Keyway Construction & Roofing

THEY REALLY DID A GOOD JOB AND WENT THE EXTRA MILE. THEY EVEN CLEANED THE GUTTERS WHILE THEY WERE ON THE ROOF, THEY ALSO FIXED SOME BROKEN SPOTLIGHT SUPPORTS. THEY WERE ON TIME, THEY GOT THE WORK DONE, AND THEY DID A GOOD JOB. THEY WEREN'T THE CHEAPEST, BUT THEY WERE FAR FROM THE MOST EXPENSIVE.

THEY RESPONDED IMMEDIATELY TO MY REQUEST FOR AN EVALUATION OF MY PROBLEM AND A COST ESTIMATE TO CORRECT IT. AFTER SIGNING THE CONTRACT, THEY BEGAN THE WORK IMMEDIATELY AND FINISHED WITHIN TWO BUSINESS DAYS.

THE INITIAL RESPONSE WAS SUPERB--I CALLED AND BTR SENT A ROOFING PROFESSIONAL TO MAKE THE REPAIRS WITHIN A WEEK. I PAID HIM FOR HIS WORK, AND SEVERAL WEEKS LATER NOTICED WATER WAS STILL ENTERING OUR DINING ROOM IN THE SAME LOCATION THAT BTR ATTEMPTED TO REPAIR. SINCE THEIR WORK IS ''GUARANTEED FOR ONE YEAR,'' I CALLED AND ASKED THEM TO COME BACK OUT AND COMPLETE THE JOB. THAT WAS FIVE WEEKS AGO, AND FOUR PHONE CALLS LATER, THEY HAVE STILL NOT RETURNED TO COMPLETE THE JOB. I AM REALLY DISAPPOINTED; IT IS APPARENT THAT SINCE THEY'VE ALREADY BEEN PAID, BTR HAS NO INTEREST OR PRIDE IN FINISHING THE WORK. THIS IS NOT A COMPANY YOU SHOULD RECOMMEND TO OTHERS.

ON THE WHOLE THE WORK WAS WELL DONE. MISTAKENLY A SIDING WORKER NAILED THROUGH LINE TO AIR CONDITIONING UNIT. IT WAS SOME TIME BEFORE I WAS AWARE THAT THE UNIT WAS NOT WORKING. IT IS UNKNOWN WHETHER THE DAMAGE IS CRITICAL. I HAD TO GET HVAC COMPANY (SEE REPORT ON BRADFORD CO.). IT WAS NECESSARY FOR SOME SIDING TO BE REMOVED BEFORE REPAIRS COULD BE MADE, AND TWO TRIPS BY THE HVAC MAN--PLUS A SIZABLE REPAIR BILL. THEN THE SIDING HAD TO BE REPLACED. AN INCORRECT SIZE ORDER WAS PLACED FOR SHUTTERS FOR UPSTAIRS WINDOWS, AND TWO SEPARATE RE-ORDERS WERE MADE BEFORE THE CORRECT ONES CAME. AS A RESULT THE ENTIRE JOB TOOK MUCH LONGER THAN I ANTICIPATED. SERIOUS ILLNESS IN THE IMMEDIATE FAMILY OF THE COMPANY OWNER MEANT LESS DIRECT SUPERVISION THAN WOULD HAVE BEEN DESIRABLE, AND WAS RESPONSIBLE FOR MANY OF THE DELAYS.

THE OWNER AND ALL HIS STAFF WERE GREAT TO WORK WITH. THEY WERE ON TIME, WORKED WITH ME TO GET THE JOB I NEEDED DONE. THEIR PRICE WAS NOT THE CHEAPEST, BUT I FELT COMFORTABLE THAT THEY WOULD DO THE JOB RIGHT.

DENNIS BAKER WAS THE FIRST TO RESPOND, OF THE CONTRACTORS WE CALLED. HE KEPT US WELL INFORMED ALL ALONG THE WAY ABOUT SCHEDULING, AND HE FOLLOWED UP PROMPTLY TO FIX ONE MINOR PROBLEM THAT WAS MORE A MATTER OF AESTHETICS THAN OF THE INTEGRITY OF THE ROOF. HIS CREW WAS EXCELLENT. THEY ARRIVED ON TIME, WORKED VERY HARD, WERE UNFAILINGLY POLITE, AND CLEANED UP THOROUGHLY EACH DAY. ABOVE ALL, THEY DID A GOOD JOB ON THE ROOF.

THEY SET UP MY ROOF ANALYSIS/ESTIMATE FOR THE DAY AFTER MY INITIAL CALL TO THEM. DENNIS, THE BTR REP, WAS PROMPT, POLITE, AND VERY PROFESSIONAL WHEN GIVING ME THE ESTIMATE. THE REPAIR WORK WAS PERFORMED, AND COMPLETED 2 DAYS LATER, TO MY SATISFACTION. I HAVE CALLED AND LEFT MESSAGES FOR OTHER ROOFING COMPANIES, BUT THEY DIDN'T RETURN MY PHONE CALLS. I WAS IMPRESSED THAT THEY ACTUALLY HAVE SOMEONE WHO ANSWERS THE PHONE, AND SCHEDULES APPOINTMENTS FOR ESTIMATES.

THE WORKERS SHOWED UP UNEXPECTEDLY, AND WITHOUT NOTICE AND EARLIER THAN DATE QUOTED. LUCKILY, I AM RETIRED AND DIDN'T HAVE PLANS THAT DAY, OR IT MAY HAVE CREATED A PROBLEM. THE WORK WAS PERFORMED BY ONE SKILLED WORKER AND A HELPER. I WAS VERY SATISFIED WITH THE WORK, AND THE CLEANUP WAS EXCELLENT.

DID THE JOB WHILE I WAS GONE, AND VERY EFFICIENT.

THE SALES PERSON WAS EXCELLENT. HE PROVIDED US WITH A VARIETY OF SAMPLES, AS WELL AS EXPERT ADVICE AS TO THE MANY OPTIONS SUCH AS USING A HAMMER VERSES A NAIL GUN. A TEAM OF WORKERS SHOWED UP AT OUR HOUSE. THEY WERE HARD WORKERS, AS WELL AS PROFESSIONAL. THE CREW WOULD SHOW UP BEFORE DAWN AND FINISH UP THE DAY AFTER DARK. THE QUOTE WE WERE GIVEN WAS VERY COMPETITIVE WITH OTHER COMPANIES, USUALLY LESS BY $400 OR MORE. AFTER THE JOB WAS PERFORMED THEY USED A TOOL TO PICKUP NAILS IN THE YARD. I WATCHED AND WAS AMAZED HOW WELL THEY DID THIS. ALSO THERE WAS VERY LITTLE DEBRIS LEFT OVER. THEY ALSO TOOK WITH THEM A LARGE SATELLITE DISH WHICH WAS ON OUR OLD ROOF FOR NO ADDITIONAL CHARGE. I HIGHLY RECOMMEND BTR TO ANYONE WHO NEEDS ROOF WORK. I HAVE HAD SEVERAL NEIGHBORS COMMENT ABOUT HOW WELL THE JOB WAS DONE, AND ALSO SAID THAT THEY WILL BE USING BTR BASED ON THE PRICE AND THE QUALITY WORKMANSHIP. WE RECEIVED QUOTES FROM 4 COMPANIES AND BTR WON HANDS DOWN.

COMPANY WAS VERY RESPONSIVE FROM INITIAL PHONE CALL, FORWARD. THE ONLY SMALL GLITCH, WAS, I WAS NOT TOLD HOW THE PROCESS WOULD OCCUR FROM ESTIMATE TO INSTALL. THEY HAVE THE RECEPTIONISTS WHO TAKES INITIAL CALL, GIVES INFO TO THE SALES PERSON, WHO THEN GIVES IT TO THE ACTUAL PERSON WHO COMES OUT AND DOES ESTIMATE, THEN SUPERVISES TEAM WHO DOES ACTUAL INSTALL. A LOT OF STEPS! ONCE I GOT THAT CLEARED UP, THE COMPANY WAS GREAT AND EASY TO WORK WITH. THEY WENT OUT OF THEIR WAY TO MATCH MY EXISTING SIDING ON THE REST OF MY HOUSE, MATCHED PERFECTLY! THE WORK WAS IMPECCABLY DONE, AND CLEAN UP IMMACULATE! I WOULD DEFINITELY HIRE AGAIN.

ALTHOUGH THE QUALITY OF THEIR WORK WAS GOOD, BTR WAS EXTREMELY SLOW IN RESPONDING TO OUR REQUESTS. ALTHOUGH THEY DID EVENTUALLY RESPOND AND SATISFY US, IT TOOK THEM OVER TWO MONTHS TO FINISH THE JOB.

CLEANED UP AFTER THE JOB. WENT TO EXTRA LENGTHS TO MAKE SURE THE JOB WAS DONE TO OUR SATISFACTION. GOOD COMPANY.

VERY PROMPT AND HAD IT FINISHED IN THREE DAYS.

WE DID NOT HAVE BTR PERFORM THE REPAIRS BECAUSE WE WENT WITH A COMPANY THAT COULD PERFORM A WIDER VARIETY OF SERVICES.

GAVE AN ESTIMATE AND NEVER CAME BACK. WHEN WE MENTIONED THE ANGIE'S LIST DISCOUNT HE TOOK OFFENCE AND SAID IT DIDN'T APPLY.

THEY WERE ON TIME, THE PRICE WAS REASONABLE. THE JOB THEY DID WAS FINE, THEY WERE NICE, BUT WE HAD A PROBLEM WITH THE THERMOSTAT. THEY SAID THEY WOULD COME BACK TO LOOK AT IT, IT TOOK THEM TWO AND A HALF MONTHS TO COME BACK . APPARENTLY, THEY WERE VERY BUSY AND OUR VENT FAN WAS LAST ON THE LIST. MARTY DID COME OUT AND REPLACED THE THERMOSTAT.

THEY WERE ON TIME, DID GOOD WORK, AND I'M VERY PLEASED.

THEY DID WHAT THEY SAID AND THEY CLEANED UP THEIR MESS. I'M VERY HAPPY WITH THEIR PERFORMANCE.

DENNIS WAS GOOD ABOUT RETURNING PHONE CALLS, BUT HIS OFFICE STAFF WAS NOT. THEY HAD SO MUCH WORK AND WEATHER DELAYS THAT THEY COULD NOT COME OUT WHEN PROMISED, BUT THEY DID EVENTUALLY. THEY FIXED ALL THE PROBLEMS, THE MAIN LEAK HAD TO BE REPAIRED TWICE AS THE FIRST FIX MADE THINGS WORSE.

THE WORK WAS DONE PROMPTLY, BUT THE LEAK WAS NOT IDENTIFIED FROM INSIDE THE HOUSE, SO IT WAS NOT REPAIRED PROPERLY ON THE FIRST VISIT. HOWEVER, A DIFFERENT TECHNICIAN CAME THE SECOND TIME AND CAME INSIDE TO SEE THE EXACT LOCATION OF THE LEAK AND REPAIRED IT PROPERLY. WE DID NOT MEET THE FIRST TECHNICIAN BECAUSE HE WORKED OUTSIDE ONLY; THE SECOND TECHNICIAN WAS PROMPT, COURTEOUS, POLITE, AND LOCATED THE LEAK ON A DIFFERENT LOCATION OF THE ROOF. WE ARE WAITING FOR THE FIRST RAIN TO TEST THE REPAIR, HOWEVER, WE EXPECT BTR TO GUARANTEE THEIR WORK AND RETURN IF THE LEAK WAS NOT PROPERLY REPAIRED.

THEY DID GREAT WORK, RETURNED TO CORRECT SOME ISSUES WITHOUT ANY PROBLEM, VERY EFFICIENT, AND PROFESSIONAL.

AFTER RECEIVING SEVERAL ESTIMATES, BTR WAS NOT THE CHEAPEST, BUT THE MOST KNOWLEDGEABLE ABOUT THE REPAIRS NEEDED COMPARED TO THE OTHER CONTRACTORS. I WILL USE THEM AGAIN AND RECOMMEND THEM TO OTHERS.

I WAS VERY PLEASED WITH THE QUALITY OF THE WORK AND THE PROFESSIONALISM OF THE ROOFER.

THE OWNER AND THE OFFICE STAFF ARE VERY ATTENTIVE, PAY ATTENTION TO WHAT YOU HAVE TO SAY AND THEY ACT ON IT. I NEVER TALKED TO AN ANSWERING MACHINE, I TALKED TO REAL PEOPLE.