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The Grout Medic - Raleigh Durham & Chapel Hill
Laminate Countertops - Install, Laminate Countertops - Repair, Recovery Service - Water Removal,
About us
We are the leaders in Grout and Tile restoration and repair. Utilizing the latest technology and products we seek to maintain the highest standards of service and professionalism in our industry. The Grout Medic specializes in performing services on your existing grout and tile surfaces. Each Grout Medic technician is trained to evaluate your needs, and prescribe and perform the procedures for you in a professional and courteous manner while exceeding your expectations. At The Grout Medic, we can perform all of our services in both the residential and commercial environment. Each individual job we complete is designed to bring your grout and tile back to life, protect it for years to come and add value to your home.
Business highlights
20 years of experience
Services we offer
Color Sealing, Full Tile Installations and Shower Pan Replacements. We use state of the art technology and products for both commercial and residential applications. Our professionals are fully trained, Recaulking, Regrouting, Sealing, Water Damage Repair and even Tile Repair, We offer a multitude of services including Grout Cleaning, insured and dedicated to bringing your grout and tile back to life.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8284 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 93% | ||
| 4% | ||
| 1% | ||
| 0% | ||
| 2% |
Showing 251-275 of 284 reviews
Richard P.
Apr 2013
Excellent. Glass Medic first removed old tile, mud bed & all glass. They cleaned up every day & left everything nice and neat. Work went just as they estimated it would. Highly recommend them.
Fulton H.
Mar 2013
i am completely satisfied with the work performed by Grout Medic. Everyone involved was punctual, courteous, and skilled in performing the their duties. In a couple of areas they pointed out problems that I was not aware of and we agreed on price adjustments that enabled the needed work to be performed while they were on the premises. I highly recommend the Grout Medic team.
David M.
Mar 2013
It went as good as can be expected in my opinion.
What started as a "routine" re-grout and seal job turned expensive very quickly when we realized that my shower pan had failed and had saturated the subfloor.
After a call with the owner, he re-bid the job and his installer completed the work to our satisfaction.
The reason why a "C" given for price was that we were not able to obtain competitive bids due to the urgency of the situation and therefore do not know if the price was higher or lower than what others would have quoted.
What started as a "routine" re-grout and seal job turned expensive very quickly when we realized that my shower pan had failed and had saturated the subfloor.
After a call with the owner, he re-bid the job and his installer completed the work to our satisfaction.
The reason why a "C" given for price was that we were not able to obtain competitive bids due to the urgency of the situation and therefore do not know if the price was higher or lower than what others would have quoted.
Neal B.
Mar 2013
The Grout Medic came to our home within a couple of days of our call. They quoted the same day, scheduled service and completed the work in little more than a week. We have a large area of tile that was cleaned and treated to change the grout color from a darker to a lighter color. Two coats were required and were completed within a single day. The quality of work was exceptional. They did an excellent job even in tight spaces so that the old color grout is simply not visible any more. The cost was slightly on the higher side but that is what you need to pay to get the best job. I will use them at my next opportunity.
Kimberly T.
Jan 2013
Very accessible and prompt with estimate. Worker cleaned work area well and took great care to limit disruption to household. No surprises with final bill, aligned well with original estimate. Good followup and professionalism. Excellent service.
Christine L.
Nov 2012
Once again, the work was perfect, the technicians professional and again, no time ti write more than this.
David M.
Oct 2012
Bruce was pleasant to deal with. The work quality seems fine, but essentially the estimate was for way more time than was actually required. After a difficult conversation, he did lower the price by 10%; but still we felt overcharged.
Response from The Grout Medic - Raleigh Durham & Chapel Hill
"When I estimate a job the square footage and the tile size and grout size how clean or dirty the grout and or tiles are how much caulking needs to be removed ect... is factored in to the price I give. The time involved is a guess. I cant know easy or hard it will be to remove the grout and caulking, or how esay or hard it will be to clean the tiles ect... I estimated your job to be 2 1/2 days ( in your home 3 days ) I was wrong this time but that wasn't the basis for the price you were given. I did give you a 10% discount because I guessed wrong. Thank you for saying the job quality is good because you rated that a B. Responsiveness and Punctuality was also given a B but we were there on time and when we said we would be there. You called us I came out did the estimate you then scheduled the job Trae came out and did a good job. I thought that those should be A's. Most of the jobs I estimate are closer to the time I am estimating, sometimes we are done early and some times we are done later in the end I am "estimating" what I think it will be and I am sorry I was wrong."
Margie G.
Oct 2012
First time using Angie's List. Wanted to have some grout repair done that another company screwed up last year. Made the appointment. Bruce was supposed to show up today at 10:30...did not keep appointment and did not call. Thank you
Response from The Grout Medic - Raleigh Durham & Chapel Hill
"I am not sure how this happened. When an estimate is scheduled the computer auto generates an email and sends it to you confirming the date of the appointment and then saves the email as a communicatios log entry. There isn't a record that the email was sent to you. What this means is according to our records you did not set up an appointment and thats why I didnt know about it. My appologies and I will have my scheduler contact you."
Virginia A.
Aug 2012
The initial process with The Grout Medic was very pleasant. Bruce warned me that they were about 3 weeks out from being able to schedule a job, arrived on time for the estimate and returned the estimate via email. My experience quickly turned sour after this time. As I was having to have a window replaced prior to the grout work to begin, I was working with another contractor to schedule him and then the Grout Medic. The Grout Medic and the other contractor spoke several times and scheduled 2 days they could come in one after the other to complete the bathroom. After learning this date would not be until a month and a half later, I called the other contractor to say we needed to get the window replaced as soon as possible and that I would find another grout company if The Grout Medic was the reason we were being delayed so long. The window was installed 2 weeks prior to the original date quoted by The Grout Medic I then attempted to call The Grout Medic and left at least 2 messages for them to call me back to schedule them and I never heard from them again until they were on the way to my house (a month and a half later). Where then Bruce left me a very rude phone message stating that I should have let him know that I had found another company as his workers needed paychecks and if I was backing out on a job, he could not provide them with that.
The customer does not hold the burden to provide paychecks to his employee when it was the incompetencies of his office that messed up our business relationship.
I was able to find another Grout Company who did a fantastic job with a much quicker turn around time and $300 cheaper. Bruce's haughty and demeaning attitude following this very negative experiene has me all the more happy I did not let his company back in my home.
The customer does not hold the burden to provide paychecks to his employee when it was the incompetencies of his office that messed up our business relationship.
I was able to find another Grout Company who did a fantastic job with a much quicker turn around time and $300 cheaper. Bruce's haughty and demeaning attitude following this very negative experiene has me all the more happy I did not let his company back in my home.
Response from The Grout Medic - Raleigh Durham & Chapel Hill
"I had told you that it is difficult to keep employees working and if you had used another company to provide you service 2 weeks before that you should have called me to cancel and not wait till the day we show up to tell me that you cancelled. It is hard to keep people working so they have paychecks. I estimated the work on May 3oth and we spoke and or emailed or spoke with the window contractor quite a few times in that time according to the window contractor you had the window installed about 2 weeks ago the date as I type is 9-4-2012. On July 16th you called and let us know you were interested in having the work done. I had to wait for the window to be installed before I could do our work. You had the window installed aprox 2 weeks ago and we were scheduled to come out 1 week ago. So that is 1 week later not a month and a half. I think reponsiveness should be an A because that is less than the 3 weeks that I told you it could be. The price would have been $1225.00 to rebuild half the wall and a bunch of bullnose on your tub and that is replacing the studs and the backer boards retiling and regrouting the enire tub. You might think that is a price I think that is a fair price you can always find someone cheaper I will never cut corners and I will never use cheap products to make repairs. I dont pretend to be the cheapest however I am the best and I will be there if anything goes wrong to stand behind what we do. You gave me a bad report because I called you and let you know that cancelling the day a job is to start is bad when you knew 2 weeks prior and could have cancelled then; because it is hard. You just had to send an email. Have a wonderful day and god bless"
Keith B.
Aug 2012
Everything went well. The job took two days and they kept busy doing it. I think they did a great job. Shower looks almost brand-new.
Thomas U.
Aug 2012
All work was performed as promised. Our tile areas look like new- no, better than when it was new! We are very pleased. Rick did the entire job working alone. He is a very hard and steady-working technician. He did everything that was promised. We would definitely recommend the restoration work from Grout Medic.
Larry S.
Aug 2012
They did a good job and we had no complaints.
JOHN L.
Jul 2012
Perfectly seamless
Mitch E.
Jul 2012
Were professional, took time to answer any questions, and bathrooms look like new!
Brian F.
May 2012
Bruce and his team are the best. Their service level, willingness to stand behind their products and services, and politeness and can-do attitude are amazing. They are one of the finest service companies we have ever worked with and all of their staff is top notch.
John O.
Mar 2012
I found Bruce to be dismissive of myself and my partner because we were unmarried, liberal, young 20-something with a child. In making small talk, we discussed the upcoming election. Bruce told me that he completely disagrees with homosexuality and thinks it's disgusting.
I sent him this email (direct quote, in it's entirety):
Dear Bruce,
Thank you very much for your time and estimate. I am sorry to inform
you that we will be remodeling with another company.
With all due respect, I cannot patronize a business that supports
Amendment One.
I hope you have a nice day.
Sincerely,
Nicole Dautel
He sent me this reply (direct quote, in it's entirety):
Needless to say, I found this behavior highly unprofessional on several levels. I am disappointed in a company that has received such high reviews on Angie's list.
I sent him this email (direct quote, in it's entirety):
Dear Bruce,
Thank you very much for your time and estimate. I am sorry to inform
you that we will be remodeling with another company.
With all due respect, I cannot patronize a business that supports
Amendment One.
I hope you have a nice day.
Sincerely,
Nicole Dautel
He sent me this reply (direct quote, in it's entirety):
You are determining my ability to perform my job based on my political affiliation. Now that's liberal tolerance. You will tolerate anyone's beliefs and or ideas as long as they are not Christian conservatives. You should be ashamed.
The Grout Medic
Needless to say, I found this behavior highly unprofessional on several levels. I am disappointed in a company that has received such high reviews on Angie's list.
Response from The Grout Medic - Raleigh Durham & Chapel Hill
"I am sorry that you disagree with me on politics; however that has nothing to do with The Grout Medic. The member was only there for a short period of time and not involved in the estimate. I was not dimissive I gave you and your partner a good estimate to repair wallboard and reset tiles and regrout the walls of your tub surround. The price I believe to be fair and your tub surround would be just like new when I was done. If you found someone cheaper good luck because you do not have to hire The Grout Medic. We did not discuss the upcoming election, myself and your partner discussed the upcoming vote on the constitutional amendment and I did not say it was homosexuality is disgusting. My view of the world is differant than yours and we live in the United States of America and I served in the United States Navy to defend your right to think differant if you choose too. That does not give you the right to try and smear my name or my company by telling false tales. Even more so now, you should be ashamed. I believe you have the right to pursue happiness in anyway you find as long as you do not hurt other people. There are many things in this world I do not agree with, that does not mean I find them disgusting. Mature adults sometimes disagree but we should respect each others views and not slander those who you disagree with."
Allen B.
Feb 2012
They did a real good job for us. They charged around $1000 for the service. If there is a need, we would use them again in the future too.
Brenda B.
Feb 2012
They were great. The gentleman who came to do the work only put the grout that I decided on around a couple of the tiles. When I got back, I realized that the grout was a different color than what appeared on the charts. He worked on the rest of the floor, and I got to look at it. The tile floor looked better than the day it was installed. The price was fine.
Carey B.
Feb 2012
This is actually two reviews in one. The first job was to regrout the entire master bath. This was done in September 2011. When Bruce came out to quote on the work, he was extremely thorough in explaining the regrouting process. He was patient and answered our questions. We had scaled back our initial remodeling plans but were still intending to replace the shower enclosure. Bruce referred us to another business for the shower enclosure. We were very happy because the cost was considerably less than other companies. The regrouting job took two days. The worker was very focused on the task and was detailed oriented. Some tile had to be replaced when the old shower enclosure was removed. While effort was made to keep dust contained in the bathroom, some did get into other areas of the house. But this was not a big deal for us. The end result was a fabulous job. The tile and grout looked like it was just installed. The caulking overall was ok but there were some questionable spots. But we were very happy with the work. Once the new shower enclosure was installed and we completed the remaining cosmetic work such as painting, new plumbing fixtures and mirrors, our bathroom was warm and inviting. From quote to finished work, Grout Medic was a pleasure to deal with. And we saved a lot of money by not having to replace the existing tile. In December 2011 we had Grout Medic come back to repair some loose tiles and cracking grout in our kitchen. The worker was very diligent and courteous. Holes were drilled into the grout so the rebond material could be injected. The worker indicated that he used more than was needed. Every time he poured it in, the excess on the grout surface would quickly make its way under the tile. The next day he filled in the holes with new grout. Then the color match sealer was applied. This is when I got concerned. The color was very light but he said it would dry darker. The next step was to apply the caulk. The color of the caulk was correct and I figured that he noticed the difference. But if he was not concerned then I would wait to see how the grout looked once it dried. Unfortunately, the color did not darken. This was brought to Bruce's attention. He was very accommodating and came by to check out the job. It was obvious to him that this was a problem. That was a relief to us. Bruce sent two workers out to remedy the situation. The problem is resolved and the floor looks great. We all make mistakes. But it is what one does to address them. Bruce and his staff at Grout Medic strive to meet and exceed a customers expectations.
Nicole F.
Feb 2012
You couldn't ask for better workers than Bruce and Rick. They arrived promptly and worked through the day. Both were polite, gentlemenly, and informative. Bruce went above and beyond the work order, even accompanying me and my husband to Lowes' to pick the right tiles. The screen door to the porch was accidentally ripped and Bruce immediately took it to the hardware store to be fixed and then reinstalled it. The finished work was just as I hoped it would be. Two thumbs up!.
Thomas C.
Jan 2012
I'd thought I was going to have to have my shower stall tiling completely replaced because it had large areas of missing grout and caulking and I couldn't control mold in these areas. It smelled of mold and was generally gross. Tiling in my 2 bathrooms flooring and bathtubs surround was in better shape, but grout and caulking had shrunk and was discolored. I came across the Grout Medic in Angies List while researching having retiling done in the shower and thought I'd check into whether this might work as a solution. Blane came for an estimate and assured me that regrouting and caulking and replacing the shower door while keeping the existing 4" ceramic tiles would solve my problem. He gave an estimate for this job and also for grouting of all the tiles in both bathrooms. I decided to do it all.
The job took 2 people working 4 days to finish. They reviewed the work to be done, were polite, very neat and cleaned up after. Taking out the exisiting shower door damaged some of the tiling, and also it was found that minor repair work needed to be done to the rotting wood under the curb. This added $180 to my estimate. I was able to find a close match at Home Depot to replace the few damaged tiles and they blended in well. Everything else went according to plan. All grout and caulking was replaced sealed, tiles cleaned and sealed and the shower door replaced. It was fairly expensive to have all this done but I feel as if I have new bathrooms and am very pleased with the job.
The job took 2 people working 4 days to finish. They reviewed the work to be done, were polite, very neat and cleaned up after. Taking out the exisiting shower door damaged some of the tiling, and also it was found that minor repair work needed to be done to the rotting wood under the curb. This added $180 to my estimate. I was able to find a close match at Home Depot to replace the few damaged tiles and they blended in well. Everything else went according to plan. All grout and caulking was replaced sealed, tiles cleaned and sealed and the shower door replaced. It was fairly expensive to have all this done but I feel as if I have new bathrooms and am very pleased with the job.
Sherry O.
Jan 2012
It was a great experience! They provided an estimate and specified exactly what they would do and how long it would take. The service went exactly as expected and I’m very pleased with the work overall.
Lisa B.
Dec 2011
Bruce Lane (owner of Grout Medic) came to my house to give me an estimate. He gave me two prices, one being a "worst case" scenario, in the event that the pan under the shower had to be replaced (which is common in older homes, especially in Cary, NC, for some reason). Bruce did a good job of explaining the "hows and whys" of the various components of the estimate. As it turned out, we did not need the pan replacement (which saved us $1,000).
On the first day, Wes and Greg arrived right on time and got to work. Greg's part of the job only took two days, but Wes was with us all week, doing the larger of the two jobs (demo and tile replacement). Greg did good work on the grout and tile repair. Wes also did excellent work. He paid a lot of attention to detail and seemed very committed to doing a quality job. Both men were pleasant and professional.
On the first day, Wes and Greg arrived right on time and got to work. Greg's part of the job only took two days, but Wes was with us all week, doing the larger of the two jobs (demo and tile replacement). Greg did good work on the grout and tile repair. Wes also did excellent work. He paid a lot of attention to detail and seemed very committed to doing a quality job. Both men were pleasant and professional.
Martin M.
Oct 2011
Wesley did a great job, very thorough arrived exactly at 9am and finished up aound 3:30.
Mike B.
Jul 2011
I was very pleased with the Grout Medic experience ? from the initial estimate to the final completed job, everything was professional and of the highest quality.
The owner, Bruce, did the initial estimate and was very thorough. He measured carefully and even suggested some additional services ? color coordinated caulking ? that could be done at the same time to improve the overall look of the kitchen. The estimate outlined exactly what was to be done and the price was fair.
On the day that the work was done, the technician (Rick) arrived on time, knew what needed to be done and got right to work. Throughout the process, he was very friendly and helpful, answering our questions and explaining what he was doing. The work was high quality and completed as promised.
Our rejuvenated grout looks great! We are very pleased with Grout Medic and will use them again.
The owner, Bruce, did the initial estimate and was very thorough. He measured carefully and even suggested some additional services ? color coordinated caulking ? that could be done at the same time to improve the overall look of the kitchen. The estimate outlined exactly what was to be done and the price was fair.
On the day that the work was done, the technician (Rick) arrived on time, knew what needed to be done and got right to work. Throughout the process, he was very friendly and helpful, answering our questions and explaining what he was doing. The work was high quality and completed as promised.
Our rejuvenated grout looks great! We are very pleased with Grout Medic and will use them again.
Licensing
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FAQ
The Grout Medic - Raleigh Durham & Chapel Hill is currently rated 4.8 overall out of 5.
The Grout Medic - Raleigh Durham & Chapel Hill accepts the following forms of payment: CreditCard
Yes, The Grout Medic - Raleigh Durham & Chapel Hill offers free project estimates.
No, The Grout Medic - Raleigh Durham & Chapel Hill does not offer eco-friendly accreditations.
No, The Grout Medic - Raleigh Durham & Chapel Hill does not offer a senior discount.
No, The Grout Medic - Raleigh Durham & Chapel Hill does not offer emergency services.
No, The Grout Medic - Raleigh Durham & Chapel Hill does not offer warranties.