TRANSIT DAMAGE FREIGHT

Long story short. Tried to buy a desk to work from home because the website said it was still servicing customers and coordinating puck ups. I purchased the desk 4 days ago. Money taken from my account, yet no desk, not even a phone call after leaving emails and messages for multiple locations.

First, forget the name and just go look at the furniture. Then forget the fact that it?s not a showroom showing you how they think you should set up your furniture and spend some time hunting for quality items. I bought 2 pieces right before Christmas and they were just delivered today (A little over 3 weeks time - I opted for them to hold one piece in their warehouse while the new piece I ordered was shipped since there is a charge for delivery. When it arrived a week ago I delayed delivery to accommodate my schedule).The piece I purchased in their shop and had slight damage, which is not noticeable and which they touched up. It retails for approximately 5 times what I paid for it based on my web searches. The other piece, which I ordered new, I also got an exceptional price on over retail. I easily saved more than a few thousand dollars on these pieces combined.When the delivery truck arrived, the men made it very clear to me up-front that my new footboard was damaged slightly in shipping and that they would set the bed up immediately but have already ordered the replacement piece, which they'd bring back and swap out when the replacement arrived. They also showed me exactly the damage (a smallish gash) during set-up so I knew what they had noticed and were addressing. The deliverymen spent a long time here, much of it carefully hauling in a huge desk in a way that wouldn't touch my floors and walls. The pieces I purchased were both big, heavy and solidly built so they take more effort to bring in carefully than lighter, cheaply made and/or assembly-required furniture. It is raining and muddy out so they (without my asking) brought in furniture pads and lined the entire trail to bring in the furniture so they wouldn't track anything over my floors. They also made sure my furniture never touched the ground outside. Unfortunately my bed doesn't exactly fit my already existing mattress/base without some tweaking, though they believed it would. They did not have the tools to tweak it, but one of the deliverymen made it very clear that while they were late for their next delivery he'd be back here after that with what he needed to make sure my bed was completely set up by tonight, and to bring a piece of my desk that had gone missing. All of it proactively, without me bringing any of it up. The long and the short of it is this - If you don't need to see things in a shiny showroom setting, you have an open mind about what you may find in stock or may have to order, and you're willing to spend time searching their store and imagining the pieces they do have properly set up in your home then this is an excellent place to get a phenomenal deal. They have, from the moment I first saw the piece I wanted, to the email barrage back and forth with my millions of questions on ordering the piece they didn't have (work with Pam Martin in Charlotte - she's a doll!), to delivering all of it - been not only accommodating and polite, but have gone out of their way to make sure any 'issues' were addressed up-front by them rather than me having to ask. When you add all that to the thousands of dollars saved on very high quality furniture this is an excellent place to shop. Think high-end showroom, good quality furniture at almost IKEA-like prices with excellent service from beginning to end. I still need to hunt down a few smaller items and accent pieces but based on this experience I know exactly where I will buy them. Keep in mind all sales are final and there are no refunds so make very sure of what you are getting before you buy it, and make sure you know what the ?damage? is if it is in the store. Also remember delivery is extra, or you can pick up. All of this is displayed visibly at their front desk so nothing is ?hidden? in their policies. Frankly the cost of delivery was FAR outweighed by the phenomenal service of their deliverymen (ask for Joe to deliver ? his customer service on deliveries is AMAZING), who proactively handled everything that happened (from soggy weather to uncooperative pieces to a small missing part)