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A Plus TV Repair

4.7(
10
)

TV Repair

About us

A Plus TV Repair is a local company providing service On-Site at your home or business that is fast, reliable, and very affordable. We will come to you so don't risk damaging your TV by transporting it. *We are fully licensed and insured. The technician coming to your home is drug tested and background verified.* There is a small service fee that is charged to come out and diagnose the problem with your TV. This is applied to the cost of repairing the tv and is not an extra charge. Your service call is free if you get the tv repaired. After 5 PM and Saturday service is available if needed for no additional charge. Same day or next day service is often available. We will work around your schedule. Factory trained and certified in all brands and types of televisions with over 18 years of experience. Proud members of NESDA. ***PLEASE NOTE*** LCD or Plasma televisions with screens that have been cracked, scratched, or have any type of physical damage can not be repaired. We also do not sell any parts for self repairs or purchase televisions for scrap parts. On-site repairs only.

Business highlights

21 years of trusted experience

Services we offer

In-Home repair on all brands and types of televisions.

Amenities

Warranties
Yes
Senior Discount

10%

Accepted payment methods

Check
Discover
MasterCard
PayPal
Visa

Reviews

4.710 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
80%
4
10%
3
0%
2
10%
1
0%
Rating CategoryRating out of 5
quality
4.8
value
4.8
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Write a review
Showing 1-10 of 10 reviews
Alane F.
05/2018
2.0
tv repair
  + -1 more
$59 trip charge is fair given that it can be applied to the cost of the repair if undertaken with them. They failed to mention, before they came out, that they do not unmount and remount TV's in order to do the repair -- evidently no TV repair company does that. It would have been helpful to know that before they came out as after the fact we found companies charging a minimum of $75 per hour for unmount/waiting around time/remount time up to $400 charge by Best Buy because the TV is mounted on a stone wall over a fireplace. Cheaper to replace than repair. Wouldn't have spent the $59. When I called today to ask them to waive or halve their fee, it was intimated that I should have known to ask them if their service included needing to take down the tv.
Description of Work: Thought we needed repair on a Samsung TV
Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
$59
Response from A Plus TV Repair
If your television is mounted 8 feet off the ground, and it took two people to originally mount the TV then why not have the consideration to make the service company aware of your special circumstances when calling. 99% of TV's are not mounted that high. The ones that are not and are reachable from the floor, we WILL actually assist the customer to take the TV off the wall but only if they are willing and able to assist, and we may be the only TV repair company that will even do that much. At no additional charge. Also, if it originally cost that much to have a large TV mounted then why would you ever expect to pay only $59 to have it unmounted, the problem diagnosed, then remounted for you? Did you know the costs already and were just trying to get something done for nothing? Common sense should tell you sending out two people, with ladders, to perform the work you were expecting would cost a whole lot more than $59. Your statement that your TV was cheaper to replace than repair is not true. The estimate i quoted you to replace the main circuit board was less than half of a COMPARABLE replacement TV. Your mounting costs are irrelevant because any TV you buy would have to be mounted and have nothing to do with repairing your old TV. The type of problem your TV had did not even require the TV to be unmounted in order to diagnose the problem. We did not come out and tell you we could not perform service and charge you anyway. You just did not want to pay someone to take it down and remount it again after we returned with parts to complete the repair. Your insistence that we refund our trip fee after driving out and performing the service we promised to do and doing it correctly and professionally is ridiculous. Your failure to make us aware in advance of your unique circumstance is not our fault.
Sallye P.
09/2017
5.0
tv repair
  + -1 more
Repairman knew the problem immediately. Was able to get the part and installed within a week.
Description of Work: 60" TV could not find a signal..would cut on/off for hours.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Kyle F.
10/2016
5.0
tv repair
  + -1 more
T.V. would overheat and constanatly kept shutting itself down.
Description of Work: Diagnosed and repaired a difficult problem with an 11 yr old wide screen Panasonic.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$260
Linda C.
12/2015
4.0
tv repair
  + -1 more
unknown
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$450
Margaret R.
10/2015
5.0
tv repair
  + -1 more
unknown
Description of Work: A lightening strike took out our flat screen/surround sound tv system and the cable box. A Plus TV Repair was fantastic- there was a bit of a wait due to many similar problems in our area because of the severe storm damage but after that, everything was excellent. A mother-board had to be ordered for the tv, then installed and they researched the receivers and gave us their recommendation for the kind to purchase to replace the destroyed receiver and installed that as well. The technician was knowledgeable, courteous and on time for all appointments. I highly recommend them for their breadth of knowledge and superior service.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$860
jerry G.
08/2015
5.0
tv repair
  + -1 more
unknown
Description of Work: readjusted the color on my plasma tv
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$59
Walter L.
05/2015
5.0
tv repair
  + -1 more
Scott called before he arrived and had the issue diagnosed and fixed in short order. very pleased. will call again.
Description of Work: Called A Plus for a problem with my set and Mrs. Jackson promptly scheduled for same day service.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Bonnie B.
10/2014
5.0
tv repair
  + -1 more
unknown
Description of Work: Although, he didn't call when he said he would after he had picked up my TV, overall, he did good work and took care of the problem. He just scared me a bit when he didn't call.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
Peter F.
04/2014
5.0
tv repair
  + -1 more
unknown
Description of Work: They repaired a Panasonic Viera Plasma HDTV. They came by three times to complete the task, once for an evaluation, once for the fix, and once to update software so it wouldn't happen again. The third visit was necessitated by the fact that as he was preparing to install the software, we had a power failure, so he came again as soon as he could to complete the installation.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$460
Paul D.
01/2014
5.0
tv repair
  + -1 more
Determined what the problem was in the first visit, also identified where the prior repair shop had changed boards on the TV when they could not fix the TV. Secured a replacement board under a special program from the manufacturer and tested unit, found the changed board (from prior repair shop) was another problem ordered board and replaced. Excellent service, very complete in the trouble shooting, explained everything that was found and potential causes and problems. I have found a new service for all TV and computer repairs. They work in the home, contact about scheduling appointments is excellent, follow up great. Always call when they are on the way and always show up in the scheduled timeframe. Very neat and clean while working in your home.
Description of Work: Plasma TV was not working and had been in a local repair shop that could not fix it. Replaced boards did quality review.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$225

    Contact information

    Serving the Triad area, Kernersville, NC 27284

    aplustvrepair.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 8:00 PM
    Tuesday:
    8:00 AM - 8:00 PM
    Wednesday:
    8:00 AM - 8:00 PM
    Thursday:
    8:00 AM - 8:00 PM
    Friday:
    8:00 AM - 8:00 PM
    Saturday:
    8:00 AM - 7:00 PM

    Licensing

    Bonded
    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    TV Repair

    FAQ

    A Plus TV Repair is currently rated 4.7 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 8:00 PM

    Tuesday: 8:00 AM - 8:00 PM

    Wednesday: 8:00 AM - 8:00 PM

    Thursday: 8:00 AM - 8:00 PM

    Friday: 8:00 AM - 8:00 PM

    Saturday: 8:00 AM - 7:00 PM

    A Plus TV Repair accepts the following forms of payment: Check,Discover,MasterCard,PayPal,Visa
    No, A Plus TV Repair does not offer free project estimates.
    No, A Plus TV Repair does not offer eco-friendly accreditations.
    No, A Plus TV Repair does not offer a senior discount.
    No, A Plus TV Repair does not offer emergency services.
    Yes, A Plus TV Repair offers warranties.
    A Plus TV Repair offers the following services: In-Home repair on all brands and types of televisions.

    Contact information

    Serving the Triad area, Kernersville, NC 27284

    aplustvrepair.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 8:00 PM
    Tuesday:
    8:00 AM - 8:00 PM
    Wednesday:
    8:00 AM - 8:00 PM
    Thursday:
    8:00 AM - 8:00 PM
    Friday:
    8:00 AM - 8:00 PM
    Saturday:
    8:00 AM - 7:00 PM