ROOTERMAN

"We contacted by phone and spoke to the husband the same day the work was performed, he was on site the day we performed the the hydro jetting service. We attempted to clear blockage in three underground downspout drains. We were able to slightly clear one of the drains, but we're unsuccessful with the remaing two drains. We discovered that the drains had been crushed by a piece of heavy construction equipment in the past, apparently during the construction of the home. We did offer to then dig-up and replace the three drains for an additional $975.91. The scope of work would include hand digging the three drain pipes out of the ground and replacing them in their entirety, then backfilling the three areas and finish by attempting to save the existing grass and reusing it following the pipe replacement, or we would sew new grass seed and cover with wheat straw to complete the repairs. The husband said no that he did not want the repairs made for an additional $975.91, because he could pay a Mexican $15.00'per hour to do the work cheaper. We informed the husband that we cannot compete with $15.00 per hour, because of the obvious expenses involved in operating a real business. We did offer to perform the $975.91 scope of work at a discounted rate of $600.00 which when you factor in the original $370.00 spent, we would have effectively discounted a few dollars more than the fees spent during the original visit. We also discussed the advantages of installing a more durable pipe for the downspout drains if they chose to have the work performed, we suggested three types of piping that would do the job for this situation, we offered both corrugated and non corrugated options for these repairs. We did alert them that the solid core pipe would be more expensive but would be more durable. We feel that we have made a fair attempt to resolve the concerns in this review."