we didn't have anything that needed to be taken out to the curb). Even the serive on one of the pieces was taken care of immediatly upon speaking with Steve.  

I ordered a custom made table and 6 chairs.  I paid my deposit in late September and was told that the furniture would be in before Thanksgiving of 2011.  In December, I called and was told my furniture would be delivered before Christmas...that didn't happen.  It turned out that a mistake had been made at the manufacturer that resulted in the chairs being made but not the table.  The furniture was delivered in March.  The table was of such poor quality that you could see the floor through the cracks where the leaf attached.  Additionally, there was a scar on the table top and one of the table legs had a split.  One of the chairs looked like someone’s "seconds" due to the poor cracked nature of the wood used for the back of the chair and several chairs wobbled.  In my correspondence with their “customer service department,” I asked that a service technician come out and look at the chairs because a few of them wobbled---No one ever called nor came out(I put a hold on my MasterCard due to their shoddy service) .   In May I contacted the company and was told that they had just picked up the furniture and that it would be delivered within a few days.  I emailed the president of the company, Chuck Tyndall, and he said he'd check on the furniture on the day it was delivered.  That follow up didn't happen.  The table was acceptable but the crew did not bring the proper tools with them to assemble the new back of the poor quality chair.  I had to lend them my rubber mallet so that they could disassemble and then reassemble the chairs.  One worker asked to use the restroom and afterwards, I had to clean urine off the seat of the commode and floor.  My wife purchased felt sticky pads to put on one leg of 4 of the chairs to keep them from rocking when we sat down in them.  The furniture is not of a high quality.  Do not expect much in the way of customer service from Tyndall Furniture nor value for your money.  My experience was horrible and pervasive from the president of the company all the way down.  Do not do business with these people.

Excellent sales presentation by John convinced us that it would be worth the investment to purchase a foam mattress instead of the traditional spring mattress. We made our choice with no sales pressure. When we had some doubts prior to the delivery of the mattress we returned to the store for another look and trial, again no pressure, just helpful attitudes. We finalized the decision, and the mattress was delivered on time in a professional manner. We've only slept on the mattress a few nights, but are very happy with our choice.

They gave me no receipts, and even thought I returned some furniture from them that came in wrong, they haven't refunded my account. They owe me over $4000, and the refund has been pending since October.

Service was great during the purchase. After it was delivered I never heard from them unless I initiated the contact. 5 phone calls and 2 faxes, they have yet contacted me to ease my mind. The quality of the product is lousy. A china cabinet with a door that will not open, the other door has a broken latch. A chair that cracks when you sit on it. Seat cushions that were never installed properly so nails fall out when you sit down. The finish on the cabinet and chairs marginal. The glass in back of the cabinet has a pit. All for just $2500. The furniture was delivered over a week ago so I don't think I am being unreasonable. Do you?

WE HAD BEEN LOOKING FOR YEARS FOR JUST THE RIGHT FURNITURE, AND HAVING HEARD GOOD THINGS ABOUT TYNDALL, WE VISITED THEIR PINEVILLE STORE. DON KRAUSS WAS ABLE TO HELP US FIND SOMETHING THAT MET OUR EXACT NEEDS. NOW, I AM THE KIND OF BUYER THAT LIKES TO LOOK ON MY OWN, THEN INVOLVE A SALESPERSON FOR MORE DETAILED WORK. THAT WAS EXPERIENCE I HAD AT TYNDALL, WHERE THEY WERE HELPFUL WITHOUT BEING PUSHY, AND LISTENED AS I POINTED OUT SOME FEATURES THAT I LIKED SO THEY COULD GO TO THE CATALOGS TO NARROW THE SEARCH. DON WAS VERY PATIENT AND KNOWLEDGEABLE, A GREAT PERSON. IT SEEMS TO ME THAT TYNDALL IS KIND OF COMPANY THAT IS EMBODIES THE CLASSIC "FAMILY" BUSINESS THAT EMPHASIZES SERVICE OVER ALL. THE DELIVERY GUYS HAD TO MUSCLE THESE MASSIVE PIECES OVER DIFFICULT TERRAIN, BUT THEY DID IT PERFECTLY. THERE IS NO GUARANTEE THAT ANY GIVEN FURNITURE STORE WILL HAVE WHAT YOU ARE SEEKING, BUT THIS ONE WILL HAVE THE QUALITY OF PEOPLE YOU LIKE TO WORK WITH.

EVERY TIME I CALLED I WAS TOLD THAT IT WOULD BE ANOTHER WEEK OR TWO. AFTER 4 MONTHS OF WAITING I CANCELLED THE ORDER.