Sage Pest Control

I've been with them for years, they know what they're doing, they were very polite. If you tell them not to spray in certain areas, they will listen to you. They're just really good. And if you're not happy, they will come back right away. They really wanna make the customers happy. The price was $109.00 every quarter.

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TERRiFIC!!!

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First off, let me say that Sage employs the nicest people. They're always friendly, courteous and willing to redo jobs (that they should've done right in the first place). However, when it comes to pest control, I don't need friendly people, I need the 300 Spartans to come and kick some [butt]. Sage tries to be environmentally friendly, but isn't the environment the enemy in this case? They knock down spiderwebs that are up in a day and their wasp spray is useless. Other than spiders and wasps, I haven't seen a lot of cockroaches so I'm giving them at least a C. If you're a person who is very environmentally conscientious, I'd recommend Sage, as you will be experiencing much of what nature has to offer.

Our issue is failure to provide service/breach of contract.  We purchased an annual , monthly contract from their door-2-door sales person, giving him a check and signing a document expecting to receive the contract terms quickly. About 3 weeks later the contract terms showed up in our email and it  varied from what we remembered the sales person telling us (it was not exactly monthly but had several months, a break in service during winter months, and resumed service in the spring).  Still, in good faith we began the service - and right away started having difficulties with service technicians not showing up - and with the product/service not killing the pests (specifically spiders, ants, aphhids, japanese beetles and voles).
The contract sent by email stipulates delivery in certain months, with unlimited returns if the pests fail to be eliminated. The service technicians would call after not showing up, or simply not show up.  The one technician who came to visit told us that the company was trying to expand to Raleigh, but he was  over-worked with too many houses to service.  We called to complain and reschedule at least 3 times - which means that every single contracted service delivery date was missed or not completed on time.  We did receive 2 service calls (both rescheduled), and 1 re-visit which is provided for in the contract- WHICH WE PAID FOR.  
We were called by Sage to cancel the last service date due to "hurricane" issues, although there were no issues in Raleigh at the time.  It felt like another excuse and we asked for a manager to call us about our problems.  No one called, and in September we gave up and sent a written letter documenting our complaint and stating breach of contract on their part for failing to meet the terms of the contract.  We know that they received it because they sent us a bill for $211, and this month, another bill with a past due penalty.  This is very poor customer service and could have been resolved, had management cared to call us and respond to our earlier complaints.  It appears they want us to pay for the entire year's service, without providing the services at all or talking with us about the issues we've had.  Very disappointed.  Our request is to cancel the contract.  Failing this, we would like a written explanation and commitment to meet the terms of the contract including return visits.  We'd like to point out that due to failure to deliver the services when scheduled, or to return when product didn't work, pests caused damages to our home and property.  We don't want to take this to court, but we are willing to document this and do so.

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