All American Gutter Protection, LLC

I am saving up the money to have this done but I am very impressed with what I saw and the fact that they have a very good warrantee and it is transferred to a new owner if I should sell the property later on.

Short version: All American Gutter Protection has not addressed warranty and installation issues and has not, to date, resolved water flow issues or attempted to schedule a fix. They are requesting $750 more to address an issue not discovered at installation. Water flows behind and over gutter guards during rainfall. All American Gutter Protection installed guards in May 2022. Installers showed up without proper materials and had to reschedule. A long piece of gutter fell 30 feet off the roof during installation. The seams were not sealed as promised because of rainfall. New technology returned in October to seal seams. April 2023's hard rainfall showed the failure of guards to allow rain to flow into gutters. Tech indicates (after 2 no-show appointments) that guards are covered with debris and clears guards of debris. It also states that the gutters are set too high, the shingles are too short, and there is no drip edge on my roof, thereby preventing rain from flowing into the gutter through the guard. Hard rainfall The following weekend, after guards were cleared of debris, showed the same issues: water flowing behind gutters and over gutters, and seams were leaking. To date, a back and forth between JR Fells, the NC install manager, and Michael, who works at the national branch headquarters in Ohio, has failed to try and schedule repairs for the issues found by the tech in April. They want me to pay $750 more for drip edges for their guards to function properly. Michael tells me I have a roof issue, not a gutter issue. Michael says they are not roofers. At installation, they replaced two pieces of fascia and want to install the drip edge, which is part of the roof. Michael claims all their installers are trained, but the original installers did not see the issues that would later be found by a different tech. Jr. and Michael tell me they charge to clean the guards off, but at install, I was told it would be done at no charge anytime I needed it done. Over the last almost 3 weeks, I have left multiple messages on customer service voicemail as no one has answered the phone, and my calls have not been returned in the 24 hour time period that the voicemail box indicates they will be returned. Texts to JR Fells and Michael also go unanswered for days. Meanwhile, water continues to pour between the gutters and my home, not into the gutters, during multiple heavy rainfall events over the past couple weeks.

We chose All American for a simple, small project on our home. Our house is new construction, less than 3 years old, a ranch style, and we wished to upgrade from 4 inch to 6 inch gutters using the existing downspouts. Nothing was wrong with our gutters, we simply wanted gutters that could handle heavy rains without overflowing. The estimator that quoted the project only weeks before was no longer with the company when we called to accept the quote and schedule the work. A crew showed up to carry out the work as scheduled, however as soon as it rained, it was clear that the gutters were not functioning, with spurting leaks at the corners and water running down the siding of our home. This is when we learned that All American is not a local company, but located out of state. We called, and had a difficult time getting a response. We learned that work crews are not affiliated with the company. All American seems to function on a â gig-workâ model like Uber drivers, farming out jobs to local contractors. This, combined with poor communication, results in lack of oversight and accountability and lax attention to quality. There is a local office address listed, but a drive over there revealed that it is a shared-workspace office, not a gutter company location (no workshop/supplies/materials/crews/fleet). A different contractor was sent to address our issues. The â fixâ involved applying lots of caulk, which was not an acceptable solution and did not remedy the problem. Additionally, the gutters and downspouts were scratched and bent by the worker. Overall our project was worked on four times by 3 different contractors. The final contractor, SQH Seamless Gutters, removed everything, replaced defective sections and properly reinstalled the gutters and applied touch up paint to the scratches. The gutters are now functioning properly, but instead of brand new we have gutters that were scratched and painted. We do not recommend All American, and wish we had worked directly with SQH from the start.

great consumer service, easy, quick

I thought this was going to be a seamless execution of work but they still have not installed gutters

When I read neighbors complain about other gutter companies I was blessed that I selected All American gutters to do my work. One year later when I had a drip, they came out immediately. Couldnâ t ask for a better company and employees who know what they are doing!

Came on time and explained the entire process. Both men were very nice fellas

They were very professional and cleaned up well didn't

did what they said they would do, fast cleaned up debree an put on a few rain deflectors that I didn,t have good job.

No more gutter problems- good job!

Work was completed as described.

The first company I went with gave me an estimate of $7000. I decided to call All American and they gave me a great price and also did an awesome job. I actually paid $3165 to install gutters by the other company and it was not a good job. They only did the back of the house for that price. To be correct, they did clean and seal the gutters. After they left, there was no way I can pay an additional $4000. At that point I called All American to get an estimate and they quoted $2394 for the whole house. They were able to fix all the bad work and re do my gutters for the entire house.

On time excellent work no surprises

Good service and waiting a large rain test.

Very professional service from start to finish

not pushy presented product and installation method delivered in a timely manner. Cleaned up and explained everything. Waiting for the rain test. Excellent installer.

I met a rep. from All American Gutter Protection during an arts festival at Bond Park last weekend. They called me on Monday to schedule a no obligation review and estimate to clean out my gutters, seal them and place gutter guards on my existing gutters. I scheduled the appt. and Steve came out to survey my home. Steve was well versed in his knowledge of the services having been a home builder in his younger years. Steve came across as very honest and provided me with an estimate as requested. Because I have a flexible schedule and was not in a rush for the service, I was able to get a bigger discount on top of what they were offering me at the fair. Today they came out, on time, and performed the work. I was surprised to see that they only sent one worker but he was very efficient with his time and worked hard. I donà ¢à  à  t think he even took a break. Once he was done, he cleaned the mess created and let me know he was done. This company uses high quality materials andd offers a lifetime warranty on the product and work which from what I understand, other companies do not. I would hire them again.

Went above and beyond on what I hired them to do.

Gali, the installer is very courteous. He does the work carefully and professionally. We appreciate his professionalism and friendliness.

The workquality is somewhat hidden but 1-2 weeks after the installation, i havent seen any issues. Only time will tell if the cost was worth it, they have a lifetime warranty so i asusme if i have any issues with my gutters and downspouts i will be covered. The sales rep was agressive but nice and friendly. I would say i got a great deal, but i have no clue. I am good with what i paid, not overally excited about the cost but again they sold me on the lifetime warranty.

They were very efficient and clean up good after the lnstallation of my gutter guards.

Gutter leaf guards are working as specified. I recommend them to do this job. Contract was well written, Technician re sealed my gutters in the seams and work was completed in a timely manner. Quality of Work was as performed as expected. Contractor did a fine job cleaning up afterwards. Charles B. Nashville, NC

Great job and they work

Initial installation scheduled. Scheduler called to see if could reschedule for earlier date. I confirmed. Scheduler said would call me back to confirm. No call back. On re-scheduled date, installer called to say needed to reschedule due to unexpected delays in that day's installations. Installers appeared on 3rd reschedule date. Installer indicated sales person did not provide sufficient information to perform correctly/complete installation. We requested and were provided with a business card (Not for the gutter company, but for a 3rd party business). Installer completed the next day. First rain validated our concerns - Installation resulted in majority of water running behind gutter instead of in it. Leaking at downspout connection. Called for service & stated concern related to 3rd party contractor, was told ONLY used 3rd parties and installer was the step-son of the primary contact and didn't do installations full-time. Scheduled. No show. No call. Called for status. No return call. Called back & was told "forgot". Requested & was provided phone # for scheduler's manager. Sent summary of issue on-line via corporate contact us. Left message for manager to call me. Waiting for call from manager.