Red Door Company

The experience of working with Red Door for the three years that we rented through them was nothing short of excellent. Everyone we dealt with was professional and courteous. Red Door performed inspections several times a year and always worked around my schedule so that we were not inconvenienced in any way. All maintenance issues we're resolved quickly and professionally. I would definitely recommend Red Door to anyone who has a property to manage and if they happen to manage a house that I rent in the future I would consider it a plus.

Issues with dishwasher and water heater very promptly handled and solved.
Relationship with company, including issues, billing and contract very efficiently handled online.
Outstanding responsive and professional assistance from Bennett Robinson.

My daughter has been without heat and hot water for a week in the middle of winter with no estimate of time for it to be fixed. They have had many issues over the 3 years they have rented this property, but this is by far the worst. This is unacceptable, and I would NOT recommend this rental company to anyone. I rented for many years prior to purchasing my home, and have never seen anything like this.

Our relationship with Red Door began well. I am in the Air Force and was forced to move away from the area after living in the townhome for 4 years. Due to the down market, my wife and I decided to rent the property instead of selling immediately. The original property manager was attentive and seemed to care about our property. However, when he retired, his replacement did not uphold the same standard.
He continued to report that all was well at the house - and quot;she's messy, but nothing is damaged.and quot; When we decided to sell the house this past spring, our realtor discovered the tenant had been smoking in the home. The property manager claimed he never smelled the smoke until the final inspection, but it was bad enough to require 2 coats of paint, full carpet replacement, and an ozone treatment to remove the smell of smoke. His argument was she must have smoked outside the window, which was corroborated by the used butts and burns on the porch. Additionally, we had to bring in a handyman to repair the screen door, wooden deck, missing light covers, and a missing door knob that he never mentioned.
Throughout the process, we never felt like Red Door represented us - rather, they defended the renter. We received no compensation from the tenant for the expenses we accrued trying to return the house to its original condition.
2 things you need to be aware of if you hire a property manage in North Carolina:
- I'm not sure if all property management companies do this, but Red Door keeps all late fees so you won't see any of that money.
- Even if the lease specifies and quot;no smokingand quot; in writing, you will have to catch the person in the act. And the security deposit cannot be used for cleaning. To be honest, I'm still not sure what the security deposit does since all repairs were paid for out of our pocket.

thank god this was only a rental.

I was impressed from day one when Germany and I met on a weekend to discuss the house. Germany was already in her car waiting when my friend and I arrived at the house. Additionally, she was completely professional when I told her that I unfortunately forgot the keys 300 miles away. She gave me as much information as she could and then subsequently followed up with me via email.
When I decided to go for it, she set my online account, sent me clear instructions, and answered all of my questions.
Over the course of 6 months, Germany kept me updated on the progress of the repairs and showing the home to potential tenants. She took care of looking for different vendors, getting quotes from each of them, and providing notes and observations to help me make an informed decision.
Whenever large repairs had to be made, she checked in with me (it's in their policy, as well), gave me all of the information and let me know what my options were in terms of payment. Some of these were pretty large sums, so sometimes I asked her to hold off for a couple of weeks and she would respect that time-frame, making clear that the process was stalled until payment for the repairs was made available. I was kind of bummed to have to keep on shelling out money, but I had to keep in mind that it is a pretty old house that I never fixed up during my decade of ownership and I didn't have to deal with the added stress of having to deal with vendors and coordinating logistics. As far as I'm concerned, it worked out great - especially now since a tenant has been found.
There wasn't much to go on (in terms of reviews) when I chose to contact Red Door Company, but once I met Germany in person, I knew by her demeanor, professionalism, and clear communication style that she's a person I would be willing to entrust my property management needs to. It's been a long, hard road for me and all I can say is that having this company and Germany deal with the details has been a lifesaver.

All was pleasent, easy and professional from start to end. I would definitely recommend! My decision to sell in no way was a reflection of Red Door's service!

While their price is fair and at market rate and they have quarterly inspections of the house and prompt electronic disbursements for payments, they have too many properties to manage and cannot return email or calls promptly causing them to fail in resolving potential tenant problems and leaving the tenants' bills and mess for the landlord to pay.

The tenant they found for me was good at first but then began to show problems probably resulting from personal stress she had. The first strong sign of problems was that the tenant stopped cutting the grass letting it grow over 4ft high and leaving old carpeting, dead plants, and delapidated furniture on the front porch causing the property to look very bad. I told Red Door but they didin't do much. I was the one who had to confront the tenant directly and she eventually cleaned up the porch and cut the grass. When it came time for the tenant's lease to end the tenant asked for 1 additional month after over 60 days of discussion which Red Door and I agreed to. However, Red Door failed to collect the last month's rent. They did not even send the tenant a specific letter stating that she had not paid rent. And, unfortunately, the tenant left the property with a lot of damage to be repaired. I had a contract with Red Door only for this 1 tenant, and decided that they were costing me a lot of money due to their inability to manage the tenant and property. . Because I had to use the security deposit for last month's rent I had to pay for the tenant's damage myself. One of the damanges the tenant caused was that she took spare wood bamboo wood flooing and used it to seal up a fireplace. (See pictures) This was not caught during Red Door's quarterly inspections.

I asked Red Door if this is what their contract states and complained to them. Angie's Llist helped me negotiate with the company which made Red Door return my calls and emails promptly instead of waiting 1 -2 weeks as they usually did. At the end, I was stuck paying for everything. Red Door said they could make repairs using my reserve fund and try to pursue the tenant. But, I knew this would take much longer than it would if I did it myself and believed that I had little legal recourse and the best I could do was make sure others knew abou my experience.

DO'S - Beware: Red Door is run by a lawyer who knows how to interpret his contracts to his favor, leaving the landlord to pay for his mistakes and of course the tenant's. I have had used property management companies in 3 states for over 10 years to run 3 - 4 rental homes and this is the first I have worked with that doesn't realize that the tenant hasn't paid rent and then makes little effort in collecting the rent. In this day of electronic banking, email and skype, make sure your property management company do more than what you can do electronically yourself.