Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
Triad Roofing Services
Brick or Stone Fireplace - Repair, Major Home Repairs (General Contractor), Seamless Metal Gutters - Install,
About us
The cost of your job is determined by the type of job, materials and labor. GAF Certified Weather Stoppers Roofing Contractor, GAF Certified Green Roofer, HAAG Certified BBB A+ Rating Member. Credit Cards are accepted through PayPal and a 3% service charge is added to total that is charged. Now offering financing through Wells Fargo Home Projects Visa card. Award winning. Additional contact names - Derek Caperton (Crew Leader) Brandi Young(Office Manager),
Business highlights
Emergency services offered
26 years of experience
Services we offer
Roof replacement, carpentry, gutter repair, painting, roof repairs, roofing, siding & skylights.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8126 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 91% | ||
| 4% | ||
| 2% | ||
| 2% | ||
| 1% |
Showing 51-75 of 126 reviews
Dennis D.
Jul 2015
.
Sue K.
Jun 2015
unknown
Melissa M.
May 2015
Had to work around weather for scheduling but got the job done in a timely manner. Clean up and attention to detail were good. They actually asked for access inside the home when a skylight allowed debris to fall through. They cleaned it all up and left the house as they found it. All in all excellent, service.
They also offered financing which was a definite plus as I need to stretch dollars.
They also offered financing which was a definite plus as I need to stretch dollars.
Edward S.
Apr 2015
unknown
THOMAS M.
Mar 2015
unknown
Jane R.
Mar 2015
unknown
James M.
Mar 2015
When I talked to them about scheduling an appointment, they didn’t realize it was about 2 hours from their shop - it would be at my vacation home in Sugar Mountain. This won't work, then, but I would consider them for more convenient jobs.
Alden C.
Mar 2015
The communication was really good both in person and by email. The work itself is very good but they left behind a lot of debris. I got a dozen nails within the first half hour after they've left. I had to scour my driveway before I would pull my car back in the driveway.
Response from Triad Roofing Services
"Hi, Thank you for taking the time for your feedback. It was a pleasure working with you on your roof replacement project in 1/14. I apologize for the debris and nails left behind. This certainly is not the norm and TRS takes pride in taking care of our customers homes and landscaping. Please know that if I had been made aware of this situation that I would have sent one of my crew members to take care of this. Again, I apologize that you had to take care of this your self. Sincerely, Brandi Young, Office Manager"
Jeanna M.
Feb 2015
unknown
Response from Triad Roofing Services
"Thank you for taking the time for the great feedback!! Hope your enjoying your new roof!!"
Sheila B.
Jan 2015
The salesman Bill Frey is the reason I chose them. He was very punctual ,knowledgeable, and helpful. The actual workers came 2 or 3 hours late when I was told they were on the way 2 hours earlier . I had an appointment that day that's why I had scheduled the repair for the morning and was told it would only take an hour. They showed up as I was getting ready to leave and I couldn't understand the gentleman. He called the office. The appointment had to be rescheduled. The shingles the used were the wrong color and the quality of the shingles was poor. No I would not recommend them nor would I use them again. I had to call them again to replace some more shingles. I have now had my roof replaced by another company.
Response from Triad Roofing Services
"As always, we appreciate feedback from our homeowners and apologize for any scheduling conflict of your repair. Initially we gave an estimate to replace the roof and that was what we recommended as opposed to the repairs. The homeowner decided on repairs for the time being which provided them with additional time to finance a replacement. Since we weren't given the chance to actually do the roof replacement, the grade seems a bit harsh. In response to your feedback we hope people understand that when scheduling repairs for the day it can be difficult to judge how long each repair will take, as well as factoring in the drive time to locations which are not always in the immediate area. We are grateful to our homeowners for being flexible with us, but it is ultimately our responsibility to keep an open line of communication for arrival times and completion of the job. These are things that our company, as a team, strive to improve for everyone involved. As far as the color of the shingles, the homeowner chose to repair only the most damaged shingles, knowing this was a temporary solution, and opted to use materials we already had in stock so an exact color match is hard to accomplish. We also returned to replace separate shingle issues for the homeowner twice at no additional charge. In conclusion, we feel that we went above and beyond to work with this homeowner without actually replacing the roof, which again was our initial recommendation. However we will use this as a learning experience and move forward!"
Joan H.
Nov 2014
Project went very well. They spent time to discuss the existing conditions, options, work being done, additional work, etc. The work site was well kept. The crew was courteous and easy to work with. Highly recommended.
Response from Triad Roofing Services
"Thank you [removed member name]!! It was a pleasure working with you on your project!!"
Benjamin H.
Oct 2014
unknown
Carol W.
Oct 2014
unknown
Jamie D.
Oct 2014
It took six days, two weekends to do a 1 1/2 day job.
Susan J.
Oct 2014
On 9/25, I spoke with Travis about someone to come out and inspect and give me an estimate for installing chimney crickets on my metal roof and/or any other means to divert water to stop leaks around my chimneys. He was very professional, seemed eager to help me, told me I called the right place and explained the water tests they would do. He told me he'd have Bill call me to arrange a day and time. I called back 9/26 and told Travis that Bill didn't call. He said he'd get in touch with Bill again and have him call me. Nothing. A week later, I called another company.
Response from Triad Roofing Services
"(Member Name Removed), Thank you for your feedback, we apologize we were unable to assist you with your roof issues. When you called it was to a cell phone and I was not at our office which handles all the scheduling. However, your information was still given to one of our estimators to follow up with you and set up an appointment with you. They unfortunatly were unable to reach you and leave a message due to a voicemail not being set up. They did call from a 772 area code...and this could have been the problem. Again we hope you will accept our apologies, and we will strive to do better in the future. In the event you would allow us another opportunity to serve you, please don't hesitate, I will personally make sure it is handled promptly and professionally."
Donna A.
Aug 2014
unknown
Jennie G.
Aug 2014
They had to match two colors, one for the edge and the other for the trim. They also put a small extension on a downspout on my garage and rerouted it for me. I love working with Triad Roofing. The owner Travis comes out, evaluates everything and walks the roof to see if there is additional work needed that we cannot see from the ground. He sent out a crew of two men who fixed everything, color matched perfectly and had the work done in an hour which was fabulous. The work was done perfectly. They are neat, clean, polite and have reasonable pricing.
Response from Triad Roofing Services
"[Removed member name], Thank you for taking the time to leave us such great feedback!! It was great working with you as well and are happy that you are so pleased!! Thank you!! TRS Crew"
Ken C.
Jul 2014
unknown
Response from Triad Roofing Services
"Thank you for the feedback. We hope the inspection was helpful in your home buying decision."
Lori D.
Jun 2014
unknown
Response from Triad Roofing Services
"[Member Name], I just wanted to follow up with you about your review and experience. I am the Office Manager for TRS, LLC and I'm not finding any record of an appointment being made or any copy of an estimate for you. Please call the office at #336-540-0001 if you wish to discuss further."
Jennifer P.
Jun 2014
unknown
Response from Triad Roofing Services
"[member name removed], It was great working with you!! We appreciate the time and feedback!!"
Adam V.
Jun 2014
Had and appointment between 1-2. Took off work. Waited. Tried calling at 2:15. No answer. Left to go back to work and repeatedly kept calling. They began to ignore my phone calls as soon as it would start to ring. A courtesy call telling me they couldn't make it would have been fine, but this treatment is ridiculous. Take your business somewhere else is my opinion.
Response from Triad Roofing Services
"I want apologize again for the missed appointment and calls. I was unable to answer any calls at that time due to being on the other two lines. Unfortunately, we were shorthanded and down a vehicle. As soon as I was finished, I found your number, since no messages were left and returned your call to leave a message explaining the situation and with an apology as well as to reschedule a time to come out for your gutter repair. I also called the next morning to discuss, but never received a return call. Again, I'm sorry that this happened and this is not the norm for our business."
Elizabeth W.
May 2014
They were awesome! Prompt, courteous and very professional. They solved a seven year problem that the builder had repaired four times! I would highly recommend this company. We will definitely use them for all our roofing needs.
Response from Triad Roofing Services
"Thank you for taking the time to leave feedback. It was great working with you as well!!"
Linda F.
Apr 2014
They showed up on time and did a professional job. They cleaned up before they left. They even came on Saturday because rain was predicted for the following week. I would definitely use them again.
Response from Triad Roofing Services
"[member name removed], We appreciate your feedback and glad that we could get your project finished for you before the rain set in. Thank you!!"
Lawrence J.
Apr 2014
Their estimator was supposed to arrive between 10:00 and 11:00 am and call ahead. He arrived after 12:30 and never called. He seemed rushed, asking if I knew the square footage of my roof (I did not so he reluctantly measured it). After he gave me a quote to replace the roof, I asked several questions about the roof installation. He guessed at some but admitted that he didn't know the answers to others., He said that he was very busy but that he would send me the answers by the end of the day. He did not. There was another fellow with him with whom he seemed not get along. It was quite awkward, actually.
Two days later, a lady called to follow up. I told her that I would no be using them. She asked if it was strictly a price issue. I told her that their price was high (about 15%) but that I also didn't have a good experience with their estimators. I told her that I would be happy to discuss my issues with the owner if he wanted.
A full week later, the owner called me (customer communications may not be a priority with him). He was more interested in explaining, excusing, defending and arguing than listening. Keep in mind, I didn't call anyone to complain. They called me asking for feedback. I'd already written them off as a vendor. I wasn't the least bit interested in explanations or excuses. In truth, the part of this episode that aggravated me the most was the call from the owner. If you are truly interested in customer feedback, shut up and listen.
Two days later, a lady called to follow up. I told her that I would no be using them. She asked if it was strictly a price issue. I told her that their price was high (about 15%) but that I also didn't have a good experience with their estimators. I told her that I would be happy to discuss my issues with the owner if he wanted.
A full week later, the owner called me (customer communications may not be a priority with him). He was more interested in explaining, excusing, defending and arguing than listening. Keep in mind, I didn't call anyone to complain. They called me asking for feedback. I'd already written them off as a vendor. I wasn't the least bit interested in explanations or excuses. In truth, the part of this episode that aggravated me the most was the call from the owner. If you are truly interested in customer feedback, shut up and listen.
Gerard T.
Mar 2014
They did a good job.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Triad Roofing Services is currently rated 4.8 overall out of 5.
Triad Roofing Services accepts the following forms of payment: CreditCard
Yes, Triad Roofing Services offers free project estimates.
No, Triad Roofing Services does not offer eco-friendly accreditations.
No, Triad Roofing Services does not offer a senior discount.
Yes, Triad Roofing Services offers emergency services.
No, Triad Roofing Services does not offer warranties.