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One Hour Heating & Air Conditioning
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
We established One Hour Heating & Air Conditioning to answer the need for reliable, energy efficient solutions in Durham and surrounding areas. Our services extend beyond homeowners to also include commercial properties and builders. We work on AC units, furnaces, heat pumps, air ducts, and even provide window and lighting solutions to help you save on energy. Enjoy unparalleled customer service from local experts who put your needs first! Call us today for your next appointment!
Business highlights
Emergency services offered
Veteran owned and operated
18 years of experience
Services we offer
& Repair. AC Filter Replacement. Ductless Mini Split AC Systems. Evaporator Coil Services. Smart Home Thermostats., Air Conditioning Installation, Replacement
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.6122 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 8% | ||
| 5% | ||
| 2% | ||
| 3% |
Showing 76-100 of 122 reviews
Jerry P.
May 2015
unknown
John M.
Apr 2015
I had an excellent experience with Green Horizon, from scheduling the initial inspection to completion of work. They were fast to respond to my initial inquiry, scheduled the walk through quickly, did a great job explaining their findings and giving me different options, worked with me on scheduling the project since I had multiple other contractors working around that period, and quick to finish the job.
I should have written this review months ago but am only now getting to it because I have another contractor doing work in the house, completely unrelated to what Green Horizon did last year. I just overheard one of today's contractors tell a colleague what a fantastic job had been done in sealing the crawlspace. That's one thing I can count on whenever anybody has to get underneath this house: without fail, everybody comments on the quality job that was done and how clean it is. Green Horizon did a fantastic job and I recommend them without any hesitation.
I should have written this review months ago but am only now getting to it because I have another contractor doing work in the house, completely unrelated to what Green Horizon did last year. I just overheard one of today's contractors tell a colleague what a fantastic job had been done in sealing the crawlspace. That's one thing I can count on whenever anybody has to get underneath this house: without fail, everybody comments on the quality job that was done and how clean it is. Green Horizon did a fantastic job and I recommend them without any hesitation.
JAMES J.
Apr 2015
.
Paul K.
Apr 2015
I went on Green Horizon's website to obtain a free quote. Their office contacted me within 2 days. The quote appointment was made within a week. Bill Graves came the the house and arrived on time. We chatted about options and he asked about my specific goals for the insulation. He went into the attic and I followed to ask questions. I also showed him a garage area that I thought may need insulation. He did not try to upsell for spray foam and educated me on the differences. He provided some guidance for DIY tips in the garage and we settled on attic blown in fiberglass insulation with air sealing around the light fixtures. He was very professional and took the time to really look at the needs of the house, even looking at the type of air ducts. I had the official quote by email within two days. I scheduled the work to be done a month out. I did have to remove some items that were stored in the attic and remove a few subfloor boards for better coverage.
The competing quote I received did cost $75 upfront and the total price for the job was similar. The "inspection" did not seem as thorough. I decided to go with Green Horizon because Bill made a great first impression, was very professional and showed a genuine interest in making the right improvements to my home.
The day of service, two men arrived on time. They protected my carpet with plastic and I showed them the space. They got too work right away and were done in about 2 hours. They showed me the finished product, insulation that is up to code R-38.
My next month's energy bill was bout $30 lower than the previous year! Yay for energy efficiency!
The competing quote I received did cost $75 upfront and the total price for the job was similar. The "inspection" did not seem as thorough. I decided to go with Green Horizon because Bill made a great first impression, was very professional and showed a genuine interest in making the right improvements to my home.
The day of service, two men arrived on time. They protected my carpet with plastic and I showed them the space. They got too work right away and were done in about 2 hours. They showed me the finished product, insulation that is up to code R-38.
My next month's energy bill was bout $30 lower than the previous year! Yay for energy efficiency!
Jeanette B.
Apr 2015
unknown
Michael R.
Feb 2015
The crews were outstanding in their professionalism and execution of the project. They were on time, polite, and appear to have done very high quality work. I wish that I had a little more specific about the routing of the ductwork, as it is entwined with some of the plumbing to save space and would likely result in having to temporarily disconnect the ductwork in order to make plumbing repairs. They also filed with PSNC and Duke Energy for $475 in rebates for installing efficient equipment. We have been very happy so far with their work and I would not hesitate to call them for additional work. We are considering having some more work done in the attic and basement with insulation and I will definitely be calling Bobby.
Charlene L.
Jan 2015
.
Response from One Hour Heating & Air Conditioning
"[member name removed], Thank you for the review. I am the one that Initially came to your house and came up with the scope do work. I'm also the owner of the business and I've asked John Eberdt our Operations Manager about the job. He said the work was done 9 months ago and he hasn't heard anything related to issues you've experienced with the work. Can you let me know who or how you communicated issues to and whether you'd like us to come back nspect the work? You should have my direct email address from when I sent you the quote and our office number is 919-321-9985. Thanks. Bobby Ferrel"
Woodward A.
Dec 2014
Very professional crew, great job.
Harrison M.
Nov 2014
Initially, as part of the house purchase, the sellers agreed to remediate crawlspace mold. A co-worker suggested calling Green Horizon about encapsulating the crawlspace. They were able to insulate and condition the crawl space for roughly the same price as a different firm had estimated for remediation alone. As I was replacing an electric stove with a gas range, they were asked about how best to coordinate having the gas line extended, and that's how it was learned they do that work too.
The crawlspace crew did most of their work while I was at work for the first day. The second day I was there because the gas line crew and a locksmith all needed access to the interior. Both crews did what they needed to do in a timely and professional manner, and then cleaned up after themselves. It all went very well, especially considering it was going on the week after moving into a the house, and Green Horizon is who I'll call any time crawlspace encapsulation is needed.
The crawlspace crew did most of their work while I was at work for the first day. The second day I was there because the gas line crew and a locksmith all needed access to the interior. Both crews did what they needed to do in a timely and professional manner, and then cleaned up after themselves. It all went very well, especially considering it was going on the week after moving into a the house, and Green Horizon is who I'll call any time crawlspace encapsulation is needed.
CAROLYN L.
Sep 2014
.
Ingrid T.
Sep 2014
They were really good because I was getting a real run-around from my warranty company. They were saying that I had put in the wrong Freon and I said I did not. I had to find out what was wrong and I have not had them do work for me, but they were very impressive in their analysis of what was wrong. Then, they sent me a report and they were really good. I definitely would use them, but I am trying to get my warranty plan to cover a day’s problem. They were amazing.
Holly R.
Aug 2014
We hired them a few years ago to replace our AC and the duct work, so we thought it would be best to hire them to replace the furnace as well.
I called and they had the records for our last job so they sent out a project manager to do the quote. The price was fair and it seemed like a pretty straight forward job so we went ahead.
The job was poorly managed and coordinated and Green Horizon just didn't seemed concerned with any sort of professionalism.
The day of the install the technicians came, but not a supervisor. When they were finished they were not able to get heat to come from the vents so they said they would have a supervisor come out and they left.
We waited two weeks and didn't hear a word so I called Green Horizon and they didn't seem to know anything about it. They took a message and the project manager called me a few days later. He basically said the system worked fine we just didn't know what we were doing so he would come out and show us that we were wrong and the job was done correctly.
I took another day off of work to be there and within three minutes the project manager admitted the job wasn't done correctly. The thermostat his team installed was for a completely different system, the exhaust pipe had been done wrong and the wrong CO monitor was installed. So we had to schedule another visit to get it resolved.
The next visit, they realized they needed an electrician to come and install something else before they could complete the job.
Meanwhile Green Horizon continued to invoice us for the job that was not done and when I called to talk to some sort of supervisor and complain I was just passed back to the project manager.
The job was finally completed and actually passed the city's inspection on July 24th.
I called and they had the records for our last job so they sent out a project manager to do the quote. The price was fair and it seemed like a pretty straight forward job so we went ahead.
The job was poorly managed and coordinated and Green Horizon just didn't seemed concerned with any sort of professionalism.
The day of the install the technicians came, but not a supervisor. When they were finished they were not able to get heat to come from the vents so they said they would have a supervisor come out and they left.
We waited two weeks and didn't hear a word so I called Green Horizon and they didn't seem to know anything about it. They took a message and the project manager called me a few days later. He basically said the system worked fine we just didn't know what we were doing so he would come out and show us that we were wrong and the job was done correctly.
I took another day off of work to be there and within three minutes the project manager admitted the job wasn't done correctly. The thermostat his team installed was for a completely different system, the exhaust pipe had been done wrong and the wrong CO monitor was installed. So we had to schedule another visit to get it resolved.
The next visit, they realized they needed an electrician to come and install something else before they could complete the job.
Meanwhile Green Horizon continued to invoice us for the job that was not done and when I called to talk to some sort of supervisor and complain I was just passed back to the project manager.
The job was finally completed and actually passed the city's inspection on July 24th.
Response from One Hour Heating & Air Conditioning
"[member name removed], I am very sorry for your experience with this furnace replacement. I had no idea the job was being handled so poorly. I am going to immediately review all of our documents and information to find out what happened and to make sure this doesn't happen to anyone else in the future. If it's any consolation, the project manager on your job is no longer with us. Hiring qualified people can be very difficult and we are constantly trying to make sure we have employees that care about quality work and the customer experience. Please let me know if there is anything I can do at this point to make amends for our poor performance. My mobile number is 919-949-0705 and my email is [email protected]. Sincerely, Bobby Ferrel Owner"
Lawrence S.
Jul 2014
unknown
Gretchen G.
Jul 2014
unknown
Daniel M.
Jul 2014
Called to schedule repair for A/C. Stated not taking on new customers and that they are booked until August.
Response from One Hour Heating & Air Conditioning
"Mr. [member name removed], I'm sorry we weren't able to schedule this AC repair for you. We have been extremely busy and it is very important for us not to overcommit and to make sure we handle and prioritize our existing commitments, before we take on new commitments. I am disappointed hat you would give us an F for our honesty with you. That seems a little harsh. If you wld like to discuss this grade and/or how we could figure out a way to work together, please feel free to call me anytime. Our office number is 919-321-9985 and my mobile number is 919-949-0705. Thanks. Bobby Ferrel"
GEORGE M.
Jun 2014
unknown
James C.
Jun 2014
My normal provider was out of town, GH was able to send someone out to rescue us from the heat. The service call price was competitive, but the product cost was inflated, but considering the circumstances, well worth it.
Chris M.
Apr 2014
unknown
Justin S.
Apr 2014
Justin & Aaron are the best. They are the most trustworthy guys in the business. They show up on time and I trust them in my rental units to do what is necessary to keep them running smoothly. They are extremely knowledgeable. They have even gone out of their way to help me with plumbing and electrical items. I sign up for their yearly Spring/Fall HVAC maintenance package. My units are extremely old and Justin & Aaron are keeping them in great shape.
Jeanette B.
Mar 2014
Absolutely excellent in every way. Will hire them again in the future.
Dan K.
Mar 2014
Very thorough and professional.
Leslie B.
Mar 2014
Bobby Farrell visited our home to review energy improvement options. We focused on the attic and crawlspace. He said we'd get the biggest bang for the buck by starting with the crawlspace. Our home is 13 years old, and the crawlspace is pretty damp. There was ample evidence of mold growth on the floor joists and other material stored in the crawlspace. He told us exactly what they would do, and sent a proposal within 24 hours. The proposal covered 3 levels of service, good, better, best. We elected to go with the best. We were then turned over to his scheduling manager who said the job would take 2 days.
The crew showed up exactly as scheduled. They did the work over two days. Initially, they did not seal the wood framing on the exterior walls. When asked, they sent someone out to do that work. We weren't completely satisfied with the job. It boiled down our interpretation of the work we expected based on language in the work order. We worked with the scheduling manager to iron this out. They made a third visit to complete the work, which was done to our satisfaction. Afterwards, they sent the invoice which reflected the original quote, and included an Angie's List discount.
The other communication issue during the course of the work concerned the dehumidifier. The work order sort of specified a brand name dehumidifier but the language wasn't clear. We wanted to know exactly which dehumidifier would be installed because it was the most expensive item on the install list. After some back and forth, we agreed on the exact dehumidifier model. They were very accommodating during these discussions. It never got difficult, each item was just a matter of talking through the issue. Most of the communication was via email and phone calls. It was very nice that they remained very dedicated to completing the job to our satisfaction. We were more interested in the quality of the job than the time it took to complete the work. The Green Horizon staff were professional throughout the project. They are very good at this kind of work, and if we choose to do improvements in the attic, we'll be contacting Green Horizon.
The crew showed up exactly as scheduled. They did the work over two days. Initially, they did not seal the wood framing on the exterior walls. When asked, they sent someone out to do that work. We weren't completely satisfied with the job. It boiled down our interpretation of the work we expected based on language in the work order. We worked with the scheduling manager to iron this out. They made a third visit to complete the work, which was done to our satisfaction. Afterwards, they sent the invoice which reflected the original quote, and included an Angie's List discount.
The other communication issue during the course of the work concerned the dehumidifier. The work order sort of specified a brand name dehumidifier but the language wasn't clear. We wanted to know exactly which dehumidifier would be installed because it was the most expensive item on the install list. After some back and forth, we agreed on the exact dehumidifier model. They were very accommodating during these discussions. It never got difficult, each item was just a matter of talking through the issue. Most of the communication was via email and phone calls. It was very nice that they remained very dedicated to completing the job to our satisfaction. We were more interested in the quality of the job than the time it took to complete the work. The Green Horizon staff were professional throughout the project. They are very good at this kind of work, and if we choose to do improvements in the attic, we'll be contacting Green Horizon.
Response from One Hour Heating & Air Conditioning
"[member name removed], Thank you very much for the review. I really appreciate all of the feedback and I'm glad we were able to get everything done to your satisfaction. I will work on my handoff to the installation folks so we can minimize questions or confusion. Thanks again for the review and we hope to work with you again in the future. Bobby"
Linda C.
Feb 2014
We were very pleased with the work, it passed all of the program's inspections and our house is much more comfy now. Too early to tell if there will be energy savings but I totally expect there will be.
Richard A.
Feb 2014
We had originally contacted Green Horizon based on the review here at Angie's List to look at our upstairs heating and cooling system as it has never worked properly since we moved into the home about 4 years ago. As the way things go our main level heating system decided to quit completely that morning. The salesman came out and looked at the upstairs unit and told us that the unit was half the size it should be and that the duct work would need to be replaced as it had not been installed correctly when the previous owners of the home had completed some additions. He was also kind enough to have a serviceman drop by and check the main floor unit. The serviceman found that a switch had burned out and he was able to get the system running temporarily but recommended replacement as the unit was 17 years old and leaking a small amount of carbon monoxide into the home. We elected to get an estimate to replace both units and repair the duct work which were emailed to us in a short time. After reviewing the estimate and doing some research about the replacement units, we decided to get a second opinion and had a second company from Angie's List come out and give us their opinion about what needed to be done. The second company inspected everything in the upstairs and down as well as the exterior unit and made the same recommendations as Green Horizon that the upstairs unit was undersized and the duct work was incorrectly installed, They also gave us an estimate to do the repairs. We opted to go with the second company, not because we were dissatisfied with Green Horizon, they were excellent and gave great service, but the second company came in with a lower price and a better warranty. I would certainly recommend Green Horizon as they went the extra mile to investigate our second floor problem and if fate hadn't dealt us some other unexpected costs, such as replacing siding and trim we would have chosen them without getting a second opinion, but due to the large number of other items failing on the home (17 years old) we had to chose price in order to keep our budget in check.
Ralph B.
Feb 2014
The gentleman from Green Horizon was very knowledgeable and professional. He went over a number of options for re-insulating our attic and improving the energy efficiency of out HV/AC system.
Response from One Hour Heating & Air Conditioning
"(mbr name), thanks for the review. Hopefully, you are still considering us or the work we quoted. Please let me know if you have any questions or more feedback. We'd love to work with you. Thanks. Bobby"
Licensing
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FAQ
One Hour Heating & Air Conditioning is currently rated 4.6 overall out of 5.
One Hour Heating & Air Conditioning accepts the following forms of payment: CreditCard
Yes, One Hour Heating & Air Conditioning offers free project estimates.
No, One Hour Heating & Air Conditioning does not offer eco-friendly accreditations.
No, One Hour Heating & Air Conditioning does not offer a senior discount.
Yes, One Hour Heating & Air Conditioning offers emergency services.
No, One Hour Heating & Air Conditioning does not offer warranties.